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A/B testing - How are unique sessions interpreted?

Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this situation, any event that is sent, after 30 minutes from the first event, will...

A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?

legacy

Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new private/incognito window on a browser, is it always a new session?...

How long does it take for the custom domain to be working in Liferay PaaS?

legacy

Issue After adding custom domains to the Liferay cloud service, how long does it take to reflect the changes? Environment Liferay DXP 7.4 Resolution For the custom domain to work as expected (redirecting users to Liferay), the custom domain must have a type A record with the...

Error 404 when trying to access Web Content & Document Media using a domain name

legacy Troubleshooting

Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay 2024.Q1.8 Azure Storage for DLFileEntry Storage Resolution Enabling IIS Web Server double...

Asset Publisher's filter to structures doesn't work

legacy Troubleshooting

Issue When we try to filter to certain structures of web contents in the Asset Publisher's Source - Asset type configuration, we get the wrong web contents listed We expect the structures displayed in the Available column to be shown Environment Liferay DXP 7.0+ Resolution You need to...

Public access of database

legacy

Issue How users can enable public access to the database of their PaaS environment Environment Liferay self-managed (LXC-SM) Resolution Enabling even read permissions to the database is a huge security risk. However, if the goal is to monitor the queries for possible performance issues,...

Dynamic Data List Template

legacy Troubleshooting

Issue Users are unable to edit the Dynamic Data List Template in DXP 7.4 since the dynamic data List template editor is not visible Environment Liferay DXP 7.4 [all versions] Quarterly Release Resolution Users need to enable the deprecation feature flag for the dynamic data list under...

Password for LDAP and Liferay users should not expire

legacy Troubleshooting

Issue After integrating Liferay with the LDAP server for users, the passwords for the users are expiring after some time and are required to be reset again. Is there any way for the passwords to never expire? Environment Liferay DXP 7.4 Resolution While configuring Liferay with LDAP, the...

Users are not able to see the tasks under the 'My Workflow Tasks' menu

legacy Troubleshooting

Issue Users are unable to see the tasks under the 'My Workflow Tasks' menu after a workflow has been assigned to them for approval and the following errors related to elastic search and Kaleo instance token are observed in the logs: java.lang.RuntimeException:...

Deployment dependencies that require internet connectivity (On-premise)

legacy

Issue What are the necessary dependencies that require internet connectivity during the build and runtime of a project? Environment Liferay DXP 7.4 Resolution Technically, all dependencies are downloaded over the internet, besides the local inter-project dependencies. As a result, there...

Add Bulk products to the Cart

legacy How To

Issue Is there a way to add Bulk products to the cart using the Liferay API? Environment Liferay DXP 7.4 [all versions] Quarterly Release Commerce 4.0 Resolution Liferay provides an API, from which it will help to add bulk products to the cart. Liferay API:...

Issue while adding, publishing and deleting the objects

legacy Troubleshooting

Issue Unable to add, publish, and delete the objects in Liferay. Below are the observed errors: 1. Uncaught (in promise) SyntaxError: Unexpected token '<', "<HTML><HEA"... is not valid JSON. 2. Failed to load resource: the server responded with a status of 501 () 3. Unsupported Request...

Infinite redirects when a user logs in for the first time in a site with a custom theme

legacy Troubleshooting

Issue When a user logs in for the first time in a site with a custom theme applied, an infinite set of redirections happens and the following warning message appears in logs: [code_jsp:161] {code="500", msg="", uri=/c} javax.servlet.ServletException: java.lang.NullPointerException at...

Multi-Factor Authentication via SMS

legacy

Issue We want to set up MFA via SMS without using any external Apps. Is this possible with Liferay out-of-the-box? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution MFA by SMS is not available out-of-the-box in Liferay; it is only a viable option if the user has a...

Export Analytics DXP Entities is missing and is replaced by export-analytics-dxp-entities

legacy Troubleshooting

Issue We've observed that when accessing the Job Scheduler, the property 'Export Analytics DXP Entities', is missing. We see that 'export-analytics-dxp-entities' is available. Is 'export-analytics-dxp-entities' interchangeable with 'Export Analytics DXP Entities'? Environment Quarterly...

Is it possible to implement branching paths using Liferay Forms where one path does not require form submission?

legacy How To

Issue In some use cases, it may be desired for a form to branch into a path that does not require a form submission, based on the user's selection For example: If a user has submitted form in the past, they may not need to resubmit again Is this behavior possible through out-of-the-box...

[T003] Open redirect in /c/document_library/find_folder with DNS rebinding vulnerability

legacy Troubleshooting

Issue Medium threat found during the performance testing: [T003] Open redirect in /c/document_library/find_folder with DNS rebinding Environment Liferay Quarterly release Resolution The reported concern has been addressed by this LPD-23987 Additional Information If a hotfix is required,...

How to handle "Connection Closed" Error with BLOB Type in Oracle DB?

Troubleshooting

Issue A "Connection closed" error occurs when handling BLOB type columns in Oracle databases using the getBinaryStream() method in Java, a known issue when attempting to read BLOB data in chunks after the database connection has been closed. Environment All Liferay DXP versions that use...

Configured Highlighted Structures are not displayed

legacy Troubleshooting

Issue After configured Highlighted Structures in 2024.Q1, they are not displayed in Web Content Administration. Environment Quarterly Releases: 2024.Q1 Resolution This feature is under a Release Feature Flag in 2024.Q1. Go to Instance Settings > Platform > Feature Flags > Release >...

User is unable to login after enabling ModSecurity

legacy Troubleshooting

Issue After enabling ModSecurity, below error message is printing in the webserver log file, and due to this user is unable to log in: ModSecurity: Access denied with code 403 (phase 2). Matched "Operator `StrEq' with parameter `0' against variable `TX:MSC_PCRE_LIMITS_EXCEEDED' (Value:...

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