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Known Issue: Instance Activation Service Disabled When Regenerating LCS Token

This article documents a known issue causing the instance activation service to be disabled by default when an LCS token is regenerated. The issue occurs for LCS tokens that have been created before January 17th...

"Inaccessible Object" exception while using JDK11

legacy Troubleshooting

Description If you are using JDK11 in a Linux environment and have the LCS 5.0.0 client deployed, you may receive the following error on startup: ERROR [LCS Worker 2][BaseScheduledTask:92]...

LCS boot delegation property on WebSphere breaks the embedded Elasticsearch 6.5 in DXP 7.1 FP5

legacy Troubleshooting

This article documents a known issue with the embedded Elasticsearch 6.5 Connector. Elasticsearch 6.5 is now the default embedded ES connector in DXP 7.1 after applying DXP 7.1 Fix Pack 5. It was discovered that after...

"Illegal Access" Warning while using JDK 11

legacy Troubleshooting

Description If you are using JDK11, you may receive the following error: WARNING: An illegal reflective access operation has occurred WARNING: Illegal reflective access by com.liferay.petra.reflect.ReflectionUtil...

Extra HTML tag in the Source Code in Web Content Articles

legacy Troubleshooting

This article documents a known issue and also a workaround in the Adaptive Media functionality. Liferay DXP 7.1 uses Adaptative Media to manage thumbnails and previews. It was discovered that after applying Liferay DXP...

Deployment of SAML plugin does not display SAML admin screen

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Event/Use...

No Logs in Elasticsearch

legacy Troubleshooting

This article documents a known issue with Elasticsearch operating mode when switching from REMOTE to EMBEDDED operation. Any changes in configuration do not take effect unless the...

Cursor Position Glitch Specific to Using CKEditor on Microsoft Edge

legacy Troubleshooting

This article documents a known issue for customers using CKEditor in Liferay Digital Experience Platform 7.0. When editing content that uses CKEditor—such as a Message Board thread—on a Microsoft Edge browser, you...

Announcement Portlet

legacy Troubleshooting

The Announcements portlet enables the portal user to receive important messages or updates that need to be received portal-wide. For example, if a user needs to make an announcement to thousands of users who are accessing...

Inconsistent Check Interval Times Expires Web Content Articles Prematurely

legacy Troubleshooting

This article documents a known issue when configuring the Web Content check interval settings, and provides a workaround for the user. This known issue only affects Liferay Digital Experience Platform 7.0. To configure...

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

legacy Troubleshooting

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print...

Portlets with WYSIWYG Editor cannot publish large articles

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does...

Liferay Sync Not Verifying Portal Version

Troubleshooting

This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the...

Liferay Sync Access Blocked by Firewall

legacy Troubleshooting

n order for Liferay Sync to function properly, the application will need access to the Liferay Portal. In many environments, this is a straightforward connection. In some, however, the local firewall may result in the...

Increasing the Speed of Search/Indexing Times

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Unable to Build a DXP 7.1 Theme in Developer Studio

legacy Troubleshooting

This article documents a known issue when building a theme in DXP 7.1, using Developer Studio 3.3. Steps to Reproduce Start Liferay Developer Studio 3.3 with a 7.1 workspace project. Go to New --> Liferay Module...

PNG Compatibility on Internet Explorer 11

legacy Troubleshooting

This article documents a known issue with PNG files that are uploaded to Document Library not displaying in IE11 with a DOM7009: Unable to decode image at URL in the console. As a security measure, and to prevent...

Web Pages Do Not Load on Internet Explorer 9

legacy Troubleshooting

This article documents a known issue with Internet Explorer 9 (IE9) when accessing the Liferay Digital Experience Platform 7.0. Upon accessing the browser page /web/guest/home, the page is blank (as shown in the image...

Slow Publishing and Import Time for Site When Permissions Are Included in the LAR file

legacy Troubleshooting

When a site has many roles and permissions, publishing the site will be significantly slower when the permissions are included in the import. Please see the following steps to...

Site Pages Using “Link to Page” Option Are Not Published When Staging

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how staged site pages...

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