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Error persistenceField is null when building portlet for Quarterly Release versions

Issue When trying to build a custom portlet for a quarterly release version, the build fails with the following error: persistenceField is null Environment com.liferay.gradle.plugins.workspace version is less than...

Liferay userGroup view permission not working

legacy Troubleshooting

Issue Post assigning VIEW permission of 'UserGroup' to a role, assigned users are able to perform all the operations on UserGroup, i.e. there is no restriction. Steps to reproduce: Create a custom regular role,...

Getting Error 'java.io.IOException: Unable to include JSP'

legacy Troubleshooting

Issue User has encountered similar error post installation of a liferay hotfix: ERROR [https-jsse-nio-0.0.0.0-8443-exec-29][DynamicIncludeUtil:81] java.io.IOException: Unable to include JSP...

LOGOUT event is not added to Audit Table

legacy Troubleshooting

Issue LOGOUT event is not being audited when SAML SLO is enabled. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution This happens because LogoutPreAction and LogoutPostAction classes do not get...

There are invalid rule expressions while saving form

legacy Troubleshooting

Issue It's possible to save a Form with fields removed from the Form Builder that make part of a rule. Steps to Reproduce : 1. Go to Content&Data > Forms 2. Create a new Form 3. Add two fields: Text Field and Date...

Guest users get a 200 OK response when calling URL

legacy Troubleshooting

Issue When guest users call http://<server>:<port>/manage, they get a 200 OK response. Steps: Start a vanilla Liferay DXP server Log in Go to the Personal Menu, click the user's avatar Log out Go to...

The eclipse button is not available

legacy Troubleshooting

Issue The eclipse button is missing from the journal list page. Steps to reproduce: 1. Start the server 2. Add a new web content. 3. Go to the web content list page. Observed behavior: The Eclipse button is...

Unable to build the module: Could not find com.liferay.portal:release.dxp.api errors

legacy Troubleshooting

Issue Sometimes users face the following error while building their modules: Task modules: test-search-results-limit:compileJava FAILED FAILURE: Build failed with an exception. what went wrong: Execution failed for...

Linking content while impersonating includes ?doAsUserId

legacy Troubleshooting

Issue When linking content while impersonating a user, sometimes the `?doAsUserId` is included in the link. `doAsUserId` parameter is included in document URL when selected from Repository Browser...

Jenkins builds failing in Liferay Paas

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing. We can see below trace in...

Slow build times when compiling a React Portlet

legacy Troubleshooting

Issue After setting up some libraries in package.json, like mui, the build time is longer than expected. Environment DXP 7.0, 7.1, 7.2, 7.3 DXP 7.4, Quarterly Releases Resolution In most cases, this...

Unable to add custom object using collection display

legacy Troubleshooting

Issue Steps to reproduce: 1. Go to Control Panel > Object 2. Create a new Object O1 3. Click on Object > Account98 4. Go to tab relationship 5. Create a relationship "O1 rel" type "One to many" with custom object...

Journal Search Services Were Removed

legacy Troubleshooting

Issue My custom code uses JournalArticleLocalServiceUtil.search API and it is not working in 7.4 U72 anymore. Environment Liferay DXP 7.4 Resolution This API (JSONWS: journal.journalarticle/search) is removed by LPS-179287...

The single approver doesn't work when Groovy has been added to the blacklist

legacy Troubleshooting

Issue Workflow doesn't work if I add com.liferay.portal.scripting.groovy.internal.GroovyExecutor to the blacklist file com.liferay.portal.component.blacklist.internal.ComponentBlacklistConfiguration.config ...

Clean previous deployments which are stuck in a "in progress" status

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and...

Changes made to Questions widget configuration aren't reflected after being saved

legacy Troubleshooting

Issue Changes made to the field layouts in the Configuration page for the Questions widget are not being reflected on the page where the widget is deployed. This issue can be reproduced with the following steps. Start...

An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3.

legacy Troubleshooting

Issue An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3: Upon running: patching-tool.bat info: Problem while reading patch...

Re-indexing is not working properly

legacy Troubleshooting

Issue When performing the full re-indexing the following error appears in the logs org.elasticsearch.ElasticsearchStatusException: ElasticsearchStatusException[Elasticsearch exception...

Error When Installing Liferay Developer Studio on a MacBook Pro M1

legacy Troubleshooting

Issue I would like to install Liferay Developer Studio on a MacBook Pro M1 computer When trying to install an error message is received "LiferayWorkspace-[date]-osx-installer" cannot be opened because the developer...

Users are not able to log in due to transaction lock errors in database

legacy Troubleshooting

Issue Some users are not able to log in to the environment, even after clearing the database cache The user generally encounters a temporarily unavailable banner or a not authorized 401 error The following transaction...

Clicking back arrow on page when editing a page results in a NullPointerException

legacy Troubleshooting

Issue When editing a page, exiting using the back arrow leads to an error page instead of the previous page and a NullPointerException in the log Environment DXP 7.3 u18 Resolution Upgrade to 7.3 u34 or seek...

Many-to-Many relation with Commerce Product

legacy Troubleshooting

Issue If having a Many-to-Many relation with Commerce Product and defining an Object Layout with a tab for the Commerce Products relationship > it doesn't work. Users cannot select products. Environment Liferay DXP...

Service shows as starting in the UI and not completing

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Around Oct. 9th, 2023, after deployment, console shows...

"Unknown product version" error

legacy Troubleshooting

Issue I received "Unknown product version" error while I wanted to use my new hotfix. Environment Liferay DXP 7.3,dxp-2-7310,hotfix-2058-7310 Resolution The reason for the Patching Tool to display the...

Backup fails with Error: Retry total time limit exceeded

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup failed with the below exception:...

Admin user can't access anything

legacy Troubleshooting

Issue We created a cloud environment, cloning our local environment, and while the local admin user works well, the cloud admin doesn't seem to have the same rights and can't access anything an admin...

Order Date Range filter

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site using the Speedwell template. 3. Add an item to the cart. 4. Check the order date (Control Panel > Commerce > Order). For example, if the order...

Unable to control visibility for Account Roles

legacy Troubleshooting

Issue Users from an Organization without View permission to see other Organization information are able to do so even after setting everything up properly. The steps for this issue should look like this:...

The checkboxes inside the facet are not clickable

legacy Troubleshooting

Issue Category Facet is not working Steps to reproduce: 1. Create a Minium Site 2. Open the Minium Catalog 3. Use the Category Facet to filter by category Expected Behavior: The checkboxes inside the facet are...

Placed Orders page showing blank

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site with a minium site template. 3. Create a user with view permissions of 'Order', 'Channel', 'Catalogs', and 'Accounts'. 4. Provide membership of...

Columns are not created in the database table

legacy Troubleshooting

Issue After deploying the service builder module, a table was created in the database; however, after adding a new entry or column to the service.xml file and building the module, the generated column was not...

tag is not working

legacy Troubleshooting

Issue Facing errors while using tag library <liferay-ui:input-editor> in JSP files. Environment Liferay DXP 7.4 Resolution The <liferay-ui:input-editor/> tag is deprecated as of Liferay DXP 7.1 in favor of...

Web Content is not fetched with Headless Delivery API structured-contents

legacy Troubleshooting

Issue When I use the headless API (o/headless-delivery/v1.0/sites/X/structured-contents) to obtain the web contents of a certain site X, no results are returned. Environment Liferay DXP 7.3 Resolution Make sure you...

Downloading Backups via the CLI Tool

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We use CLI to download the database backup but the download is failed...

Error when uploading document via WebDAV

legacy Troubleshooting

Issue When trying to upload a document with required fields by WebDAV, the following error is shown: "Error while copying file": There was an error copy the file into...

The warning 'This field is reruired.' can't be displayed properly under the Select From List in a multistep form

legacy Troubleshooting

Issue The warning of the required field can't be displayed properly in a multistep form under the Select From List as below: Environment Liferay DXP 7.1 Resolution This was fixed by LPS-197367, please open a help center...

Is it possible to clean up DDMTemplateVersion table? How?

legacy Troubleshooting

Issue DDMTemplateVersion table has many records and we are not using it. In addition, it can cause some minor performance issues. Is it possible to clean up that table? Environment Liferay DXP 7.4+ Resolution NOTE: Be...

When using Firefox 119.0 I cannot write in editable fields

legacy Troubleshooting

Issue Unable to edit or fill web contents, I can't edit fields in the forms, The keyboard doesn't appear when creating or editing an event in the calendar. Environment DXP 7.0, DXP 7.1, DXP 7.2 and DXP 7.3 DXP...

Implementing an Item Selector

legacy Troubleshooting

Issue I am trying to create an Item Selector using the article Implementing an Item Selector On step 5, Portlet shows but clicking on the "Select button" gives error message in console and nothing else happens...

Not getting Snippet field in the Document object which is required for Search Summary purpose

legacy Troubleshooting

Issue Snippet field doesn't get returned after using SearchRequestBuilderFactory to create the Search Request following Liferay's official documentation. Environment DXP 7.4 Resolution In order to get a...

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