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Issue When using JSONWS API with the P_AUTH parameter instead of credentials (email/password), the response is HTTP code 403: Forbidden. Environment Liferay DXP (any version) Resolution According to our...

Illegal mix of collations during upgrade process

legacy Troubleshooting

Issue You might encounter the following error or similar during the upgrade process if your database's collation differs from the collation of the tables: com.liferay.portal.kernel.upgrade.UpgradeException:...

After creating a new instance, we cannot log in to it.

legacy Troubleshooting

Issue We have created a new instance using the example.com domain. After creating it, we cannot log in to the new instance using the user: test / password: test credentials. What can we do to solve our problem?...

Headless API is unable to get global vocabularies on virtual instance

legacy Troubleshooting

Issue Unable to fetch the global vocabularies on virtual instance using Liferay headless API Steps to Reproduce: Create a virtual instance (Control Panel > Virtual Instances) Get the virtual instance "Global" Site...

Boot Delegation List Did Not Upgrade Correctly

legacy Troubleshooting

Issue We are seeing the following errors in the console log after upgrading: ERROR - NoClassDefFound ERROR - Unable to Execute Method ProcessMax ERROR - Expando Bridge Cannot be Found Environment DXP 7.1 DXP 7.2 DXP...

Can Not Create a Virtual Instance

legacy Troubleshooting

Issue When trying to create a virtual instance, an error "Please enter a valid virtual host" shows up. Actually the virtual host is verified to be working. After enabling the DEBUG log for...

Generating an encrypted certificate for SAML assertions in Liferay DXP 7.0

legacy Troubleshooting

Issue We use Liferay as SAML Service Provider and we want to generate an encrypted certificate in order to encrypt SAML assertions. Environment Liferay DXP 7.0. Resolution Unfortunately, this functionality is not...

In a clustered environment, log level changes may not be reflected

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

The user is redirected back to the Calendar page

legacy Troubleshooting

Issue Pagination does not work in the manage calendars section (Liferay DXP Calendars). When the user attempts to change the quantity table number, he is redirected to the calendar page, and the pagination buttons...

Cluster instability

legacy Troubleshooting

Issue Liferay clustering with jGroups has been bound to HTTP thread and can cause severe cluster instability "ajp-nio-10.141.26.102-8009-exec-189" #12374 daemon prio=5 osprio=0 tid=0x00007f1d18097ac0...

Not possible to add Custom Entry on page

legacy Troubleshooting

Issue Mapping with Custom Objects is not working on Pages Steps to Reproduce: 1) Menu > Control Panel > Objects 2) Create a Custom Object 3) Navigate to Custom Object and click on the Fields tab 4) Add a Custom...

Newly created Virtual instance becoming the main instance

legacy Troubleshooting

Issue After creating the new virtual instance the newly created instance becomes the main instance and the System Setting has been shifted to the new instance. Environment Liferay DXP 7.0 Resolution This issue is due...

java.net error URISyntaxException:Illegal character in path at index 0 occurred during the export process

legacy Troubleshooting

Issue While exporting web content, users keep running into errors, but the export is still successful despite the number of errors. Steps to reproduce: 1) Startup DXP 7.3 u23 2) Create a structure with 'text',...

CannotAcquireLockException is shown in the server logs

legacy Troubleshooting

Issue A CannotAcquireLockException is shown several times in the server log: ERROR [http--10.1.1.133-8080-281][JSONWebServiceServiceAction:97] org.springframework.dao.CannotAcquireLockException:...

The server is starting up with a broken UI

legacy Troubleshooting

Issue Even after clearing the temporary folders, the portal does not start up properly after installing a new hotfix: INFO [main][ModuleFrameworkImpl:1971] Starting web bundles ERROR [Start Level: Equinox...

Server shuts down abruptly when installing hotfixes in Docker

legacy Troubleshooting

This resolution describes hardware recommendations that should only be implemented at the discretion of your team. Liferay Support is not required to make any hardware recommendations or offer any guidance on hardware...

Served pages contain links with URLs including the port number

legacy Troubleshooting

Issue The server is generating HTML/pages with links containing the Web Server's port number in the URL. Example: https://www.myliferayportal.com:443 Environment All DXP versions Resolution If you want to avoid this...

For Oracle Database users, ORA-01795 appears while reindexing

legacy Troubleshooting

Issue For Oracle Database users, an error indicating ORA-01795 appears while reindexing ORA-01795: maximum number of expressions in a list is 1000 Environment Liferay DXP 7.3 Resolution Please try to adjust the...

Cannot display user input field value in Web Content templates

legacy Troubleshooting

Issue When using getData in Web Content template (see example code below), the field reference is displayed instead of the user input field value. (Output: 'Option92682299' is displayed instead of user input value "Test...

We can't get the catalina home path in tomcat in DXP 7.4

legacy Troubleshooting

Issue After migrating to DXP 7.4, we are unable to get catalina home path by using the variable ${catalina.base} or ${catalina.home} This was working in DXP 7.3 and below Environment Liferay DXP 7.4...

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