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Many Liferay portlets—such as the Blogs portlet, the Web Content portlet, the Wiki portlet, and so on—utilize CKEditor. This article discusses ways to approach and troubleshoot issues involving CKEditor within...

Internet Explorer 11 Memory Leaks

legacy Troubleshooting

Issue This article describes a known issue specific to Microsoft Internet Explorer 11 (IE11) as documented on LPS-73892. Liferay has discovered a memory leak occurring in IE11 and Edge. As the browser memory usage of...

Known Issues: Liferay DXP 7.1 Fix Packs and Service Packs

legacy Troubleshooting

Note: This article is no longer maintained and is only made available for your reference. All the information in this article can now be found in the Liferay DXP Release Notes. This article documents a list of known...

Unable to Access Liferay Due to Missing Theme(s)

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Lucene Indexing Errors

legacy Troubleshooting

If organizations are missing in the control panel and are accompanied by Lucene indexing errors they can be the result of not having the proper settings. Resolution In...

License fails to deploy due to permissioning

legacy Troubleshooting

One error that can occur in deploying licenses doesn't have anything to do with the app server but rather arises due to the permission settings on the operating system. Some symptoms...

Installing the New Version of Renamed Marketplace and Enterprise Search Applications in DXP

legacy Troubleshooting

Introduction This article documents how to install the new version of a renamed Marketplace application in Liferay DXP. The names of some Liferay Marketplace applications have been changed in order to distinguish...

Unable to upload documents to Document Library from remote machine through web service larger than 3MB

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does not assume any...

Syncing between Servers with different groupIDs causes Liferay Sync to crash

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. After...

Common Errors When Applying CSS in DXP 7.1

legacy Troubleshooting

This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web content articles Summary: Users who...

WstxEOFException End of file exception errors while upgrading with SQL Server

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Virtual hosts error caused by search engine robots

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. During the...

Unable to Publish Pages With Type 'Link to Page' When Page Versioning Is Enabled

legacy Troubleshooting

This article describes a known issue that makes it impossible to publish pages with "Link to Page" type, when Page Versioning is enabled. Steps to Reproduce Create a new Site. Activate Staging with Page Versioning...

Older Version of the JavaMelody Hook Prevents Creating Structured Web Content in Liferay Portal 6.2 SP13 and above

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents the solution to...

Sync Unable to Connect to Upgraded Liferay Portal 6.2

legacy Troubleshooting

If a 6.1 portal is configured to work with Liferay Sync 1.2 or below, and then that portal is upgraded to Liferay 6.2 EE, Liferay Sync may not be able to connect to the portal. Resolution If you are experiencing...

PropertySettingJobFactory WARN Messages Appearing Within Clustered Environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Several...

SQL Errors in the Console When Re-ordering Site Pages on Oracle Database 12.1.0.2

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any...

Authentication Error When Logging In With Google Account

legacy Troubleshooting

This article documents an authentication error when attempting to log in to the portal instance using a google account. Listed below are the steps to resolve the issue or avoid it altogether. Resolution Error:...

JSP Compilation Errors when Deploying Liferay Portal 6.2 on Apache Tomcat 7.0.75 (Or Higher)

legacy Troubleshooting

This article documents a known issue when administrators deploy Liferay Portal 6.2 EE on Apache Tomcat 7.0.75 (or higher). An error will appear in the console (see truncated log below): An error occurred at line: [430]...

Liferay Portal 6.2 EE SP14 Known Issues

legacy Troubleshooting

This article lists the issues that exist in Liferay Portal 6.2 EE SP14. Resolution Status: Fixed Description: Complete local is prepended to the URL when setting local.prepend.frendly.url.style to 2. Resolution:...

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