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Admins can't sign in when LDAP Required is enabled if they only exist in Liferay but not in LDAP

Issue When LDAP is configured with the option Required, admin users that exist in Liferay but not in LDAP are not able to log in. Environment Quarterly Release 2024.Q2 Resolution As indicated in the documentation,...

Unable to Cancel Shutdown Event

legacy Troubleshooting

Issue After scheduling a shutdown event, and trying to cancel it, you see an error: "Error:Text verification failed." When trying to cancel a shutdown event, I'm prompted to input a CAPTCHA, but there is...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...

Is it possible to map non-basic user attributes with SAML?

legacy

Issue Can non-basic user attributes(e.g. jobTitle) from an Identity Provider(IdP) get mapped to their respective fields on the Service Provider's User_ table? Environment 2024.Q2 Resolution Currently, LDAP can only be used to...

Why is Zendesk Chat Provider missing after upgrading to a Quarterly Release?

legacy

Issue If you configured Zendesk Chat Provider in an earlier version of 7.4, you may notice that it is missing in Instance Settings after upgrading to a Quarterly Release Environment Quarterly Release Resolution The...

User's chosen Prefix does not save when switching between Languages

legacy

Issue When editing a user's preferences, I've found that the pre-selected options for "Prefix" do not remain saved when changing the "Language" option Environment Quarterly Release Resolution Liferay doesn't have...

com.liferay.portal.kernel.exception.LocaleException occurs during upgrade

legacy Troubleshooting

Issue I am receiving the following locale exception error when upgrading my database: ERROR - Failed upgrade process for module com.liferay.layout.admin.web com.liferay.portal.kernel.upgrade.UpgradeException:...

Understanding the 'locales.enabled' property and the Instance Settings language configuration

legacy

Issue There is a portal property to specify the locales that are enabled by default: locales.enabled. However you can change that from Control Panel > Instance Settings > Localization. How that portal property and...

Why do I experience slowness after Liferay 7.4 2023.q4?

legacy Troubleshooting

Issue User experiences a slowness in the Liferay 7.4 Q1+ while they check the below query: SELECT COUNT (*) AS col_0_0_ FROM PortletPreferences portletpre0_ WHERE (portletpre0_.ownerType = ?) AND...

Can't add a new admin or requester to our project

legacy Troubleshooting

Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full,...

Time-out occurred while waiting for buffer latch type 2 for page

legacy Troubleshooting

Issue I am running the upgrade tool (e.g. 2024.Q1.3) on my MS SQL db I am performing the upgrade locally on my Mac, with a Docker container of the database (mcr.microsoft.com/mssql/server:2019-latest) the upgrade fails...

PatchFileStructureException: Could not find hotfix.json or hotfix.sign

legacy Troubleshooting

Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error...

New Users Are Not Being Indexed, But Exist in the Database

legacy Troubleshooting

Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new...

Changing the default Mail Domain in DXP

legacy How To

Issue In Liferay DXP, is it possible to configure the default email domain used during user creation? We'd like new users to have email addresses ending in "@example.com" instead of "@liferay.com". Resolution Go to...

Known Issue [Resolved]: Control Panel access not correctly being provided through role assigned to user group

legacy Troubleshooting

Issue A user is not able to see the control panel, even though they are in a user group which correctly has assigned the application permissions and resource permissions relating to control panel access Environment...

Permissions assignments only save the most recently viewed page's selections

legacy How To

Issue When assigning permissions to Documents or Web Content assets, after selecting permissions for users on the first page, navigating to the second page, and saving, only the permissions selected on the second...

When adding a User to a child organization, it automatically assigns them to the parent organization

legacy How To

Issue I've observed a difference in behavior when assigning a User to a child organization. DXP 7.2: the user would only be assigned to the child organization and not the parent organization. Quarterly Release: the...

Creating a User Account Without an Email Address

legacy How To

Issue How can I create a user without requiring the user to have an email address? Environment Liferay Quarterly Releases Resolution You can create a user without requiring an email address by setting the following...

How to modify the number of returned items in Queries made with the API

legacy Troubleshooting

Issue The headless API only returns a maximum of 500 items per query, even when a higher page size is defined. How to define de page size per instance. Environment Liferay DXP 7.4+ Resolution It is possible to...

'Authentication Search Filter' for Users in LDAP

legacy

Issue At the moment, we are using LDAP server connection to authenticate our users. Our question is: in which moment the query to authenticate users is executed? More exactly, when the field 'Authentication Search...

URL specification of the administration screen

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Failed upgrade process for module com.liferay.portal.scheduler.quartz

legacy Troubleshooting

Issue During our upgrade process we are facing the following error: INFO - Failed upgrade process com.liferay.portal.scheduler.quartz.internal.upgrade.v1_0_1.QuartzUpgradeProcess in 1 ms ERROR - Failed upgrade...

Accessing a site page from a different virtual host

legacy Troubleshooting

Issue When there are 2 or more sites for example Site1 and Site2. Site1 is mapped to the friendly URL "site1" and Site2 is mapped to "site2". They both have virtual hosts site1.com and site2.com. The sites can be...

user_ .modifiedDate table changes upon User Login

legacy

Issue When a user logs in, Liferay is changing the user_ .modifiedDate value in the database table. Environment Liferay 7.4 Resolution The behavior where user_ .modifiedDate field is modified upon User Login has...

Liferay userGroup view permission not working

legacy Troubleshooting

Issue Post assigning VIEW permission of 'UserGroup' to a role, assigned users are able to perform all the operations on UserGroup, i.e. there is no restriction. Steps to reproduce: Create a custom regular role,...

Getting Error 'java.io.IOException: Unable to include JSP'

legacy Troubleshooting

Issue User has encountered similar error post installation of a liferay hotfix: ERROR [https-jsse-nio-0.0.0.0-8443-exec-29][DynamicIncludeUtil:81] java.io.IOException: Unable to include JSP...

Guest users get a 200 OK response when calling URL

legacy Troubleshooting

Issue When guest users call http://<server>:<port>/manage, they get a 200 OK response. Steps: Start a vanilla Liferay DXP server Log in Go to the Personal Menu, click the user's avatar Log out Go to...

How to resolve duplicate Anonymous Users

legacy Troubleshooting

Issue My upgrade failed with the following error: failed upgrade process for module com.liferay.user.associated.data.web com.liferay.portal.kernel.upgrade.UpgradeException:...

Restricting impersonation to allow only a single users impersonation at a time

legacy

Issue An Impersonator should be able to impersonate only one user at a time. Currently, Liferay supports multiple users to be impersonated, at the same time in the same browser. We tried to find any properties which...

Large number of records on the SamlSpSession table

legacy Troubleshooting

Issue There are a large number of records on the SamlSpSession table, which is causing issues with my upgrade. Environment Portal 6.2 DXP 7.2 All DXP versions Resolution Extra records can be removed using the...

Email are not sent from Liferay when Office365 is used as the server

legacy Troubleshooting

Issue Emails are not sent out from Liferay In the log, we see the following error: liferay[liferay-7] [dxp] ERROR [liferay/mail-6][MailEngine:74] Unable to send message: 535 5.7.139 Authentication unsuccessful, the...

Need to create a role for accessing Server Administration

legacy

Issue User needs to create a custom role and add permissions to access Server Administration Environment Liferay DXP 7.0+ Resolution There are no options provided under System to add these permissions. Only an...

User can see more Organisations

legacy

Issue We have a problem the User, who has access and rights to selected organizations, can see all organizations when updating user info. Reproduction steps: Customer main user opens Users and Organizations...

Can SAML be used to send an attribute that can be used to assign site roles?

legacy

Issue Currently, SAML is not designed to be utilized to send an attribute that can be used to assign site roles. Environment Quarterly Releases Resolution This is an ongoing task, LPD-6336, for Liferay. Liferay is...

How to remove languages in Instance Settings?

legacy How To

Issue How can a user remove languages in Instance Settings? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Start up a vanilla bundle without any specific language settings. Go to Control Panel >...

How to get a list of portal Users and what Roles are assigned to them?

legacy How To

Issue I would like to get a list of Liferay portal users and what roles are assigned to them. Environment Liferay DXP 7.2+ Resolution Please run the attached Groovy script: ListUsersAndRoles.groovy Additional...

What is the Default Service Account?

legacy

Issue What is the Default Service Account? What is its purpose? Why is a default-service-account row added automatically to the User_ table? Can this user be removed or adjusted? Environment 2023.Q3+ Resolution Imagine...

Good practices in using Publications

legacy How To

Issue I would like to understand from the Product's point of view what would be the best way to create a new website using the Publications tool. What would be the best option among the scenarios below: Create the...

"Unable to import user" messages when performing concurrent authenticated JSONWS calls against an LDAP cluster

legacy Troubleshooting

Issue Given an environment with the following components configured: LDAP cluster with more than one node. JSONWS calls through basic authentication. LDAP Import enabled. Login against LDAP. Several concurrent...

Upgrade to 7.4: DDMFieldUpgradeProcess takes an awfully long time

legacy Troubleshooting

Issue We are upgrading to 7.4 and noticed that the upgrade process is working a lot at DDMFieldUpgradeProcess, this part seems to be taking a very long time Environment upgrade to 7.4 Resolution This is known. It happens...

Cannot redirect user account creation page to prevent guest users to create new accounts

legacy Troubleshooting

Issue Would like to be able to control user account creation on the portal. Trying to use the redirection feature of Liferay, however, it seemed not to be working. Environment DXP 7.4 Resolution Configure the...

How to hide the particular folder from user under document and media

legacy How To

Issue How to hide a particular folder from a particular user in the document and media section. Environment Liferay DXP 7.4 Resolution Follow the steps to achieve this requirement: Navigate to the Control Panel >...

Hide default login page /c/portal/login

legacy How To

Issue Is it possible to hide the default /c/portal/login page? We want users to use a specific login page, and prevent them from using /c/portal/login to log into the portal. Environment Liferay DXP 7.0+ Resolution...

Portal.properties link not up to date

legacy

Issue I am looking at the link https://docs.liferay.com/dxp/portal/7.4-latest/propertiesdoc/portal.properties.html to inspect the default portal properties, but it doesn't seem to be up to date. For example, some...

Approver does not have access to preview of Content Page

legacy Troubleshooting

Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears: ...

Modules with escapeModel=true attribute in search-container not working

legacy Troubleshooting

Issue We have detected that the modules that implement the search-container with escapedModel="true" attribute in the search-container-row, are not working. We have also seen the following messages appear in...

Asset Publisher Template for the Web Content Display is unusable after deleting owner of the content

legacy

Issue After deleting a user from the portal, content created by it gets inaccessible if trying to edit with the specific user tag on Asset Publisher. Environment Liferay Portal 6.2+ Resolution Liferay does...

Remove "Add to Page" permissions for the "Guest"/"User" role

legacy How To

Issue "Add to page" permissions are populated by default for the roles "Guest" or "User". Although is the intended behavior, it may not be desired in some situations. Environment DXP 7.0, DXP. 7.1, DXP...

Disabling Login Portlet

legacy How To

Issue How do I disable the default Login Portlet to prevent any guest accounts from being created. Environment DXP 7.2 Resolution In order to prevent any guest accounts from being created please follow these...

RoleLocalServiceUtil.addRole creates the role in the main instance

legacy Troubleshooting

Issue We are trying to use the scripting console to create roles. Either we are not doing this correctly, or something is not working correctly. When creating the roles we use RoleLocalServiceUtil.addRole to which we pass...

How to Change the Control Panel Favicon

legacy How To

Issue Is there a way to change the default icon for the Control Panel to something custom? Environment DXP 7.4 Resolution There are two ways to modify the favicon: The easiest way is creating their own theme...

Error When Installing Liferay Developer Studio on a MacBook Pro M1

legacy Troubleshooting

Issue I would like to install Liferay Developer Studio on a MacBook Pro M1 computer When trying to install an error message is received "LiferayWorkspace-[date]-osx-installer" cannot be opened because the developer...

Admin user can't access anything

legacy Troubleshooting

Issue We created a cloud environment, cloning our local environment, and while the local admin user works well, the cloud admin doesn't seem to have the same rights and can't access anything an admin...

"Unknown product version" error

legacy Troubleshooting

Issue I received "Unknown product version" error while I wanted to use my new hotfix. Environment Liferay DXP 7.3,dxp-2-7310,hotfix-2058-7310 Resolution The reason for the Patching Tool to display the...

Troubleshooting Performance Issues in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...

Inconsistency of the user's LoginDate in the exported CSV file

legacy Troubleshooting

Issue Getting inconsistent user login date format in CSV file after exporting the users. Steps to reproduce: Add the last login date to the portal-ext.properties file, and reference the article for the same:...

Is it possible to create page templates globally to use them throughout the site?

legacy

Issue When trying to create page templates in the global site, not all the options of this tool are displayed, but when performing the same action on any other site, it does display all the options and works...

Is it possible to send notifications to my Portal users?

legacy

Issue Is there a way to send an alert so that a group of users, at a site or organization level, receive a notification in the Portal? Environment Liferay DXP 7.1 - 7.4 Resolution Currently, there is no way to...

Warning about unavailable LPS

legacy Troubleshooting

Issue I received a long list of missing LPS/LPE after deploying a new hotfix. Environment Liferay DXP 7.2 Resolution This is only a fix pack documentation error, that can be ignored. The portal-impl.jar...

Why isn't structure with "Upload" field not working?

legacy Troubleshooting

Issue The upload field of a Liferay structure is in broken state when user performs any action. Environment Liferay DXP 7.4 Resolution Structure with the "Upload" field is not working for the user. Open...

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