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Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to...

Blogs Aggregator widget error if Blog Entry comes from the Global site

legacy

Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from the Global site. Navigate to Global Site > Content & Data > Blogs Add a new Blog Entry (eg: Global) Go back to Liferay Site Go to...

Permissions set for the Wiki Node are not inherited by Wiki Pages

legacy Troubleshooting

Issue Enable the following property: permissions.propagation.enabled=true Open A Wiki Node, change and save its permissions Add a new Wiki Page under the Wiki Node Open the Wiki Page's permissions Actual result: The...

Thumbnails not generated for .tiff files

legacy Troubleshooting

Issue Files with extension .tiff do not have their preview image nor the thumbnails generated when being uploaded to Liferay DXP. Environment DXP 7.3.x DXP 7.4.x Resolution A hotfix can be requested with...

Defining file extensions for Document Library documents

legacy How To

Issue Is it possible to define what file extensions are allowed to upload into Document Library? Environment DXP 7.1+ Resolution This configuration is done through UI : Control Panel -> System Settings -> Documents...

Permissions required to upload documents and media in the form function

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Maximum number of attempts to create a unique file name

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Suggestion for troubleshooting/debugging document preview generation problems

legacy Troubleshooting

Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during...

Problem when using moin.ai Chat Provider

legacy Troubleshooting

Issue We receive an Error after inserting Moin.ai Javascript on a clean page. Environment Liferay DXP 7.4 Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and...

The video preview is not generated for large videos when FFmpeg is enabled

legacy Troubleshooting

Issue The preview of a large video is not generated even when the FFmpeg video and audio converters are enabled. Environment Liferay DXP 7.4 Resolution Normally enabling FFmpeg audio and video converters is...

Definition of the JournalArticle table

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Difference between "all" and "any" rules for asset publishers

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Why isn't the file extension included by default in the new document URLs?

legacy

Issue Liferay 7.4 has introduced a new way of having friendly urls for documents:...

What will generate previews for PDF files, if OpenOffice is enabled? PDFBox or OpenOffice?

legacy

Issue As the article at https://help.liferay.com/hc/en-us/articles/360029131731-Server-Administration-External-Services mentions PDFBox is included with Liferay DXP and generates automatic previews for certain file types...

Xuggler cannot generate thumbnail for videos with more than 2 audio channels

legacy Troubleshooting

Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported...

Documents and Media table view does not fit into the screen on mobile phone

legacy

Issue Table view is set up for Documents and Media widget If I view the page on mobile screen, the table does not fit There is a scrollbar to see all columns but it is small and difficult to use I am worried that...

Is it possible to disable Document Previews at the file extension level?

legacy

Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview...

Page canonical URLs of each existing language always point to the default language URL

legacy Troubleshooting

Issue We have detected that the page canonical URLs of each existing language always point to the default language URL. Our default language is English, and we have a page in two languages: English:...

How to show only certain file types to a group of users?

legacy How To

Issue I want to show only certain file types to some users. For example: they should see .doc and .pdf only but not .xls Is it possible to hide/show documents based on extensions? Environment Liferay DXP 7.4...

The image version has been changed, but the image remains the same

legacy Troubleshooting

Issue The image does not change, but only the versions do. Steps to reproduce: 1) Navigate to Content and Data > Documents and Media 2) Upload an image 3) Do check out and download it 4) Click three dots (Action...

How to modify existing Email template for announcements

legacy How To

Issue Is there any OOTB option to modify the announcements email template? Environment Liferay DXP 7.4 Resolution The template for the subject and body of announcement emails contained in the...

Configuration to disable download does not work for MHTML files

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We applied the settings indicated in the article Document...

Documents without guest permissions are downloadable

legacy

Issue The document is stored in the browser cache and can be downloaded again without the user being logged in Steps to reproduce: 1. Upload a text file document 2. Change permission, revoke guest view 3. Click on...

I want to restrict access to certain documents to a single user

legacy How To

Issue I am using Documents and Media to upload files. Some of the documents must be restricted for a single user. The user must access a list of documents that only he/she is able to see. Environment Liferay DXP 7.2+...

com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}

legacy Troubleshooting

Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100,...

Unable to manage Document and Media type DDL on a localized DDL Display

legacy Troubleshooting

Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails...

Upgrading from 6.2 to 7.3 changes the number of likes and dislikes

legacy Troubleshooting

Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the...

Collect Digital Signature button appears even when the Digital Signature feature is not enabled

legacy Troubleshooting

Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control...

ADA Accessibility: Drag and Drop functionality not accessible using keyboard, screen reader when creating new Document Types.

legacy Troubleshooting

Issue When creating a new Document Type, elements in the Builder fields section sidebar are accessible and operable only by Drag and drop motion using the mouse, presenting an accessibility issue for visually...

How to disable the portal default canonical url generation

legacy Troubleshooting

Issue Customer has a custom development to generate canonical urls and it clashes with portal default canonical url generation, so it has to be deactivated. Environment 7.4 Resolution To avoid the default behavior...

File upload to Documents and Media is slow or even fails

legacy Troubleshooting

Issue The upload process is so slow or even fails for uploading files with certain extensions. For example, an MP4 file is processed in 1 second, but an Excel file takes more than 100 seconds. Environment DXP...

Display order of category navigation and tag navigation

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Is there a character limit on file names for content uploaded to Documents and Media?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Maximum number of decimal places

legacy

Issue What is the Maximum number of decimal places? Environment Liferay DXP 7.4 Resolution Stores a decimal number value with a limit of 16 digits, whether before or after the decimal. For...

What character sets are available?

legacy

Issue What character sets are currently available? For customers with accented names (umlaut etc), we want to ensure both systems behave consistently. Environment Liferay DXP 7.4 Liferay DXP 7.3 ...

Optimize the permission inheritance in the Documents and Media portlet

legacy

Issue We would like to create a subfolder that Inherits the parent folder permission. Environment Liferay DXP 7.3 Resolution To configure Liferay that enables the permission inheritance between parent and...

The file input reset after changing the document type

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Document Type. 3. Create a folder in the Documents & Media portlet. 4. Open the created folder and choose a file to upload. 5. Change the document...

Cannot manage files uploaded to User Personal Folder (accessible from Web Content Upload field)

legacy How To

Issue Created a Web Content structure using the Upload field When a new Web Content Article is created, two upload tabs are available: User Personal Folder Documents and Media Where can we access and manage files...

How can I access to the stored metadata of "Documents and Media" documents?

legacy How To

Issue I am trying to develop a module that manages files and metadata in the Documents and Media Library but I am struggling to interact with the metadata from metadata sets. How can I access the stored metadata of...

Selecting a new repository hook

legacy Troubleshooting

Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore...

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