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jQuery error in the logs when using Quarterly Release 2023.Q4

Issue When jQuery is enabled we are facing the following error in the logs: ERROR [http-nio-8080-exec-8][ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/bootstrap.bundle.min.js because its content type is not...

FTL Error in Category Facet with Vocabulary Layout Display Template

legacy Troubleshooting

Issue Category facet error when selecting certain categories under vocabulary layout display template. Steps to reproduce: Create a search page using the search template under global templates. Uncheck the inherit...

Text field limited to 120 characters in forms

legacy Troubleshooting

Issue If users enter more than 120 characters, the form is published successfully, however, when implemented in a form widget, they will notice that the text in both has been reduced to accommodate the...

HTML Parsing errors when reindexing journal articles (jericho)

legacy Troubleshooting

Issue In general, this error may occur after upgrading to Quarterly Releases. When reindexing or updating specific web contents, errors are displayed in logs similar to the following traces: ERROR...

Enabling Special Characters for Screen Names and Passwords

legacy Troubleshooting

Issue When trying to use special characters for setting screen names and passwords, not all special characters are accepted. Environment DXP 7.0+ Resolution There is a simple workaround available to enable...

Unable to assign organizations to users if SPA is disabled

legacy Troubleshooting

Issue Steps to reproduce: 1. Create portal-ext.properties with this property to disable SPA: javascript.single.page.application.enabled=false 2. Navigate Control Panel → Users & Organizations → Organizations →...

Language options show wrong placeholder

legacy Troubleshooting

Issue Placeholder shows 'Select an Option' on the Language option Steps to Reproduce: Menu > Control Panel > Objects Create a custom object definition Go to the Fields tab Add a custom field Open the custom field...

Jenkins build failed with exception of "no artifacts found that match the file pattern build"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing with the below errors for all...

Email for activation of Analytics Cloud is delaying to arrive

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We've activated the Analytics Cloud account through the...

Old images' thumbnails are not displayed in Google Chrome

legacy Troubleshooting

Issue Some thumbnails related to images created a long time ago are not displayed in Chrome, but they can be displayed in Firefox. When inspecting the request through the Developer Tools, there is one of following...

"Unable to import user" messages when performing concurrent authenticated JSONWS calls against an LDAP cluster

legacy Troubleshooting

Issue Given an environment with the following components configured: LDAP cluster with more than one node. JSONWS calls through basic authentication. LDAP Import enabled. Login against LDAP. Several concurrent...

DocuSign Error: The access token provided is expired

legacy Troubleshooting

Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...

Search is not working correctly with document and media files

legacy Troubleshooting

Issue Would like to find document and media files faster during item selection. Providing part of the file name in the search term does not return the correct results or return nothing. Using wildcard at the...

Merge Category Between Environments

legacy Troubleshooting

Issue We have the same category in UAT and Production but the category UUID is different. Therefore, we cannot import the web content lar file which exported from UAT. Environment Liferay DXP 7.4 Resolution Steps to merge...

Error "Invalid site key" when using reCAPTCHA v3

legacy Troubleshooting

Issue When configuring reCAPTCHA v3 and testing it on the "Forgot Password" page, the following error message is reported: "ERROR for site owner: Invalid site key". Environment Liferay DXP 7.2+ Resolution Liferay...

Title is not replaced when importing fragment

legacy Troubleshooting

Issue When renaming a fragment that has been previously imported into the environment in a collection and subsequently importing the same collection again, the system indicates a successful import. However, upon...

Error: Only known users are allowed to sign in using OpenID Connect.

legacy Troubleshooting

Issue You might encounter an error when using OpenID Connect, and users who are not yet been registered to Liferay are unable to login as they are identified as strangers. The error appears as the...

Images displayed in a fragment lose resolution

legacy Troubleshooting

Issue An image selected in a fragment loses resolution and is displayed with lower quality. Environment Quarterly Release 2023.q3 Resolution The image resolution is adapted to the resolutions defined in Adaptive...

Unable to select organization in segment property

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Add an organization. 3. Add a segment. 4. Add an organization property. 5. Select the organization. Expected result: User should be able to select the...

The field should save the previous selection

legacy Troubleshooting

Issue Comma in Values of Select from List in Structures Steps: Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words in the JSON file. Import...

Screen name must not be duplicate but is already used by user SAML Error

legacy Troubleshooting

Issue Some users can't log into Liferay via SAML when Liferay acts as Service Provider. There's an error in the logs about a duplicate screen name: 2023-11-30 18:04:53.521 ERROR...

Remote Publish is Failed After Upgrading JBoss EAP 7.0 to 7.4.13

legacy Troubleshooting

Issue The remote publish always failed after upgrading JBoss EAP 7.0 to 7.4.13. In the Staging server, the following error occur: ERROR [liferay/background_task-1][StagingServiceHttp:327]...

Stack overflow and org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception

legacy Troubleshooting

Issue There is a stack overflow error together with the error org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception Environment Liferay...

Dropdown always opens upward

legacy Troubleshooting

Issue Select input dropdown opens upward in the system settings Steps to reproduce: Navigate to a settings page with a select input (For example, Control Panel > System Settings > Search > Category Facet Field)...

Unique constraint violation makes it impossible to change page configuration

legacy Troubleshooting

Issue The attempted efforts to modify the configuration of a page don't work. There are errors in the log about a unique constraint violation for index IX_C753170C; ERROR [default...

Product Specification is not being displayed in search results when faceted navigation is enabled

legacy Troubleshooting

Issue This article describes a scenario where search results are not being displayed for a Product specification when faceted navigation is enabled Environment Liferay Quarterly Releases Liferay DXP 7.4+ Resolution Please...

Data migration of documents to S3 fails with NoSuchFileVersionException

legacy Troubleshooting

Issue We use the Data Migration tool to migrate our document library from FileSystemStore to S3 (although the issue might be relevant for other migrations too) While it runs, it fails with NoSuchFileVersionException (see...

Unable to get dynamic data mapping form field value type for content ID

legacy Troubleshooting

Issue While upgrading Liferay from DXP 7.1 to 2023 Q4.0, the below warnings were encountered: WARN [main][DDMFieldUpgradeProcess:626] Unable to get dynamic data mapping form field value type for content ID 6019934...

Issue with DynamicQuery for KaleoInstanceToken and DDMFormInstanceRecordVersion

legacy Troubleshooting

Issue Below error was encountered while trying to use the 'Dynamic Query' in custom code: ERROR [http-nio-9090-exec-9][DynamicQueryFactoryImpl:83] Unable find model...

Eclipse / Liferay IDE: "Failed to read schema document" URL when creating JNDI connections for Spring Portlets

legacy Troubleshooting

Issue When creating JNDI connections using Spring, Eclipse / Liferay IDE users may encounter the following error: "Failed to read schema document 'http://www.liferay.com/schema/lrjee/liferay-jee.xsd', because 1)...

Database throughput problems due to queries to the AssetEntry table executed by the assetEntryLocalServiceUtil.getEntries method

legacy Troubleshooting

Issue We have a custom development that calls the assetEntryLocalServiceUtil.getEntries method: AssetEntryQuery assetEntryQuery = new AssetEntryQuery(); assetEntryQuery.setAnyCategoryIds(new long[] { categoriaMesVistos...

Object creation fails with the error "400 Bad request Someone may be trying to circumvent the permission checker"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to create new objects, I receive the following error...

Log messages for Stored XSS vulnerabilities

legacy Troubleshooting

Issue We would like to know whether there are any strings to search for in log files, to check if any of the following vulnerabilities have been exploited in our environment? LSV-1237 / CVE-2023-42628 LSV-1236 /...

“Your request failed to complete” shows up when trying to discard changes of a published Publication

legacy Troubleshooting

Issue “Your request failed to complete” is displayed in the UI when trying to discard the changes of a published Publication. Environment DXP 7.4+ Resolution What happens is that, originally, the Discard...

Service Builder: Cannot find symbol *LocalService for referenced entity

legacy Troubleshooting

Issue After targeting a more recent version of the product, you may get a 'cannot find symbol' error for an injected @Reference in your FooLocalServiceBaseImpl class. Something like this: error: cannot find symbol...

Asset Publisher does not update existing Web Content that has been edited and scheduled for future publication

legacy Troubleshooting

Issue When using an Asset Publisher on my Portal, if I make any changes to a existing Web Content and schedule it to be published at some point in the future, my Web Content disappears from my Asset Publisher and only...

Cannot redirect user account creation page to prevent guest users to create new accounts

legacy Troubleshooting

Issue Would like to be able to control user account creation on the portal. Trying to use the redirection feature of Liferay, however, it seemed not to be working. Environment DXP 7.4 Resolution Configure the...

Docusign integration not working

legacy Troubleshooting

Issue We are trying to integrate docusign to our app and for that we followed this...

URL for uploaded documents not being displayed

legacy Troubleshooting

Issue After uploading a document in Documents & Media and clicking on Details, its URL should being displayed on the right hand side menu, under "Latest version URL, but it is not. Environment DXP 7.3 Resolution A .jsp...

Webserver deployment fails with error "Desired service spec customDomains exceeded the max limit"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the webserver service but the...

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