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Issue Over the weekend we had a number of remote publishing jobs assigned a 'New' status. These were scheduled jobs that never ran. We were also unable to relaunch these jobs until we performed a restart. We are only...

Reviewer is unable to open the file after downloading from workflow task

legacy Troubleshooting

Issue In the workflow task when the reviewer downloads the file, the users are unable to open it because in the properties it shows a '0' byte. Steps to reproduce: Navigate to Control Panel > Users and...

Users assigned tasks in the workflow can continue to approve or reject them even after their roles are removed.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Workflow issue after changing 'ROOT' context to 'myportal'

legacy Troubleshooting

Issue Shows a blank page after changing the details of the 'task' node in the assignment type to the user then clicks on 'save' and then clicks on the 'task' node. Steps to reproduce: Update the ROOT folder name...

To be able to generate a URL of a Publication so that a reviewer can see a publication without logging in

legacy

Issue Require a feature that allows to send a link to those who are not registered users on the platform in order for them to view a publication. Environment Liferay DXP [all versions] Resolution This requirement...

There will be more than one default Transition in Kaleo workflow

legacy Troubleshooting

Issue The user cannot set the first created Transition of a task to "default=false" and there will be more than one default Transition. Environment Liferay DXP 7.4 Resolution This behavior is a known bug of DXP...

Unable to view the updated content with 'View in Context' redirection link

legacy Troubleshooting

Issue Users are unable to view the updated content on the page when clicking on 'View on Context'. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the 'Single Approver Workflow' to the web content. 3....

'View in Context' link is not showing update content with display page template

legacy Troubleshooting

Issue Users are unable to view the updated content on the page with the display page template when clicking on the 'View in Context' link on the Review page. Steps to reproduce: 1. Create a Page and deploy asset...

'web-content-name' is temporarily unavailable when trying to preview the content

legacy Troubleshooting

Issue 'content is temporarily unavailable' when trying to preview pending content through the view icon on the Review Page. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the single approver workflow to...

ArticleFriendlyURLException thrown when importing a site template lar file

legacy Troubleshooting

Issue Encounter exceptions as below when importing a site template lar file: 2023-06-06 07:30:23.629 ERROR [liferay/background_task-2][LoggerExportImportLifecycleListener:399] Staged model {class:...

Form rules not being respected when using the ''Jump to Page'' action

legacy Troubleshooting

Issue By placing some rules on the form, indicating the user to jump to a specific page if the condition is reached, I noticed that the rules are not being respected and the user is not going to the required page....

Unable to access the data from asset that is going through the workflow process

legacy Troubleshooting

Issue When running a workflow instance that contains client extensions, users need information from the specific asset version that is going through the workflow process to run the workflow process logic inside...

Create a sub question in forms

legacy How To

Issue Next question should appear according to a previous answer in Liferay Forms. Need to show questions to end-user based on their previous response. Specifically while dealing with multi-choice questions....

Issues with Form "Export"

legacy

Issue After one (or more) update of a specific form, the "Export" feature is not always able to export all the previously submitted data Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Liferay UI prompts...

Issues with Form "View Entries"

legacy Troubleshooting

Issue After one (or more) update of a specific form, the "View Entries" feature is not always able to render all the previously submitted data Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Liferay UI...

"Forced" re-assignment of a Workflow task

legacy

Issue Is it possible to re-assign a Workflow task? Consider the following scenario: A user assigns a workflow task to themselves This user resigns/disappears/goes on holiday without processing the task at hand...

I'm unable to change Staged Content configuration

legacy Troubleshooting

Issue I am not able to change the Staged Content under Staging Configuration, as the checkboxes are seen greyed out and all disabled to change any value in existing configuration. Environment Any DXP environment with...

Unable to download the file from the workflow form

legacy Troubleshooting

Issue Not being able to download the file from the workflow task shows: 'The document was deleted' Steps to reproduce: 1. Navigate to Control Panel > Users & Organization. 2. Create an organization. 3. Create a...

Two Liferay instances with common database - updates sync

legacy

Issue We have two Liferay instances that use one database. If we work with Liferay instance 1 - import LAR file or make some changes in content (change a webcontent, create new page, upload an image etc) - will Liferay...

Task state no longer visible in the task details in 7.4

legacy How To

Issue While migrating fragment on the Workflow Task Portlet, we realized that some of the fields that were shown in the task details (edit_workflow_task.jsp) in DXP 7.0 are no longer available in DXP 7.4 u59. The...

Error with custom workflow when deleting/deactivating users

legacy

Issue We would like to know what happens when a user who has open workflow tasks is deactivated or deleted. We have seen that deleting or deactivating gives us an error for a open task that has a custom flow made by...

"You do not have the roles required to access this portlet." errors seen when accessing Form

legacy Troubleshooting

Issue When attempting to access a form with a user that has the permissions to do so, "You do not have the roles required to access this portlet." errors are displayed in the UI. Environment Liferay DXP 7.4 Resolution Upgrade...

Multipage form does not save data to the DB while navigating to next page

legacy How To

Issue While using a form with multiple pages, the user has a requirement to save data to the database on the first page before moving to the second page. Environment Liferay DXP 7.4 Resolution Multi-page forms do...

Getting OptimisticLockException with workflow task timers

legacy Troubleshooting

Issue OptimisticLockException is encountered when using task timers inside the workflow. Steps to reproduce: Add a workflow under the process builder and add two task timers performing the same task at the same...

The Form is temporarily unavailable

legacy Troubleshooting

Issue Error if the form is edited while it is filled out by any user Steps to reproduce: 1. Log in as Admin 2. Create a Form with 2 Text fields 3. Place the Form widget on the Home page, select the Form for display...

Where are comments entered by other users when assigning, approving, or rejecting workflow tasks managed?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

How can I remove deletions from a site where Staging was disabled?

legacy Troubleshooting

Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...

Existing role was updated/replaced by the role imported from lar

legacy

Issue Steps: Export a regular role from instance A and import it to instance B. Modify the name of the regular role on instance B. Exported the regular role from instance B and imported it to instance A. Expected result:...

Workflow metrics not loading

legacy Troubleshooting

Issue When I go to Menu -> Workflow -> Metrics, I get error message "There was a problem retrieving the data. Please try reloading the page". (I might have done some operations about the environment before, like switching...

Unable to edit web content in pending status of workflow

legacy Troubleshooting

Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create...

How are the Workflows sorted in the "Form Settings" view? Can it be changed?

legacy

Issue We would like to know how the Workflows are sorted when navigating to Form Settings > Select a Workflow. Can we change the order or the sort method? Is it possible to hide some of the Workflows which we don't...

How to identify live publication records of Staging that were made in my environment?

legacy

Issue In addition to the path Admin Menu > Publishing > Staging, is there any way to identify all Staging > Live publication records that were made in my environment? Environment Liferay DXP 7.0.X - 7.4.X ...

Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000

legacy Troubleshooting

Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR...

User gets error when submitting Form if the Form is edited by an Admin

legacy Troubleshooting

Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay. ...

Unable to import LAR files if the site has structures with fieldsets inside them

legacy Troubleshooting

Issue We are trying to import a LAR from one instance to another. We are noticing that if the LAR has structures which include fieldsets the following error is getting thrown while importing the LAR and the process is...

Headless Endpoint WorkflowInstance Change Transition Not Working

legacy Troubleshooting

Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400...

Unable to single publish web content after LAR import to staging enabled site in 7.2

legacy Troubleshooting

Issue In 7.2, after importing a LAR file to a staging enabled site, single publish of web content does not propagate to live successfully, and content in the live site remains unchanged Environment DXP 7.2 Resolution...

JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'

legacy Troubleshooting

Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route...

Conditional workflow is breaking

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on...

Filter option under Content exports all data

legacy Troubleshooting

Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but...

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