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In the Documents and Media portlet, the search is not performed on the selected folder in its configuration

Issue I have an issue with the documents and media portlet document search. I have two document folders and two document and media portlets on a page. One folder is set at a document folder, the other is set at another...

Sharepoint configuration

legacy Troubleshooting

Issue While configuring Sharepoint integration following this documentation, we are facing the following HTTP 500 internal server error, and found that we have multiple versions of the connector installed....

Users with permissions to create Collections are unable to select global Document Types

legacy Troubleshooting

Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype. Environment Quarterly Release Resolution Please...

Office 365 error “SyntaxError: Unexpected token '<', ..."

legacy Troubleshooting

Issue Sometimes editing a document if Office 365 fails with the error SyntaxError: Unexpected token '<', ... When that happens, the following errors are thrown in the logs ERROR...

How can I change View permissions for all the contents of a Document Library folder?

legacy

Issue When I change the View permissions for a folder, the new permissions aren't reflected in the permissions window of any child folders or files within the parent folder. How can I change View permissions for...

Document Checkin and Cancel Checkout fails when using Office 365

legacy Troubleshooting

Issue When I try to check a document in or cancel checkout, it always fails on the first attempt. I see these errors in the logs com.liferay.portal.kernel.log.LogSanitizerException:...

Users are redirected to the Document Library home folder after interacting with a document

legacy Troubleshooting

Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...

Form Rules Only Apply on Preview

legacy Troubleshooting

Issue Form rules don't work when the form is placed on a page, but they do work correctly when previewing the form. Environment DXP 2024.Q4, 2025.Q1 Resolution This issue can happen when publishing a form without...

Can't to edit files in Google Drive or Office 365 in non-production publications

legacy Troubleshooting

Issue When I try to edit a document through Google Drive or Office 365 in a non-production publication, I see a notification in the UI that says "Error: This action can only be performed in production mode."...

How to Connect Documents and Media to a Local File System Using a WebDAV URL

legacy How To

Issue Steps to connect the WebDAV URL with your local machine's file system. Environment DXP 7.4 and above DXP 2023.Q4.0 and above Resolution For Fedora and Linux Machines (Before 2023.Q4.0): Navigate to Documents...

Erratic behavior when using pagination in Documents and Media

legacy Troubleshooting

Issue When listing documents in Documents and Media section, some files are missing or duplicated when using pagination. The same can happen in other sections as well, such as Web Content. Environment DXP 7.3 DXP 7.4...

Documents and Media files are not loading after setting up a 2nd cluster node

legacy Troubleshooting

Issue Documents and Media files are not loading after setting up a 2nd cluster node. This does not affect the 1st node, and only occurs on node 2. Environment Quarterly Release DXP 7.4 DXP 7.3 Resolution Since the...

How to Set the Limit of Pages to Preview Documents in SaaS enviroments

legacy Troubleshooting

Issue The “Set limit of number of pages to preview” functionality is not working after configuring it on the Instance Settings level. Environment Liferay SaaS Resolution For SaaS customers, it is necessary to first...

Document's viewCount Not Updating when Viewing it in Documents and Media

legacy

Issue Liferay's default Document and Media portlet allows users to open files directly within the portlet. However, the view count for these documents isn't registered in the database unless the user downloads the...

Adaptive Media Warnings from AMRuntimeException and Errors from GhostscriptImpl in the Logs

legacy Troubleshooting

Issue There are warnings related to Adaptive Media and Errors related to Ghostscript in the logs when trying to configure ImageMagick and generating media previews. First warning: 2025-04-24 00:02:15.885 WARN...

External Document Management Tool Integration Fails When a Vocabulary is Required

legacy Troubleshooting

Issue I'm unable to create a new document in Google Drive or Office 365. After editing documents in Google Drive and navigating back to Liferay, the Liferay UI breaks. I currently have at least one Vocabulary...

Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"

legacy Troubleshooting

Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...

GraphQL multipart requests in DXP 7.4

legacy Troubleshooting

Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...

Why I can see a document if I don't have permission in a parent folder and permissions inheritance is enabled?

legacy

Issue In a portal with the structure Folder1 > Folder2 > Folder3 > Document and below permissions: Folder1: Subscribe, View, Access Folder2: No permissions Folder3: Subscribe, View, Access Document: View,...

Receiving NoSuchMethodError on DLAppService.AddFileEntry function

legacy Troubleshooting

Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry( String externalReferenceCode, long repositoryId, long folderId, String sourceFileName, String...

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