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Image uploaded from the Document and Media is blur as compared to image uplaoded from tomcat ROOT folder

Issue When the image is uploaded in the system using the Document and Media and also using the ROOT folder of the tomcat server (/tomcat-9.0.75/webapps/ROOT/html), then the image uploaded from the Document and...

LCP Command Fails with "UNABLE_TO_GET_ISSUER_CERT_LOCALLY" Error

legacy Troubleshooting

Issue When deploying a microservices client extension using the LCP command in a Liferay Cloud environment, the command fails with the following error message: UNABLE_TO_GET_ISSUER_CERT_LOCALLY. Environment...

Unable to edit documents after rejection in workflow

legacy Troubleshooting

Issue User is unable to edit documents after they are rejected in a single approval workflow. The edit buttons are disabled, which prevents them from making changes before resubmitting. Steps to Reproduce: Log in...

Organization tab do not shows the user when user is added to organization via Groovy Script

legacy Troubleshooting

Issue After the execution of the below syntax in the Groovy Script, the Organization name gets appended to the user and can be seen only under the "User's details Organization Tab" but not under the...

Password syntax checking error does not appear when configuring with Minimum Lowercase 1 when creating a new account

Troubleshooting

Issue I have an issue with checking the password syntax. When they configure the password syntax with Minimum Lowercase 1, Minimum Symbols 1, and Minimum Uppercase 1, try to create an account for a guest user, type a...

How to allow unauthenticated (guest user) requests for GraphQL

Troubleshooting

Issue I implemented ReactJS Widget that relies on GraphQL requests for custom object values, with a widget exposing object entries to the public. However, unauthenticated GrapQL requests are disabled by default and...

Client Extensions Not Visible After Deployment in SaaS

legacy Troubleshooting

Issue Client extensions are successfully deployed to SaaS, the service registers as ready, and are listed in the Client Extensions Control Panel app, but they are not visible in the Widget UI when trying to add them...

Add New Custom Domains and Avoid Downtime while Let's Encrypt certificate Is Generated

legacy Troubleshooting

Issue When new custom domains are appended to to the existing list under "customDomains" in the "certs" part of the webserver LCP.json file, a new Let's Encrypt certificate is issued to include them. In the mean...

Handling an excess number of User Notifications

legacy Troubleshooting

Issue As my Liferay system sends out User Notifications over time, the UserNotificationEvent table accumulates many records quickly. I would like to schedule the cleanup of old User Notifications, so that the...

Email Settings not resetting completely from Instance Settings

legacy Troubleshooting

Issue If a user wants to reset Mail Settings from Instance Settings, it is not resetting completely Environment SaaS Resolution Open a Help Center ticket to have Support manage the environment Additional...

Using Required for system configurations.

legacy Troubleshooting

Issue We would like to add required = true configuration to our system configuration. Upon requesting the data through a groovy script the string returns empty when required = true is set. Environment DXP 7.4+...

If Form entries are saved into an Object, email notification about Form submission is not sent

legacy Troubleshooting

Issue We have created an Object and a Form. We save Form entries into the Object. When a Guest user submits the form, the notification is not sent out. We are getting the following error in the logs: ERROR...

Vulnerabilities reported in classes generated by Liferay Service Builder

legacy Troubleshooting

Issue While performing security scans, there are vulnerabilities found in custom classes that are generated by Liferay Service Builder. Environment Liferay DXP 7.4 Resolution Sometimes, these warnings are...

Updating Custom Account Entry Fields Fails for Person Accounts with a Specific Role

legacy Troubleshooting

Issue 'users do not have permission' exception is showing when trying to update the same custom field on Person type accounts. Steps to reproduce: 1. Start a clean 2024.q1.1 bundle 2. Navigate to configuration >...

Updates are not visible without a page refresh

legacy Troubleshooting

Issue After editing and publishing a fragment or page, the changes are not immediately visible, but a similar behavior could be reproduced in other ways. A manual page refresh is required to see the...

"HTTP Status 400 – Bad Request" error occured when Updating Blogs' Custom Friendly URL

legacy Troubleshooting

Issue While updating the "Blogs" custom-friendly URL from "/liferay-blog" to "test-blogs/liferay-blogs," an HTTP Status 400 - Bad Request error appears on the UI. (A video demonstrating the issue has been attached.)...

Form Container does not display relationship field for parent object

legacy Troubleshooting

Issue I have an object A with a one-to-many relationship to object B. When I add a Form Container to a page and map it to object A, I cannot select the related object B entries. Environment Liferay DXP 7.4+ Resolution...

Knowledge Base Section Widget does not displaying the current version of Knowledge Base Article

legacy Troubleshooting

Issue When displaying Knowledge Base Articles using a Knowledge Base Section widget, once an article is edited, the displayed content will not reflect the changes made This behavior is reproducible when the Knowledge...

Brave Browser Issues

legacy Troubleshooting

Issue I am experiencing an issue in Liferay, that is only reproducible in Brave browser, but not reproducible in Chrome, Firefox, Safari, or Edge. Environment Quarterly Releases Resolution The Compatibility...

Tomcat Vulnerabilities CVE-2024-50379 and CVE-2024-56337 in Liferay DXP

legacy Troubleshooting

Issue Vulnerability for Tomcat discovered after moving to Liferay DXP 7.4. How to remediate Apache Tomcat 9 Remote Code Execution (RCE) Via Write Enabled Default Servlet Vulnerability (CVE-2024-50379) and...

Enabling ElasticSearch Sidecar logs

legacy Troubleshooting

Issue I would like to raise the log levels for ElasticSearch Sidecar The folder [liferay-home]/elasticsearch-sidecar/7.x.x/logs does not contain any log files Environment Quarterly Releases Resolution The...

Received "java.lang.IllegalArgumentException: Unsupported class file major version 65" when using JDK 21

legacy Troubleshooting

Issue I encountered the following error when compiling my custom JSON Webservice Module with JDK 21. exception "Unsupported class file major version 65" throwable "java.lang.IllegalArgumentException:...

'Error: Please enter content with valid content size no larger than 1 MB' when using Liferay Forms

legacy Troubleshooting

Issue When I am saving a form with a large amount of data, I get the following error: Error: Please enter content with valid content size no larger than 1 MB. Environment Liferay Quarterly Releases Resolution...

Browser Back Button Issue with Multiple Asset Publishers

legacy Troubleshooting

Issue When a page contains multiple Asset Publishers, the browser's back button may not work as expected. Clicking the back button may require multiple clicks to return to the previous page. Environment Liferay DXP...

When using a form, the email notification does not send the value selected from the dropdown menu

legacy Troubleshooting

Issue When using a configured form with "Object" as the storage with Picklist in use, the email notification that populates after each submission is not displaying the correct values from when the form was submitted....

Portlet 3.0 Control Panel Apps cause unexpected errors

legacy Troubleshooting

Issue Following the deployment of a Portlet 3.0 Control Panel App, other areas of the control panel are experiencing malfunctions. For instance, the My Sites selector is not responding, and in version 7.3, the Global...

Some result searches for the same document can show text with replacement characters (�)

legacy Troubleshooting

Issue A text document (such as a PDF) has been added to the document library. Searching by a piece of text in the file, the result includes an excerpt with regular text including the search string. Searching by a...

JSP file [/monitor/app_check.jsp] not found errors are flooding the logs

legacy Troubleshooting

Issue After upgrading from 2023.q3.8 to 2024.q3.10, customer is seeing a lot of these errors in their logs: 2024-12-19 11:43:51.749 WARN [https-jsse-nio2-11251-exec-3][code_jsp:163] {code="404", msg="JSP file...

Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON

legacy Troubleshooting

Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on...

"assetURL" not redirecting to the desired 'Product Detail' page

legacy Troubleshooting

Issue The issue regarding the POST /v1.0/suggestions API. Specifically, when using the API, the page does not redirect to the desired 'Product Detail' page, whereas the same functionality works correctly via the UI....

ERROR: You have exceeded the maximum number of processor cores allowed for this server

legacy Troubleshooting

Issue The customer has reported that they are encountering one of the following errors: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Production license validation failed java.lang.Exception: You have...

Uncaught SyntaxErrors in browser console when rendering custom fields

legacy Troubleshooting

Issue Custom fields are not rendering correctly when added to a form. Exceptions such as the following ones can be seen in the browser's console: Uncaught SyntaxError: import declarations may only appear...

Outdated Patching Tool found in 2024.Q3.6-.9 Docker Images

legacy Troubleshooting

Issue A different patching tool version was found in 2024.Q3.6-.9 Docker Images, but not in bundles downloaded from the Help Center. Environment 2024.Q3.6-.9 Resolution The correct version of the patching...

How to retrieve relative URLs for document library assets?

legacy Troubleshooting

Issue Easily retrieve relative URLs for document library assets. Environment Liferay DXP 7.4 Resolution Kindly consider using the latest Liferay DXP 7.4 release. Another option request LPD-36856 on a...

Upload attachments to custom objects Headless API

legacy Troubleshooting

Issue Create a custom object having an attachment field. Error 400 when trying to create an object using this field. { "status": "BAD_REQUEST", "title": "The value is invalid for object field...

View Count on Display Page not updated in index

legacy Troubleshooting

Issue The values viewCount or viewCount_sortable are not being updated when users visit content displayed on a Display Page. However, the values are correctly updated in the ViewCountEntry table....

ElasticsearchStatusException[Elasticsearch exception [type=search_phase_execution_exception, reason=all shards failed]]

legacy Troubleshooting

Issue We are getting lots of following messages in log: ERROR [http-nio-8080-exec-3][ElasticsearchIndexSearcher:152] [] null java.lang.RuntimeException: org.elasticsearch.ElasticsearchStatusException:...

Typing delay when editing fields in articles with too many fields

Troubleshooting

Issue I have a web content structure with multiple fields. When I create a web content from the structure, and add several fields (more than 100 entries), I experience delay while typing on the field and JS errors...

Elasticsearch is not starting up receiving NoNodeAvailableException and JNA native support exception

legacy Troubleshooting

Issue Elasticsearch is not running properly, receiving the below errors: ERROR [liferay/search_writer/SYSTEM_ENGINE-371][ElasticsearchIndexWriter:143] java.lang.RuntimeException:...

Accessing HTTPS services through VPN Connection

legacy Troubleshooting

Issue Multiple security/certificate/host errors can occur when trying to access an internal HTTPS service through a SaaS/PaaS VPN connection. Environment Liferay PaaS/SaaS client-to-site VPN connection....

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