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Declining One Event of a Repeating Event Declines Every Repeating Event

This article documents how declining one event of a Repeating Event declines every repeating event. For example, if there is a weekly repeating event and a user declines that event in...

Update Manager gives plugin update reminders for up to date plugins

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents a known issue where...

Apache Tomcat Security Advisory: CVE-2018-1336

legacy Troubleshooting

General Information CVE-2018-1336 reports that, "an improper handing of overflow in the UTF-8 decoder with supplementary characters can lead to an infinite loop in the decoder causing a Denial of Service." This...

Document versioning won't display versions after 1.9 is entered

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Upon...

Avoiding a Batch Error When Defining Friendly URLs

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. If you...

Too Many CPU Intensive Tasks: A Common Performance Issue in DXP 7.0

legacy Troubleshooting

This article documents a common performance issue related to running Too Many CPU Intensive Tasks within Liferay DXP 7.0. Continue reading to discover the necessary information about this issue and how to...

Common Causes for the Properties in the 'portal-ext.properties' Not Taking Effect

legacy Troubleshooting

This article documents the circumstances for when properties in the portal-ext.properties are not working correctly. This article also discusses common causes for the properties in the portal-ext.properties not...

Installing Fixes That Involve Updates to Database Tables

legacy Troubleshooting

We understand that some customers have security policies which compel them to use the Liferay platform to connect to the database as a user that does not have elevated privileges; privileges to change the...

poi-3.16.jar

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: poi-3.16.jar, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 105139, title: ポイ-3.16.jar

How to remove files from the Document Library that are not in DLFileEntry table?

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to remove files from the Document Library that are not in DLFileEntry table?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 94144,...

'Credential cannot be null' when trying to log in with a customer database

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 'Credential cannot be null' when trying to log in with a customer database, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

Updating Elasticsearch certificates for x-pack security

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Updating Elasticsearch certificates for x-pack security, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 95203, title:...

Large files (20MB+) on Git repository become corrupted when deploying to Cloud

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Large files (20MB+) on Git repository become corrupted when deploying to Cloud, showDisclaimerMessage: true, sourceTeam: Support,...

Unable to edit a Document and Media's published document

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Unable to edit a Document and Media's published document, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: Document and...

I forgot admin user's password and I cannot login

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: I forgot admin user's password and I cannot login, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 71031, title:...

ImageMagick installation on Linux (Ubuntu)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ImageMagick installation on Linux (Ubuntu), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title:...

Fake SMTP Server for Local Bundle Email Interception

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Fake SMTP Server for Local Bundle Email Interception, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 63413, title: ローカルバンドルメール傍受用偽SMTPサーバ

SAML Plugin

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: SAML Plugin , showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 61697, title: SAMLプラグイン

An unexpected error occurred while saving your document when adding document(s) to Documents and Media

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: An unexpected error occurred while saving your document when adding document(s) to Documents and Media, showDisclaimerMessage: true, sourceTeam: Support,...

Segment session attributes for devices (brand, names, width, height) are not taken into account

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Segment session attributes for devices (brand, names, width, height) are not taken into account, showDisclaimerMessage: true, sourceTeam: Support,...

Team Members are missing from Projects in Customer Portal

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Team Members are missing from Projects in Customer Portal, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 86240, title:...

How to remove SSLHandshakeException?

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to remove SSLHandshakeException?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 40818, title: SSLHandshakeException を削除するには?

Account member cannot place order due to permission error

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Account member cannot place order due to permission error, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 61066, title:...

How to setup S3 Store from Liferay 7.2 dxp-13

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to setup S3 Store from Liferay 7.2 dxp-13, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 48440, title: Liferay 7.2 dxp-13 から S3...

Blade does not build war-core-ext modules for Liferay DXP 7.3 when using Maven

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Blade does not build war-core-ext modules for Liferay DXP 7.3 when using Maven, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 45325,...

Confirming a Site is Tracked by Analytics Cloud

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Confirming a Site is Tracked by Analytics Cloud, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: サイトが Analytics Cloud...

Color is not defined in JS when adding a new document

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Color is not defined in JS when adding a new document, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 14117, title:...

Adding of Two Numbers in FreeMarker Template

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Adding of Two Numbers in FreeMarker Template, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 8931, title: FreeMarkerテンプレートで2つの数字の足し算をする。

Data Sets are not working after upgrading to 2025.q1.4-lts where the feature is released

Troubleshooting

Issue I upgraded from 2024.q4.7 to 2025.q1.4-lts. After the upgrade, we encountered issues with Data Sets. In 2024.q4.7 I was using datasets as beta but as in 2025.q1.4 its released. I have enabled Root Objects and...

Liferay IDE: Resolving 'Unable to make field private' errors with JDK 21

Troubleshooting

Issue I'm encountering java.lang.reflect.InaccessibleObjectException: Unable to make field private ... accessible errors when starting Liferay from the Liferay IDE plugin within the Eclipse IDE with JDK 21....

The "Menu Display" text appears in the Navigation Menu widget

Troubleshooting

Issue After a failed login attempt, the navigation menu's display text appears above the menu itself. Steps to reproduce: Create a site. Create a login page and deploy the sign-in widget. Create a navigation...

Uncaught TypeError: Liferay.Notification is not a constructor

Troubleshooting

Issue Adding the below script to any page through any Web content display can reproduce the issue in vanilla. <a href="#" onClick="showWltNotification('Your Request failed to process', 'danger');"> Link here </a>...

"Could not resolve value from secret references" error deploying build in PaaS

Troubleshooting

Issue When deploying a build in my Liferay Cloud PaaS environment, the build process fails and returns the following error message: Some error has happened during the build. Try again. [{"message":"Could not...

Client Extension Build Fails Due to Unresolved Dependency

legacy Troubleshooting

Issue When building a Client Extension of type jsImportMapsEntry, the build fails if the Client Extension depends on another Client Extension, because the build cannot resolve the dependency. Environment Liferay DXP...

Filtering Products by Category via API

legacy Troubleshooting

Issue I need to display related products on a product details page, filtered by a specific category. Attempts to filter products by category using an Information Template and API calls with...

Implementing strict rules for virtual hosts and friendly URLs

legacy Troubleshooting

Issue Having the different URLs for the same content could potentially impact SEO by affecting how pages are indexed. Even when a virtual host is defined for a site, it is possible to access that site...

Sorting Structures by Name in Liferay DXP

Troubleshooting How To

Issue The order of Structures when creating Web Content seems to be random. The structures are not sorted alphabetically or by modification date. Environment Liferay DXP 2024.Q2 Resolution Web Content Display widget...

Unable to Create Liferay Module Project Fragments and Start DXP 2025.Q1.0 Quarterly Release (LTS) in Liferay Developer Studio 3.10.2

Troubleshooting

Issue In Liferay Developer Studio (version 3.10.2), when navigating to File > New > Liferay Module Project Fragment, nothing happens. The popup window for creating the fragment does not appear....

Default Language not being applied to not translated content

legacy Troubleshooting

Issue There is an undesirable behavior present when creating an object and utilizing the language translation. The content is empty instead of showcasing the content translated. Steps to reproduce: Instance Settings...

"Copy Page" button doesn't copy the page contents properly

legacy Troubleshooting

Issue We have observed that the "Copy Page" button in the kebab menu of the pages search result screen does not work as expected. The content of the source and destination pages are changed during the copy process. ...

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