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Unable to read the content for custom_robots.txt file

Issue I am getting the following message in my log file: [RobotsUtil:47] Unable to read the content for custom_robots.txt However, the same does not happen in other environments. What can be the reason? Environment...

NoSuchGroupException: No Group exists with the primary key 0 when updating a Journal Article via service API

legacy Troubleshooting

Issue When trying to update a Journal Article (i.e., a web content) using the service API journalArticleLocalService.updateArticle( journalArticle.getUserId(), journalArticle.getGroupId(),...

Web Content Not Showing as `Translated`

legacy Troubleshooting

Issue After creating a web content in English, then selecting a new language and translating the content, we're able to publish, but the content remains untranslated. We created a sample web content and...

What are the conditions to decide if a page inherits its theme?

legacy

Issue The UI allows you to determine whether a page inherits its parent's theme or has a custom theme applied. However, the Layout table does not contain a field specifying theme inheritance. Then, what criteria are...

Click-to-Chat Bubble Disappears When Navigating to Other Pages

legacy Troubleshooting

Issue Click-to-Chat bubble disappears if I change to a different page. The page needs to be reloaded for the click-to-chat bubble to appear. During conversation in click-to-chat bubble, the conversation...

Why do I get PortletDataException when trying to delete a Site?

legacy Troubleshooting

Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490...

Cannot use Iframe in Web Content Article

legacy Troubleshooting

Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to...

Unable to play audio of OGG format in Safari Browser

legacy Troubleshooting

Issue While playing the audio in Safari Browser, it shows an error, however, the same audio is working fine in other browsers. Here is the below code for adding the audio on the portlet with <audio> tag: <audio...

All out-of-the-box Liferay Job Schedulers stop working if one job scheduler is incorrectly configured

legacy Troubleshooting

Issue Setting the interval to -1 for scheduled jobs is allowed by the UI, but causes an array of issues. Steps to reproduce: Start the server and login as an administrator. Open Application Menu from top right...

"Learn how to tailor categories to your needs." linked documentation appears in bundle

legacy

Issue After upgrading, we're seeing a message that says Learn how to tailor categories to your needs in the bundle. A link to documentation shows up in the Web Content menu and Categories Menu. Environment...

Is there a way to easily add tables to fragments using the WYSIWYG Editor?

legacy

Issue Currently it is not possible to add a table from the WYSIWYG Editor toolbar in Fragments. Environment Liferay PaaS, Saas Quarterly Releases Liferay 7.0+ Resolution We have an open story ticket for future...

Unable to Edit Document with a Name Not Including a File Extension

legacy Troubleshooting

Issue We cannot edit a document's properties if the document name does not contain a file extension and here are the steps we took: Navigate to Control Panel > System Settings > Documents and Media Change the value for...

Changes in a site's widget page variation also affects the hierarchy in other variations

legacy

Issue Is it possible to configure Liferay so that a change in one site's widget page variation does not also affect another page's hierarchy? Environment Quarterly Release Resolution Unfortunately, there is no...

Hard to Manage Web Contents and Structures

legacy

Issue I want to easily find and manage all my web contents organized by structures I'm working with so that I can review them, edit them, etc. Environment Liferay DXP Quarterly Releases Resolution This has been...

After an upgrade, some fragments get broken because JS strict mode seems to be enforced now

legacy Troubleshooting

Issue We do not declare JS variables when developing fragments. After an upgrade, these fragments stop working properly. Environment Upgrades to the following Patch Releases: 2023.Q3.5+, 2023.Q4.1+ Upgrades to 2024.Q1...

After an upgrade and database migration, old theme is not being replaced by new theme

legacy Troubleshooting

Issue After an upgrade, a new theme developed to replace an old theme is not applied to pages that utilized the old theme. There are multiple pages with different theme settings and updating them one-by-one is...

Strange characters appearing in Control Panel

legacy Troubleshooting

Issue We are observing a strange behavior in the system, where many fields display strange values, such as "â€€â€€â€€", in both System Settings and Instance Settings. We are also seeing the following WARN in our...

Which database table should stores the URL of the embedded page

legacy

Issue User creates an embedded page, so the URL under the Layout section will be present in which database table and column. Steps to follow: 1. Start the server. 2. Navigate to the Site Menu > Pages. 3. Create a...

Role with permission to view private page cannot view page without site membership

legacy

Issue Within a site with only private pages, a user who is not member of the site but has permission to access and view a private page via some regular role cannot access that private page. Environment Quarterly...

ISO-8601 error using postStructuredContentFolderStructuredContent method from JSON API

legacy Troubleshooting

Issue We have a web content structure with a field of type date ("dataType"=date). When trying to create a web content using this structure, through postStructuredContentFolderStructuredContent method (from the...

Unable to set the Target when configuring Navigation Menu Items

legacy Troubleshooting

Issue I can see in the Templates section for Navigation Menu items ${navItem.getTarget()}, but when creating a menu item there is no way to set this. I would like to set this so that one of my menu items would open...

The Schedule section is not displaying in the web content article

legacy Troubleshooting

Issue When accessing to edit existing web content or create a new one, the 'Schedule' section is not displayed on the right panel, therefore it's not possible to configure the display date, expiration date, or review...

How to make Liferay blogs visible to search engines like Google

legacy How To

Issue How to make Liferay blogs visible to search engines like Google Environment Liferay DXP 7.1+ Resolution The sitemap URL should be added to the robots.txt file to make it available to search engines like...

Master page template export is not including themeSpritemap client extension configuration

legacy Troubleshooting

Issue The themeSpritemap extension is missing from the Master Page template. When I apply an imported Master Page template, the themeSpritemap configurations are not included. Steps to Reproduce Create a...

The sitemap.xml rendering is not showing tree view when xml.sitemap.index.enabled is set to false

legacy

Issue The sitemap.xml rendering is not showing tree view after setting xml.sitemap.index.enabled=false Environment Liferay DXP 7.4, Quarterly Release Resolution This is expected behavior. The XML file that is generated is...

Nested Application Widget Unavailable

legacy Troubleshooting

Issue I cannot add a Nested Application on a widget page. The Nested Application widget is no longer available. Steps to reproduce In a 2024.Q1.1 bundle, navigate to the Product Menu > Site Builder > Pages...

Site Builder elements adds bottom padding when text box is updated

legacy Troubleshooting

Issue For Site Builder elements that contain text boxes for text, if those elements are edited, a bottom layer of spacing is automatically added to the element, without choice from the user and cannot be removed ...

"The URL used in English (United States) already exists in other sites or asset libraries" warning when publishing Web Content

legacy How To

Issue After upgrading to 7.4 u66 we are seeing the following warning message when we publish some Web Content: Warning: The content has been published but might cause errors. The URL used in English (United States)...

Clock icon does not appear during Web Content scheduling with Firefox browser

legacy

Issue Firefox browser does not show the Clock icon on Web Content Schedule Dates. Environment Liferay DXP 7.4 Resolution The way browsers handle input for Time fields is not specific to Liferay. It is related to...

Is there a configuration that controls the retention of comments?

legacy

Issue Let's suppose, a user can create a page with a comments area. Other users may leave comments. How long has the comment been left? How many comments can be stored per page? Can those values be managed, or does...

Special char "~" in the URL

legacy

Issue Special char "~" in the URL: /group/user-view/~/control_panel/manage/-/site/settings? Environment Liferay DXP [all versions] Resolution Liferay has confirmed that the URL's special char "~" is part of the URL...

Installing the Liferay Theme Generator for Liferay DXP 7.0

legacy How To

Issue How can we install the Liferay Theme Generator for creating themes in Liferay DXP 7.0? Environment Liferay DXP 7.0 Resolution The Liferay Theme Generator allows developers to quickly set up, develop, and...

Disable AI Creator button in CKEditor.

legacy How To

Issue Starting from version 2023.Q4+, when creating web content that includes a 'Rich Text' field, the CKEditor offers a new 'AI Creator' button. This article provides the necessary configuration to hide this button in...

Asset Publisher filtering by structure shows web content and folders

legacy How To

Issue In Liferay DXP 7.3, when filtering content in an Asset Publisher by structure, only the web content with that structure are shown In Liferay DXP 7.4, doing the same filtering will also show the folders that...

Search results are showing unexpected visual changes when rendering Object items

legacy Troubleshooting

Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the...

When using 3G, "Related Asset" is not selected immediately

legacy

Issue There has been an observed delay when trying to select a "Related Asset" within "Web Content" when using 3G internet speed. Instead of the "Related Asset" being selected immediately, there's a delay and other...

Accessibility issues with the Underline button in CKEditor

legacy

Issue When using CKEditor, there is an underline button available. If you use it, the text will be inserted within u elements. This fact causes some HTML validators to report an accessibility issue based on WCAG SC...

Custom Themes are no longer shown as Site Templates in DXP 7.4

legacy

Issue In Liferay DXP 7.3, custom themes were seen under Site Templates Pop Up (Control Panel > Site > Choosing the template). However, in Liferay DXP 7.4, custom themes do not come under Site Templates, and...

Where is the logic for handling the actions for the Terms and Conditions page?

legacy

Issue We would like to override the behavior of the default Terms and Conditions that can be activated in Liferay. Where is this logic located in the code? How can we override it? Environment DXP 7.0+ Resolution An...

What is the default behavior when users click 'I agree' or 'I disagree' at the Terms and Conditions?

legacy

Issue What is the default behavior when users click 'I agree' or 'I disagree’ button at the Terms and Conditions? Environment DXP 7.0+ Resolution I agree: If accepted, the user is redirected to the home page or to...

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