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Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4

Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...

The account email address is set to null

legacy Troubleshooting

Issue When updating a custom field at the account entry, the account email address is set to null Steps to reproduce: Create a new Account, “Account”. Attach an e-mail address “abc@liferay.com” to the account entry...

Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.

legacy Troubleshooting

Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by...

Remove the Site Name and Portal Name from the Browser Title

legacy Troubleshooting

Issue While hovering the mouse on a browser tab of any page, it displays the "Page Name - Site Name - Portal Name". How to remove the Portal Name part from it? Environment Liferay DXP 7.4 Resolution Create the...

Admins can't sign in when LDAP Required is enabled if they only exist in Liferay but not in LDAP

legacy

Issue When LDAP is configured with the option Required, admin users that exist in Liferay but not in LDAP are not able to log in. Environment Quarterly Release 2024.Q2 Resolution As indicated in the documentation,...

Unable to Cancel Shutdown Event

legacy Troubleshooting

Issue After scheduling a shutdown event, and trying to cancel it, you see an error: "Error:Text verification failed." When trying to cancel a shutdown event, I'm prompted to input a CAPTCHA, but there is...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...

Can I schedule the garbage collector to run periodically?

legacy

Issue The 'Run the garbage collector to free up memory' task can be manually executed from Control Panel > Server Administration. Does the product offer any functionality for scheduling or automating the periodic...

SecureXMLFactoryProviderImpl.class_blocked.pdf is not listed

legacy Troubleshooting

Issue The user was unable to install a patch or hotfix, even after restarting the server and attempting with a vanilla instance, the following errors can be seen: ERROR [Patcher:-1] The command has failed. Please...

Is it possible to map non-basic user attributes with SAML?

legacy

Issue Can non-basic user attributes(e.g. jobTitle) from an Identity Provider(IdP) get mapped to their respective fields on the Service Provider's User_ table? Environment 2024.Q2 Resolution Currently, LDAP can only be used to...

Why is Zendesk Chat Provider missing after upgrading to a Quarterly Release?

legacy

Issue If you configured Zendesk Chat Provider in an earlier version of 7.4, you may notice that it is missing in Instance Settings after upgrading to a Quarterly Release Environment Quarterly Release Resolution The...

User's chosen Prefix does not save when switching between Languages

legacy

Issue When editing a user's preferences, I've found that the pre-selected options for "Prefix" do not remain saved when changing the "Language" option Environment Quarterly Release Resolution Liferay doesn't have...

com.liferay.portal.kernel.exception.LocaleException occurs during upgrade

legacy Troubleshooting

Issue I am receiving the following locale exception error when upgrading my database: ERROR - Failed upgrade process for module com.liferay.layout.admin.web com.liferay.portal.kernel.upgrade.UpgradeException:...

Understanding the 'locales.enabled' property and the Instance Settings language configuration

legacy

Issue There is a portal property to specify the locales that are enabled by default: locales.enabled. However you can change that from Control Panel > Instance Settings > Localization. How that portal property and...

Why do I experience slowness after Liferay 7.4 2023.q4?

legacy Troubleshooting

Issue User experiences a slowness in the Liferay 7.4 Q1+ while they check the below query: SELECT COUNT (*) AS col_0_0_ FROM PortletPreferences portletpre0_ WHERE (portletpre0_.ownerType = ?) AND...

Can't add a new admin or requester to our project

legacy Troubleshooting

Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full,...

Time-out occurred while waiting for buffer latch type 2 for page

legacy Troubleshooting

Issue I am running the upgrade tool (e.g. 2024.Q1.3) on my MS SQL db I am performing the upgrade locally on my Mac, with a Docker container of the database (mcr.microsoft.com/mssql/server:2019-latest) the upgrade fails...

PatchFileStructureException: Could not find hotfix.json or hotfix.sign

legacy Troubleshooting

Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error...

New Users Are Not Being Indexed, But Exist in the Database

legacy Troubleshooting

Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new...

Changing the default Mail Domain in DXP

legacy How To

Issue In Liferay DXP, is it possible to configure the default email domain used during user creation? We'd like new users to have email addresses ending in "@example.com" instead of "@liferay.com". Resolution Go to...

"Prefix" does not save when switching between "Languages" for a User

legacy Troubleshooting

Issue When editing the "Language" selection for a User the "Prefix" does not always save the pre-selected response. Example: Set the "Prefix" to "Mr" and "Language" to "English" for a User and click Save. Change the...

Theme upgrade issues

legacy Troubleshooting

Issue We are moving from Liferay 7.3 to Quarterly releases and we would like to upgrade our theme, but facing errors e.g. "No mixin named media-query." or "Undefined variable: '$nav-underline-font-size'." Environment...

Known Issue [Resolved]: Control Panel access not correctly being provided through role assigned to user group

legacy Troubleshooting

Issue A user is not able to see the control panel, even though they are in a user group which correctly has assigned the application permissions and resource permissions relating to control panel access Environment...

Permissions assignments only save the most recently viewed page's selections

legacy How To

Issue When assigning permissions to Documents or Web Content assets, after selecting permissions for users on the first page, navigating to the second page, and saving, only the permissions selected on the second...

When adding a User to a child organization, it automatically assigns them to the parent organization

legacy How To

Issue I've observed a difference in behavior when assigning a User to a child organization. DXP 7.2: the user would only be assigned to the child organization and not the parent organization. Quarterly Release: the...

Unable to see the list of assignees for Site Roles, Organization Roles, Asset Library Roles and Account Roles

legacy How To

Issue I would like to access a list of Roles and Assignees for "Site Roles", "Organization Roles", "Asset Library Roles", and "Account Roles" without having to go through each individual account to get...

How to define user and email notifications for each asset

legacy How To

Issue I want to disable email notifications for blogs How to configure notifications for each asset to receive them by email or as user notifications. Environment DXP 7.4 Resolution It is possible to choose the...

How do you create a role that allows a user to edit details of other users?

legacy How To

Note, this is just one method and can be tailored to different preferences. Issue How do you create a role that can edit the details of other users? Like email address, etc. How do you create and assign a...

Parent organization membership is also displayed

legacy Troubleshooting

Issue We found a bug with how organization membership is displayed on the user account page: when a suborganization is assigned to a user, the parent organization of the assigned suborganization is also...

Creating a User Account Without an Email Address

legacy How To

Issue How can I create a user without requiring the user to have an email address? Environment Liferay Quarterly Releases Resolution You can create a user without requiring an email address by setting the following...

Users are not allowed to create organizations at a higher level than where they currently are

legacy

Issue Can we enable users to create organizations that are at a higher level in the hierarchy than their own membership? Example: Parent > Organization > Child Organization > Child Organization 2.0 Can a user...

Enable/Disable Multi-Factor Authentication

legacy How To

Issue If there is any problem related with the way two-factor is working or do you simply want to deactivate it for some reason. Environment Liferay DXP 7.4 2023 Q1 - 2023 Q4 2024 Q1 Resolution There are two...

Content does appear correctly for 'Site Member' users even though permissions appear correct

legacy Troubleshooting

Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set...

How to modify the number of returned items in Queries made with the API

legacy Troubleshooting

Issue The headless API only returns a maximum of 500 items per query, even when a higher page size is defined. How to define de page size per instance. Environment Liferay DXP 7.4+ Resolution It is possible to...

Folders, contents and other assets display outdated user name/surname

legacy

Issue Within the Site administration, asset creators' names are displayed for folders, web content, and documents. Updating a user's name and/or surname does not reflect these changes in the aforementioned resources;...

'Authentication Search Filter' for Users in LDAP

legacy

Issue At the moment, we are using LDAP server connection to authenticate our users. Our question is: in which moment the query to authenticate users is executed? More exactly, when the field 'Authentication Search...

Email addresses that cannot be registered

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded

legacy Troubleshooting

Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database...

HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)

Troubleshooting

Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid...

User Impersonation For Newly Created Users

legacy

Issue Attempting to impersonate a user who has not logged in yet returns errors in the console. How can I verify the accounts of new users who have not activated their account yet? Why can't I impersonate a...

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