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Language Keys are processed as Literal Text in custom MVC Portlets

Issue When creating a MVC Portlet that leverages language keys, language key output is presenting as the literal text, rather than the key value For example: Language key in view.jsp: <b><liferay-ui:message...

Document and Media Storage Breakdown on cloud shell

legacy Troubleshooting

Issue There is an issue with the breakdown of document_library storage. In certain cases, document media occupies a larger amount of space, causing the cloud shell to become unresponsive and consume excessive CPU...

Facing UI error in the AI creator when adding the API key

legacy Troubleshooting

Issue AI creator is not working; it is showing the UI error when adding the API key to the Liferay instance. Steps to reproduce: 1. Start the server. 2. Navigate to the Global Menu → Control Panel tab → Instance...

ElasticsearchStatusException: Action/metadata line [1] contains an unknown parameter [_type]

legacy Troubleshooting

Issue When upgrading our Cloud Stack, we have found a problem with the Search Service. The following error is shown in the logs: Caused by: java.lang.RuntimeException: ElasticsearchStatusException[Elasticsearch...

Price range facet is getting rearranged when blueprint is applied

legacy Troubleshooting

Issue The price range facet is getting rearranged (not in ascending order) when the blueprint is applied. Steps to reproduce: 1. Start the server. 2. Navigate to Application Menu > Control Panel > Sites. 3. Click...

When using blade under Windows, I get 'Failed to find Java VM' error

legacy Troubleshooting

Issue Using any blade command, as blade version shows 'Failed to find Java VM' error Environment Microsoft Windows. Resolution This behavior can be related to updating the JVM after a blade installation. In this...

Hebrew(Israel) is replaced with English(United States) in Localization Settings

legacy Troubleshooting

Issue When I add Hebrew(Israel) from the Available List to the Current List in the Localization settings, it is replaced with English(United States) in the Current Language List. Environment Liferay 2024Q2 with...

Build Failure Due to Duplicate Client Extension ID

legacy Troubleshooting

Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...

Form is not sending automatic reply emails

legacy Troubleshooting

Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay...

Search results are showing unexpected visual changes when rendering Object items

legacy Troubleshooting

Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the...

Some content data is not getting saved after publishing an article

legacy Troubleshooting

Issue When I input content data into my web content structure, the content data is not saved after I publish the article. Environment Liferay Quarterly Release Resolution This is a known issue in Liferay and is...

Observing Solr Error - 'multiple values encountered for non multiValued field'

legacy Troubleshooting

Issue We have encountered an issue indexing journal articles while utilizing structures and templates for adding/modifying web content with repeatable fields, and we suspect that the repeatable field data may be...

Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4

legacy Troubleshooting

Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...

Error "Portlet is temporarily unavailable" appears for Category Facet widget

legacy Troubleshooting

Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No...

Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.

legacy Troubleshooting

Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by...

Not able to paste image directly into the CKEditor (Web content)

legacy Troubleshooting

Issue Not able to directly paste the image in CKEditor (Webcontent). Steps to Reproduce: 1. Start Liferay Quarterly Release 2023.q4.4. 2. Navigate to Product Menu > Web Content > Click 'New Button' and then...

Is it possible to search web content using wildcards or a 'contains' clause?

legacy Troubleshooting

Issue Entering keywords in the search bar can only search for the Web Content at the beginning of the keyword. For example, if there’s a web content named “Text_name”, the users can find the web content typing “text”...

No Documents are returned when using a Filter through Headless API

legacy Troubleshooting

Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like...

Web Content Style references to Document Library are not processed with Staging enabled

legacy Troubleshooting

Issue Web Content style references to Document Library, on environments with Staging enabled, may not display correctly for logged-out users. However, the references are visible for users logged in with access to...

Liferay PaaS - Builds are triggered from multiple branches when pushing one branch

legacy Troubleshooting

Issue In Jenkins, we are seeing how builds are triggered from multiple branches when there is a single push to one branch. This seems related to branch indexing and Jenkins multibranch pipeline. What can we do to...

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