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Using the iFrame tags for a video file downloads the file instead of embedding it when using Blogs

Issue If the iFrame tag is used to embed a video (.mp4) file within Blogs, the file is downloaded, instead of being embedded to be played. Environment Liferay DXP 7.3 Resolution According to the documentation for...

Category missing or disappeared in production

legacy Troubleshooting

Issue We noticed that a certain category disappeared from production. How can we find it or restore it? Environment DXP 7.3 Resolution Depending on your log level settings, your logs may show when and how it was...

Issues with downloading a zip file containing special characters

legacy Troubleshooting

Issue When we want to download a "bulk" file (.zip file) from Liferay's Documents and Media and the included content contains any special characters (e.g.: ö, ü, ä etc.), there are different issues depending on...

Failed to verify signature and/or establish trust using any KeyInfo-derived credentials

legacy Troubleshooting

Issue SAML has abruptly stopped working, and no user can log in. The Liferay console contains the following errors: DEBUG [ajp-nio-172.1.129.26-8080-exec-351][BaseSignatureTrustEngine:200] Attempting to establish...

Deployment timeout when deploying backup service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Under certain circumstances, a new deployment...

Category cannot be moved due to the error: "ORA-01795: maximum number of expressions in a list is 1000"

legacy Troubleshooting

Issue We have lots of categories and subcategories. When we try to move one, we get the following error: 2021-12-08 07:35:08,104 ERROR [JDBCExceptionReporter:234] ORA-01795: maximum number of expressions in a list is...

Large page tree loads slowly and consumes too much memory

legacy Troubleshooting

Issue If we create a page tree with lots of pages and subpages using the attached script. When a user views the page tree, the UI becomes unresponsive, the browser takes up a lot of memory and the page becomes...

Audience Targeting issue: CT_AU_ANONYMOUSUSER table is populated in the database

legacy Troubleshooting

Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records...

OutOfMemory: Metaspace Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by:...

Custom event data sent to Analytics Cloud is not shown on the UI

legacy Troubleshooting

Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud...

Portal prints error stacktrace on the browser, disclosing technical information

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs...

How to exclude precompiled JSP files from the original module when extending modules?

legacy Troubleshooting

Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment...

Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle

legacy Troubleshooting

Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will...

No data in Google Analytics after setting Measurement ID in Liferay

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting the Google Analytics Measurement ID in...

Images are not showing related to the option in the product detail widget

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16. 2. Create a Speedwell Site. 3. Edit one of the Products or create a new product. 4. Add an Option that has at least two values e.g. 'Option A',...

Blog subscription email for blogs added on content page adds wrong re-direct URL

legacy Troubleshooting

Issue Email received by a blog subscriber redirects to a control panel based URL when clicking on "Read More" button. Steps to reproduce the issue: 1. Login as Admin (User A) and add a new Content Page. 2. Add a...

My name is displayed truncated in My Profile on Tablet/Mobile

legacy Troubleshooting

Issue When I access My Profile from the user menu on main site, on a tablet or mobile device, I see my name truncated. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a Hotfix with LPS-154810...

Unable to send message: 554 X.X.XXX SendAsDenied

legacy Troubleshooting

Issue When sending emails, the error "unable to send message: 554 X.X.XXX SendAsDenied" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email notifications in Liferay 2. Sometimes, the...

Missing Search Indices After Restart/Redeploy

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Upon restarting or redeploying the search service, you may...

Unable to save products/price list/discount tabs in product group

legacy Troubleshooting

Issue The save button is not working in Product Group on Products/Price List/Discount tabs. Steps to reproduce: 1. Navigate to Control Panel > Commerce >Product Groups. 2. Select any group and go to the...

JSESSIONID not secure by default

legacy Troubleshooting

Issue The JSESSIONID cookie that comes with Liferay requests in the browser is not secure by default when inspected in the browser. Environment Liferay DXP 7.3 Resolution Set the JSESSIONID in web.xml...

Could not connect to the SMTP host exceptions

legacy Troubleshooting

Issue When sending emails, the error "unable to send message: Could not connect to SMTP host: smtp.office365.com, port: 587" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email...

Migrated site template creates a site without the page templates

legacy Troubleshooting

Issue After migrating our database from Liferay 6.2 to DXP 7.3, we wanted to add a new site using a certain migrated template. After choosing it, we receive the following errors and we need to stop the server: ERROR...

This site can't be reached error

legacy Troubleshooting

Issue The website is inaccessible whenever a user attempts to upload a file larger than 102400k in size. Steps to reproduce: 1. Start Liferay Portal 6.2. 2. Click on Admin > Control Panel. 3. Navigate to Document...

'View' option is displayed when the user can edit it

legacy Troubleshooting

Issue View option is always displayed Steps to Reproduce: 1) Navigate to Object Admin 2) Create an object 3) Click on the kebab menu Expected Behavior: 'Edit' is displayed instead of 'View' 'View' is displayed only...

Upgrade failed with no logs, certain modules are not upgraded

legacy Troubleshooting

Issue We do not have anything in our upgrade logs after we tried to upgrade from 6.2 to DXP 7.3. We ran this command in gogo shell (7.3), upgrade:check , and found these modules that have not been updated yet, e.g.:...

Blocks in object layout cannot be deleted by the user

legacy Troubleshooting

Issue The user cannot delete a block in the object layout Steps to Reproduce: 1) Navigate to Menu > Control Panel > Objects 2) Create a new object (with fields) 3) Define the layout of the object 4) Add a tab and a...

Unable to delete commerce product

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16 + Commerce Version 2.0.7. 2. Create a site using minium template. 3. Delete the created site. 4. Now, delete the created products which were created...

Groovy Script Language fields are being replaced at source view by 'g' when definition is updated

legacy Troubleshooting

Issue Steps to Reproduce: Go to Open Menu -> Applications -> Workflow -> Process Builder Add a new definition Go to source view Import the definition attached Back do Diagram View Click on Publish Button (See the...

Error, you don't have necessary permissions when creating a form entry mapped to a company scoped object as Guest

legacy Troubleshooting

Issue We have a custom object definition "myobject" that it's mapped to a form. When submitting a form entry with a guest user. It shows an error telling that the user doesn't have permissions. Environment...

Configured favicon is not appearing in PDF viewer

legacy Troubleshooting

Issue Despite setting a specific favicon in the Page settings, when a PDF document is uploaded via Documents and Multimedia and subsequently utilized within a Web Content article, the PDF viewer displays the...

Getting key value instead of name value in the mail

legacy Troubleshooting

Issue Enable the email functionality in the object. After submitting the form, in the mail, getting the key value instead of the name value of the picklist. Steps to reproduce: 1. Start Liferay DXP 7.4 2....

JSONWS API /journal.journalarticle/search return duplicate articles

legacy Troubleshooting

Issue Reproduction Steps: 1. Startup Liferay 7.3 DXP-1 2. Navigate to Content & Data > Web Content 3. Click [+] to add new article 4. Set title to: test 5. Click flag icon to modify translation for fr-FR 6. Set title to:...

Getting null value for "to name" in email template

legacy Troubleshooting

Issue Enable the email functionality, after submitting the form, getting the ''null'' value in the 'to' section of the email template. Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel >...

Instance settings not being respected when setting an upload limit in Forms

legacy Troubleshooting

Issue When setting a value above the default (5) for the allowed upload limit for a guest user in the instance settings, my form is not accepting more than 5 submissions In order for this behavior to be achieved, I...

Form rules not being respected when using the ''Jump to Page'' action

legacy Troubleshooting

Issue By placing some rules on the form, indicating the user to jump to a specific page if the condition is reached, I noticed that the rules are not being respected and the user is not going to the required page....

Filter on related elements for custom Objects

legacy Troubleshooting

Issue When attempting to retrieve a relationship field with a custom Object using the nestedField parameter through the API, we encountered an issue where the field is not included in the response. Environment...

Users getting stuck with a non-default language in the URL

legacy Troubleshooting

Issue When a user accidentally chooses another language they get stuck in the URL and renders all links unusable. Users have to either manually enter /en/ or clear cache to get back to English. Environment DXP 7.4...

New User cannot log in to Cloud Console - The invitation link is invalid or expired

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Invited a new Admin User to access the Cloud Console When the...

Unable to access the data from asset that is going through the workflow process

legacy Troubleshooting

Issue When running a workflow instance that contains client extensions, users need information from the specific asset version that is going through the workflow process to run the workflow process logic inside...

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