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After upgrading to stack v4, the portal shows the message "This server has not been activated with Liferay Connected Services"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading to stack v4, the portal shows the message...

How do I implement a JNDI database connection on Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Portal Administrators may require a connection to the...

How to decide which Liferay DXP image from Docker Hub to use with Liferay PaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Now that the Liferay DXP image for a Liferay PaaS environment...

How to resolve Jenkins failing to build a service in Liferay PaaS with a non-zero exit value of 137

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build a Liferay PaaS service, our Jenkins...

Liferay PaaS - DB user doesn't have super privileges for the database service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS backup service will throw: ERROR 1227...

Is it possible to change how much memory Gradle uses during a Liferay PaaS build in Jenkins?

legacy How To

Issue Since our Jenkins builds are using Gradle Daemons, we would like to increase the memory available to control how much memory Gradle uses, so that it is increased from this default: org.gradle.jvmargs=-Xmx512m...

How-To Generate a HAR file for Liferay Support

HTTP Archive (HAR) files are a format used to track information between a user's browser and site. It can be used to identify performance issues such as slow load times, page renders, or other bottlenecks. This is...

Before opening a ticket related to VPN on Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). The following article outlines a short checklist of...

How to update and deploy only a single service with Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is there any way to deploy updates for only one Liferay PaaS...

Not able to download the logs of more than 10000 lines

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...

How to generate the crt and key of a certificate on base64 for a custom domain on Liferay PaaS?

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As stated on this documentation you'll need to add both the...

How long are the services logs stored in Liferay Cloud Console?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Currently, through the web console, we only obtain the logs...

When and how are TLS certificates renewed?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We want to know when TLS certificates are renewed....

Use Custom certificate and Let's encrypt at same time in different domains

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to have some domains with custom certificates and...

The Liferay PaaS memory usage does not match what is shown in the Liferay Service Shell and in the Admin Console

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...

Taking Thread Dumps From a JVM

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....

Taking Heap Dumps From a JVM

legacy How To

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....

High Priority Issue Checklist

legacy Troubleshooting

This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a...

nginx (HAProxy) からliferayへのリクエスト振り分けアルゴリズムについて

legacy

, knowledgeArticleType: reference, legacy: true, name: nginx (HAProxy) からliferayへのリクエスト振り分けアルゴリズムについて, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 136120, title: nginx (HAProxy)...

Liferay PaaS services stuck in "Deployment in progress" status

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay PaaS services stuck in "Deployment in progress" status, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109487, title:...

Permissions are requested for user Customer in Jenkins when Bitbucket is configured

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Permissions are requested for user Customer in Jenkins when Bitbucket is configured, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

Large files (20MB+) on Git repository become corrupted when deploying to Cloud

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Large files (20MB+) on Git repository become corrupted when deploying to Cloud, showDisclaimerMessage: true, sourceTeam: Support,...

Liferay SaaS incident contact roles on Analytics Cloud

legacy

, knowledgeArticleType: reference, legacy: true, name: Liferay SaaS incident contact roles on Analytics Cloud, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 99286, title: Analytics Cloud上のLiferay...

[Internal] Custom Utility page doesn't work in Liferay SaaS

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: [Internal] Custom Utility page doesn't work in Liferay SaaS, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 91064, title: [内部]...

Outgoing SMTP IP address for Liferay SaaS

legacy

, knowledgeArticleType: reference, legacy: true, name: Outgoing SMTP IP address for Liferay SaaS, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 89032, title: Liferay SaaSの送信SMTP IPアドレス

Integrate Jenkins (CI Service) with Azure DevOps

legacy

, knowledgeArticleType: reference, legacy: true, name: Integrate Jenkins (CI Service) with Azure DevOps, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 73181, title:...

shallow.lock': File exists errors

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: shallow.lock': File exists errors, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 98020, title: shallow.lock'：ファイルが存在するエラー

Scheduled Publications not working in Liferay SaaS environment

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Scheduled Publications not working in Liferay SaaS environment, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 77587, title:...

Liferay Cloud Activation Key Expiration Warning (12/18/20)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay Cloud Activation Key Expiration Warning (12/18/20), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

Building and Deploying using the Liferay Cloud CLI

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: Building and Deploying using the Liferay Cloud CLI, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: DXPクラウドCLIを使用したビルドとデプロイ

Changing the name of an existing environment

legacy

, knowledgeArticleType: reference, legacy: true, name: Changing the name of an existing environment, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 30664, title: 既存の環境の名前を変更する

To be able to access Liferay PaaS portal Database through DB client

legacy

, knowledgeArticleType: howTo, legacy: true, name: To be able to access Liferay PaaS portal Database through DB client, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 23085, title: DB...

How to deploy a custom JAR to the shielded-container-lib directory in my PaaS Environment

How To

Issue I would like to know how to deploy a custom JAR to the shielded-container-lib directory of Tomcat in my PaaS environment. Environment Liferay PaaS Resolution Follow these steps: In your Liferay Workspace,...

Liferay PaaS - We enabled auto-scaling but no new node started when the memory utilization reached the threshold

legacy

Issue We enabled auto-scaling in Liferay PaaS environment. We saw that the average memory utilization of the nodes reached the threshold we set up in the LCP.json file, but no new nodes were started. Environment...

Storage details are not available in plans and usage page

legacy Troubleshooting

Issue When we try to check storage usage for the Cloud project under Plans and Usage, we do not receive any information in the storage section. Environment PaaS, SaaS Resolution Storage use details are not...

Check plan MALUs (Monthly Active Logged in Users) in Liferay SaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A client of Liferay SaaS needs to check the metrics for MALUs...

When logging into Dynatrace I cannot see my hosts

legacy Troubleshooting

Issue I log in to my Dynatrace Dashboard I see the message "You have no monitored hosts" Environment Liferay PaaS Resolution Make sure that the tenant is correctly configured. The tenant or environmentid...

How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?

legacy Troubleshooting

Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate...

Issue with the latest Dynatrace view

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Unable to get the latest Dynatrace view with the new...

Blocking requests before reaching the WebServer on Liferay PaaS (Public Cluster)

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have encountered requests from unauthenticated...

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