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Issue When trying to deploy the modules in bulk, the modules got stuck in a start-stop loop. Environment Liferay DXP 7.2, 7.3 Resolution It's an already known issue LPS-139889 and will be fixed in the...

How to resolve a Jenkins "Failed to rotate logs" error when executing the Project Build Discarder

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In our -infra service's CI logging, we are seeing frequent...

Unresolved requirements using a class from util-java in custom development

legacy Troubleshooting

Issue Trying to use a class from /util-java, such as com.liferay.util.Normalizer, in a custom development by adding to build.gradle the dependency compileOnly group: "com.liferay.portal", name:...

How can I resolve "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" errors?

legacy Troubleshooting

Issue I am seeing the following error in my clustered environment: com.liferay.portal.kernel.messaging.MessageListenerException: java.lang.IllegalStateException: Unable to get portal cache manager...

Are directories "document_preview" and "document_thumbnail" strictly necessary to upgrade to DXP?

legacy Troubleshooting

Issue During the upgrade, there are usually many thumbnails and previews, which could significantly increase the duration of the upgrade. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution It's not necessary to...

Fetch forms through API in Liferay DXP 7.1 and above

legacy Troubleshooting

Issue I would like to fetch forms with the DDLRecordSetLocalServiceUtil.getRecordSets(groupId) API call, but it only returns DDL records and not any forms. Environment DXP 7.1 - DXP 7.3 Resolution Since DXP...

Session timeout problems in Azure related environments

legacy Troubleshooting

Issue OIDC and SAML2 connections with Azure-related services can experience session timeout related problems where the session expires before its intended lifetime. Environment Liferay DXP 7.2 Liferay DXP...

How do I disable the Trial license within a Liferay DXP image?

legacy Troubleshooting

Issue My Liferay Docker Image is giving a warning message that the Activation Key needs to be updated: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Development license is expired We have noticed...

Liferay 6.2 upgrade stops at UpgradeDynamicDataMapping#upgradeXMLStorageAdapter step

legacy Troubleshooting

Issue The Liferay upgrade process hangs at one specific part for a longer period of time (several hours) com.liferay.dynamic.data.mapping.internal.upgrade.v1_0_0.UpgradeDynamicDataMapping#upgradeXMLStorageAdapter...

SSL protocol errors are observed in the browser while attempting to access Liferay at http://localhost:8080

legacy Troubleshooting

Issue This document will discuss some cases where SSL protocol errors are observed in the browser after opening the default address to the Liferay DXP instance (i.e., http://localhost:8080). This is especially true when...

Ext module is not deployed with the cloud deployment process

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The modules_ext style projects in workspace will...

Layout module upgrade fails with NoSuchGroupException when moving up to dxp-14 fix pack

legacy Troubleshooting

Issue After installing dxp-14 fix pack, start up fails due to the layout module upgrade failure. ERROR [main][UpgradeStepRegistratorTracker:184] Failed upgrade process for module com.liferay.layout.impl...

Empty string is considered as null in the parameter map

legacy Troubleshooting

Issue Is there any specific reason why the empty String in the parameter map is considered Null? Steps to Reproduce: Deploy the com.mycompany.my.icefaces.portlet. The portlet has a example <ace:datatable> with...

Special Characters are Escaped in Salesforce Chat

legacy Troubleshooting

Issue Special characters are escaped when using the Salesforce Snap-In Chat in Liferay. Environment Liferay DXP Resolution Since Salesforce Snap-In Chat is a third-party add on, and no core Liferay issue has been...

Accessing a Service Builder module from a Spring MVC portlet in Liferay DXP

legacy Troubleshooting

Issue When a Spring MVC portlet is trying to call a Service Builder service, there are java.lang.ClassCastExceptions in the logs. For example: ERROR [http-nio-8080-exec-5][DispatcherPortlet:428] Could not...

Known Issue: Adjusting Calendar Notification Template fields to be greater than 75 characters results in “Portlet is temporarily unavailable" and JDBCExceptionReporter errors

legacy Troubleshooting

Issue When attempting to edit the fields for a calendar email notification template (such as the "From Name" and "From Address" in the "Invite Email" template), if the combined values of the two fields are too long...

A servlet matching the filter (servlet.init.private=false)(servlet.type=friendly-url) is unavailable

legacy Troubleshooting

Issue The following WARN message is obtained during the portal startup: 2020-02-07 09:02:43.401 WARN [http-nio-9090-exec-7][PortalImpl:6752] javax.servlet.ServletException: A servlet matching the filter...

Schedulers are not initialized as intended in a clustered environment

legacy Troubleshooting

Issue In a clustered environment if we restart the nodes at the same time for a deployment, schedulers and information can be lost. Environment Liferay DXP 7.3 Resolution The issue described above is...

NoClassDefFoundError when starting the nodes simultaneously

legacy Troubleshooting

Issue The following error is thrown when the nodes of the cluster are started simultaneously:...

Requires 3.0 opt-in when customizing Control Panel

legacy Troubleshooting

Issue When deploying a module that customizes Control Panel, the changes don't take effect and I get: java.lang.UnsupportedOperationException: Requires 3.0 opt-in. Environment Liferay DXP 7.2 Resolution The...

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