Could not connect to the SMTP host exceptions

legacy Troubleshooting

Issue When sending emails, the error "unable to send message: Could not connect to SMTP host: smtp.office365.com, port: 587" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email...

This site can't be reached error

legacy Troubleshooting

Issue The website is inaccessible whenever a user attempts to upload a file larger than 102400k in size. Steps to reproduce: 1. Start Liferay Portal 6.2. 2. Click on Admin > Control Panel. 3. Navigate to Document...

'View' option is displayed when the user can edit it

legacy Troubleshooting

Issue View option is always displayed Steps to Reproduce: 1) Navigate to Object Admin 2) Create an object 3) Click on the kebab menu Expected Behavior: 'Edit' is displayed instead of 'View' 'View' is displayed only...

Migrated site template creates a site without the page templates

legacy Troubleshooting

Issue After migrating our database from Liferay 6.2 to DXP 7.3, we wanted to add a new site using a certain migrated template. After choosing it, we receive the following errors and we need to stop the server: ERROR...

Upgrade failed with no logs, certain modules are not upgraded

legacy Troubleshooting

Issue We do not have anything in our upgrade logs after we tried to upgrade from 6.2 to DXP 7.3. We ran this command in gogo shell (7.3), upgrade:check , and found these modules that have not been updated yet, e.g.:...

Blocks in object layout cannot be deleted by the user

legacy Troubleshooting

Issue The user cannot delete a block in the object layout Steps to Reproduce: 1) Navigate to Menu > Control Panel > Objects 2) Create a new object (with fields) 3) Define the layout of the object 4) Add a tab and a...

Unable to delete commerce product

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16 + Commerce Version 2.0.7. 2. Create a site using minium template. 3. Delete the created site. 4. Now, delete the created products which were created...

Update Page Content permission does not allow editing web content

legacy

Issue I checked the Update Page Content permission for a role, from the page permissions management, and the user who is assigned to this role, cannot edit web content within that page. Environment DXP 7.3 DXP...

Navigation

is shown on all DXP pages

legacy How To

Issue Liferay DXP HTML source will contain the below snippet on all portal pages: <nav class="quick-access-nav" id="vseg_quickAccessNav"> <h1...

aui_deprecated.css cannot be loaded when switching to RTL languages

legacy Troubleshooting

Issue When using DXP in RTL languages (e.g.: Arabic, Hebrew), customers may notice visual errors and inability of Liferay to load CSS files, like, for example, aui_deprecated.css and others: With messages similar...

How to resolve "Couldn't find the portal-impl.jar" errors when patching 7.0 SP 12

legacy Troubleshooting

Issue When attempting to use the patching tool with a 7.0 Service Pack 12 bundle, the following configuration error is encountered: Problem with the configuration: Couldn't find the portal-impl.jar. Please check the...

Heavy database queries involving DLFileEntry table

legacy Troubleshooting

Issue In some cases you could find that your database is spending a lot of time procesing this query: SELECT fileEntryId, groupId, companyId, userId, userName, createDate, modifiedDate, classNameId, classPK,...

When searching, "sites that do not belong to the site" will also be displayed in the search results.

legacy Troubleshooting

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Deleting Files and Folders in Documents and Media

legacy

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Unable to select required Display Page

legacy Troubleshooting

Issue How can I make a Public or Private Page a Display Page? I cannot select a specific Display Page for Web Content The Display Page I want to use is grayed out / ghosted Images to demonstrate from Web Content UI...

Using one user's JSessionID any logged in user can access the respective user's session

legacy

Issue One user's session is accessed by knowing the respective user's JSessionID. Steps for reference: 1) 2 users (say: User A and User B) 2) User "A" logs-in to the system 3) Now, user "A" has one Jession...

Liferay's OpenID Connect implementation and Single Logout

legacy

Issue Does Liferay's OpenID Connect implementation support Single Logout? Environment Liferay DXP 7.1/7.2 Resolution Liferay's current OpenID Connect (OIDC) integration only implements parts of the Final specifications,...

Not able to search document with Title after Applying Workflow

legacy Troubleshooting

Issue After applying workflow in the Web Content, try to search the same content in "My Workflow Tasks". The search shows no result. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution The observed...

initBundle FAILED when creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked

legacy Troubleshooting

Issue When creating a Liferay Workspace Project in Liferay Developer Studio with "Download Liferay bundle" option checked, the following initBundle FAILED error is reported in the console: CONFIGURE SUCCESSFUL in 15s...

Asset Publisher Widget cannot display more than 200 items per page

legacy How To

Issue Configure an Asset Publisher to show a Number of Items to Display greater than 200, for example, 300. The Asset Publisher only shows 200 items. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution Until...

Not able to create workflow for two level Approver

legacy Troubleshooting

Issue While creating a Workflow from Kaleo Designer for two-level Approver and while saving the below error is thrown. "An error occurred in the workflow engine". Environment Liferay DXP 7.0 Resolution The observed...

LDAP users are unable to log in

legacy Troubleshooting

Issue Users who are present in LDAP are unable to perform login into Liferay and the below error was observed at the server console. ERROR [liferay/scheduler_dispatch-4][PortalLDAPImporterImpl:717] Unable...

I can access the documents of a deactivated site unless permissions are revoked

legacy How To

Issue I have a deactivated Site If I try to access the Pages, I get the message: "This site is inactive. Please contact the administrator." At the same time, Documents and Assets can still be accessed and modified...

When SAML is enabled, logging out from particular Site should stay at the respective site itself

legacy

Issue When SAML is enabled, logging out from "SITE A" is not redirecting/stays at the respective site's home page itself. Environment Liferay DXP 7.1 SAML plugin Resolution The ideal scenario is...

Site Administrator cannot add a Basic Web Content - DXP 7.0

Issue As a Site Administrator when I go to Content and click on the "+" button to add a basic web content, the basic web content option does not appear. Environment Liferay DXP 7.0 Resolution As an Administrator, if...

Liferay DXP 7.2 Features Overview

legacy

Liferay DXP gives businesses the ability to connect backend systems through integration along with a flexible, modular architecture that enables agile growth with user needs. Key...

Liferay DXP 7.2 Deployment Checklist

legacy

The Liferay Engineering and Global Services teams have performed intensive performance and scalability testing on Liferay Digital Experience Platform (DXP) 7.2 and the accumulated...

Double quotes in CKEditor source view are converted to " upon publishing the content

legacy Troubleshooting

Issue In a web content having an HTML field, after inserting this HTML in the source view: <video id="vid1" class="video-js vjs-default-skin" controls width="100%" height="480" data-setup='{ "techOrder":...

Controlling File Upload Permissions for Documents and Media

legacy

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Is it possible to show/hide the user information items?

legacy How To

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Is it possible to create a user who does not belong to any organization?

legacy How To

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If a user doesn't belong to any organization, can they access a different organization site?

legacy

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Liferay.Portlet.ready is no longer functional after 6.2 > 7.0+ DXP migration

legacy Troubleshooting

Issue After 6.2 > 7.0+ DXP migration, customer may notice that custom AJAX scripts called through Liferay.Portlet.ready are no longer functional Environment Liferay DXP 7.0+ Resolution Verify if the issue...

About the "Link Portlet URL to Page" feature

legacy

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Can I copy my current site to the new instance?

legacy How To

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The total number of search results per site does not match the total number of search results.

legacy Troubleshooting

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Reindexing with script

legacy How To

Issue As a developer, I would like to trigger reindex on my portal using a script, instead of running it via UI. This would for example bring the benefits of schedulable reindexing. Environment Liferay DXP 7.1...

Deleting background tasks (such as LAR exports)

legacy How To

Issue As an administrator, I would like to clean up the environment - therefore retrieve free space - by deleting previous exports which are no longer needed. Environment Liferay DXP 7.1 Resolution Resolution A) - A...

Custom portlet on DXP 7.2 triggers error 'TypeError: Liferay.Loader.addModule is not a function'

legacy Troubleshooting

Issue As a developer, I would like to use function addModule in my custom portlet on DXP 7.2 the same way I did in case of 7.1 as well. However, after deploy the following errors are shown in browser console:...

Will the session timeout configured in Tomcat be overridden by applying fixpack/hotfix?

legacy Troubleshooting

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