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For customers working on Liferay DXP 7.0, the following table has been formed to serve you and provide current information regarding known issues that have been discovered, reported, or resolved. Please be sure to...

Avoiding Authentication Errors With IE8 and IE9

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When a session of Liferay times-out, an...

Buttons missing from CKEditor when using Internet Explorer 8

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. While...

Applying Security Update 2012-05-25 requires Tunnel-web

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

LiferayPortletURLs Generated For a .War File Do Not Have Authentication Token

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Subscribers often develop custom portlets...

Unable to add portlets in Nested Portlet

legacy Troubleshooting

Issue When using the "Nested Portlets" portlet, one possibility is that portlets cannot be nested because the Nested Portlets portlet is collapsed. Resolution Ensure Nested Portlets is not collapsed when attempting to...

Internet Explorer 11 with Compatibility Mode May Lead to Slow Page Loads

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of...

Minification Issues When Using ES6 in Your Custom Code

legacy Troubleshooting

This article documents a minification error you will encounter if using ECMAScript 6 (ES6) in your custom code and the ES6 code is not transpiled. In a production environment, we enable the following property in order to...

Staging Best Practices for Liferay Portal

legacy Troubleshooting

This article documents some recommendations that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Local...

CKEditor Customizations Not Applying to Translations or Forms

Troubleshooting

Issue Customizations made to CKEditor using an `EditorConfigContributor` are only applying to the editor when editing Web Content, but not in the editor for translations (accessed through Control Panel...

"Could not resolve value from secret references" error deploying build in PaaS

Troubleshooting

Issue When deploying a build in my Liferay Cloud PaaS environment, the build process fails and returns the following error message: Some error has happened during the build. Try again. [{"message":"Could not...

Uncaught TypeError: Liferay.Notification is not a constructor

Troubleshooting

Issue Adding the below script to any page through any Web content display can reproduce the issue in vanilla. <a href="#" onClick="showWltNotification('Your Request failed to process', 'danger');"> Link here </a>...

Client Extension Build Fails Due to Unresolved Dependency

legacy Troubleshooting

Issue When building a Client Extension of type jsImportMapsEntry, the build fails if the Client Extension depends on another Client Extension, because the build cannot resolve the dependency. Environment Liferay DXP...

Implementing strict rules for virtual hosts and friendly URLs

legacy Troubleshooting

Issue Having the different URLs for the same content could potentially impact SEO by affecting how pages are indexed. Even when a virtual host is defined for a site, it is possible to access that site...

Filtering Products by Category via API

legacy Troubleshooting

Issue I need to display related products on a product details page, filtered by a specific category. Attempts to filter products by category using an Information Template and API calls with...

"Inconsistent patch level detected" error occured in the logs

Troubleshooting

Issue The following error occurs in the logs due to an inconsistency in patch levels: Example 1: ERROR [server.startup : 2][PatcherImpl:204] Inconsistent patch level detected WARN [server.startup :...

Sorting Structures by Name in Liferay DXP

Troubleshooting How To

Issue The order of Structures when creating Web Content seems to be random. The structures are not sorted alphabetically or by modification date. Environment Liferay DXP 2024.Q2 Resolution Web Content Display widget...

"HTTP Status 400 – Bad Request" error occured when Updating Blogs' Custom Friendly URL

legacy Troubleshooting

Issue While updating the "Blogs" custom-friendly URL from "/liferay-blog" to "test-blogs/liferay-blogs," an HTTP Status 400 - Bad Request error appears on the UI. (A video demonstrating the issue has been attached.)...

Form Container does not display relationship field for parent object

legacy Troubleshooting

Issue I have an object A with a one-to-many relationship to object B. When I add a Form Container to a page and map it to object A, I cannot select the related object B entries. Environment Liferay DXP 7.4+ Resolution...

Knowledge Base Section Widget does not displaying the current version of Knowledge Base Article

legacy Troubleshooting

Issue When displaying Knowledge Base Articles using a Knowledge Base Section widget, once an article is edited, the displayed content will not reflect the changes made This behavior is reproducible when the Knowledge...

Tomcat Vulnerabilities CVE-2024-50379 and CVE-2024-56337 in Liferay DXP

legacy Troubleshooting

Issue Vulnerability for Tomcat discovered after moving to Liferay DXP 7.4. How to remediate Apache Tomcat 9 Remote Code Execution (RCE) Via Write Enabled Default Servlet Vulnerability (CVE-2024-50379) and...

Brave Browser Issues

legacy Troubleshooting

Issue I am experiencing an issue in Liferay, that is only reproducible in Brave browser, but not reproducible in Chrome, Firefox, Safari, or Edge. Environment Quarterly Releases Resolution The Compatibility...

Enabling ElasticSearch Sidecar logs

legacy Troubleshooting

Issue I would like to raise the log levels for ElasticSearch Sidecar The folder [liferay-home]/elasticsearch-sidecar/7.x.x/logs does not contain any log files Environment Quarterly Releases Resolution The...

Received "java.lang.IllegalArgumentException: Unsupported class file major version 65" when using JDK 21

legacy Troubleshooting

Issue I encountered the following error when compiling my custom JSON Webservice Module with JDK 21. exception "Unsupported class file major version 65" throwable "java.lang.IllegalArgumentException:...

Changing the Displayed Time Zone for Audit Logs

legacy Troubleshooting

Issue Even after changing the time zone for the instance within the Instance Settings, the time zone for the Create Date for the logs in Audit are still displayed in UTC. Environment Liferay DXP 7.4 Quarterly Release...

Getting BadPaddingException errors in the logs after an upgrade

legacy Troubleshooting

Issue After upgrading Liferay DXP, javax.crypto.BadPaddingException errors appear in the logs when using 'Auto Login' feature ('Remember me'). Example error message: ERROR [AutoLoginFilter:247] Current URL /home...

"http://localhost:8080/o/oauth2/authorize" URL redirect to the Login Page

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When accessing the OAuth2 authorization URL...

Data Migration Center: Unable to Import CSV file

legacy Troubleshooting

Issue The issue only occurs when the field is being translated, using objects alone does not cause it. Steps to reproduce 1. Navigate to the Applications Menu and click on Data Migration Center. 2. In that, click...

Unable to Import Site Template LAR

legacy Troubleshooting

Issue Import of a LAR file exported from a Site Template through Publishing -> Export fails when being imported to another environment with an error stating: The LAR file could not be imported because it requires page...

Unexpected SAML calls: com.liferay.saml.internal.servlet.filter.SpSessionTerminationSamlPortalFilter.doProcessFilter

legacy Troubleshooting

Issue When navigating through the portal with SAML disabled, there are a few SAML-related filters that are still being processed, leading to database calls and causing slower performance. at...

Impersonated user is unable to add items to the cart

legacy Troubleshooting

Issue When impersonating a user with permissions to add items to a cart, a message is seen in the UI, which says: “Danger: [object Object]” and the items do not get added to the cart. This behavior can be...

Why cannot see Publications after upgrade?

legacy Troubleshooting

Issue After making the upgrade from Liferay 7.4 update-46 to Liferay 7.4 Quarterly Release Q2 2024 user cannot see the Publications. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Consider to verify...

JSP file [/monitor/app_check.jsp] not found errors are flooding the logs

legacy Troubleshooting

Issue After upgrading from 2023.q3.8 to 2024.q3.10, customer is seeing a lot of these errors in their logs: 2024-12-19 11:43:51.749 WARN [https-jsse-nio2-11251-exec-3][code_jsp:163] {code="404", msg="JSP file...

Liferay instance node going into hang mode - Failed to validate connection

legacy Troubleshooting

Issue Liferay instance node goes into hang mode and the following error appears: HikariPool-1 - Failed to validate connection ... (This connection has been closed.) ... Possibly consider using a...

Updating Custom Account Entry Fields Fails for Person Accounts with a Specific Role

legacy Troubleshooting

Issue 'users do not have permission' exception is showing when trying to update the same custom field on Person type accounts. Steps to reproduce: 1. Start a clean 2024.q1.1 bundle 2. Navigate to configuration >...

Expiring license error occurs in clustered environment for Liferay PaaS

legacy Troubleshooting

Issue The following expired licensing error displays in Liferay PaaS logs: ERROR [main][LicenseManager:-1] Digital Enterprise Unlimited Enterprise-Wide license is expired Environment Liferay PaaS Resolution There are two...

Certificate Renewal Failing with 403 Error on Liferay PaaS

legacy Troubleshooting

Issue When attempting to renew the SSL certificate generated by Let’s Encrypt, the process fails with multiple 403 (Forbidden) errors. The error messages suggest a security restriction that is preventing the...

Insufficient Permissions to Access Folders When Uploading Documents to Web Content

legacy Troubleshooting

Issue Users with a role other than Administrator, for example, the "Editor" role, receive a permissions error when they try to access folders within Documents and Media while uploading a document to Web Content. The...

Adaptive Media Images Not Displaying for Users in Product Catalog Search Results

legacy Troubleshooting

Issue When using Adaptive Media with images in Product Catalog search results, the images are displayed correctly for some users, but not others. For example, Adaptive Media is not working for...

Web Content "Modified by" User Appears to be Incorrect After Translation

legacy Troubleshooting

Issue After translating existing web content, the last modified user displayed is the original author, not the translator. Environment Liferay DXP 7.4+ Resolution The "Modified by" user and timestamp for web content...