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"Unable to extend the HTTP session" WARN logs

Issue These warnings are frequently found in the logs: Unable to extend the HTTP session. or Unable to extend the HTTP session. Review the portal property "session.timeout" if this warning is displayed...

Subfolder webcontent is not fetched with headless API

legacy Troubleshooting

Issue Step to Reproduce: 1. Create three basic web content. 2. Create a folder with two basic web content inside it. Now, total web content is 5 including. 3. Navigated to http://localhost:8080/o/api 4. Executed the...

Intermittent performance issues caused by Journal Articles Display

legacy Troubleshooting

Issue After installing dxp-16, intermittent performance issues are being seen Thread dumps taken during the performance issue show a number of threads with a similar format: at...

Some pages do not display properly when HTTP Strict Transport Security (HSTS) is configured.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

INFO log traces with STARTED/ STOPPED information are not displayed when deploying a module if using WildFly/JBoss version 22.0.0 or higher

legacy Troubleshooting

Issue When a module is started or stopped, there is usually a log trace of level INFO showing that information. However, when using the application server WidlFly/JBoss with version 22.0.0 or higher, these traces are...

Starting nodes concurrently can lead to incorrect module upgrades

legacy Troubleshooting

Issue Module functionality seems to fail after moving to a newer fixpack. After executing a system:check unsatisfied dependencies like the following appear: Component with ID 58 is unavailable due to missing...

Buttons inside SAML Admin not working

legacy Troubleshooting

Issue Add Identity Provider button of SAML Admin is not clickable. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution DXP 7.0, 7.1, 7.2 and 7.3: Add below...

Unable to create form

legacy Troubleshooting

Issue The form section sometimes appears blank while creating the form Environment Liferay DXP 7.3 Resolution The observed behavior is a known Intermittent issue/bug and will be fixed in the upcoming fix pack. If...

Why does the Link to Page function in Web Content Structures return a page number, instead of a page name?

legacy Troubleshooting

Issue When I use the Link to Page function in Web Content Structures (or getFriendlyUrl() in a Web Content Template), it's fetching a URL which includes the page layout ID, instead of the page name. For example,...

Language Translation not Working in CKEditor Source Mode

legacy Troubleshooting

Issue When working in the source mode of CKEditor, switching between languages using the language editor doesn't display the previously set translation, even though translation works as expected outside of source...

Multiple success messages appear on UI post updating the web content

legacy Troubleshooting

Issue Post updating the single web content multiple success messages appear on UI No. of success messages = No. of web content present on the page Environment Liferay DXP 7.3 GA1 Resolution It's a known issue and is...

It is not possible to remove the View permission for Site Members in a document library folder

legacy Troubleshooting

Issue In the permissions management of a folder we can see that the VIEW permission is checked and disabled for Site Member role and it is not possible to change it. If we hover the mouse over this check we can...

AlloyEditor image toolbar no longer pops-up

legacy Troubleshooting

Issue 1) Start 7.2.x and login as Admin 2) Go to left Sidebar > Liferay DXP > Content and add a new Basic Web Content 3) Click in the content editor and then on the "+" button > select the Image icon and choose one...

Make Price Range Facet usable with multiple SKUs

legacy Troubleshooting

Issue Initialize a minium site Open Product Admin (Control Panel -> Commerce -> Products) Open "Brake Fluid" or any product with multiple skus Open the Skus page Edit a sku to hae a base price of $10 another to have a...

Unable to export users to CSV from some instances

legacy Troubleshooting

Issue Users cannot be exported in some instances: the interface gets blank, and the following exception is thrown: "2021-04-08T10:57:43.604+0200 ERROR [http-nio-8080-exec-25][ExportUsersMVCResourceCommand:100]...

Error when a file in Sharepoint repository contains special character in title

legacy Troubleshooting

Issue If a Sharepoint repository contains a file with a special character in its title (ex: 'File#s.docx'), opening the Sharepoint repository in the Documents and Media portlet leads to a blank page with the following...

'Portlet is temporarily unavailable' error for Sharepoint Connection

legacy Troubleshooting

Issue A day or two after successfully configuring a Sharepoint Connection, I now see a "Portlet is temporarily unavailable" error in the UI and the following error in the Liferay logs when attempting to open the...

CPFriendlyURLEntryImpl error after upgrading to Commerce 2.1.2

legacy Troubleshooting

Issue After upgrading Liferay Commerce to version 2.1.2, the following error is thrown in the Liferay log: ERROR [default task-14][BasePersistenceImpl:440] Caught unexpected exception...

Field value is not shown in Web Content if the Structure field is configured as non-localizable

legacy Troubleshooting

Issue When creating a Structure (Content & Data > Web Content > Structures) and configuring a field as non-localizable, the value defined in the Web Content created from that structure is not shown. Environment...

"Error on rename of" tables during upgrade when using Windows 10 and MySQL

legacy Troubleshooting

Issue When performing a Liferay upgrade, the process stops and you find the following error in the log: 2021-05-06 08:49:36.319 INFO [main][UpgradeProcess:115] Failed upgrade process...

Unable to add new web content folder when characters blacklist is empty

legacy Troubleshooting

Issue When the Characters Blacklist is empty in either of these locations: Control Panel>Configuration>Instance Settings>Web Content Control Panel>Configuration>System Settings>Web Content>Virtual Instance...

Content can not be updated: The MySQL server is running with the --read-only option

legacy Troubleshooting

Issue Any kind of update transactions do not work and users are not able to create/update web content, files, etc, in the portal. There are several errors in the Liferay Service's log about java.sql.SQLException: The...

FreeHTML - shows text undefined when clicking on it's preview

legacy Troubleshooting

Issue Steps to reproduce: Create a content page and drag the Free HTML component on it from the default fragments list. Edit some text Then click in the preview on the right. It will show text undefined. Again making...

Adaptive Media does not show errors in logs

legacy Troubleshooting

Issue Adaptive Media cannot process some images, but the only info about these errors is found in the UI alone, as shown in the image below. No related errors can be found in the logs. Environment Liferay...

Broken Document Links in Search Results

legacy Troubleshooting

Issue Clicking on a link to a document in Search Results leads to a /null page and error: Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution This behavior is reported and fixed in LPS-93120. The fix has been released...

The LAR file could not be imported because it requires page templates or site templates

legacy Troubleshooting

Issue "The LAR file could not be imported because it requires page templates or site templates" error message apprears when the user is importing pages from different Liferay systems. Environment DXP 7.0 or higher...

Creating a new structure with a date field results in a Freemarker error

legacy Troubleshooting

Issue When you create a new structure that includes a date field and try to save it, you receive an error similar to this: Error executing FreeMarker template FreeMarker template error: The following has evaluated to...

Repeatable web content structure items causes error and block publishing

legacy Troubleshooting

Issue Steps to Reproduce: 1) Take Liferay 7.1 and install fix-pack dxp-14. 2) Connect with MySQL 5.7 3) Create a structure with two text fields a) Add one text field 1 - make it repeatable b) Add another...

unsupported symbol error after migration with geolocation as field name

legacy Troubleshooting

Issue The word "geolocation" is not a reserved word in Liferay Portal 6.2 but in DXP it is. If a field name at Liferay Portal 6.2 is "geolocation", after the upgrade to DPX it could generated an Elasticsearch error...

Editable field isn't working within loops in page fragments

legacy Troubleshooting

Issue Steps to reproduce: Under Site Builder > Page Fragments, Import fragment entries.zip(Attached) Drag the fragment on the content page, In the configuration defaultValue for iteration is 3. It works fine and fields...

Blacklisting Commerce components in 7.3 can stop other modules as well

legacy Troubleshooting

Issue When you add a Commerce component to the blacklist, other modules will stop functioning as well. This may cause the following issues: - Certain Commerce menu elements could be missing - Gogo Shell...

Unable to see Structures Field for the Templates

legacy Troubleshooting

Issue Steps to reproduce: Start a Liferay bundle. Create a structure with some fields in it Create a template for it Click on the Structure tab, then back to the Template tab Open the template Expected behavior: The...

Added buttons to AlloyEditor toolbar don't work in Blogs

legacy Troubleshooting

Issue I added buttons such as strike-through, superscript, and subscript to the AlloyEditor toolbar, but these buttons don't work when attempting to edit content in the Blogs module. Environment Liferay DXP 7.2...

When the "Search" page is first in the list of pages, the link to "Go to Site" in the product menu does not appear.

legacy Troubleshooting

Issue When the "Search" page is first in the list of pages, the link to "Go to Site" in the product menu does not appear. Environment Liferay DXP 7.1 Resolution The observed behavior is a known bug and fixed in...

When Setting Okta up as an SSO for Liferay PaaS, how can I generate IdP metadata in Okta without first having SP metadata?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The documentation for setting up an SSO with Liferay PaaS...

Unable to submit Form in any other Language but English

legacy Troubleshooting

Issue Fail to submit the form in added language with required field Steps to Reproduce Go to Web Content > Forms Add a Form Add a Text Field Switch on Required Field Add a Translation, for example: used...

Where to place pre-startup scripts in Liferay Workspace

legacy Troubleshooting

Issue We are building Docker images so we run the task "gradle buildDockerImage" to build our image. We would like to know the following: Where do we have to place in our workspace "pre-startup" scripts? We...

Analytics scripts added to a site is displayed on a page

legacy Troubleshooting

Issue When I add analytics scripts in Site Settings, I see that the script is displayed at the top of the page and is not properly added to the site. Environment Liferay DXP 7.0+ Resolution This behavior is reported and...

Patching Tool fails to install due to lack of file space

legacy Troubleshooting

Issue When trying to install a patch, the Patching Tool fails with a java.io.IOException regarding file space despite having enough space in the mount or drive where Liferay resides: 14:04:59,116 DEBUG [b:?]...

Adding a valid liferay runtime in Dev Studio

legacy Troubleshooting

Issue When attempting to create a Liferay Module Project Fragment, I'm encountering the following error: "Please set a valid liferay portal runtime, you can initBundle or modify 'liferay.workspace.home.dir' to make it...