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Issue When using a Category Filter with an Asset Publisher in my Portal, when selecting the category, my URL displays the ID of that category instead of its name. Is it possible to configure my URL so that it displays...

Some of the common reasons why DXP may need to access the database instead of the cache

legacy Troubleshooting

Issue Why there are so many journalarticle calls in the database rather than in the cache? Environment Liferay DXP [all versions] Resolution A JournalArticle object in the database represents a Web Content Article,...

Unable to upload the webp images in small image section of blogs

legacy Troubleshooting

Issue Whenever the user tries to upload the .webp images in a small section of the blog, the following error is showing on the UI: An error occurred while scaling the abstract image." message on UI Steps to...

Theme images not loading in web content

legacy Troubleshooting

Issue Theme based images are not visible in web content fetched through themeDisplay.getPathThemeImages() function in the template. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

I can't delete a master page because it's being used

legacy Troubleshooting

Issue I cannot delete a master page because it's being used, but we cannot find the usage. I have the following error message: Error: You cannot delete master pages used by a page, a page template, or a display page...

Editing issue in fragments when using rich text

legacy Troubleshooting

Issue Using the following code in a fragment results in an error when editing the rich text field, using a copied text. The title field is empty and the pasted text gets duplicated and can not be edited and it gets...

My custom dropdown items are disabled

legacy Troubleshooting

Issue After following the steps of overriding the management toolbar the custom dropdown items are shown as disabled. Environment Liferay 7.4 Resolution You need to needs your customm buttons “actions” in...

The fields of the custom theme need to be re-filled

legacy

Issue When using the look-and-feel.xml file to create a custom theme in Liferay, users observe that when they update the theme and reapply it, the previously entered data in the custom theme fields is lost. This...

Access to edit web content giving timeout

legacy Troubleshooting

Issue When trying to edit web contents they take a long time to open, the behavior in question was only reproduced in an oracle database in which the portal has to have a high number of pages and entries in the...

No Group exists with the primary "xxxxx" key shown in the logs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following messages are identified in the logs: Jun...

Vulnerabilities in CKeditor

legacy Troubleshooting

Issue We plan to update the CKeditor version due to several vulnerabilities including XSS. https://security.snyk.io/package/npm/ckeditor4/4.17.1...

Changing events to a past date

legacy

Issue Is it possible to edit expired events to change the date to past date? Environment All environments Resolution This is the expected behavior and the best practice that you can only set the expiry date to a...

Adaptive media not miniaturized after trying to adapt remaining

legacy Troubleshooting

Issue When trying to adapt media that were not automatically adapted using the "Adapt remaining" function, an error is shown in the UI and in the logs it may be possible to see the following error or warning:...

Web content structure filter is not working properly

legacy Troubleshooting

Issue When inserting a structure filter for a web content, the results are not listed correctly, always displaying all results, regardless of the chosen structure. Environment Liferay DXP 7.4 Update 71 Resolution...

Unable to edit react fargment

legacy

Issue The user has created and uploaded a react fragment, but is unable to edit the same. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution This is an intended behavior of the Liferay, to avoid bad experiences...

Unable to activate different tab on the different pages

legacy

Issue Activating the same tab on different pages. Steps to reproduce Navigate to Site Menu > Design > Page fragment Click on the add button and create a master page. Now, drag and drop the 'Tabs' under the basic...

Autotranslate Button Not Visible When Using Third-Party in Instance Settings

legacy Troubleshooting

Issue When configuring a Third-Party for Translation in the Instance Settings, the Autotranslate button is not visible. Environment DXP 7.4 Resolution This is a known issue reported in LPS-187034. Contact the...

How can I disable the Navigation Categories portlet filtering for the Asset Publisher portlet?

legacy Troubleshooting

Issue Navigation Categories portlet displays Asset Publisher portlet entries based on category selection. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

Guest Users Are Unable to View Web Content After Upgrade

legacy Troubleshooting

Issue After upgrading from Liferay 7.2 to 7.4 we have observed that guest users are unable to view web content. In 7.2 we had unchecked the 'article view permissions' checkbox under system setting > web content, but...

Issue with Publishing Expired Content in Publications

legacy Troubleshooting

Issue When trying to approve a Publication that includes expired Web Content, the following error is displayed: "This publication contains unapproved changes that need to be approved before being published."...

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