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log4j-core-2.13.3.jar exists inside the fix pack

Issue This article highlights the concern with the following path of log4j lower version jars. {liferay_home}/patching-tool/patches/liferay-fix-pack-dxp-16-7210.zip!binaries/MODULES_BASE_PATH/marketplace/Liferay...

Grid does not work properly with Rules

legacy Troubleshooting

Issue Steps to Reproduce: Start Portal Go to Content & Data>Forms Create a form with a grid and any other field Give the grid field 2 rows and 2 columns Go to the Rules tab Set a new rule that if "Grid" is equal to...

After changing the password, site members are not redirected to a page where they don't have the guest view permission

legacy Troubleshooting

Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest...

Item Selector does not display PDF previews

legacy Troubleshooting

Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of...

Error with liboneagentloader.so starting Liferay service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the...

ClassNotFoundException thrown when exporting the form entries in XLS Format

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay 7.2 server. 2. Create a form. 3. Deploy created form on the page and submit it. 4. Go to form configuration and select 'view entries' > Export. Choose format XLS. ...

Password reminder answers are not masked

legacy Troubleshooting

Issue As Liferay DXP does not hide password reminder answers, attackers can capture user's password reminder answers through man-in-the-middle or shoulder surfing attacks. Environment Liferay DXP 7.0 Liferay DXP...

WCAG Accessibility issue on the <@liferay_ui["quick-access"]> taglib

legacy Troubleshooting

Issue (WCAG) accessibility issue on the <@liferay_ui["quick-access"]> taglib. Steps to reproduce: 1. Start Liferay 7.2 dxp-8 server, log in as Admin on Chrome browser. 2. Create a new dummy theme with Theme...

Unable to create role with edit/update/delete permissions on all widget's application display templates

legacy Troubleshooting

Issue If you want to manage permissions on all widget's templates / adt's you can use a general Administrator role or a specific custom role. With the current implementation users having the custom role will only be...

Mouse scrolling is not working while adding and dragging a new portlet from the sidebar from DXP 7.3

legacy Troubleshooting

Issue On larger widget pages, positioning a portlet while adding it from the sidebar by dragging can be uncomfortable from DXP 7.3 as mouse scrolling is no longer working. Environment Liferay DXP 7.3 Liferay DXP...

I cannot reuse a friendly URL that has already been used by another page

legacy Troubleshooting

Issue We are experiencing an issue where it is not possible to reuse friendly URLs that have already been used by another page and are no longer in use. I get the following error message: Error: The friendly URL is...

Global site DDMs are not exported

legacy Troubleshooting

Issue We have some DDMs defined in Global site. In a second site (Site A), we define some DDLs that use those DDMs from Global site. We export the Site A DDLs. When we try to import them in a third site (Site B),...

Publication fails caused by "No User exists"

legacy Troubleshooting

Issue Publishing a Widget Page Template from Staging to Live will fail if the user who created it no longer exists. The following stack trace is seen in the logs: Caused by:...

New user is not being able to login properly

legacy Troubleshooting

Issue A new user (this also happens to LDAP users) is unable to log-in the first time, but seems to be able to log-in on the second attempt. Steps to reproduce: 1) Create a guest user from Create Account tab at the...

Missing thumbnails after upgrading from DXP 7.0 to DXP 7.1+

legacy Troubleshooting

Issue After the upgrade, thumbnails are missing when we open the image gallery in the content WYSIWYG editor. Clicking on the cards makes the thumbnails appear. Environment Upgrade from DXP 7.0 to 7.1+ Resolution...

HTTP ERROR 414 when attempting to move web contents/folders

Troubleshooting

Issue When I try to select all web contents and/or folders and try to move them to another folder I receive an "HTTP ERROR 414". Reproduction Steps: Go to Content & Data --> Web Content Create several web contents...

Guest user cannot see the Questions widget

legacy Troubleshooting

Issue I placed a Questions widget on a Widget Page and posted a question. The Questions widget has the Guest View permission. When a Guest user access this widget page, the posted question is not display and the...

Nothing appears in the search "suggestions" widget.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of this node

legacy Troubleshooting

Issue When opening a Web Content in edit mode, the following error populates within the browser console: Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of...

Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord

legacy Troubleshooting

Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field Environment 2024.Q1.1...

Unable to scroll right section panel in web content

legacy Troubleshooting

Issue After deploying a custom admin theme (without any customization), user is unable to scroll right section panel. Steps to reproduce: 1. Deploy the attached custom-admin-theme (custom admin theme doesn't...

Personal Menu is disappearing after deploying custom admin theme

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Deploy custom admin theme (without any customization) by navigating to $Liferay_Home/deploy. 3. Log in as admin and Navigate to Control Panel > Instance...

Disable 'redirected to' popup

legacy Troubleshooting

Issue When accessing a page site as guest and changing the default language (IT) to another (for example EN), an azure popup will appear on the bottom left with the following message: Success: You were redirectet...

How to retrieve images associated with Asset Categories from custom code?

legacy Troubleshooting

Issue When editing a category, it is possible to set images. However, when trying to get those images from my custom code, I am unable to do that. There are no related methods in AssetCategory objects. Environment...

Plugin Descriptor Error When Building Maven Fragment in AWS Codebuild

legacy Troubleshooting

Issue We are observing errors in the console log for various plugins when trying to build a custom fragment via maven in AWS Codebuild: [ERROR] Failed to parse plugin descriptor... Invalid CEN header Environment DXP...

Image title overlap on small screens

legacy Troubleshooting

Issue When viewing an image after it has been uploaded to Documents and Media and trying to scroll on small screens, the image title overlaps. Environment Liferay 2024.Q1.1 Resolution The observed behavior is a...

Workflow Metrics display only in UTC

legacy Troubleshooting

Issue When viewing the “dateCreated” timestamps in the Workflow Metrics view, the timestamps are always rendered in UTC rather than the user’s time zone. Environment Liferay DXP 7.4 Resolution The observed behavior...

CAPTCHA does not work for Guest users on forms

legacy Troubleshooting

Issue When enabling CAPTCHA on my forms, Guest users are unable to submit the form. Environment DXP Quarterly Release 2023.Q3.4 (or earlier version) DXP 7.4 Resolution This behavior is a known error in the Product and...

"NoSuchFileEntryException" error message appears

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Dynamic Picklist in Liferay Forms using Objects

legacy Troubleshooting

Issue We have created a Liferay form with Object and used the concept of dynamic picklist (data provider + picklist). However, we're facing issues with saving the data (selected from the picklist) upon form...

Custom Service Builder module, functional in Liferay DXP 7.4, no longer works when updated to Quarterly Releases

legacy Troubleshooting

Issue A custom Service Builder module functional in Liferay DXP 7.4 no longer works in a QR environment. Unsatisfied references appear when inspecting the custom Service Builder module. Environment Quarterly...

After importing the object to the portal, it's not visible on the 'Fragments and Widgets' option

legacy Troubleshooting

Issue Import the object on the portal, the import was successful but after navigating to the 'Fragments and Widgets' option and searching for the imported object, it's now visible. Steps: Create a 'Demo' object with...

Language Override stores entries with incorrect character encoding

legacy Troubleshooting

Issue When editing or creating a Language Key through Control Panel → Configuration → Language Override that includes umlauts, accents, or any other special characters, the value displays encoding...

<@liferay_aui.script> taglib JavaScript is executed twice in Journal Article templates with disabled cache

legacy Troubleshooting

Issue JavaScript added within the <@liferay_aui.script> taglib inside a web content template executes twice, leading to unintended behavior. For example: <@liferay_aui.script use="aui-base,aui-video">...

Query Regarding Dynatrace License Renewal and Configuration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's...

Embedding an external video in Web Content Article fails (iframe)

legacy Troubleshooting

Issue Publishing a Web Content Article with an embedded video link (to YouTube for example) results in this error and the video not being displayed: An Error Occurred Try watching this video on www.youtube.com, or enable...

Microsoft Translator fails to auto translate to Indonesian language

legacy Troubleshooting

Issue After enabling Microsoft Translator, as per this documentation, selecting the Indonesian language to translate to and clicking the Auto Translate button, the following message appears in the UI,...

Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API

legacy Troubleshooting

Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web...

Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded

legacy Troubleshooting

Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database...

The list of web contents filtered by Mine or Recent can take some time to load

legacy Troubleshooting

Issue When using the Web Content admin view filters Mine or Recent, the list of resulting web contents can take a while to load. Environment Quarterly Release 2024.Q1, 2023.Q4, 2023.Q3 DXP 7.4, DXP 7.3 Resolution...

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