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What are the folders to clean in a Jboss bundle? - DXP 7.0+

Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss?...

How to remove users from Liferay that are deactivated / deleted in the LDAP server

legacy How To

Issue When a user is no longer listed in the LDAP server, the authentication fails and the user cannot log in anymore, but a dead user entry remains in Control Panel -> Users. Environment Liferay DXP 7.0+...

Deactivate Liferay users automatically when they are deactivated on LDAP

legacy How To

Issue We have an LDAP server connected to Liferay and we want to deactivate Liferay users automatically when they are deactivated on LDAP. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution We can use the...

The user is not being associated with the organization

legacy Troubleshooting

Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...

Create a custom logout action

legacy How To

Issue I want to control what happens after a user logs out. Environment DXP 7.0+ Resolution There are two ways of achieving the desired outcome. The first is to create a custom module and add it to the list of...

Users can't be assigned to sites

legacy Troubleshooting

Issue java.lang.IllegalArgumentException is occured when trying to add a user to a site. Steps to reproduce: 1. Add below property in portal-ext.properties file. users.search.with.index=false 2. Start the...

User Export to CSV is limited to 10,000 entries

legacy Troubleshooting

Issue I’m unable to export the complete list of user ids from Liferay. When attempting to export users to a CSV file, only up to the first 10,000 users are exported.  Environment DXP 7.3 Service Pack 1 Resolution...

Not able to define document viewing permissions for a child site

legacy Troubleshooting

Issue Document viewing permissions for a child site is not getting save properly and the below error is thrown in Liferay logs on saving the permission: 2021-06-02 18:40:15.129 ERROR...

Disable password verification for SSO users

legacy How To

Issue When changing the screen name or email address of a user, the portal now requires a password verification. This was not a requirement for previous versions of Liferay. Environment DXP 7.3+ Resolution This is a...

Viewer Role is able to upload/edit the documents

legacy

Issue Steps to Reproduce: 1) Create a Site called HR 2) Create a Private page called Documents 3) In the Document's Page drag and drop Document and Media (Image-1) 4) Click on Document and Media Configuration and check...

Deleting old data from 'AUDIT_AUDITEVENT' table in 6.2

legacy How To

Issue I want to clean up the AUDIT_AUDITEVENT table because the old data is taking up too much space. Environment Portal 6.2 Resolution Note: The following information involves customizations that are beyond the scope of...

Importing LDAP users with the same email address

legacy Troubleshooting

Issue I want to import LDAP users that have the same email address, but the import fails due to an error about a duplicate email address: 2021-08-02 16:53:47.766 ERROR [https-jsse-nio-4443-exec-13][LDAPAuth:432] Problem...

Does an upgrade to a new Liferay Fix Pack include the upgrade of Tomcat version?

legacy

Issue Do we need to upgrade the Tomcat version when we upgrade to a Liferay version? Environment Liferay DXP 7.2 Resolution A Fix Pack doesn't change the Tomcat version, it only patches Liferay that was...

After applying the hotfix, the warning 'properties modified in the future' shows

legacy Troubleshooting

Issue After the installation of the hotfix, the following warnings might appear on the Liferay console. INFO [main][BaseDeployer:871] Deploying admin-theme.war Warning: WEB-INF\liferay-plugin-package.properties...

How to update jackson-databind library

legacy Troubleshooting

Issue For security reasons we need to update the jackson-databind library from version 2.13.2.2 to 2.13.4.1 How do I update the jackson-databind library in Liferay DXP? Security vulnerabilities in jackson-databind...

Necessary Permissions to Export or Import a Page

legacy Troubleshooting

Issue What permissions are necessary to be able to export or import a page? I get the error "I'm sorry, you don't have permission to access the requested resource" when trying to import or export a page. Environment...

user is unable to disable the 'Password Changed Notification' and 'Password Reset Notification'

legacy

Issue User is able to disable the 'Account Created Notification'. However, there are no options for turning off the 'Password Changed Notification' and 'Password Reset Notification' notifications. Environment...

Web page redirection after session expiration

legacy How To

Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you...

Audit_AuditEvent and UserNotificationEvent tables in the database

legacy

Issue I would like to understand the purpose of eventType column in Audit_AuditEvent and deliveryType in UserNotificationEvent tables. In deliveryType column what is the meaning of the values e.g. 10000,10002 etc. ?...

Address already in use

legacy Troubleshooting

Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container:...

Audit entries stopped being shown or generated

legacy Troubleshooting

Issue We have recently upgraded to a new Update version, and we noticed that the Audit tool is not working or not displaying the most up to date information, showing last updates as 'x days ago', around the time when we...

Email Notification of Web Content

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to check user status in Database

legacy How To

Issue How to check user status in the Database Environment Liferay DXP 7.2 Resolution You can find the table named 'user_' and the column named 'status' that represents the status of users, a value of 0 means 'Active', and...

Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle

legacy Troubleshooting

Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will...

Patching Tool 'support-info' command

legacy Troubleshooting

Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching...

SessionTracker in clustered environment

legacy

Issue Session Tracker cannot be used to track visited paths among cluster nodes. Environment Clustered environment with two or more nodes. Resolution Session Tracker doesn't support tracking visited paths when...

How to build a SOAP JAX-WS (Java API for XML Web Services) client using the Liferay infrastructure.

legacy How To

Issue We have a WSDL (Web Services Description Language) descriptor and we need to build a client from it. Finally, we will make this service (client) available to any application installed on our Liferay instance....

Unexpected operator and Bad substitution errors executing the patching-tool

legacy Troubleshooting

Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [:...

macro buildChildrenNavItems not found after an upgrade to 7.3

legacy Troubleshooting

Issue After an upgrade if a Site Navigation Menu Widget is added to a page with its default configuration you could see the following error: The following has evaluated to null or missing: ==> buildChildrenNavItems...

Unable to create role with edit/update/delete permissions on all widget's application display templates

legacy Troubleshooting

Issue If you want to manage permissions on all widget's templates / adt's you can use a general Administrator role or a specific custom role. With the current implementation users having the custom role will only be...

SightRoll specifications when a user is removed from the site

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Memory information displayed on the server management resource screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Password reset notification emails may be sent to different email addresses

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

Property 'session.timeout.auto.extend=false' is configured but browser still calls 'extend_session'

legacy

Issue In portal-ext.properties the following property session.timeout.auto.extend=false is configured, however in the Network tab of the Developer Tools of the browser 'extend_session' is still being called....

Assign User to Account

legacy How To

Issue Not able to select the created User to be assigned to an Account. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Users for Accounts can only be created within the Account Users interface. A...

The birthday is reset to {01/01/1970} on LDAP import

legacy Troubleshooting

Issue Every time a user is logged in, the birthday is automatically updated to the default value {01-01-1970}. We configured the LDAP server in Instance Settings. Environment Liferay DXP 7.2 Liferay DXP 7.3...

How to switch between modal and full screen display of the login screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

Authority to edit notices

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Is it safe to delete the standard automatically generated roles?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to check users who have turned on "Receive change notifications" in Asset Publisher

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to check the list of members who have been granted sight rolls

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How to manage (deactivate, delete) themes

legacy How To

Issue After deploying a theme, how can it be managed, i.e., deactivated or deleted? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Use the App Manager to manage your themes: Open the App Manager: Prior DXP...

Behavior of existing users when logging in to instances that have been used without the "Require license" check box checked and the check box is checked.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Can not install a hotfix in DXP 7.3 with fixpack dxp-1

legacy Troubleshooting

Issue Can not install a hotfix built for Liferay DXP 7.3 with baseline dxp-1. Patching tool shows a warning message about missing fixes Environment Liferay DXP 7.3 with dxp-1 Resolution Please use the...

Site Administrators can't add new members to their site

legacy Troubleshooting

Issue When a site administrator tries to add new members to a site, the site administrator is unable to see the list all available users in the portal. The site admin can only see users that have already been added as...

Patching Tool 'WARNING: some of the currently installed fixes are not available' while installing certain Fix Packs

legacy Troubleshooting

Issue When trying to upgrade from DXP 7.0 Fix Pack 90 to Fix Pack 96, the Patching Tool shows the following message: WARNING: some of the currently installed fixes are not available: * LPS-94011 * LPS-107323 The...

Warnings "Attempting to upgrade X table by recreating table"

legacy

Issue During an upgrade to newer versions of the portal, warnings like "Attempting to upgrade some table by recreating table due to some reason" may be found in the logs. They can cause confusion and...

Roles are getting deleted

legacy Troubleshooting

Issue While adding the roles up to 20 if chosen 20 Items per page but if try to add multiple roles further then all the roles is getting deleted except the latest one. Environment Liferay Portal 6.2 Resolution The...

How to install a different version of Patching Tool?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes you need a different version of Patching...

DXP 7.3 Patching Source Code [Functionality Change]

legacy How To

Issue Can I patch DXP 7.3 in source mode? Where can I access DXP 7.3 fix pack and hotfix source code? Environment DXP 7.3 Resolution In an effort to improve the delivery of Liferay patches, we've now removed the...

'There are no patches installed' after applying a hotfix

legacy Troubleshooting

Issue We try to apply a hotfix to the container based on the image liferay/dxp: 7.3.10-ga1, but it is not working. The docker log shows initially the message: [LIFERAY] Patch applied successfully. But then shows...

User 20156 is not allowed to access URL

legacy Troubleshooting

Issue While updating any user details the below error is thrown: WARN [http-nio-8080-exec-2][SecurityPortletContainerWrapper:348] User 20156 is not allowed to access URL...

Control Panel Menu is displaying for all users

legacy Troubleshooting

Issue All authenticated users are seeing the Control Panel displayed on the left-hand side of the screen Environment Liferay DXP Resolution Display of the control panel is controlled by the permission...

Restrict guest users from accessing login page when attempting to access a protected page or resource

legacy How To

Issue By default, guest users are prompted to the login page when they are attempting to hit a url or access a resource that is protected and not available to guest users. I do not want guest users to be redirected to...

Patching Tool 3 selects older patch in the patches folder to Install

legacy Troubleshooting

Issue Patching Tool 3 selects older patch instead of the newest/latest in the patches folder to install I have more than one hotfix in the patches folder, and Patching Tool 3 selects the older one to install Environment...

Patching Tool 3 "info" Command showing multiple patches as "Will be Installed"

legacy Troubleshooting

Issue Patching Tool 3 info command shows multiple patches as "will be installed" Environment Patching Tool 3 Resolution Keep only the needed patches in the Patches folder For Example: If you have DXP-1 and hotfix-2 installed. ...

F5 web server device blocks Liferay URL with message: "Bad multipart parameters parsing / No boundary defined for multipart request"

legacy

Issue A F5 web server device (for example, a load balancer) blocks a Liferay URL with messages like: Bad multipart parameters parsing No boundary defined for multipart request Flagging the request to process the...

Fixed Some Performance Issues in Liferay 7.0

legacy

Issue Some known performance issues Environment Liferay 7.0 Resolution Liferay has fixed some performance issues which were impacting a lot to the Memory and CPU consumption in 7.0. Also, in data transferred to the...

How do I remove items from the User Personal Bar without customizing it?

legacy How To

Issue There are items in the User Personal Bar by default that we aren't using or don't want users to access. We want to remove these items without creating a custom module. Environment Liferay DXP...

A Liferay Cloud hosted website won't redirect https://mydomain to https://www.mydomain

legacy Troubleshooting

Issue When opening a Liferay Cloud hosted website without the www part in the URL, the redirection to the site with the www part in it will not happen. Example: https://mydomain.com will not redirect to...

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