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Translation fields with empty values due to a structure with repeated fields

Issue The translation is lost when the default translation is not filled Reproduction Steps Setup Liferay DXP 7.1 with Fix Pack 16 Create a structure with the title TestStructure using structure.json as the source...

Commerce Modules are not loading

legacy Troubleshooting

Issue All modules which have any dependency on Commerce related classes are not loading properly. Steps to reproduce 1. Deploy the module which have dependency on commerce classes. 2. The module will work fine...

Special characters in the options keys causing the QueryPhaseExecutionException issue

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay with Commerce installed. 2. Create an option with name "Test option" with SKU contributor and with a Key that contains special characters e.g. "T/e/s/t O/p/t/i/o/n" 3....

Justify option is only available for Images and not available for Text and Video in Product Description

legacy Troubleshooting

Issue Steps to Reproduce: Click on any existing product or add a new product Add small image Select image, you will find justify image options Add text Select text, you will not get Justify option in Basic Text Styles ...

Product workflow triggers before clicking on Submit for Publication

legacy Troubleshooting

Issue Steps to Reproduce: 1. Assign workflow to Product. Open Menu > Workflow > Process Builder Now go to Process Builder > Configurations. For Commerce Product, choose Single Approver Workflow(Refer to the...

Price Change for Duplicate Product

legacy Troubleshooting

Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. Change the Base Price. 7. Now open the SKU...

Search is not working on Channels under Products -> Visibility

legacy Troubleshooting

Issue Steps to reproduce: Select any Product and go to Visibility. Add multiple channels to the product. Search any channel (which are already mapped) Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed...

After upgrading from 6.2 to 7.3, the Control Panel Data Migration tab is unavailable

legacy Troubleshooting

Issue After upgrading from 6.2 to 7.3, when accessing the Control Panel Data Migration tab, the page is unavailable, and an Oracle specific error like the following is thrown: ERROR...

Product Detail Portlet breaks and a nullpointerexception is printed in the logs

legacy Troubleshooting

Issue When the product options are not complete the Product Detail Portlet breaks and a nullpointerexception is printed in the logs. Steps to reproduce: Create a product with a REQUIRED option with two variants: 1...

Typo error in french language.properties

legacy Troubleshooting

Issue There is below typo error in french language.properties in Liferay DXP 7.1 FP16: Actual: drop-file-here-to-upload=Déopser le fichier ici pour le téléverser Expected: drop-file-here-to-upload=Déposer le...

Choice of canonical URL language between the default language or a specific language in Liferay DXP 7.0 and 7.1

legacy Troubleshooting

Issue Given a page with a friendly URL for en-US like "/page" and another friendly URL for es-ES "/pagina", visiting "http://localhost:8080/page" or "http://localhost:8080/pagina" will always display...

User Export to CSV is limited to 10,000 entries

legacy Troubleshooting

Issue I’m unable to export the complete list of user ids from Liferay. When attempting to export users to a CSV file, only up to the first 10,000 users are exported.  Environment DXP 7.3 Service Pack 1 Resolution...

Not able to define document viewing permissions for a child site

legacy Troubleshooting

Issue Document viewing permissions for a child site is not getting save properly and the below error is thrown in Liferay logs on saving the permission: 2021-06-02 18:40:15.129 ERROR...

"Unexpected end of file from server" console error after configuring Remote Staging

legacy Troubleshooting

Issue While trying to enable remote staging by using two separate Liferay instances and everything is configured, we receive the following error in the console logs: DEBUG...

How to kill the session on browser (tab or window) close?

legacy Troubleshooting

Issue The user session should be terminated immediately if they close the browser tab or window. Environment DXP 7.0 + Resolution Liferay maintains the session of 30 minutes by default and Liferay doesn't provide any...

Error importing files with names ended with character "." (dot) from 6.1

legacy Troubleshooting

Issue Trying to import documents (or doing upgrades) from 6.1, errors as the following are gotten: 2021-07-01 11:02:08.680 ERROR [liferay/background_task-8][BackgroundTaskMessageListener:182] Unable to execute...

How can I enable the view count increments for web contents in Asset Publisher Portlet - DXP 7.1 - 7.3

Troubleshooting

Issue When I add the view count in Asset Publisher to the available box, and refresh the page. The view count is not incremented and displays a value of "0" Reproduction Steps: Set up DXP and start it. Go to Content &...

Pages are not included in the sitemaps after upgrading from 6.2 to 7.2

legacy Troubleshooting

Issue There are some issues for many sites generating sitemaps. Creating new pages causes those pages to be included in the sitemap, but existing pages will not be included even if the page is configured to be in the...

SVG images are not visible in Web Content draft

legacy Troubleshooting

Issue SVG images are not visible on the patch level (Fix Pack 20) and they used to be visible on the previous one (Fix Pack 11) Reproduction Steps Setup Liferay DXP 7.1 with Fix Pack 20 Create a Basic document...

Home URL of the instance does not work: 404 error

legacy Troubleshooting

Issue You find errors or warnings related with the default Home URL in the DXP's log file, the trace looks like this: 2021-08-20 07:55:59.166 WARN [http-nio-8080-exec-8][code_jsp:161] {code="404", msg="The requested...

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