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Where is the data center located for Analytics Cloud?

Issue I would like to know the Data Center location where Analytics Cloud stores all the data in order to be compliant with the current GDPR rules. Environment Analytics Cloud Resolution You can set the data center's...

Anonymous users tracking in intranet (Analytics Cloud)

legacy Troubleshooting

Issue For intranet environments, anonymous users increase even though all users should be known. This is seemingly caused by analytics tracking users before they log in to a login page. An example of a login page...

Segment not working with request parameter option

legacy Troubleshooting

Issue Segment not working using Request Parameters filed. The issue can be replicated using Widget Page as well as Content Page. Steps to reproduce: Create a Blank page named "test" Create a Basic Web Content Go to...

I want Liferay to fill the hreflang tag in pages only for translated languages

legacy How To

Issue Liferay generates an hreflang alternate url in the head of every page for every locale available for that site. If no translation is available for the content, it will be displayed in the default language. This...

Analytics Cloud Account Security Questions

legacy

Issue Is connection to IdP-Systems supported? For example: connect by SSO with OAUTH/SAML? Is it possible to restrict access to the Liferay Analytics Cloud portal by IP address? So only users from our internal VPN...

Analytics Cloud invitation e-mail does not arrive to a group address/email list

legacy Troubleshooting

Issue I invited a few group emails but none of the group members has received a workspace invitation email. What should we do? Environment Analytics Cloud Resolution Check if other emails can be received that are sent...

Modify the URL to remove /w when using a display page template for web content

legacy

Issue If you are using a display page template to display the web content data on the page then it will generate the URL as like "https://localhost_or_domain:port/w/WCTitle". In order to make SEO friendly URL, there...

Segments, other roles than regular ones not selectable when creating segment with Role property

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 with the fix pack DXP 1 2. From Control Panel went to People --> Segments and started to add a new segment 3. Added a User Role Property from the right panel as a condition....

Logged in segment is not matched for false value.

legacy Troubleshooting

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page,...

Segments created in Analytics Cloud are scoped globally

legacy

Issue When Segments are created in the Analytics Cloud console under a certain property associated with a specific site, the segment shows up on all sites in the connected instance and are scoped globally. This is in...

Should the themeDisplay.getCanonicalURL() function return a canonical URL on a HTML page?

legacy

Issue When a custom canonical URL is configured on a HTML page, running themeDisplay.getCanonicalURL() in the browser console returns the friendly URL instead. Environment Analytics Cloud Resolution The getCanonicalUrl...

Time filter gets reset when navigating away from Dashboard

legacy

Issue The selected time filter gets reset when navigating between dashboards. Steps to Reproduce: Navigate to the Sites dashboard. Change the Activities card to “Last 24 hours”. Click the Pages tab. Navigate back to the...

Adding Priority Value to sitemap.xml

legacy How To

Issue The priority value is important for search engine optimization (SEO) as it helps to understand the relative importance of different pages on a website. How to add the priority value in the generated Liferay...

How do Segments sync between Liferay and Analytics Cloud?

legacy

Issue We created a segment in Liferay but it has not synced yet. How can we sync it to Analytics Cloud? Environment Analytics Cloud DXP 7.3+ Resolution The sync only happens one way: from Analytics Cloud to Liferay. So...

Invalid Analytics Cloud token

legacy Troubleshooting

Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171]...

ActiveFileName is not recognized in DXP 7.4

legacy Troubleshooting

"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not...

SEO Meta Tags in Display Page Templates

legacy

Issue While working with configuring SEO and Open Graph in display page templates. Is it feasible to add custom tags and keyword metadata to journal web articles in order to integrate tags in a display page...

Duplicate assets are shown when enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections"

legacy

Issue After enabling "Combine Assets from All Segments in Asset Publisher for Manual/Dynamic Collections", some assets appear multiple times in an Asset Publisher. Environment DXP 7.2 DXP 7.3 Resolution This happens...

Segments based on User text custom fields

legacy Troubleshooting

Issue We have created a segment based on a text User Custom Field and the segment does not find users for texts with more than one word (e.g. "Finance Department"). Environment Liferay DXP 7.3. Resolution The...

For anonymous users, a Content Set based on an AC segment does not show the expected content

legacy Troubleshooting

Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to...

How to display web contents for segmented users and for all users in a single Asset Publisher

legacy How To

Issue Sometimes it is required to display web contents for segmented users and, at the same time, display web contents for all users (segmented or not). For example, we may want to show different web contents for...

Disable sitemap.xml from non-production instance

legacy How To

Issue The sitemap.xml needs to be disabled as user does not want search engines to crawl the non-prod instances Environment Liferay DXP 7.0+ Resolution Please navigate to Site Builder --> Pages --> Configuration...

DXP 7.4 is not listed when Connecting to Analytics Cloud

legacy

Issue When connecting to Analytics Cloud with DXP 7.4, there is no selection available for this version of Liferay in the "DXP Fix Pack Requirements" pull down menu. Environment Analytics Cloud Resolution The DXP Fix Pack...

How to test documentDownloaded and documentPreviewed events

legacy How To

Issue How can we test and confirm that the documentDownloaded and DocumentPreviewed events are getting tracked by Analytics Cloud? Environment Analytics Cloud Resolution After connecting Liferay DXP to Analytics Cloud, the...

Does having a script in the Analytics section qualify as a potential XSS vulnerability?

legacy

Issue We can put Javascript code in the Matomo (DXP 7.4) or Piwiki (DXP 7.0-7.3) field where the code can be executed on every other page Go to a Site's Configuration -> Site Settings -> Analytics Under the...

Analytics Cloud Segment appears in DXP Segments without titles

legacy Troubleshooting

Issue Create a new Segment in Analytics Cloud (Static or Dynamic) that has members Create a new Dynamic Segment that has no members Wait until the segments sync from Analytics Cloud to Liferay DXP Go to Liferay >...

Why segments are displayed in the Global scope and how to sync them to the Site scope?

legacy

Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...

Unable to request creation of a workspace in Analytics Cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish...

How to Add Default Custom Meta Tag Keys to Each Page

legacy

Issue When creating new pages, the same custom meta tag keys have to be manually added every time through the Custom Meta Tags option. Is there a way to automate this process and have these keys pre-filled within...

Clicking Back in Edit Mode leads to Error Page

legacy Troubleshooting

Issue When editing a content page in our environments, trying to exit using the back arrow leads to an Error page and a NullPointerException when rendering the page. On the url, the parameter...

A/B testing is not showing data in Analytics Cloud

legacy Troubleshooting

Issue We are currently running an A/B test. The entire team is hitting the page and we've noticed that no data has been flowing over to Analytics Cloud. Environment 7.4 DXP Analytics Cloud Resolution When...

How to implement segmentation by geolocation?

legacy How To

Issue I want to apply a user segment based on a geolocation condition. Is it possible? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.4 u44+ Since Liferay DXP 7.4 u44+, this functionality...

Pages using template have a different URL showing in sitemap.xml

legacy Troubleshooting

Issue When crating pages or web content using a page template the URL that is generated contains a "w" character. When checking the sitemap, this pages are being referenced using the character "-" instead of...

The same URL repeats in sitemap.xml even after disable sitemap index

legacy Troubleshooting

Issue When the property "xml.sitemap.index.enabled" is false one sitemap is created for each site. When there's a unique sitemap index the same URL is repeating several times. Environment DXP 7.3+ DXP 7.4 u4...

Analytics Cloud is showing data in a different timezone

legacy Troubleshooting

Issue You checked the data in Analytics Cloud and found that there’s no correlation with the timezone you are currently in. Environment Liferay Analytics Cloud Resolution To configure the correct timezone you...

Unable to re-enable Analytics Cloud in Production after disabling the connection in a lower environment with Production backup data

legacy Troubleshooting

Issue In a testing scenario in which Production backup data is imported to a lower environment and Analytics Cloud is disabled via the UI in the lower environment, you may observe that the connection gets disabled in...

Cannot add segment with thousands of conditions due to indexing problems

legacy Troubleshooting

Issue When adding a segment with with thousands of conditions there are problems with the indexing by Elasticsearch. The logs show a StackOverflowError stacktrace. Environment Quarterly Release 2023.Q3 Resolution...

A/B testing - How are unique sessions interpreted?

legacy

Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this...

A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?

legacy

Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new...

A/B Testing - What are the conditions to declare the winner?

legacy Troubleshooting

Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous...

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