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When you upload an .svg image file to Documents & Media, you will not be able to add it into a Web Content while writing or editing a web content. However, you will be able to successfully upload an .svg at the...

Configuring Log4j Logging for the Audit Portlet in Liferay Portal EE

legacy How To

This article demonstrates how to create a separate audit.YYYY-MM-DD.log file within ${liferay.home}/logfor audit INFO messages. It should roll over every day with this configuration. Environment Liferay Portal EE...

Documents and Media Library Capacity

legacy How To

As many customers use the Liferay Document Library to store the bulk of their documents, a natural question arises pertaining to the data; namely, how much is too much? While this...

Guide for Document and Media Library in Liferay Portal 6.1 and 6.2

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Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

Guide for Document Library 5.2 and 6.0

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Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

Utilizing Jasper Reports Plugin in Liferay

legacy How To

The Jasper Reports Plugin is designed to work with the Reports Portlet in order to enhance the report capabilities of reporting programs such as iReport. This article will demonstrate...

Splitting Blog Information Into Different Pages

legacy How To

Through the Blog Portlet, there is a unique functionality where Blog information can be split into different pages. Resolution To achieve this functionality, start by going to the...

Configuring the automatic email notification URLs to display the correct port number

legacy Troubleshooting

When an email notification is sent out, the template for the message may not be referencing the correct port within the URL. For example, the email may show the URL as...

Message Boards Issue When Configuring With HTML and Creating Hyperlinks With the 'Other' Designation

legacy

This article documents a known behavior where Message Boards' CKEditor—when configured to HTML—will have text stripped from hyperlinks after a post. This is usually observed after setting the protocol to Other. Resolution...

Changes in Wiki Syntax Parsing from 6.0 EE SP1 to 6.0 EE SP2

legacy How To

In Liferay Portal 6.0 EE SP2, a new Creole parser for the Wiki portlet has been implemented and changed how links are parsed. For example, previously in 6.0 EE SP1, links using single...

Configuring Log4j Logging for the Audit Portlet in DXP 7.0

legacy How To

This article demonstrates how to create a separate audit.YYYY-MM-DD.log file within ${liferay.home}/log for audit INFO messages. It should roll over every day with this configuration. Resolution Once the DXP 7.0...

Customizing the Announcements Portlet in DXP 7.1

legacy How To

This article details how to optimize the Announcement portlet using the Customize Announcement Displayed feature in Liferay Digital Experience Platform (DXP) 7.1. The Announcements app allows users to broadcast...

Creating Custom Validation Scripts on Web Form Portlet With DXP 7.0

legacy How To

This article documents how to use the custom validation script feature in the Web Form Portlet on Liferay DXP 7.0. Users might have used the same feature on Liferay Portal 6.2 and wonder which features are the same and...

Disabling Email Notifications With the Blogs Portlet

legacy How To

There may be instances in which an administrator would like to disable the ability for the creator of blog entries to receive email notifications when an entry is added or updated, or...

Customizing Announcements Displays in the Announcement Portlet

legacy How To

This article details how to optimize the Announcement portlet using the "Customize Announcement Displayed" feature in Liferay Digital Experience Platform (DXP) 7.0. The Announcements app let people broadcast important...

ドキュメントとメディアでテキストファイルのプレビューが文字化けします。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ドキュメントとメディアでテキストファイルのプレビューが文字化けします。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 96435, title: ドキュメントとメディアでテキストファイルのプレビューが文字化けします。

Webコンテンツの添付ファイルは検索対象となりますか

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, knowledgeArticleType: reference, legacy: true, name: Webコンテンツの添付ファイルは検索対象となりますか, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 67086, title: Webコンテンツの添付ファイルは検索対象となりますか

「ドキュメントとメディア」のファイル名やタイトル名で使用できない文字列

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, knowledgeArticleType: reference, legacy: true, name: 「ドキュメントとメディア」のファイル名やタイトル名で使用できない文字列, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 62979, title: 「ドキュメントとメディア」のファイル名やタイトル名で使用できない文字列

非公開ページ上のドキュメントとメディアから、権限設定でゲスト閲覧可能にした場合の動作

legacy

, knowledgeArticleType: reference, legacy: true, name: 非公開ページ上のドキュメントとメディアから、権限設定でゲスト閲覧可能にした場合の動作, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 50884, title: 非公開ページ上のドキュメントとメディアから、権限設定でゲスト閲覧可能にした場合の動作

Adaptive Media Processing of GIFs Leads to High Disk Usage in Temp Folder

legacy Troubleshooting

Issue When using Adaptive Media, the tomcat/temp directory grows significantly, consuming a large amount of disk space. The following error can be seen repeatedly in the logs: Unable to scale file...

In the Documents and Media portlet, the search is not performed on the selected folder in its configuration

legacy Troubleshooting

Issue I have an issue with the documents and media portlet document search. I have two document folders and two document and media portlets on a page. One folder is set at a document folder, the other is set at another...

Sharepoint configuration

legacy Troubleshooting

Issue While configuring Sharepoint integration following this documentation, we are facing the following HTTP 500 internal server error, and found that we have multiple versions of the connector installed....

Users with permissions to create Collections are unable to select global Document Types

legacy Troubleshooting

Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype. Environment Quarterly Release Resolution Please...

Office 365 error “SyntaxError: Unexpected token '<', ..."

legacy Troubleshooting

Issue Sometimes editing a document if Office 365 fails with the error SyntaxError: Unexpected token '<', ... When that happens, the following errors are thrown in the logs ERROR...

How can I change View permissions for all the contents of a Document Library folder?

legacy

Issue When I change the View permissions for a folder, the new permissions aren't reflected in the permissions window of any child folders or files within the parent folder. How can I change View permissions for...

Document Checkin and Cancel Checkout fails when using Office 365

legacy Troubleshooting

Issue When I try to check a document in or cancel checkout, it always fails on the first attempt. I see these errors in the logs com.liferay.portal.kernel.log.LogSanitizerException:...

Users are redirected to the Document Library home folder after interacting with a document

legacy Troubleshooting

Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...

Form Rules Only Apply on Preview

legacy Troubleshooting

Issue Form rules don't work when the form is placed on a page, but they do work correctly when previewing the form. Environment DXP 2024.Q4, 2025.Q1 Resolution This issue can happen when publishing a form without...

Can't to edit files in Google Drive or Office 365 in non-production publications

legacy Troubleshooting

Issue When I try to edit a document through Google Drive or Office 365 in a non-production publication, I see a notification in the UI that says "Error: This action can only be performed in production mode."...

How to Connect Documents and Media to a Local File System Using a WebDAV URL

legacy How To

Issue Steps to connect the WebDAV URL with your local machine's file system. Environment DXP 7.4 and above DXP 2023.Q4.0 and above Resolution For Fedora and Linux Machines (Before 2023.Q4.0): Navigate to Documents...

Erratic behavior when using pagination in Documents and Media

legacy Troubleshooting

Issue When listing documents in Documents and Media section, some files are missing or duplicated when using pagination. The same can happen in other sections as well, such as Web Content. Environment DXP 7.3 DXP 7.4...

Documents and Media files are not loading after setting up a 2nd cluster node

legacy Troubleshooting

Issue Documents and Media files are not loading after setting up a 2nd cluster node. This does not affect the 1st node, and only occurs on node 2. Environment Quarterly Release DXP 7.4 DXP 7.3 Resolution Since the...

How to Set the Limit of Pages to Preview Documents in SaaS enviroments

legacy Troubleshooting

Issue The “Set limit of number of pages to preview” functionality is not working after configuring it on the Instance Settings level. Environment Liferay SaaS Resolution For SaaS customers, it is necessary to first...

Document's viewCount Not Updating when Viewing it in Documents and Media

legacy

Issue Liferay's default Document and Media portlet allows users to open files directly within the portlet. However, the view count for these documents isn't registered in the database unless the user downloads the...

Adaptive Media Warnings from AMRuntimeException and Errors from GhostscriptImpl in the Logs

legacy Troubleshooting

Issue There are warnings related to Adaptive Media and Errors related to Ghostscript in the logs when trying to configure ImageMagick and generating media previews. First warning: 2025-04-24 00:02:15.885 WARN...

External Document Management Tool Integration Fails When a Vocabulary is Required

legacy Troubleshooting

Issue I'm unable to create a new document in Google Drive or Office 365. After editing documents in Google Drive and navigating back to Liferay, the Liferay UI breaks. I currently have at least one Vocabulary...

Upgrading Liferay fails with "Data too long for column 'smallAttributeValue'"

legacy Troubleshooting

Issue I am trying to upgrade Liferay to 2024.Q3 or 2024.Q4 The upgrade fails with the following error: 2024-12-17 14:45:21.409 ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...

GraphQL multipart requests in DXP 7.4

legacy Troubleshooting

Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...

Why I can see a document if I don't have permission in a parent folder and permissions inheritance is enabled?

legacy

Issue In a portal with the structure Folder1 > Folder2 > Folder3 > Document and below permissions: Folder1: Subscribe, View, Access Folder2: No permissions Folder3: Subscribe, View, Access Document: View,...

Receiving NoSuchMethodError on DLAppService.AddFileEntry function

legacy Troubleshooting

Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry( String externalReferenceCode, long repositoryId, long folderId, String sourceFileName, String...

How can I manually force the generation of document thumbnails?

legacy How To

Issue It is necessary to regenerate all thumbnails of the documents in documents and media. After executing "Reset preview and thumbnail file for Documents and Media" in the server administration section, the thumbnails...

Are directories "document_preview" and "document_thumbnail" strictly necessary to upgrade to DXP?

legacy Troubleshooting

Issue During the upgrade, there are usually many thumbnails and previews, which could significantly increase the duration of the upgrade. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution It's not necessary to...

How to fix "Store is not available" exception when using Amazon S3 for Liferay DXP 7.2 Fix Pack 13?

legacy Troubleshooting

Issue When setting up or upgrading to Liferay DXP 7.2 Fix Pack 13, files in Documents and Media are not available and/or new files cannot be added and the below error occurs in the log: WARN...

Response Status Code Inconsistency for Deactivated Site

legacy

Issue My site is deactivated. Different status code responses are returned within the site when accessing: 1.) Pages (404) 2.) Documents (302) http responses are inconsistent for a deactivated site. Environment DXP...

Documents and Media: Disable permission for users to add new folder

legacy How To

Issue A user assigned a 'Site Role' is able to create a new folder in Documents and Media How can I prevent a user creating new folders? Environment DXP 7.1 DXP 7.2 DXP 7.3 Resolution By default, Site...

How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?

legacy How To

Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...

Unable to manage Document and Media type DDL on a localized DDL Display

legacy Troubleshooting

Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails...

Upgrading from 6.2 to 7.3 changes the number of likes and dislikes

legacy Troubleshooting

Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the...

Collect Digital Signature button appears even when the Digital Signature feature is not enabled

legacy Troubleshooting

Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control...

ADA Accessibility: Drag and Drop functionality not accessible using keyboard, screen reader when creating new Document Types.

legacy Troubleshooting

Issue When creating a new Document Type, elements in the Builder fields section sidebar are accessible and operable only by Drag and drop motion using the mouse, presenting an accessibility issue for visually...

How to disable the portal default canonical url generation

legacy Troubleshooting

Issue Customer has a custom development to generate canonical urls and it clashes with portal default canonical url generation, so it has to be deactivated. Environment 7.4 Resolution To avoid the default behavior...

File upload to Documents and Media is slow or even fails

legacy Troubleshooting

Issue The upload process is so slow or even fails for uploading files with certain extensions. For example, an MP4 file is processed in 1 second, but an Excel file takes more than 100 seconds. Environment DXP...

Display order of category navigation and tag navigation

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Is there a character limit on file names for content uploaded to Documents and Media?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Maximum number of decimal places

legacy

Issue What is the Maximum number of decimal places? Environment Liferay DXP 7.4 Resolution Stores a decimal number value with a limit of 16 digits, whether before or after the decimal. For...

What character sets are available?

legacy

Issue What character sets are currently available? For customers with accented names (umlaut etc), we want to ensure both systems behave consistently. Environment Liferay DXP 7.4 Liferay DXP 7.3 ...

Optimize the permission inheritance in the Documents and Media portlet

legacy

Issue We would like to create a subfolder that Inherits the parent folder permission. Environment Liferay DXP 7.3 Resolution To configure Liferay that enables the permission inheritance between parent and...

The file input reset after changing the document type

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Document Type. 3. Create a folder in the Documents & Media portlet. 4. Open the created folder and choose a file to upload. 5. Change the document...

Cannot manage files uploaded to User Personal Folder (accessible from Web Content Upload field)

legacy How To

Issue Created a Web Content structure using the Upload field When a new Web Content Article is created, two upload tabs are available: User Personal Folder Documents and Media Where can we access and manage files...

How can I access to the stored metadata of "Documents and Media" documents?

legacy How To

Issue I am trying to develop a module that manages files and metadata in the Documents and Media Library but I am struggling to interact with the metadata from metadata sets. How can I access the stored metadata of...

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