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The web content display is broken
legacy Troubleshooting
Issue New Structure Field causes Freemarker errors in the default Template Steps to reproduce: 1) Navigate to Content & Data -> Web Content -> Structures and create a structure with a 'Text' field 2) Create Web...
The description of the uploaded image is not displayed in an image type fragment
legacy Troubleshooting
Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just...
A few MP4 videos are not playing
legacy Troubleshooting
Issue Some MP4 videos are not functioning correctly. Steps to Reproduce: 1) Startup Liferay 7.3 SP1 2) Install Xuggler. 3) Upload some MP4 videos Expected Behavior: All the videos should be played. Observed...
Discounts Target Price Type is showing 'Net Price' in channel
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using a minium site template. 3. Navigate to the created channel Commerce > Channels > Minium(Channel Name) > Prices. 4. Config Discounts...
Search widget redirecting to minium '/search' page
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Navigate to the created minium site. 4. Search any product in the search bar widget. Expected Result: The...
Segment's 'AND' condition is not working properly
legacy Troubleshooting
Issue Attempting to create a segment with two Organization equals criteria and the AND operator Steps to reproduce it: 1) Navigate to Segments 2) Add a new segment 3) Put a name for this segment and drag the...
Why doesn’t copying a widget page make an exact copy of a widget page?
legacy
Issue When I make a copy of the widget page, only a copy of the layout is created(such as the columns and the portlets and configurations on the page), any web content on the original page isn't copied to the new...
How long are the services logs stored in Liferay Cloud Console?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Currently, through the web console, we only obtain the logs...
Permission for specific user to edit 'Asset Publisher' on one page but not any other page
legacy How To
Issue Is it possible to assign permission or a role to a user in such a way that the user can edit 'Asset Publisher' on one page but not any other 'Asset Publisher' on any other page? The use case is like this:...
After migrating from 7.2 to 7.4 users with "View" permission receive error message when attempting to access contents of folders in Media Gallery
legacy Troubleshooting
Issue When accessing the content of a folder in the Media Gallery portlet, users are getting an error related to permissions: "Error: You do not have the required permissions".  This occurs after upgrading from...
Is Liferay DXP licensed under the GNU Lesser General Public License (LGPL) v2.1?
legacy
Issue Are Liferay DXP and all of its libraries used being subjected to the GNU Lesser General Public License (LGPL) v2.1? Environment Liferay DXP 7.0+ Resolution Liferay EE is released under the LGPL v2.1 license...
Web Contents statuses are not changing to expired even after expired date is over
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Web Contents statuses are not changing to expired even after the...
The portal begins to hang after adding lengthy content with images
legacy Troubleshooting
Issue When lengthy web content with images has been uploaded, the portal starts to lag, and it takes a very long time for the cursor to appear. Users are struggling greatly with the lagging issue even when manually...
Reindex icon is visible to all users
legacy Troubleshooting
Issue Reindexing icon is available on top of every page while reindexing for all the users irrespective of roles Environment Liferay DXP 7.2 Resolution This can be disabled for all users by blacklisting the...
Contented Visited and Page Visited rules are missing from Behavior section in Audience Targeting after installing FP21 on DXP 7.1
legacy Troubleshooting
Issue Contented Visited and Page Visited rules are missing from the Behavior section in Audience Targeting after installing FP21 on DXP 7.1 When starting DXP 7.1 with FP21 + Audience Targetting, the following error is...
CKEditor Styles pull-down menu shifts position when hovering the mouse cursor over it
legacy Troubleshooting
Issue CKEditor Styles pull-down/drop-down menu shifts its position when hovering the mouse cursor over it:   This only happens when setting up CKEditor using the following properties on...
Is it possible to authenticate with an Apple device when Fast IDentity Online 2(FIDO2) is enabled?
legacy How To
Issue Can Apple devices with FIDO sign-in credentials(a.k.a. "Passkey") be used to log in to Liferay when Fast IDentity Online 2 has been enabled? Environment DXP 7.4 Resolution Yes, Apple's Passkey can be set up by continuing...
Unable to open the notification of the deleted user
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users &...
Where is the default dictionary on DXP regarding Password Policies, and is it possible to modify it?
legacy
Issue Where is the default dictionary in DXP regarding Password Policies, and is it possible to modify it? Environment Liferay DXP 7.0 Resolution Default dictionary can be found in the next link:...
Caused by: java.sql.SQLException: Protocol violation
legacy Troubleshooting
Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at...