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Issue Video previews are not being generated in the environment. There are not error related in the logs (memory, space, etc) when a mp4 video is uploaded, for example, but the preview is never created....

Implementing an Item Selector

legacy Troubleshooting

Issue I am trying to create an Item Selector using the article Implementing an Item Selector On step 5, Portlet shows but clicking on the "Select button" gives error message in console and nothing else happens...

Documents and Media portlet

legacy

Issue When we select multiple files using Liferay DMS to upload. Does it upload any info related to the file to the server when it is selected? When we select and publish multiple documents does it process...

After upgrading from DXP 7.0 to DXP 7.4 the document friendly URLs are missing

How To

Issue I have upgraded from DXP 7.0 to DXP 7.4. After the successful upgrade, we noticed that the document-friendly URLs are missing on DXP 7.4 Reproduction Steps: 1. Set up DXP 7.0 with fp de-102 2. Go to Control Panel...

Edit image from document & media accepting all file extentions regardless of configuration

legacy Troubleshooting

Issue The invalid extension document is uploaded with the valid extension name. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Documents and Media > Service. 3....

Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4

legacy Troubleshooting

Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the...

Unescaped characters in the title of Documents when viewing in card view

legacy Troubleshooting

Issue Titles of documents in the Documents and Media portlet that contain an apostrophe or other similar punctuation appear with their unescaped characters when viewed in Card View The titles appear correctly when...

Modify columns in board Documents and Media

legacy How To

Issue The user wants to modify the columns that appear in the documents and media table Environment DXP 7.4 Resolution There is a property that it was created to modify the columns that the user could see on...

Forms upload for guests are not working after changing the mail domain in Instance Settings

legacy Troubleshooting

Issue This article describes a known issue with guests uploads in Forms after changes to a Liferay DXP instance's mail domain. In this situation, you will see symptoms such as an error message in the UI indicating "An...

Liferay Achieve (LAR) file size limit

legacy

Issue Is there a limit in the size of a LAR file? Environment Liferay Portal Liferay DXP Resolution Export: There is no real limit, how large a LAR file can be during exporting Import: The file size limit is...

Enable TLS 1.2 with Java 7 for Apache Tomcat

legacy Troubleshooting

Issue AWS is going to update TLS version as 1.2 as default for all S3 calls Environment Liferay Portal 6.2 and prior Java 7 Resolution Solution 1: Upgrade, JDK 7u131 or later on your Java environment, where...

Upload same document in multiple languages

legacy

Issue Can the same document be uploaded in multiple languages? Environment DXP 7.3 Resolution Liferay DXP does not currently support this function, but there is currently a feature request for it to be added...

Bookmarks Widget Unavailable

legacy How To

Issue The Bookmarks Widget is unavailable in DXP 7.4. Environment DXP 7.4 Resolution There is a workaround that can be implemented to get the Bookmarks Widget up and working again. Here are the steps to implement...

Limiting number of file versions in Documents and Media does not work

legacy Troubleshooting

Issue Setting the limit of file versions to file following the article, however there are still more than 5 versions are available in Documents and Media :...

What statistics are available for Message Boards are available in Analytics Cloud?

legacy

Issue We are about to launch an online community on our Liferay portal. How far do Liferay Analytics go supporting community reports and analytics? Environment DXP 7.0+ Analytics Cloud Resolution Currently, metrics for...

Web Content still being accessed from an unconfigured Friendly URL

legacy Troubleshooting

Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page...

The document cannot be accessed if the title contains special characters

legacy Troubleshooting

Issue The user wants to access the document using a URL (with special characters) without uuid and timestamp An error occurs when accessing a file using a URL without a UUID if the file name contains a + or a %...

Ability to add an image from URL as a Blog Cover Image

legacy Troubleshooting

Issue Can an image from a URL be used as a Blog Cover Image? Steps to reproduce: 1. Navigate to content > blog 2. Add a new entry 3. Add an image to the content. 4. Observe the tab 'URL', the user can click on it...

Editing or adding a document through D&M widget will redirect to DLAdminPortlet

legacy

Issue Add Documents and Media widget on a page Open the widget's configuration and activate "Show Actions" Click on "+" and upload a file (alternatively, edit a file) Result: The view will not open within the...

What does "archived" user notification mean?

legacy

Issue At System Settings/User Notifications there are some settings related to user notifications, more precisely to so-called "archived" user notification events (see attached screenshot) But it is not clear what this...

Custom panel app and portlet is not shown for non omniadmin users

legacy Troubleshooting

Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in...

Problem when using moin.ai Chat Provider

legacy Troubleshooting

Issue We receive an Error after inserting Moin.ai Javascript on a clean page. Environment Liferay DXP 7.4 Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and...

The video preview is not generated for large videos when FFmpeg is enabled

legacy Troubleshooting

Issue The preview of a large video is not generated even when the FFmpeg video and audio converters are enabled. Environment Liferay DXP 7.4 Resolution Normally enabling FFmpeg audio and video converters is...

Definition of the JournalArticle table

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

What will generate previews for PDF files, if OpenOffice is enabled? PDFBox or OpenOffice?

legacy

Issue As the article at https://help.liferay.com/hc/en-us/articles/360029131731-Server-Administration-External-Services mentions PDFBox is included with Liferay DXP and generates automatic previews for certain file types...

Xuggler cannot generate thumbnail for videos with more than 2 audio channels

legacy Troubleshooting

Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported...

Is it possible to disable Document Previews at the file extension level?

legacy

Issue When generating document previews for PDF files using default portal.properties configurations, the total disk space being used can far exceed the size of the original PDF file. Is it possible to skip preview...

Liferay DXP and S3 security

legacy

Issue Does Liferay support server-side encryption on Amazon S3? Is Liferay calling S3 over HTTPS only? Will Liferay work on a restricted S3 bucket without public access? Environment Liferay 7.0 DXP Liferay 7.1...

DocumentException: Premature end of file

legacy Troubleshooting

Issue When deploying Spring MVC custom portlet, an exception is thrown "DocumentException: Error on line -1 of document: Premature end of the file. " Issue reproduced With 7.1 GA1 release as below when deployed the...

Metadata for Journal Articles Not Indexing Appropriately during Upgrade Process

legacy Troubleshooting

Issue During the upgrade process, UpgradeImageTypeContent#copyJournalArticleImagesToJournalRepository copies all journal article images into the Document Library repository. In order to achieve...

Disabling Calendar Email Notifications in DXP

legacy How To

Issue In Liferay Portal 6.1, calendar notifications could be disabled using portal-ext.properties In Liferay DXP 7.0+, these properties no longer exist Environment Liferay DXP 7.0+ Resolution NOTE:...

Declining One Event of a Repeating Event Declines Every Repeating Event

legacy Troubleshooting

This article documents how declining one event of a Repeating Event declines every repeating event. For example, if there is a weekly repeating event and a user declines that event in...

変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131391, title:...

フォームからアップロードしたコンテンツの保存先

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: フォームからアップロードしたコンテンツの保存先, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131903, title: フォームからアップロードしたコンテンツの保存先

How to remove files from the Document Library that are not in DLFileEntry table?

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to remove files from the Document Library that are not in DLFileEntry table?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 94144,...

Wiki tree menu widget problem

legacy

, knowledgeArticleType: reference, legacy: true, name: Wiki tree menu widget problem, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 76464, title: Wiki ツリーメニューウィジェットの問題

ImageMagick installation on Linux (Ubuntu)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ImageMagick installation on Linux (Ubuntu), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title:...

An unexpected error occurred while saving your document when adding document(s) to Documents and Media

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: An unexpected error occurred while saving your document when adding document(s) to Documents and Media, showDisclaimerMessage: true, sourceTeam: Support,...

How to setup S3 Store from Liferay 7.2 dxp-13

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to setup S3 Store from Liferay 7.2 dxp-13, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 48440, title: Liferay 7.2 dxp-13 から S3...

Regarding the dl.file.entry.thumbnail.custom* properties

legacy

, knowledgeArticleType: reference, legacy: true, name: Regarding the dl.file.entry.thumbnail.custom* properties, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 58318, title:...

How to setup sax parser in 7.2?

legacy

, knowledgeArticleType: troubleshooting, legacy: true, name: How to setup sax parser in 7.2?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 45932, title: 7.2 で sax パーサーをセットアップするには?

How to decouple User and Email notifications?

legacy

Issue The user wishes to decouple User and Email notifications. Environment Liferay Quarterly Release Resolution The email and user notifications are tied together in the system. There is no option to...

Documents and Media images Not Visible to Guest Users

legacy Troubleshooting

Issue Images and files uploaded to Documents and Media are not visible to guest users, even with "View" permission granted to the Guest role. Environment Liferay DXP 7.4 [and above versions] Resolution Guest...

Documents and Media widget displays "Copy to" action for Guest users

legacy Troubleshooting

Issue The "Copy to" option is displayed in the Documents and Media widget for Guest users, even though they lack the necessary permissions to perform this action. This can lead to a poor user...

Is it feasible to hide fields in the upload Section of Document and Media?

legacy How To

Issue Is there an OOTB feature to hide the following fields in the Document and Media Upload section? Document Type Display Page Categorization Expiration Date Friendly URL Related Assets Permissions Environment...

Web Content "Modified by" User Appears to be Incorrect After Translation

legacy Troubleshooting

Issue After translating existing web content, the last modified user displayed is the original author, not the translator. Environment Liferay DXP 7.4+ Resolution The "Modified by" user and timestamp for web content...

Google Drive authentication randomly fails in a multi-node cloud environment

legacy Troubleshooting

Issue Google Drive authentication usually works correctly, but sometimes it randomly fails with java.lang.IllegalStateException: Authorization oAuth2State not initialized errors in the logs. Google Drive was...

Empty search lists all the message board threads

legacy

Issue We created a few message board threads in the portlet and if we run an empty string search, all threads are displayed in the search result. Environment Liferay DXP 7.0+ Resolution This is the...

Author information that is displayed in the forum posts

legacy How To

Issue When users send messages or create threads in the discussion forum, certain information about them (name + surname) is displayed. This article covers the need to change this behavior through a customization and...

Understanding the 'Viewable by' dropdown and Download permission for file uploads in DL

legacy

Issue How do the 'Viewable by' dropdown and Download permission work when uploading files to the Document Library? Environment 7.4 U76 - 2024.Q4 Resolution 'View' permission → 'View' and 'Download' permissions The...

How do you stop Liferay from saving files to tomcat/temp/?

legacy

Issue How do I prevent Liferay from saving files in the tomcat/temp/ directory? Environment Liferay DXP Quarterly Release Resolution There is no OOTB way to stop files from saving in the tomcat/temp/...

Error 404 when trying to access Web Content & Document Media using a domain name

legacy Troubleshooting

Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay...

Unable to Access Liferay Javadocs from docs.liferay.com

legacy How To

Issue I'm trying to access Javadocs such as https://docs.liferay.com/portal/7.4-ga1/javadocs/portal-kernel/. However I'm getting redirected to https://learn.liferay.com/w/reference/index. Environment All versions...

Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable

legacy Troubleshooting

Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by...

No Documents are returned when using a Filter through Headless API

legacy Troubleshooting

Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like...

Image added via rich text editor on Wiki tool losing reference

legacy Troubleshooting

Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is...

Unable to upload blog images after upgrading to 2024.Q1.1

legacy How To

Issue After upgrading to 2024.Q1.1, I no longer have the option to upload blog images within a blog post. This was implemented due to a potential security vulnerability with actors being able to upload offensive or...

Checking for missing files in the Document Library as a result of File Store Migration

legacy Troubleshooting

Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified? Environment Liferay 7.4 Resolution The following Query may be able to check for what is...

Can we hide the External Video Shortcut option?

legacy How To

Issue We want to hide the above-mentioned option from the Documents and media because we don't want our users to be able to add videos, can we do it somehow? Environment Liferay DXP 7.4+ Resolution It is...

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