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Number of unknown visitors is lower for past months than it was before in Analytics Cloud

Issue When accessing data from past months, we noticed that the number of unknown visitors is smaller that what it previously was, and keeps getting smaller when I consult the same past month over and...

Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?

legacy

Issue Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and...

How to force syncing between Liferay DXP and Analytics Cloud?

legacy How To

Issue You want to force a sync at any given time Environment Liferay DXP Analytics Cloud Resolution The only way to force sync is to update the AC contacts configuration, as per described here. If syncing all...

How often does the sync process happen between Liferay DXP and Analytics Cloud?

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Issue How often does the sync process happen between Liferay DXP and Analytics Cloud? Environment Liferay DXP Analytics Cloud (Token-based connection) Resolution Sync happens every hour. , content: Issue...

Is all the pending data synced at once between Liferay DXP and Analytics Cloud?

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Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends...

Media files published in the Media Gallery widget are not being tracked by Analytics Cloud

legacy

Issue Media files published using the Media Gallery Widget are not being tracked by the Analytics Cloud Environment Liferay DXP Analytics Cloud Resolution This is the intended behaviour. The widget Media...

Analytics Cloud Connector NullPointerException

legacy Troubleshooting

Issue An Analytics Cloud issue has been discovered in Liferay DXP 7.2 where the Analytics Cloud Connector throws a NullPointerException which may prevent it from operating properly. This behavior will occur in the...

How Can I Include Both AND and OR Variables in User Segments?

legacy

Issue I would like to create User Segments which include some roles and exclude others. For example, I would like a segment which includes either roles X or Y, but not roles A, B or C. In order to do this, I need...

I cannot sync my Contacts to Analytics Cloud

legacy Troubleshooting

Issue I connected Liferay DXP and Analytics Cloud successfully In Analytics Cloud I navigate to "Configure Data Source" I selected the Sites and Users to sync The process gets stuck at "Syncing - 50.00% Completed"...

java.io.IOException Unable to create directory

legacy Troubleshooting

Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, the server started successfully but But documents and pages are not visible in the upgraded environment. Below error occurs: [#Error1]...

Error in configuring/authorising data source

legacy Troubleshooting

Issue Facing following error while authorizing analytics data source for liferay instance. Redirect...

Two tables growing in size related to Audience Targeting

legacy How To

Issue Why are these particular tables increasing in size? CT_ANALYTICS_ANALYTICSEVENT CT_ANALYTICS_ANALYTICSREFERRER Environment DXP 7.2 DXP 7.1 Resolution Firstly, this is an intended behaviour related to...

How to find whether the Liferay bundle is Community Edition or Enterprise Edition

legacy How To

Issue How to find whether the Liferay bundle is Community Edition or Enterprise Edition Environment Liferay Portal 6.x Liferay DXP 7.x Resolution There are four ways to find whether the bundle is CE or EE:...

Server is shutting down after deploying any sample plugin

legacy Troubleshooting

Issue When deploying the sample plugin, the server is shutting down with the following error. 2019-06-25 12:33:36.955 ERROR...

javax.portlet.PortletException: Error occurred during request processing: Bad return type

legacy Troubleshooting

Issue javax.portlet.PortletException: Error occurred during request processing: Bad return type exception throws with the custom spring module after updating the fix pack to dxp-11 and / or higher. When deploying...

How can I keep a web page out of Google's crawler?

legacy How To

Issue I don't want some pages to be crawled by Google and display in the search result. Environment DXP 7.0, DXP 7.1, DXP 7.2 Resolution You can prevent a page from appearing in Google Search by including a noindex meta tag...

LPKGVerifyException is reported when upgrading to LCS client 6.0.0

legacy Troubleshooting

Issue When upgrading to LCS client 6.0.0, the following error is reported: 12-Sep-2019 06:06:57.072 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.listenerStart Exception sending context...

How to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1

legacy

Issue Recommended approach to export Journal article from Liferay portal 6.2EE and import it to DXP 7.1 Environment Liferay Portal 6.2 EE Liferay DXP 7.1 Resolution LAR files are version dependent. The portal upgrade...

How HTTP cookies are being used in Liferay Portal 6.2

legacy

Issue How are cookies are being used in Liferay Portal 6.2 Environment Liferay Portal 6.2 EE Resolution What are cookies: HTTP cookies are small bits of data that are sent by the web application but stored locally in...

Analytics Cloudから、「データをクリア」を実行した場合の動作

legacy

, knowledgeArticleType: reference, legacy: true, name: Analytics Cloudから、「データをクリア」を実行した場合の動作, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109488, title: Analytics Cloudから、「データをクリア」を実行した場合の動作

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