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I am getting "Someone may be trying to circumvent the permission checker" while accessing Password Policies

Issue When I try to access Control Panel → Password Policies, I get "Password Policies is temporarily unavailable." I get the following error message: 2024-07-30 13:15:07.411 ERROR...

There was an error when loading the "text" field

legacy Troubleshooting

Issue 'There was an error when loading the "text" field' is showing if user clicks on any portlet inside System Settings and Instance Settings. Environment 2024.Q1 2024.Q2 Resolution This behavior is only...

sun.awt.Win32GraphicsEnvironment ClassCastException in the logs

legacy Troubleshooting

Issue We started to see the below exception in our logs: Exception in thread "AWT-EventQueue-0" java.lang.ClassCastException: sun.java2d.HeadlessGraphicsEnvironment cannot be cast to...

Table already exists upgrade error

legacy Troubleshooting

Issue An upgrade is failing with a java.sql.SQLSyntaxErrorException: Table [table name] already exists error Environment Quarterly Releases DXP 7.4 DXP 7.3 DXP 7.2 Resolution NOTE: Be sure to take a backup of...

Database connection issue: Failed to validate connection

legacy Troubleshooting

Issue We are getting some slowness when browsing through DXP and following message is showed in log: HikariPool-1 - WARN … Failed to validate connection … Possibly consider using a shorter maxLifetime value....

Unsatisfied Reference - Unresolved Declarative Service

legacy Troubleshooting

Issue When upgrading to the Liferay DXP 7.4, navigate to the Control Panel > System > Gogo Shell and execute the ds:unsatisfied command, then getting the Unsatisfied Reference - Unresolved Declarative Service and...

Liferay Marketplace cannot be accessed via Control Panel

legacy Troubleshooting

Issue When accessing Liferay Marketplace via Control Panel, the page does not load anything. Environment Liferay DXP 7.3. Resolution Check that your environment can access the URL https://web.liferay.com/marketplace,...

Custom 'renderUrl' is not working for Liferay DXP 2023.Q4.4

legacy Troubleshooting

Issue Start the server. Navigate to Product Menu > Site Builder > Pages, and create two pages with the names 'Add Blog' and 'Blog Page' with URLs 'add-blog' and 'blog-page'. (Could also be configure the Page name and...

Getting 'unsatisfied references' error after JAR deployment

legacy Troubleshooting

Issue When creating a service builder project and after deploying the Jars files, it shows the unsatisfied references'' in the GOGO shell. Steps to reproduce: Start the server. Deploy the JAR file. Navigate to...

Can Liferay run using a JRE instead of a JDK?

legacy Troubleshooting

Issue I am using a Java JRE and encountering errors such as: A fatal error has been detected by the Java Runtime Environment Environment Liferay DXP Liferay Portal Resolution Liferay DXP/Portal requires a TCK-certified...

"Column count doesn't match value count at row 2" error occurs while upgrading to 2024.q1.1 using MariaDB as database

legacy Troubleshooting

Issue Upgrading Liferay DXP 7.3 to Quarterly 2024.q1.1 shows the error "Column count doesn't match value count at row 2" in the log. Environment 2024.q1 MariaDB 10.4 Resolution A possible cause is that the...

ERR_SSL_PROTOCOL_ERROR occured in the browser while attempting to access Liferay login page at http://IP:8080/c/portal/login

legacy Troubleshooting

Issue While accessing the Liferay login page after hitting http://IP:8080/c/portal/login, it shows the below SSL error on the browser's UI. "This site can’t provide a secure connection IP(10.x.x.x) sent an invalid...

Java EL Expression Performance Issue after Upgrade

legacy Troubleshooting

Issue I recently updated to Liferay 7.4 and I'm seeing performance issues. I have custom JSP files with EL Expressions (expressions like ${expressionName}) deployed. In thread dumps taken during the performance...

Non-Productive Nodes can see Productive Nodes after switching to JDBCPing

legacy Troubleshooting

Issue In the context of having the Non-Productive environment and the Productive environment within the same network, there are MergeView traces in logs where nodes from non-productive and productive environments...

Email notification using incorrect SMTP server in Virtual Instance

legacy Troubleshooting

Issue When using virtual instances with separate SMTP server configurations, email notifications are sent using the SMTP server of a different instance instead of the correct instance's SMTP server. Environment...

"Constraint Violation in UpgradeListTypeType" error in upgrade

legacy Troubleshooting

Issue When attempting to upgrade, it has been observed an error when transitioning from a bundle prior to U100 to a bundle between U100 and U103. Any attempt to upgrade beyond U103 results in a failure with the...

Environment becomes unstable after number of file descriptors has steadily increased

legacy Troubleshooting

Issue A Liferay environment with a frontal element has become unstable after running for a few days. Checking the system's health, there has been a steady increase of open file descriptors. Environment Liferay DXP...

Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release

legacy Troubleshooting

Issue After upgrading to Quarterly Release 2023.Q3, Liferay modules are now stored in osgi/modules directory. Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release?...

BatchUpdateException when upgrading to Liferay Quarterly Release with SQL Server

legacy Troubleshooting

Issue We have received a recent report where a BatchUpdateException was identified while upgrading from an earlier Liferay DXP 7.4 update to Liferay Quarterly Release while using SQL Server You may see an error such as the...

Cache is not alive (STATUS_SHUTDOWN) errors

legacy Troubleshooting

Issue I see Cache is not alive (STATUS_SHUTDOWN) errors in the logs of my clustered environment. I have modules that override com.liferay.portal.kernel.dao.orm.EntityCache.com.liferay.portal.model.impl.GroupImpl...

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