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Issue You are using a private repository and while trying to configure it for the CI service you notice the webhook is not automatically created Also the following logs are shown in the INFRA environment Aug 13 16:11:14.665 build-6 ci[ci-0] [DXP Cloud] The value set for...

Issue When upgrading our Cloud Stack, we have found a problem with the Search Service. The following error is shown in the logs: Caused by: java.lang.RuntimeException: ElasticsearchStatusException[Elasticsearch exception [type=illegal_argument_exception, reason=Action/metadata line [1]...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While adding the below security headers in nginx.conf file of the web server: add_header Referrer-Policy "no-referrer"; add_header...

Issue While hovering the mouse on a browser tab of any page, it displays the "Page Name - Site Name - Portal Name". How to remove the Portal Name part from it? Environment Liferay DXP 7.4 Resolution Create the...

Issue I have performed a backup in one env (for example, DEV), and I want to restore it in another env (for example, PRD). When I try to do that, the result is not successful. In the logs, this error is shown: [ERROR] Error: Backup "undefined" not found at lookupBackup...

Issue I log in to my Dynatrace Dashboard I see the message "You have no monitored hosts"   Environment Liferay PaaS   Resolution Make sure that the tenant is correctly configured. The tenant or environmentid (highlighted with yellow in the above picture) should be the same as...

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: Validation Failed: 1: this action would add [1] shards, but this cluster currently has [1367]/[1000] maximum normal shards open;]", Environment Liferay PaaS Resolution...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to detect unsuccessfully deployed components on startup? Environment Liferay PaaS Resolution This requirement is considered a...

Issue Creating and Editing a Web Content Structure in a Virtual Instance in PaaS or a database partitioned environment results in an error like below ERROR [http-nio-8080-exec-1][BundleSiteInitializer:635] null com.liferay.portal.kernel.exception.SystemException:...

Issue We are facing an issue where the builds are failing and we are getting the below error:  org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not supported for non-blocking synchronous steps at...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When user hits the 'http://example.com' it should be redirected to the 'https://example.com' URL. Environment Liferay PaaS Resolution...

Issue When I click on the Accept Invite link in the email to verify my email address to access the DXP Cloud Console, I receive the following error: Invalid email. How can I log in? Environment Liferay SaaS Liferay PaaS Resolution This is likely due to some characters that are in your...

Issue There has been an issue impacting Azure Virtual Machines running Windows Client and Windows Server with the CrowdStrike Falcon agent recently The issue begain around 19:00 UTC on July 18, 2024 and cauess affected VMs to encounter a bug check (BSOD)and become stuck in a restarting...

Issue We want to upload our own custom SSL Certificates. How many custom certificates can we add?   Environment Liferay PaaS   Resolution As documented in Network Configuration for PaaS, you can upload maximum 14 of your own certificates. This is a hard limit imposed by the service...

Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some files/attrs were not transferred (see previous errors) (code 23) at...

Issue While trying to configure Liferay to use Okta groups for authorization when following the instructions here, Importing User Groups’ Memberships from an External IDP through SAML, there’s a mention of a Feature Flag, however it is not possible to know which one it is. Environment...

Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate to be ready. Additional Information If a certificate is being updated, please...

Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin v2.13.3-285.vc03c0256d517 (jackson2-api) Update required: JAXB plugin (jaxb...

Issue How to properly scale up Search nodes instead of deleting the Search service and deploying it again? Environment Liferay PaaS Liferay DXP 7.4+ Resolution Following the Liferay Cloud Upgrading to a High Availability Subscription documentation, which also describes the procedures to...

Issue We sometimes see the following warning in the Cloud console: The search service exceeded 80% of its allocated memory. Environment Liferay PaaS Resolution The search service often presents high memory consumption, sometimes even using the entire container’s allotted memory, and is...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site outage occurs due to Kubernetes Scale Down event: Month Day 00:00:00.00...

Issue We need to make some modifications to the database, and therefore we have opened port 3306 of the database to be able to access it from outside, just as we have done many other times. However, this time we were unable to connect to the database with the correct credentials (copied...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Unable to get the latest Dynatrace view with the new tenant ID. Snapshot of Dynatrace with new tenant ID Snapshot of Dynatrace with...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The user wants to know if it is possible to deploy to an existing build using the Liferay Cloud CLI tool. The idea would be to use a...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The project has been switched over from a SaaS to a PaaS environment. My previous permissions in the cloud console are restored, but...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have encountered requests from unauthenticated sources on the webserver. Can these requests be blocked before reaching the...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a requirement to mask the PI (Personal Information) data in our database. Is it possible to install the mask-related plugin...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can you access the Dynatrace Dashboard when the Advanced tab is missing from the Monitoring page in a UAT environment?...

Issue User wishes to know which MySQL version is supported in Liferay Cloud.   Environment Liferay Cloud Resolution Currently MySQL 5.7 is supported in Liferay Cloud. Additional Information MySQL  , content:...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When we set the Search Service scale to "3" on the UAT environment (on lcp.json file), the elasticsearch cluster is not initialized...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's guidance in this article: Liferay PaaS Dynatrace Update, we need...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly Release, the verifyProduct task fails with the following error:...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service does not start up/gets shut down after starting The following error appears in the logs: [dxp] ERROR...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I see that Jenkins comes with Java 11, but it uses Java 8 by default. How can I run Jenkins Jobs with Java 11? Environment Liferay...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading our CI service the builds are failing with the below error: ServerSideFailureError: Unexpected message when uploading...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL client to access the database: Using the MySQL Client The shell access is not user friendly and makes it hard to...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do cookies travel within regions? Environment Liferay SaaS Liferay PaaS Resolution The routing of cookies depends on the location...

Issue You might face an issue during webserver deployment where you see the following error: Some error has happened during the build. Try again. [{\"message\":\"Bad Request\",\"status\":400,\"errors\":[{\"reason\":\"certificateDoesNotCoverDomain\",\"context\":{\"message\":\"The SSL...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to perform restore or deploy operations within the LXC-SM environment, the process fails to complete due to a timeout...

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Big files (>1GB) cannot be uploaded to the Document Library in SaaS/PaaS environments with clamAV enabled. Some errors related to...