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If I switch languages in the language portlet, does it also switch the language in the account settings?

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

What message is displayed when I log in with an expired password?

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Permissions needed for changing image of a category

legacy Troubleshooting

Issue Why a user, having full permission in Categorisation > Categories, could not change the image of a category? Environment Liferay DXP 7.4+ Resolution Set within the role's Define permissions tab, Commerce >...

How to have a more complete text editor when editing a web content?

legacy How To

Issue Is it possible to have a text editor with more functions than what comes by default in Liferay DXP? Environment DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0 Resolution [DXP 7.3] Add the following property to your file...

How to turn on Debug logging for Patching tool?

legacy Troubleshooting

Issue When we have any kind of issues while using Patching Tool, we can't analyze the problem because we see the same information in the log and in the console too: The command has failed. Please see the log for...

Roles Admin portlet should not display permissions for Instance Settings and App Manager portlets

legacy Troubleshooting

Issue Reproduction Steps 1. Add a Regular Role "Role A", and grant this role the following permission App Manager: Access in Control Panel App Manager: Configuration App Manager: Permissions App Manager: Preferences...

Reverting a hotfix while keeping your existing Fix Pack

legacy Troubleshooting

Issue When it is necessary to install a new hotfix in the affected environment, the following command needs to be run: ./patching-tool.sh revert (Linux) or patching-tool.bat revert (Windows) The concern here is...

Permission for specific user to edit 'Asset Publisher' on one page but not any other page

legacy How To

Issue Is it possible to assign permission or a role to a user in such a way that the user can edit 'Asset Publisher' on one page but not any other 'Asset Publisher' on any other page? The use case is like this:...

After migrating from 7.2 to 7.4 users with "View" permission receive error message when attempting to access contents of folders in Media Gallery

legacy Troubleshooting

Issue When accessing the content of a folder in the Media Gallery portlet, users are getting an error related to permissions: "Error: You do not have the required permissions". This occurs after upgrading from...

Is it possible to authenticate with an Apple device when Fast IDentity Online 2(FIDO2) is enabled?

legacy How To

Issue Can Apple devices with FIDO sign-in credentials(a.k.a. "Passkey") be used to log in to Liferay when Fast IDentity Online 2 has been enabled? Environment DXP 7.4 Resolution Yes, Apple's Passkey can be set up by continuing...

Where is the default dictionary on DXP regarding Password Policies, and is it possible to modify it?

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Issue Where is the default dictionary in DXP regarding Password Policies, and is it possible to modify it? Environment Liferay DXP 7.0 Resolution Default dictionary can be found in the next link:...

Where and how are properties documented?

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Issue We would like to use a property that we used in 6.2, however, we do not know if is it available on Liferay DXP 7.3. Environment All versions Resolution You can find the latest properties in Liferay...

How to change the screen name and email-id of the Liferay's default admin user

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Issue How to change the screen name and email-id of the Liferays default admin user Environment Liferay DXP 7.4 Resolution The respective admin user can change his/her screen name by logging into the...

Is Liferay compatible with macOS?

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Issue Can I use Liferay DXP 7.2 with macOS? Environment Liferay DXP 7.2 Resolution The compatibility matrix is made for production systems, however, developers can also use other operating systems with...

LDAP y gestion de usuarios en idiomas con dos apellidos

legacy Troubleshooting

Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre...

Non-admin owner of a User Group is unable to perform any actions on it

legacy Troubleshooting

Issue Steps to reproduce: Create a new role (name doesn't matter) Grant the following permissions to this role: Portal: Add User Group Portal: View Control Panel Menu User Groups: Access in Control Panel User Groups:...

Cannot open action menu for users who have similar screen names

legacy Troubleshooting

Issue Steps to Reproduce 1. Go to Control Panel - Users and Organizations 2. Add a new user with the screen name "test-test" 3. Add another user with the screen name "test.test" 4. Go back to the list of...

Error copying a page: An unexpected error occurred.

legacy Troubleshooting

Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132]...

Cannot access portal due to NoSuchResourcePermissionException exception

legacy Troubleshooting

Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...

Fatal error when using the Patching Tool in Windows

legacy Troubleshooting

Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...

Autocomplete issue during login

legacy How To

Issue During login, the browser autocompletes the user's credentials into the fields based on past logins. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution These login...

Disable email notifications of web content, when you post a comment

legacy How To

Issue When you write a comment on a web content, you will automatically start receiving emails on every update that is made on that web content. Environment Liferay DXP 7.2, DXP 7.3 Resolution This is an expected...

Site Administrator cannot add images of global site to current site's web content

legacy Troubleshooting

Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's...

Instance level LDAP configuration

legacy How To

Issue When configuring LDAP authentication from DXP 7.3, the companyId has to be configured on an instance level. This issue can present itself for example during a CI / CD development. Environment DXP 7.3...

UserTrackerPath entries limitation in clustered environment

legacy

Issue Track user visited paths in a clustered environment. Environment Clustered environment with the following properties enabled to use Live Users and Session Tracker: live.users.enabled=true...

Expand the available special characters for passwords

legacy Troubleshooting

Issue If you have a password policy enabled where the users must have special characters in their passwords certain characters that are not allowed such as "&" or "%". You will get the following error message when you...

Can I have different Fix Pack levels in a remote Staging environment?

legacy Troubleshooting

Issue We are in the process of upgrading our portal to a higher Fix Pack and I was wondering if there is any issue with having the Staging environment with the new Fix Pack and the Live environment with the current...

Allow only one user to be logged into an account

legacy How To

Issue When someone is logging into an account I want to invalidate the previous session. Environment Liferay DXP 7.0+ Resolution With the following portal-ext property you can invalidate sessions, allowing only one...

How to build a SOAP JAX-WS (Java API for XML Web Services) client using the Liferay infrastructure.

legacy How To

Issue We have a WSDL (Web Services Description Language) descriptor and we need to build a client from it. Finally, we will make this service (client) available to any application installed on our Liferay instance....

Unexpected operator and Bad substitution errors executing the patching-tool

legacy Troubleshooting

Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [:...

SessionTracker in clustered environment

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Issue Session Tracker cannot be used to track visited paths among cluster nodes. Environment Clustered environment with two or more nodes. Resolution Session Tracker doesn't support tracking visited paths when...

Patching Tool 'support-info' command

legacy Troubleshooting

Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching...

User unable to Login with CSRF error

legacy Troubleshooting

Issue User is unable to login, and gets the below error in logs: User 0 did not provide a valid CSRF token for com.liferay.portlet.SecurityPortletContainerWrapper Environment Liferay DXP 7.3 Resolution Firstly,...

Allow custom site administrator role to see all users of Liferay

legacy Troubleshooting

Issue When creating a site role that is able to add members to a site, they see a limited amount of users or just themselves. Environment DXP 7.0+ Resolution In order to allow a user to see all members of Liferay, you...

Create a custom logout action

legacy How To

Issue I want to control what happens after a user logs out. Environment DXP 7.0+ Resolution There are two ways of achieving the desired outcome. The first is to create a custom module and add it to the list of...

Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON

legacy Troubleshooting

Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on...

Avoid last name field being mandatory when creating users

legacy How To

Issue When creating new users, some fields (such as first name and last name) are mandatory, marked with a red asterisk. How can one specify the mandatory fields? Environment Quarterly Release 2024.Q1, 2024.Q2,...

There are repeated languages that can't be modified in the Localization settings

legacy Troubleshooting

Issue The default language for the site is shown repeated several times in the column of Current languages in Site Settings > Localization > Languages. It can also happen for the instance in Instance Settings >...

Users are redirected to home page on SAML sign-in in a clustered environment

legacy Troubleshooting

Issue Users are sometimes redirected to the home page on login rather than their page of entry. The environment is clustered with SAML authentication, and the property auth.forward.by.last.path is set to true....

Unable to see the add button to create a new language override key

legacy Troubleshooting

Issue When create a new user and assigning that user to a newly created regular role, then the add button to create a language override key is not visible to that user. Steps to reproduce: 1. Navigate to Control...

I cannot disable the execution of Groovy scripts in Server Administration

legacy How To

Issue Despite disabling Groovy scripting in System Settings > Security section > Script Management, Administrators are still able to execute Groovy scripts in the Server Administration > Script tab. Environment...

Is it possible to send notifications to my Portal users?

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Issue Is there a way to send an alert so that a group of users, at a site or organization level, receive a notification in the Portal? Environment Liferay DXP 7.1 - 7.4 Resolution Currently, there is no way to...

Warning about unavailable LPS

legacy Troubleshooting

Issue I received a long list of missing LPS/LPE after deploying a new hotfix. Environment Liferay DXP 7.2 Resolution This is only a fix pack documentation error, that can be ignored. The portal-impl.jar...

Why isn't structure with "Upload" field not working?

legacy Troubleshooting

Issue The upload field of a Liferay structure is in broken state when user performs any action. Environment Liferay DXP 7.4 Resolution Structure with the "Upload" field is not working for the user. Open...

Does Liferay offer email validation tool implemetation?

legacy

Issue When sending out mass email notifications or alerts from Liferay, we have a high bounce rate. There are many invalid emails in our list, but we cannot clean them up. What email validation tools can be...

Auditing of Site Memberships: Adding/Unassigning UserGroupGroupRoles

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Issue We have found that groups of users are able to assign and unassign site roles to User Group memberships. Is there a way to audit role assignment changes? Environment DXP 7.4 Resolution As of now, there is no...

"Unable to get recent groups" error is thrown in the logs for Guest users with specific permission

legacy Troubleshooting

Issue Liferay DXP 7.4 U92 starts up with the following error: ERROR [http-nio-8080-exec-2][RecentGroupManager:94] Unable to get recent groups java.lang.NullPointerException: null at...

Issue with the email template when notifying a new account creation regarding [$PASSWORD_SETUP_URL$] variable

legacy Troubleshooting

Issue The issue happens after the notification of a new account creation within Liferay, when the new user checks the email it inconsistently displays the link to update the account in this way:...

Users appear in the Export File but Not in the Liferay Control Panel

legacy Troubleshooting

Issue When using the Export Users functionality, we notice that the resulting file has more users than those listed in the Control Panel. Environment Liferay DXP 7.0+ Resolution To resolve the issue, re-index User...

Liferay imports from Active Directory fails with exception LDAP: error code 53 - 00002016: SvcErr: DSID-031A12B1, problem 5003 (WILL_NOT_PERFORM)

legacy Troubleshooting

Issue You are experiencing a failure to import from Active Directory with the following exception: com.liferay.portal.kernel.log.LogSanitizerException: javax.naming.OperationNotSupportedException: [LDAP: error code 53 -...

What does "archived" user notification mean?

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Issue At System Settings/User Notifications there are some settings related to user notifications, more precisely to so-called "archived" user notification events (see attached screenshot) But it is not clear what this...

Unable to import LDAP users using Import by Group due to com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key NNNNNNNN

legacy Troubleshooting

Issue If you are unable to import LDAP users by the Group import method due to the following error, there may be orphaned entries in your database's Users_UserGroups table:...

user is unable to disable the 'Password Changed Notification' and 'Password Reset Notification'

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Issue User is able to disable the 'Account Created Notification'. However, there are no options for turning off the 'Password Changed Notification' and 'Password Reset Notification' notifications. Environment...

Audit entries stopped being shown or generated

legacy Troubleshooting

Issue We have recently upgraded to a new Update version, and we noticed that the Audit tool is not working or not displaying the most up to date information, showing last updates as 'x days ago', around the time when we...

Can I allow some users to solely authenticate via a SAML, while the remaining users authenticate with their Liferay password?

legacy How To

Issue This article describes a use case where it may be desirable to allow some users to authenticate through a SAML Identity Provider (IdP) only, while other users authenticate with their Liferay credentials in the Login...

How to remove the button/menu of Publish To Live from web content, page, and documents and media

legacy How To

Issue How to remove the button/menu of Publish To Live from web content, page, and documents and media page documents and media web content Environment Liferay DXP 7.1 Resolution The Publish To Live button/menu is...

Address and Phone Edit: Address type is always showing Billing and Phone as FAX

legacy Troubleshooting

Issue Organization address type is always showing Billing and Phone as FAX, rather than selected one. 2023-05-15 04:29:50.768 ERROR [http-nio-8080-exec-3][BeanPropertiesImpl:345] null jodd.bean.BeanException: Simple...

Maximum Number of Organizations that can be created in one Liferay instance

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Issue We would like to know the maximum number of Organizations that can be created in one Liferay instance. Could you please let us know if there is a limit to this? Environment DXP 7.0+ Resolution There is no...

How to get a list of Omni Admin users in Liferay?

legacy How To

Issue I would like to get a list of the Omni Admin users of the Portal. Environment Liferay DXP 7.0+ Resolution Please run the attached script: GetCompanyAdminUsers.groovy Additional Information Running Scripts...

Modified by field shows the anonymized user as the modifier after its deletion

legacy

Issue If we create an asset, e.g. a document with a user, who we delete afterward and anonymize the assets it created, then the Modified by field shows that user as the modifier even if we anonymized that...

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