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Troubleshooting java.lang.NoClassDefFoundError/java.lang.ClassNotFoundException

Issue java.lang.NoClassDefFoundError or java.lang.ClassNotFoundException on portal startup only. Environment Portal containing custom modules including optional dependencies. Resolution Review the deployed...

Layout permissions lost upgrading from 6.2 to 7.2

legacy Troubleshooting

Issue After the upgrade from 6.2 to 7.2, several Layout permissions have been changed. Some pages restricted to the user Guest are accessible after the upgrade. There are rows in the ResourcePermission table with the...

Error handling LOB columns

legacy Troubleshooting

Issue We have developed a custom entity using Service Builder. One of the tables defines a LOB column. When we try to insert a record in that column we get following database exception:...

Subfolder webcontent is not fetched with headless API

legacy Troubleshooting

Issue Step to Reproduce: 1. Create three basic web content. 2. Create a folder with two basic web content inside it. Now, total web content is 5 including. 3. Navigated to http://localhost:8080/o/api 4. Executed the...

"Unable to extend the HTTP session" WARN logs

legacy Troubleshooting

Issue These warnings are frequently found in the logs: Unable to extend the HTTP session. or Unable to extend the HTTP session. Review the portal property "session.timeout" if this warning is displayed...

Starting nodes concurrently can lead to incorrect module upgrades

legacy Troubleshooting

Issue Module functionality seems to fail after moving to a newer fixpack. After executing a system:check unsatisfied dependencies like the following appear: Component with ID 58 is unavailable due to missing...

Buttons inside SAML Admin not working

legacy Troubleshooting

Issue Add Identity Provider button of SAML Admin is not clickable. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.0, 7.1, 7.2 and 7.3: Add below...

Interactive commands is not working properly in Gogo Shell

legacy Troubleshooting

Issue Steps to reproduce: 1. Connect with Gogo Shell via command line. 2. Type 'disconnect' command. Expected Result: The following question must appear after typing the command ...

StaleObjectStateException for RedirectNotFoundEntryImpl

legacy Troubleshooting

Issue The StaleObjectStateException is appearing in logs for RedirectNotFoundEntryImpl. 2022-02-08 05:36:36.385 ERROR [https-jsse-nio-8443-exec-157][I18nFilter:62] org.hibernate.StaleObjectStateException: Row was...

JS and CSS files are loading only after page refresh

legacy Troubleshooting

Issue JS and CSS files in portlet are loaded only after refreshing a page Environment Liferay DXP 7.2 Resolution Certain elements of the page may require regular navigation to work properly. In these cases,...

Apache Felix Webconsole JS and CSS resources not loaded

legacy Troubleshooting

Issue Apache Felix Webconsole JS and CSS resources not loaded with 'org.eclipse.equinox.http.servlet' Steps to reproduce: 1. Start the server. 2. Download this: org.apache.felix.webconsole-4.6.4-all.jar from here:...

Upgrade fails after installing dxp-24 because of deprecated constructor

legacy Troubleshooting

Issue When running the upgrade tool after installing dxp-24, the upgrade can fail with the following error appearing in the upgrade logs: 2021-12-23 15:07:39.034 ERROR [Start Level: Equinox Container:...

java.sql.SQLException: Connection is closed error is continuously written to the log file.

legacy Troubleshooting

Issue The error "java.sql.SQLException: Connection is closed" is continuously written to the log file. Caused by: java.sql.SQLException: Connection is closed at...

FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long) error triggers

legacy Troubleshooting

Issue Below "FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long)" error triggers and this gets resolved after clearing the server cache from server administration. The property...

Custom captcha validation using CaptchaUtil fails with error "Captcha Validation Failed"

legacy Troubleshooting

Issue Custom captcha validation using CaptchaUtil API fails giving "Captcha Validation Failed" error in logs when having below code in jsp file: <liferay-captcha:captcha url="<%= captchaResourceURL %>"/> ...

"log4j:configuration" must match

legacy Troubleshooting

Issue Why does the warning "log4j: configuration must match" trigger? 2021-08-12 23:34:41.354 INFO [main][ModuleFrameworkImpl:1587] Starting initial bundles log4j:WARN Continuable parsing error 33 and column 23...

Liferay and application server logs are not capturing

legacy Troubleshooting

Issue The Liferay log and application server log are not capturing the stack trace. And the size of these files is 0 in size with 3 to 4 lines of the log being traced. Environment Liferay DXP 7.2 Resolution Please...

"Going to buffer response body of large or unknown size" warning triggers

legacy Troubleshooting

Issue Why does the below warning trigger? 2021-08-18 20:14:27.334 WARN [ajp-nio-8009-exec-795][HttpMethodBase:185] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is...

Liferay cluster works when truncating the crashed jgroupsping entries. Why does this happen?

legacy Troubleshooting

Issue When recreating the pod during the pod start-up stage, clustering doesn't work properly, and the below error triggers. But, the Liferay cluster works perfectly post restarting the pods by truncating the entries...

Data providers lead to NPEs during a DXP 7.0 to DXP 7.2 upgrade

legacy Troubleshooting

Issue A Data Provider configured in DXP 7.0 can lead to NullPointerExceptions when upgrading to DXP 7.2 Steps to reproduce: 1. Start Liferay DXP 7.0 server 2. Navigate to Forms -> Data Providers -> Add REST Data...

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