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ArrayIndexOutOfBoundsException while upgrading portal DB from Liferay DXP 7.0 to Liferay DXP 7.1

Issue The below error is the known issue when upgrading the portal DB using upgrade client tool from Liferay DXP 7.0 to Liferay DXP 7.1 and the reference LPS for the same is "LPS-86026"....

6.2 to 7.1 Oracle 12 Database Upgrade Results in Web Content with Custom Structures and Templates to have Missing Content

legacy Troubleshooting

Issue Upgrading from 6.2 to 7.1 with Oracle 12 can result in structureId and templateId reverting to the Basic Web Content structure and template which can be observed in the JournalArticle Table. Another symptom...

Setting Site Member Role Permissions

legacy How To

Issue How can I change/edit permissions for a Site Member Role? Environment Liferay 7.0 Liferay 7.1 Resolution Permissions for the Site Member Role can be found at: Control Panel > Users > Roles > Site Roles Tab >...

Slow Performance or OutOfMemory errors due to StripFilter

legacy Troubleshooting

Issue The StripFilter in Liferay DXP removes blank lines from Javascript, CSS, and other files. While this can result in slightly faster load times for dial-up users, it can also result in a big...

Users Not Appearing in Control Panel After Upgrading Liferay Version

legacy Troubleshooting

Issue Users are not appearing in the Control Panel > Users > Users and Organizations section after upgrading to a newer Liferay version. Environment Liferay DXP 7.0, 7.1 Resolution 1. Remove...

Migrating to Liferay DXP: Best Practices, High Level Approach, and Strategy

legacy How To

This paper is to help organizations assess their own resources at-hand and come up with a plan for their migration project. It contains a questionnaire to guide customers in developing their migration plans, such as...

Duplicate Logging in Upgrade to DXP 7.1

legacy Troubleshooting

Issue Upgrade to DXP 7.1 shows duplicate logging during the VerifyProcess steps. For example: 2019-02-26 00:13:25.995 INFO [main][VerifyProcess:65] Verifying...

"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?

legacy Troubleshooting

Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The...

Benchmark Study of Liferay Digital Enterprise 7.0

legacy

This whitepaper is a benchmark study of Liferay Digital Enterprise 7.0 and describes optimal configuration, settings, and the methodology used for this study. The whitepaper also contains the results based on the...

Upgrading from Liferay DXP 7.0 to 7.1

legacy How To

This paper is a high-level overview of the effort involved in moving from Liferay DXP 7.0 to 7.1. It contains an upgrade checklist, the upgrade steps, and what to do after a successful upgrade. The paper is available...

How to Upgrade to Liferay DXP from Liferay 6.X

legacy

This whitepaper aims to set a framework for Liferay’s recommended upgrade path for your organization. A major technology upgrade is an endeavor requiring a deep analysis of your business requirements, careful planning,...

Liferay DXP 7.1 Upgrade Performance Benchmark

legacy

The Liferay Support and Liferay Engineering tuned Liferay 6.2 EE databases for upgrade and tested upgrading them to Liferay DXP 7.1. Databases from several vendors were tested. This whitepaper describes the test...

Removing Product Information Displayed in the HTTP Headers

legacy How To

Issue Customers might want to remove the product information found in the HTTP Headers and in the console logs for security reasons. The information displays: Liferay-Portal: Liferay Digital Experience Platform 7.0.10...

I would like to upgrade my portlets to Liferay DXP but can not find where XML Descriptors have been moved to

legacy

Issue Upgrading from Liferay 6.2 to Liferay 7.0+ is a significant process. One of the changes implemented is the use of OSGi components. Several XML Descriptors have been converted to OSGi services. Environment...

Updating to Liferay DXP 7.2 SP1 / Fix Pack 2 (or Above) from Liferay DXP 7.2 GA1 or Fix Pack 1

legacy How To

Issue When migrating from 7.2 GA1 or Fix Pack 1 to Liferay DXP 7.2 Fix Pack 2 (ie: SP1) or above, you will be required to run the upgrade tool after installing the patch. The reason for this is, SP1 and FP2 have...

Upgrade Tool Uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to Liferay DXP 7.0 or DXP 7.1 and using the SP1 + Tomcat bundle, the wrong version of Tomcat is suggested by the Upgrade Tool For 7.1 the bundle includes Tomcat 9.0.6, but the...

DXP 7.3 Upgrade Reference Guide

legacy How To

An upgrade to Liferay DXP 7.3 gives you access to the latest Liferay technology, complete with all of the newest features, and the assurance of continued support for your Liferay environment. Our Subscription Services Team...

Installing Fix Packs and Hotfixes on Liferay DXP

legacy How To

This document has been updated and ported to Liferay Learn and is no longer maintained here. To install Fix Packs and hotfixes on Liferay DXP, customers must first download the latest...

Taking Thread Dumps From a JVM

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....

Taking Heap Dumps From a JVM

legacy How To

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....

Permissions Are Not Working Post-Upgrade

legacy Troubleshooting

After upgrading from Liferay Portal 5.2, permissions settings may act in an undesirable manner. This could include not being able to change permissions, as well as not being able to access the control panel or any other...

LDAP settings and upgrading from 5.2.x to 6.x

legacy Troubleshooting

This article pertains to portals in which LDAP is configured in Liferay Portal 5.2.x and an upgrade is performed. When a user attempts to login, an error is thrown, and the user is not...

User's group membership not updating with LDAP after upgrading to Liferay Portal 6.0 EE SP2

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Beginning in Liferay 6.0 EE SP2, the...

High Priority Issue Checklist

legacy Troubleshooting

This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a...

Before Opening an Upgrade Ticket

legacy How To

The following article outlines a short checklist of questions to ask and steps to take before opening an upgrade ticket. By taking a moment to go through this checklist before opening a request, you are ensuring the...

Error when going to Portal Settings After Upgrading to Liferay Portal 6.1

legacy Troubleshooting

After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname...

Issues Encountered with Upgrades to Liferay Portal EE Versions

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

[Upgrade] Handling Quartz Data during Liferay Portal Upgrades

legacy How To

Quartz data is a unique type of data. If quartz data is part of the database upgrade, then there are some potential additional steps to take during the upgrade process. Resolution If there are not any publishing jobs,...

Backslashes in Screen Name Are No Longer Valid After Upgrading to Liferay Portal 6.2

legacy

After upgrading from Liferay Portal version 5.2 EE SP4 to 6.2 EE, backslashes in the screen name are not allowed when using the liberal screen name validator. In Portal 5.2, backslashes were allowed in the screen name....

Liferay Upgrades: Updating Custom Plugins

legacy How To

The following article describes how to update plugins to be compatible with a new version of the Liferay platform. Resolution The Liferay API may change from release to release, causing issues when trying to port...

Internal Server Error after Upgrade

legacy Troubleshooting

A common error is that sometimes when certain pages display an internal server error and there is no stacktrace. If there was a custom theme before the upgrade the page layouts will still reference them and if one has not...

Errors When Applying Support Driven Hotfixes Based on FP-41 or FP-42

legacy Troubleshooting

This article documents a known issue when applying a Liferay Support Driven Hotfix built off either DXP 7.0 Fix Pack 41 or Fix Pack 42. Due to an error generating the release notes, the documentation.xml file in Fix...

Migrating Tag Sets During the Upgrade Process From Liferay Portal 5.2 to 6.0

legacy How To

This article outlines the changes to Tags and Tag Sets between Liferay Portal 5.2 to Liferay Portal 6.0, and later versions. Specifically: The changes to the Tags Navigation Portlet (Where Did Tag Sets Go?) How to...

Upgrading to Liferay Portal 6.0 EE SP2

legacy How To

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When upgrading to the latest Liferay...

Structures With Duplicate Element Names Fail DDM Verification When Upgrading

legacy How To

This article documents a known issue in which structures with duplicate element names fail Dynamic Data Mapping (DDM) verification when upgrading from Liferay Portal 6.1 to Liferay Portal 6.2 or Liferay Digital...

Upgrading to Liferay Portal 6.1 EE GA1

legacy How To

When upgrading to the latest version of Liferay Portal, there are many things to take into account. This guide is designed to assist in the upgrading process. Please read and ensure...

SQL Exception Warnings Appear During DXP Upgrade Indicating 'Fallback to recreating the table'

legacy

This article documents a false negative warning message that can occur when upgrading your Liferay platform, and which has caused some confusion amongst our users. During the Liferay DXP upgrade process, several WARN...

Fix Pack and Hotfix installation order on Liferay Portal EE

legacy

The order of fix pack and hotfix updates are determined by engineering in several ways. This order is hardcoded in the update. Environment Versions previous to Portal 6.2 SP11...

Upgrading to Liferay Portal 6.0 EE SP1

legacy How To

When upgrading to the latest Liferay Portal, there are many things to take into account. This guide is designed to assist in the upgrading process. Please read and ensure your...

Upgrading to Liferay Portal 6.2 EE

legacy How To

For many customers, upgrading your Liferay platform can be a significant step forward for users, administrators and developers. Not only does an upgrade provide you with the “latest...

Upgrading to Permission Algorithm 6

legacy How To

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Permission algorithm 5 was used as the default...

Checklist for Upgrading to Liferay DXP

legacy How To

Upgrading to Liferay DXP (7.0, 7.1, 7.2, or 7.3) is a major project and requires careful planning, testing and execution in order to be successful. However, Liferay DXP and DXP Cloud...

パスワードリセット時、「秘密の質問」が設定されていないユーザーでもリセットが可能となる。

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: パスワードリセット時、「秘密の質問」が設定されていないユーザーでもリセットが可能となる。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 134686, title:...

How to modify translations from custom development via Language Override

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: How to modify translations from custom development via Language Override, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 95740, title:...

I forgot admin user's password and I cannot login

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: I forgot admin user's password and I cannot login, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 71031, title:...

Incorrectly set email service prevents admin from finishing Multi-Factor Authentication process

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Incorrectly set email service prevents admin from finishing Multi-Factor Authentication process, showDisclaimerMessage: true, sourceTeam: Support,...

Recurring UserEmailAddressException$MustNotBeDuplicate error importing users with existing emails from LDAP server

legacy

, knowledgeArticleType: troubleshooting, legacy: true, name: Recurring UserEmailAddressException$MustNotBeDuplicate error importing users with existing emails from LDAP server, showDisclaimerMessage: true, sourceTeam:...

Unable to create users having screen name same as that of groupId (Site Id)

legacy

, knowledgeArticleType: troubleshooting, legacy: true, name: Unable to create users having screen name same as that of groupId (Site Id), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: ,...

Block access of com_liferay_login_web_portlet_LoginPortlet

legacy Troubleshooting

Issue There is a security vulnerability found wherein someone can create a page after being able to login through com_liferay_login_web_portlet_LoginPortlet. Therefore, how to block access of...

How to decouple User and Email notifications?

legacy

Issue The user wishes to decouple User and Email notifications. Environment Liferay Quarterly Release Resolution The email and user notifications are tied together in the system. There is no option to...

"Inconsistent patch level detected" error occured in the logs

Troubleshooting

Issue The following error occurs in the logs due to an inconsistency in patch levels: Example 1: ERROR [server.startup : 2][PatcherImpl:204] Inconsistent patch level detected WARN [server.startup :...

Hotfix created for 2025.Q1.X won't install

legacy Troubleshooting

Issue A hotfix created for 2025.Q1.X won't install even though it is being installed on the required version. The following information appears in the patching-tool info file. Product information: * DXP version:...

Organization tab do not shows the user when user is added to organization via Groovy Script

legacy Troubleshooting

Issue After the execution of the below syntax in the Groovy Script, the Organization name gets appended to the user and can be seen only under the "User's details Organization Tab" but not under the...

Restricting the Guest Role's Access to the Home Page

Troubleshooting

Issue When trying to change the view permission of a page it's not possible to do it for the Guest role in the first page: it shows as non-interactive. Environment QR 2024.Q3, 2024.Q4, 2025.Q1 Resolution This is...

Unable to Provision Users via SCIM

legacy Troubleshooting

Issue User provisioning via SCIM is failing. Liferay logs indicate a permission error: ERROR [org.wso2.charon3.core.protocol.endpoints.AbstractResourceManager] Unable to provision a portal user for null...

Impersonation Clashes with Cached Web Content Templates

legacy Troubleshooting

Issue Web Content Templates can be configured for caching to boost performance. When not cached, the generated HTML is rendered for each request. When cached, the generated HTML is stored in the cache and...

How to preserve the structureId and formId during export/import to avoid mismatches between environments?

legacy Troubleshooting

Issue When we export/import web content articles and forms, their IDs sometimes change. How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment...

Handling an excess number of User Notifications

legacy Troubleshooting

Issue As my Liferay system sends out User Notifications over time, the UserNotificationEvent table accumulates many records quickly. I would like to schedule the cleanup of old User Notifications, so that the...

Using Required for system configurations.

legacy Troubleshooting

Issue We would like to add required = true configuration to our system configuration. Upon requesting the data through a groovy script the string returns empty when required = true is set. Environment DXP 7.4+...

Liferay instance node going into hang mode - Failed to validate connection

legacy Troubleshooting

Issue Liferay instance node goes into hang mode and the following error appears: HikariPool-1 - Failed to validate connection ... (This connection has been closed.) ... Possibly consider using a...

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