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Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord

Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field Environment 2024.Q1.1...

How to retrieve images associated with Asset Categories from custom code?

legacy Troubleshooting

Issue When editing a category, it is possible to set images. However, when trying to get those images from my custom code, I am unable to do that. There are no related methods in AssetCategory objects. Environment...

Uploading Files to Documents and Media with the Forms Feature

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Folder naming rules for Web content, documents and media

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

"NoSuchFileEntryException" error message appears

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Authority to view form entries

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Web content indexing coverage

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Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

After copying the data to the Message Board, the numbered list not continuing

legacy Troubleshooting

Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to...

Uploaded document's file extension not visible in the URL

legacy

Issue While uploading the documents in the 'Documents and Media' section the file extension is not showing in the URL. Example: In Liferay 7.4 update 24, uploaded the document in the 'Documents and Media' section,...

On authentication types to Azure Blob Storage

legacy

Issue We would like to use Azure Blob Storage for documents and media, as described at https://learn.liferay.com/web/guest/w/dxp/system-administration/file-storage/other-file-store-types/microsoft-azure-blob-storage...

Image preview not displaying for AVIF format

legacy Troubleshooting

Issue Images in AVIF format cannot be previewed in Documents and Media Steps to reproduce 1. Startup Liferay 2. Setup and enable ImageMagick (with HEIC support) 3. Navigate to System Settings > Adaptive Media >>...

Some documents are missing the Download permission after an upgrade

legacy Troubleshooting

Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...

Can we hide the External Video Shortcut option?

legacy How To

Issue We want to hide the above-mentioned option from the Documents and media because we don't want our users to be able to add videos, can we do it somehow? Environment Liferay DXP 7.4+ Resolution It is...

Image added via rich text editor on Wiki tool losing reference

legacy Troubleshooting

Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way...

Unable to upload blog images after upgrading to 2024.Q1.1

legacy How To

Issue After upgrading to 2024.Q1.1, I no longer have the option to upload blog images within a blog post. This was implemented due to a potential security vulnerability with actors being able to upload offensive or...

Checking for missing files in the Document Library as a result of File Store Migration

legacy Troubleshooting

Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified? Environment Liferay 7.4 Resolution The following Query may be able to check for what is...

Is it possible to open a PDF or another previewable file on a certain page from the Documents and Media widget?

legacy How To

Issue When a Documents and Media widget displays a previewable document like a PDF, it's possible to move around the different pages. Is it possible to have a URL that takes you directly to the preview on a...

Folder titles shown in capitals in "Table" view in Documents and Media

legacy Troubleshooting

Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name...

URL with '+' for document names with whitespace returning 404 error

legacy Troubleshooting

Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of...

Modify columns in board Documents and Media

legacy How To

Issue The user wants to modify the columns that appear in the documents and media table Environment DXP 7.4 Resolution There is a property that it was created to modify the columns that the user could see on...

Comments on Documents & Media taking a long time to be made

legacy Troubleshooting

Issue Sites with a very large number of pages and - consequently - a large volume of documents are taking a long time to confirm a comment in my Portal files Making a comment on my documents is taking a very long time...

How to change message sent by email when making a comment in Asset Publisher

legacy How To

Issue When making a comment on some Web Content present in an Asset Publisher, with the Enable Email Subscription setting enabled on its page, a commented notification is sent by email to users subscribed to that Asset...

Forms upload for guests are not working after changing the mail domain in Instance Settings

legacy Troubleshooting

Issue This article describes a known issue with guests uploads in Forms after changes to a Liferay DXP instance's mail domain. In this situation, you will see symptoms such as an error message in the UI indicating "An...

After configuring a CDN, Liferay does not load images and throws error in browser console

legacy Troubleshooting

Issue We have configured a CDN with our Liferay environment. The portal is unable to load Liferay JS/CSS and images and we see errors in the browser console: Access to XMLHttpRequest at 'https...(CDN)' from origin...

How to add the consent panel to pages?

legacy How To

Issue I would like to know how can I add the consent panel to pages to comply with the directives mentioned below: "To comply with the regulations governing cookies under the GDPR and the ePrivacy Directive, you must:...

Folders within Documents & Media are unresponsive

legacy Troubleshooting

Issue When using Asset Publisher Template on a Widget Page, the folders within Documents and Media are unresponsive. Navigating and clicking on folders should normally show the contents of the folders (images, files,...

Liferay Achieve (LAR) file size limit

legacy

Issue Is there a limit in the size of a LAR file? Environment Liferay Portal Liferay DXP Resolution Export: There is no real limit, how large a LAR file can be during exporting Import: The file size limit is...

Migrate Documents and Media Library from NFS Share to DBstore

legacy Troubleshooting

Issue Followed the steps mentioned in the article: https://help.liferay.com/hc/en-us/articles/360029115352-How-to-migrate-to-DBStore After initiating the process, receiving the following logs: Caused by:...

Enable TLS 1.2 with Java 7 for Apache Tomcat

legacy Troubleshooting

Issue AWS is going to update TLS version as 1.2 as default for all S3 calls Environment Liferay Portal 6.2 and prior Java 7 Resolution Solution 1: Upgrade, JDK 7u131 or later on your Java environment, where...

Upload same document in multiple languages

legacy

Issue Can the same document be uploaded in multiple languages? Environment DXP 7.3 Resolution Liferay DXP does not currently support this function, but there is currently a feature request for it to be added...

Configuring Message Board Notifications for Users

legacy How To

Issue Users receive Message Board notifications for all new replies within a category that they are subscribed to. Is it possible to notify users only when there are new threads within the category that they are...

What does the TempFileEntriesMessageListener actually do?

legacy

Issue In our logs we see some errors apparently related to an hourly job, TempFileEntriesMessageListener the triggering interval of this job seems to be set in System Settings/ Documents and Media/Service/Temporary File...

Wrong guest view permission assigned to images inserted into message boards threads (not following the thread's guest view permission)

legacy

Issue if there is no private page on a site, and we create a message boards thread with "Viewable By"="Site Members", and you insert an image in the message (with the editor's image icon), that image will in the Documents...

Documents Modified date changes if documents are moved between folders

legacy

Issue If we move documents between folders their Modification date is updated even if the document itself has not been modified. Environment Liferay 7.3+ Resolution The actual behavior is expected and a...

Why after upgrading to Quarterly Release images show extra information?

legacy Troubleshooting

Issue After upgrading to Quarterly Release images show extra information like version, timestamp and so on. Environment DXP 7.4 Resolution Please consider requesting LPD-19203 on a Support ticket. Another...

Document Search takes too long to return results

legacy Troubleshooting

Issue I have a page for displaying document search results, and it takes too long to load (several seconds). My site has hundreds of content pages, each containing dozens of widgets (including those from the master...

WebDAV authentication with username and password has not been working since 2023.q4

legacy How To

Issue Until version 2023.q4 (excluding), the standard authentication (using username and password) to connect to WebDAV worked correctly. Since this version, such authentication has been disabled. Environment 2023.Q4...

What Does The Dash Symbol '-' Mean In The Help Center Module Version Changes Section?

legacy

Issue We are reviewing module changes on help center and in the last column which shows the version destination there is a dash symbol '-'. Does this indicate deprecation? Environment DXP 7.4 Resolution The dash...

Possibility to change Friendly URL automatically generated in Objects

legacy

Issue The official Liferay documentation comments that when creating an object, displayed through a Display Page Template, an automatic URL is generated with the following syntax: "{domain}/l/objectEntryId" I would...

Access to Display Page Template via webdav

legacy

Issue The Display Pages templates aren't accesibles via webdav. Environment Liferay DXP 7.4 Resolution It is not possible to access via webdav to Display Page Template. There is a solution to access it via Headless API...

Old images' thumbnails are not displayed in Google Chrome

legacy Troubleshooting

Issue Some thumbnails related to images created a long time ago are not displayed in Chrome, but they can be displayed in Firefox. When inspecting the request through the Developer Tools, there is one of following...

Users without permission can see title of other dynamic data lists

legacy

Issue Consider the use case below. Log in as admin and create a regular role role1 and add to it the DDL permissions visible in the attached screenshot Dynamic-Data-Lists-01.png. Create a user A. Create a user group UG1...

DocuSign is not working for Production environment

legacy Troubleshooting

Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...

DocuSign API rules and limit

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Issue APIs are failing, hence Liferay has to provide a feature to restrict the API limit. Environment Liferay DXP 7.4 DocuSign Resolution With the current DocuSign integration feature provided by Liferay, the...

Multiple UI errors while uploading duplicate images

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Issue Users can see multiple UI errors while uploading duplicate images via document and media Steps to reproduce: Navigate to 'Content and Data'> 'Document and Media'> Upload a document with a similar name or...

Error when adding files to Documents and Media through an Asset Publisher on a Widget Page

legacy Troubleshooting

Issue When adding a file to Documents and Media on my Portal, through an Asset Publisher located on a Widget Page, there is no notification from the Portal signaling that the file has been added and the Portal remains...

Data migration of documents to S3 fails with NoSuchFileVersionException

legacy Troubleshooting

Issue We use the Data Migration tool to migrate our document library from FileSystemStore to S3 (although the issue might be relevant for other migrations too) While it runs, it fails with NoSuchFileVersionException (see...

How to set up OpenOffice/LibreOffice integration in a Docker environment

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am running Liferay through Docker and I would like to enable the...

Different behavior if you call a non-existing jpg or a gif

legacy How To

Issue A user tries to open a non-existing file with the documents path For example: localhost:8080/documents/abc.jpg or localhost:8080/documents/abc.gif The user will get a "Not Found" Page but it is not the same for...

DocuSign Error: The access token provided is expired

legacy Troubleshooting

Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...

Unable to play .wav audio files

legacy Troubleshooting

Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...

Categories are not working properly in cluster enviornment

legacy Troubleshooting

Issue Categories are sometimes available while editing a document, yet usages show 0 in the categories section. There is no specific pattern, however, categories do not function as expected when working in a...

Asset Publisher does not update existing Web Content that has been edited and scheduled for future publication

legacy Troubleshooting

Issue When using an Asset Publisher on my Portal, if I make any changes to a existing Web Content and schedule it to be published at some point in the future, my Web Content disappears from my Asset Publisher and only...

Form on a display page template does not display 'Success Page' after submitting data

legacy Troubleshooting

Issue My form is not displaying the 'Success Page' after data submission Environment Liferay DXP 7.3 Resolution This type of behavior is usually related to page caching. To make sure that the form will display the...

Unable to Upload file into the Document & Media when size is more then 10 mb

legacy Troubleshooting

Issue When a user is trying to upload the file into the document and media, it does not upload when the size is more than 10 MB. Environment Liferay DXP 7.1 Liferay DXP 7.2 JBoss Resolution...

Implementing an Item Selector

legacy Troubleshooting

Issue I am trying to create an Item Selector using the article Implementing an Item Selector On step 5, Portlet shows but clicking on the "Select button" gives error message in console and nothing else happens...

ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Report app

legacy Troubleshooting

Issue ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Reports app. For example: Environment Liferay DXP 7.4 + Liferay Reports App Resolution This is defined in the Jasper report definition...

PDF previews in the Item Selector

legacy

Issue The Item Selector Preview window currently only shows previews for videos and images. Instead of the empty image icon, it would be great to see previews for PDF files. Environment Liferay DXP [all versions]...

Uploaded images are not visible to Guest users

legacy Troubleshooting

Issue Guest (Unauthenticated ) users are unable to see the images when uploaded in a folder via the portlet "Document and Media" even though "View" permission is enabled. Steps to reproduce: Navigate to...

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