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Can I Create a Remote Live Database from a Copy of the Staging Database?

This article documents Liferay's position on duplicating a database to create a staging environment. The Use Case In order to enable Remote Live Staging, system administrators must have two databases: a staged...

サイトのエクスポート時、エクスポートしたLARファイルの履歴もエクスポート内容に含まれますか。

legacy

, knowledgeArticleType: reference, legacy: true, name: サイトのエクスポート時、エクスポートしたLARファイルの履歴もエクスポート内容に含まれますか。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 102479, title:...

Publication shareable link and email link do not automatically select the publication that needs work/review

legacy

Issue When using publications and collaborating with other users. The link shared via publication email does not select the publication that needs reviewing/collaboration. The user needs to manually select the...

Workflow Task URL for Unauthorized User Returns 404 Instead of Login Page

legacy Troubleshooting

Issue When an unauthorized user attempts to access a workflow task URL, they are shown a 404 error page instead of being redirected to the login page. This issue specifically occurs when the URL follows the...

How to Attach a File from a Form Submission to the Notification Email

legacy How To

Issue When a user uploads a file through a Liferay Legacy Form, the notification email is sent, but the uploaded file is not included as an attachment. Is there a way to include a file uploaded through a...

Object entry reviewer to have access only to currently reviewed object, not to all entries

legacy Troubleshooting

Issue Issue description: I have enabled a review workflow for an object and noticed that if I want the reviewer to be able to edit the submitted object entry during the review task, I need to add the "Access in Control...

Workflow "Metrics" Data Not Visible After Upgrading Liferay

legacy Troubleshooting

Issue After upgrading Liferay from 2024.Q2.7 to 2025.Q1.4-lts, navigated to Applications Menu > Applications > Workflow > Metrics, and noticed that the data is not being displayed. Steps to reproduce: Start Liferay...

Workflows are missing from Applications → Process Builder

legacy Troubleshooting

Issue Some workflows are missing from Applications → Process Builder. I have publications enabled in my environment, and I have edited workflows from withing the publications. Environment Quarterly Releases...

Form Rules Only Apply on Preview

legacy Troubleshooting

Issue Form rules don't work when the form is placed on a page, but they do work correctly when previewing the form. Environment DXP 2024.Q4, 2025.Q1 Resolution This issue can happen when publishing a form without...

CVE-2025-2565

legacy Troubleshooting

Issue We would like to know if we are affected by CVE-2025-2565. Environment DXP 7.4, Quarterly Release, 2023.Q4, 2023.Q4, 2024.Q1, 2024.Q2 Resolution Review Liferay's documentation for 2025-2565 to see if your current...

Publication to live fails with an error like "Portlet export failed for portlet com_liferay_exportimport_web_portlet_ChangesetPortlet com.liferay.exportimport.kernel.lar.PortletDataException: No Layout exists with the primary key xxxxx"

legacy Troubleshooting

Issue Publication to live fails with an error like: 2025-04-24 13:42:15.663 ERROR [liferay/background_task-8][LoggerExportImportLifecycleListener:226] Portlet export failed for portlet...

File Upload Fails in Forms on Remote Live Site

legacy Troubleshooting

Issue When uploading files using a form upload field on Remote Live site, files do not upload, and the following error message appears: "An unexpected error occurred while uploading your file." This only occurs in...

External Document Management Tool Integration Fails When a Vocabulary is Required

legacy Troubleshooting

Issue I'm unable to create a new document in Google Drive or Office 365. After editing documents in Google Drive and navigating back to Liferay, the Liferay UI breaks. I currently have at least one Vocabulary...

Receiving resource not found error when creating commerce product through headless API

legacy Troubleshooting

Issue When creating a product using headless API. After creating it, the product status shows 'Approved'; however, when searching for the product or clicking the product to open it, that shows the resource not...

Workflow Related APIs

legacy How To

Issue Retrieve all task details associated with a specific user via API. Retrieve task details filtered by workflow and user via API. Perform actions such as 'Approve' and 'Reject' on tasks via API. Environment...

Forms API returns default Field Name instead of the Field Reference value

legacy

Issue When making a request using a forms API such as the getFormRecord endpoint, the response returns the default Field Name(e.g. “Text12345”) instead of the newly created field Reference value on a field. Environment DXP 7.3...

Web Content Templates error: ORA-00932, during sorting them

legacy Troubleshooting

Issue Experiencing a misbehavior after trying to sort the Web Content Templates: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null ERROR [http-nio-8080-exec-7][SqlExceptionHelper:142] ORA-00932:...

Database upgrade fails due to missing Kaleo tables

legacy Troubleshooting

Issue Would like to upgrade the Liferay environment to a later version The upgrade tool is logging the following error: ERROR [main][UpgradeStepRegistratorTracker:193] Failed upgrade process for module...

Known Issue [Resolved]: Staging publications in the Global site fail due to duplicate categories after upgrade to 7.3 or 7.4

legacy Troubleshooting

Issue After upgrading our 7.0 bundle (where we had some categories in the Global site used for various assets) to 7.3, the vocabularies look to be duplicated in the post-upgrade environment (one list that cannot be...

Staging configuration is incorrect after fix pack update

legacy Troubleshooting

Issue We have staging enabled for a long time with only the Dynamic Data Lists portlet staged After updating to Fix Pack 61 or above, our staging configuration has changed and shows not only the Dynamic...

Staging Publishing Takes a Long Time

legacy Troubleshooting

Issue Publishing from Staging takes a very long time Staging performance issues when publishing content Environment Liferay Staging Resolution The most common cause of this is trying to publish large amounts of data at a time....

JDBC roll back error when generating LAR to export sites

legacy Troubleshooting

Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...

When an image with a link to page field is published to live on remote staging, publication fails

legacy Troubleshooting

Issue When an image is uploaded on staging and is going to be published to live an error is displayed. Happens when using a Document type with a Link to page field. The Link to page field is not required. The Link to...

Issues with staging due to upgrades

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Issues with staging due to upgrades , showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: アップグレードによるステージングの問題

How are Rules handled on Forms?

legacy

, knowledgeArticleType: reference, legacy: true, name: How are Rules handled on Forms?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 9069, title: フォームのルールはどのように扱われるのですか？

How to Compare Between Versions When Using Workflow

Issue Is it possible for a reviewer to compare both the Old and New versions when a user makes changes and resubmits for workflow approval in Web Content, Document & Media, and Commerce Products? Environment Liferay...

If Form entries are saved into an Object, email notification about Form submission is not sent

legacy Troubleshooting

Issue We have created an Object and a Form. We save Form entries into the Object. When a Guest user submits the form, the notification is not sent out. We are getting the following error in the logs: ERROR...

'Error: Please enter content with valid content size no larger than 1 MB' when using Liferay Forms

legacy Troubleshooting

Issue When I am saving a form with a large amount of data, I get the following error: Error: Please enter content with valid content size no larger than 1 MB. Environment Liferay Quarterly Releases Resolution...

When using a form, the email notification does not send the value selected from the dropdown menu

legacy Troubleshooting

Issue When using a configured form with "Object" as the storage with Picklist in use, the email notification that populates after each submission is not displaying the correct values from when the form was submitted....

Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON

legacy Troubleshooting

Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on...

Unable to remove form records without permission to also remove form itself

legacy

Issue We're looking into giving a user the ability to remove their own form records; however we found that the owner of a forminstancerecord cannot remove the forminstancerecord unless they get the permission to remove the...

How to send Form submission notification for Guest user

legacy How To

Issue Form submission notifications usually are meant to be sent to already created users. Is there a way to send form submission notifications for a Guest user? Environment Liferay DXP 7.4+ Resolution Yes,...

Is it possible to implement branching paths using Liferay Forms where one path does not require form submission?

legacy How To

Issue In some use cases, it may be desired for a form to branch into a path that does not require a form submission, based on the user's selection For example: If a user has submitted form in the past, they may not...

Staging publication fails with a duplicate entry on LayoutSEOEntry error

legacy Troubleshooting

Issue Staging publication is failing in my environment with the following UI error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The...

Rejection comment not visible for web content in workflow

legacy How To

Issue While using a single approver workflow for web content, when a reviewer rejects the content and provides comments, these rejection comments are not being communicated to the asset creator. Hence, this...

Workflow review has no edit option for Object entries

legacy Troubleshooting

Issue When reviewing an Object entry that was submitted to review, there’s no option to edit, whereas when doing the same for a Web Content article, there’s an option to edit it before approving the...

Error trace related to Elasticsearch index_not_found_exception during the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion

Troubleshooting

Issue We are upgrading from 7.0 to quarterly release 2023.Q4.8 During the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion we are encountering an error trace related to Elasticsearch....

All Headless API calls return 404 errors

legacy Troubleshooting

Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs...

Repeatable Form Fields take more than One-Click to Repeat

legacy

Issue When adding repeatable fields in a form, the form fields take more than one click to repeat Environment Liferay 2024.Q1 Resolution This behavior is intended and introduced as a result of LPD-1720 When rapidly...

Why are Guest users able to edit Rich Text fields within a form?

legacy How To

Issue We created a form with a Rich Text field, but we see that guest users can edit the content in the Rich Text field (including the source). How do I disable the user/guest from being about to edit the text in...

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