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The structure cannot be deleted because it is required by one or more structure links error

Issue Position error in the message after deleting a Field Set linked with a process at Manage Field Sets page, showed misaligned, sloppy, and confusingly, with a white box in the background. Steps to Reproduce: 1)...

Unable to search orders in the submission page

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Minium Site and perform a full reindex. 3. Navigate to Commerce > Channels and edit the Minium Channel. 4. Set 'Buyer Order Approval Workflow' to the...

Lodash Security Vulnerability

legacy Troubleshooting

Issue In Liferay, a vulnerable version of Lodash 4.17.14 is being used. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue LPE-17236 and has already been fixed in the latest fix...

There is no length restriction on the Name and Description of Web Content template

legacy Troubleshooting

Issue Name and Description don't have a length restriction Steps to reproduce: 1) Navigate to Content&Data> Web Content> Templates 2) Create a new Template Observed Behavior: Name and Description don't have length...

The page title size and place are not working with long texts

legacy Troubleshooting

Issue When using a long page title, the text is overlapping the other elements on the published form. Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Create a new form 3) Add any field 4) Add a long...

Error Accessing Notifications in Liferay 7.4

legacy Troubleshooting

Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under...

Workflow tasks shows deleted commerce order

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog...

When a file is not uploaded, the upload field throws a validation error, even if it is not required

legacy Troubleshooting

Issue The form is not submitted correctly Steps to reproduce: 1) Create an object with the text field required 2) Create an object with an upload field NOT REQUIRED 3) Create a new content page 4) Add a Form...

The preview component of the Info Panel shows a broken image preview

legacy Troubleshooting

Issue Invalid preview for non-image files in Info Panel Steps to reproduce: 1) Upload a non-image file to Documents and Media, such as; a PDF file 2) Navigate to the Content Dashboard in Menu > Applications 3)...

User cannot configure priority with negative values within actions on a workflow nod

legacy Troubleshooting

Issue User cannot configure priority with negative values within actions on a node as in previous versions of the portal Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new...

Unable to add Product Display Page inside channel

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Navigate to channels. 4. Click on the 'Product Display Pages' tab. 5. Click on the "+" button and add the...

NullPointerException in Knowledge Base Search widget

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a page and add a 'Knowledge Base Search' widget on the page. 3. Input any keyword into the search bar and hit Search. Expected Behavior: Knowledge Base...

No products were found

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a site by using the 'minium site template'. 2. Navigate to Site Builder > Pages > Create a page. 3. Add the 'search result' widget on the page. In order to see the product....

User can Import a non XML file to Process Builder

legacy Troubleshooting

Issue User can Import a non XML file to Process Builder Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process by importing a .pdf file Expected Behavior: Should not be...

Required alert is displayed on Name and Label fields

legacy Troubleshooting

Issue Required alert is displayed on Name and Label fields when only the Label field is blank for Object and Object Field Steps to Reproduce: 1) Navigate to Objects 2) Click to create an Object 3) Leave only the...

Custom field values are not saving for Document Folder

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Log in as admin. 3. Navigate to Custom Fields under configuration. 4. Select 'Documents Folder'. 5. Create a new custom field for the document folder. 6....

Fragment Configuration Breaks Form Display

legacy Troubleshooting

Issue In 7.3 SP3, Changing a configuration setting that changes the applied CSS class on the fragment <div> causes the Form in the drop zone to be added twice, which results in the form not displaying at all. The...

Displaying and playing video files

legacy Troubleshooting

Issue Looking for a scenario for the video popup displaying and playing video files on video file upload. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution By default, Documents and Media don’t...

Error Reading Image File in Liferay Document Library

legacy Troubleshooting

Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130...

Enabling information about server errors in the JSON response

legacy Troubleshooting

Issue There is no error messages from api json services. How to manage the serialization and access to Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related...

Video added in fragment not autoplaying on first page load

legacy Troubleshooting

Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with...

How to download the files attached to forms

legacy Troubleshooting

Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP Resolution These form attached...

Blogs With Images Load Slowly and Eventually Time Out

legacy Troubleshooting

Issue When I try to navigate to a blog post that contains images, it loads very slowly and eventually times out. Images were copy/pasted from a local computer into the blog post (rather than being uploaded...

User's aren't seeing the correct experience associated with their segment

legacy Troubleshooting

Issue When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it. Environment DXP 7.3 Resolution It is expected that SegmentsEntryRel doesn't...

Liferay slows down while discarding Publication conflicts

legacy Troubleshooting

Issue When I attempt to discard conflicts from a publication, Liferay slows down and eventually times out. Environment DXP 7.3 DXP 7.4 Resolution This issue is resolved by LPS-162683. Open a Help Center ticket to...

Marketplace "my purchased" page is no longer accessible. How can I download the apps I already purchased?

legacy Troubleshooting

Issue With the updated Marketplace user interface, I can only see new applications and I can't access the "my purchased" page to access applications I previously purchased. Resolution The current workaround to...

Tags Search not returning more than 50 results

legacy Troubleshooting

Issue We are facing an issue in tags search. We have 64 tags with similar names (book1, book2, book3, etc.), and searching for "book" will only return 50 tags at most. How do we increase this limit? Environment...

CMS-Clear option does not work after filtering down Web Contents

legacy Troubleshooting

Issue The Clear option that appears after filtering the Web Contents on the drop-down menu does not clear the filter when it is clicked. Environment DXP 7.2 Resolution A hotfix can be requested with the...

Unable to retrieve the properties from Analytics Cloud

legacy Troubleshooting

Issue We connected our Liferay instance to Analytics Cloud and the instance shows that the connection is successful. But when we try to Sync Sites, we receive the following error message: For our Liferay instances, we...

Modifying the extension of a document persists even on downloading the file

legacy Troubleshooting

Issue Changing the extension of document and media file, causes the downloaded file to have the modified extension. Steps to Reproduce: 1. Create a new basic document 2. Upload a file to the document...

Categorization of 'Blogs' is not working

legacy Troubleshooting

Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in...

Unable to add newly created product in the product group

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the...

Slowness in the IDE

legacy Troubleshooting

Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

When logging in with an OpenID Provider, the portal shows "Internal Server Error"

legacy Troubleshooting

Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while...

Why are there fewer users in the segment with a custom field?

legacy Troubleshooting

Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users...

Content pages in search results don't link to the page

legacy Troubleshooting

Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To...

Does OpenOffice integration allow DOCX format conversions?

legacy Troubleshooting

This article includes a link to third-party documentation and third-party resources are not supported or maintained by Liferay, so should be used at your team’s discretion. Issue I want to download my text documents in...

A form that is rendered on a page will automatically save a draft of the form even if there has not been any interaction

legacy Troubleshooting

Issue Steps to Reproduce Go to Product Menu > Liferay DXP (Site) > Content & Data > Forms, and add a new form. Give the new form a title (e.g. My Form), and a Select from List with option A and option B. Go to the...

Search result is not appearing for web content when switching to card view

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Create a new basic web content. 3. Search the created web content in the search bar. 4. Now, switch the Display Style to Card view. Expected Behavior: The...

Object entry permissions are not working when impersonating users.

legacy Troubleshooting

Issue When logging in as an administrator and impersonating a regular site member (with non-elevated permissions), all records are shown instead of just the records of the Site Member. However, when using Objects...

Search Results