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Feature
Remove Site Name and Instance Name from SEO
, knowledgeArticleType: howTo, legacy: true, name: Remove Site Name and Instance Name from SEO, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 98561, title: SEOからサイト名とインスタンス名を削除する
Segment session attributes for devices (brand, names, width, height) are not taken into account
, knowledgeArticleType: troubleshooting, legacy: true, name: Segment session attributes for devices (brand, names, width, height) are not taken into account, showDisclaimerMessage: true, sourceTeam: Support,...
Confirming a Site is Tracked by Analytics Cloud
, knowledgeArticleType: troubleshooting, legacy: true, name: Confirming a Site is Tracked by Analytics Cloud, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: サイトが Analytics Cloud...
How to Configure PaaS to Push Metrics to Dynatrace Account
Issue What is the correct way to configure our new PaaS environment to push metrics to a Dynatrace account? Environment DXP 7.4 Resolution Set the following environment variables in LCP.json ...
Implementing strict rules for virtual hosts and friendly URLs
Issue Having the different URLs for the same content could potentially impact SEO by affecting how pages are indexed. Even when a virtual host is defined for a site, it is possible to access that site...
Admin UI breaks after changing site default language
Issue After changing a site's default language to a non-English locale and disabling English (United States) support, the Admin UI breaks. The issue occurs when the "Use Localized URL" option is selected in...
How to Get Website Availability Report for PaaS
Issue I would like to request a Website Availability Report from Liferay. It should include overall uptime, downtime, incident reports. Environment Liferay PaaS Resolution Liferay monitors API uptime. A report...
How to Add Default Custom Meta Tag Keys to Each Page
Issue When creating new pages, the same custom meta tag keys have to be manually added every time through the Custom Meta Tags option. Is there a way to automate this process and have these keys pre-filled within...
Segments created in Analytics Cloud are scoped globally
Issue When Segments are created in the Analytics Cloud console under a certain property associated with a specific site, the segment shows up on all sites in the connected instance and are scoped globally. This is in...
A/B Testing - What are the conditions to declare the winner?
Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous...
Unable to re-enable Analytics Cloud in Production after disabling the connection in a lower environment with Production backup data
Issue In a testing scenario in which Production backup data is imported to a lower environment and Analytics Cloud is disabled via the UI in the lower environment, you may observe that the connection gets disabled in...
Cannot add segment with thousands of conditions due to indexing problems
Issue When adding a segment with with thousands of conditions there are problems with the indexing by Elasticsearch. The logs show a StackOverflowError stacktrace. Environment Quarterly Release 2023.Q3 Resolution...
A/B testing - How are unique sessions interpreted?
Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this...
A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?
Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new...
Listing URL-s from Sitemap.xml
Issue Does Liferay have any tools or scripts which will allow us to get a list of all the URLs which are included in the full site map? Additional Information Change the Sitemap format in Liferay DXP: By default, the...
Large Amount of Object Data within the `analyticsmessage` table.
Issue We're experiencing slow database restore times due to excessive large object data, primarily within the `analyticsmessage` table. When planning an upgrade, we've found a table with millions of...
What is the use of the Analytics Administrator user and role?
Issue After connecting to Analytics Cloud (AC) there's an Analytics Administrator user with the Analytics Administrator regular role. What is their use? Environment Liferay DXP with Analytics Cloud Resolution The...
Adrum.js Timeouts in Microsoft Edge
Issue I'm experiencing a timeout issue after logging into the portal and navigating through pages. When using Microsoft Edge, adrum.js timeouts, the extended loading time is also seen in HAR files.  Browser...
Analytics Cloud Custom Event is not firing
Issue I created a custom event according to the documentation When I check in AC, I don't see any data collected for this custom event   Environment Analytics Cloud DXP 7.0+   Resolution Apart from establishing the...
Gaining access to Analytics Cloud Workspace
Issue Could you please provide access to the Liferay Analytics workspace? Resolution Once the workspace is created, the decision of who can access it falls on the Owner of the workspace. If you do not know who is the...
Errors related to tracking content showing net::ERR_BLOCKED_BY_CLIENT in the browser console
Issue When adding analytics tracking code for services such as Google Tag Manager or Facebook, there are instances when the browser shows an error indicating net::ERR_BLOCKED_BY_CLIENT Environment Liferay DXP 7.4, Liferay...
How To Get Additional Search Metrics From Liferay
Issue Is there any other source of information where we could get additional search history information from Liferay or directly from Elasticsearch? How can we provide customers with metrics, beyond the top...
Analytics Cloud is showing data in a different timezone
Issue You checked the data in Analytics Cloud and found that there’s no correlation with the timezone you are currently in. Environment Liferay Analytics Cloud Resolution To configure the correct timezone you...
Sitemap exceeds 50000 limit
Issue Sitemap should not generate with more than 50,000 entries or 50 MB in size (this is Google standard).  Steps to reproduce: Run the following Groovy script: def company =...
Is it possible to relate a user to an event from Analytics Cloud's Data Exports?
Issue When comparing the Events and Individuals report, how can we determine the specific user that is associated with an event? The “userId” data from the Events export never matches up with the “demographics.uuid” or “id”...
Email for activation of Analytics Cloud is delaying to arrive
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We've activated the Analytics Cloud account through the...
Changes to SEO page options resets custom theme
Issue Making any changes to the SEO robot options resets the custom theme, any imported font, and the favicon.  Steps to Reproduce: Add a custom theme, favicon, and google font to the page configurations,...
Clicking Back in Edit Mode leads to Error Page
Issue When editing a content page in our environments, trying to exit using the back arrow leads to an Error page and a NullPointerException when rendering the page. On the url, the parameter...
A/B testing is not showing data in Analytics Cloud
Issue We are currently running an A/B test. The entire team is hitting the page and we've noticed that no data has been flowing over to Analytics Cloud. Environment 7.4 DXP Analytics Cloud Resolution When...
Should the themeDisplay.getCanonicalURL() function return a canonical URL on a HTML page?
Issue When a custom canonical URL is configured on a HTML page, running themeDisplay.getCanonicalURL() in the browser console returns the friendly URL instead. Environment Analytics Cloud Resolution The getCanonicalUrl...
Time filter gets reset when navigating away from Dashboard
Issue The selected time filter gets reset when navigating between dashboards. Steps to Reproduce: Navigate to the Sites dashboard. Change the Activities card to “Last 24 hours”. Click the Pages tab. Navigate back to the...
Does Analytics Cloud track users who log in using the OAuth login API of Liferay?
Issue Does Analytics Cloud track users who log in using the OAuth login API of Liferay?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution It does not matter how the user logs in, Analytics Cloud treats the...
How to test documentDownloaded and documentPreviewed events
Issue How can we test and confirm that the documentDownloaded and DocumentPreviewed events are getting tracked by Analytics Cloud? Environment Analytics Cloud Resolution After connecting Liferay DXP to Analytics Cloud, the...
Does having a script in the Analytics section qualify as a potential XSS vulnerability?
Issue We can put Javascript code in the Matomo (DXP 7.4) or Piwiki (DXP 7.0-7.3) field where the code can be executed on every other page Go to a Site's Configuration -> Site Settings -> Analytics Under the...
Disable sitemap.xml from non-production instance
Issue The sitemap.xml needs to be disabled as user does not want search engines to crawl the non-prod instances Environment Liferay DXP 7.0+ Resolution Please navigate to Site Builder --> Pages --> Configuration...
Analytics Cloud Segment appears in DXP Segments without titles
Issue Create a new Segment in Analytics Cloud (Static or Dynamic) that has members Create a new Dynamic Segment that has no members Wait until the segments sync from Analytics Cloud to Liferay DXP Go to Liferay >...
Configuring a segment using variable model device or brand does not work
Issue After configuring a new segment using variable model device or model brand is not taking action Environment DXP 7.3+   Resolution This kind of variable has been deprecated starting in 7.3 You can...
Why segments are displayed in the Global scope and how to sync them to the Site scope?
Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...
Adding Priority Value to sitemap.xml
Issue The priority value is important for search engine optimization (SEO) as it helps to understand the relative importance of different pages on a website. How to add the priority value in the generated Liferay...
How do Segments sync between Liferay and Analytics Cloud?
Issue We created a segment in Liferay but it has not synced yet. How can we sync it to Analytics Cloud? Environment Analytics Cloud DXP 7.3+ Resolution The sync only happens one way: from Analytics Cloud to Liferay. So...