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Web content structure filter is not working properly

Issue When inserting a structure filter for a web content, the results are not listed correctly, always displaying all results, regardless of the chosen structure. Environment Liferay DXP 7.4 Update 71 Resolution...

"The requested resource could not be found" errors

legacy Troubleshooting

Issue The requested resource could not be found errors can be observed with my profile and my dashboard or let's say users cannot access their own personal pages. Steps to reproduce: 1) Set up a clean instance of...

The user can see the Required checkbox

legacy Troubleshooting

Issue The required field from the data provider screen should be hidden Steps to Reproduce: Navigate to Content & Data -> Forms and click on the 'Data Providers' tab Click on + to create a new data provider...

Unable to view the updated content with 'View in Context' redirection link

legacy Troubleshooting

Issue Users are unable to view the updated content on the page when clicking on 'View on Context'. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the 'Single Approver Workflow' to the web content. 3....

There will be more than one default Transition in Kaleo workflow

legacy Troubleshooting

Issue The user cannot set the first created Transition of a task to "default=false" and there will be more than one default Transition. Environment Liferay DXP 7.4 Resolution This behavior is a known bug of DXP...

Jenkins build fails with "Default Jenkinsfile not found"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We updated our CI service's version after...

Jenkins build fails with "LCP.json with id "undefined" is not valid against the schema" error

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our new build is failing in Jenkins with the...

Automatic log rotation doesn't work

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have updated our web service to...

Bug when switching to JDK 11.0.20 and Invalid CEN header

legacy Troubleshooting

Issue We have discovered a bug in one of the tools that we use to publish artifacts leaving us with artifacts in our Nexus repositories/Maven Central with this bug. When users switch...

When we enable captcha in forms, it doesn't show up

legacy Troubleshooting

Issue When we enable captcha in forms, it doesn't show up and below exception appears in the logs Caused by: java.lang.NullPointerException at...

Test cases bundled in jar using the "react-select" dependency resulting in deployment error

legacy Troubleshooting

Issue Deployment of a jar that includes "react-select" as a dependency in package.json may fail due to test cases that were bundled as part of the build process, in particular...

Control Panel looks distorted or has styling issues

legacy Troubleshooting

Issue Control Panel looks compressed and distorted or has incorrect styling, such as below. Environment DXP 7.4 Resolution Clear the browser cache, or use incognito/Private window mode to access Liferay. , content:...

Analytics Cloud - Change the additions of multiple organizations for the Segment creation condition

legacy Troubleshooting

Issue When we try to create a new condition using Segments → Create Segment → Dynamic Segment → Organization Attributes → Organization, we find that we can select multiple organizations now. However, when...

I cannot invite new team member with error: "You've reached your Collaborator limit."

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to add a new team member in my Cloud...

When a user clicks the publish button to add an image, it goes to the default category UI

legacy Troubleshooting

Issue When users work with categorization, they will notice that the categories admin image selection navigates differently. Steps to reproduce: 1) Navigate to Global Site> Content and Data> Categorization 2) Add...

Price Range is not working properly

legacy Troubleshooting

Issue The price range filter is not working as expected, such that whenever users click any range in the 'Price Range Filter' widget then other ranges come to zero. Environment Liferay DXP 7.4 Commerce 4.0...

NullPointerException when trying to send a Commerce Notification

legacy Troubleshooting

Issue When trying to send a notification using the CommerceNotificationHelper service as below: _commerceNotificationHelper.sendNotifications(commerceOrder.getGroupId(), commerceOrder.getUserId(),...

Inconsistency in Commerce Inventory after canceling an Order

legacy Troubleshooting

Issue When an order is cancelled, the booked quantities are not restocked and continue to appear associated with the order. Therefore those quantities will be blocked and not usable. Environment Liferay DXP 7.2...

NoSuchResourcePermissionException: occurring while adding the account groups under visibility inside product

legacy Troubleshooting

Issue Steps to reproduce the issue: 1. Start Liferay DXP 7.4. 2. Create a user with the sales agent role and also assign the permissions to view the products, account, and account groups. 3. Create 2-3 account...

Unable to search account group inside products

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create 2-3 accounts. 3. Create 2-3 account groups. 4. Navigate to product and create any product. 5. Go to visibility. 6. Enable account group. 7. Search for...

Issues with Form "View Entries"

legacy Troubleshooting

Issue After one (or more) update of a specific form, the "View Entries" feature is not always able to render all the previously submitted data Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Liferay UI...

Analytics Cloud Segment appears in DXP Segments without titles

legacy Troubleshooting

Issue Create a new Segment in Analytics Cloud (Static or Dynamic) that has members Create a new Dynamic Segment that has no members Wait until the segments sync from Analytics Cloud to Liferay DXP Go to Liferay >...

How to make Global Web Content default to selecting images from the Global image library

legacy Troubleshooting

Issue When I create a Global Web Content Structure that contains an image selector as a required field, it doesn't always default to selecting images from the Global image library. How can I select the Global...

Unable to build Service Builder with default packages

legacy Troubleshooting

Issue Service Builder gives the below error during build without any changes to default classes: xxx\test-service-service\src\main\java\test\service\service\persistence\impl\FooPersistenceImpl.java:2425: error:...

Unable to export site pages with circular references

legacy Troubleshooting

Issue When trying to export pages, a null error is shown in the UI. Environment Liferay DXP 7.4 (equal to or below Update 66) Resolution Upgrade to Liferay DXP 7.4 Update 66 or higher to resolve the issue. Or...

Special character validation for product relation type

legacy Troubleshooting

Issue Special Characters should not be allowed. Steps to reproduce: 1. Navigate to the System Settings -> Catalog -> Product Relations 2. Add new value as "<script>alert(1);</script>" 3. Save 4. Now, go to any...

Maven based Liferay Workspace for DXP

legacy Troubleshooting

Issue Unable to get the EE version of Liferay DXP while choosing maven in Liferay Developer Studio. Environment Liferay DXP 7.0+ Resolution User can manually change two configuration inside the pom.xml file to use...

user is unable to update SKU twice via headless API

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Create an option with the name "City". 4. Create a specification with the name "segment". 5. Navigate to...

File permissions error after upgrading the stack

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating from a stack to a major version there...

Product is not getting expired by its own

legacy Troubleshooting

Issue The product status is not getting changed to Expire. Steps to reproduce: Navigate to Control Panel → Instance Settings. Then, navigate to Localization → Time Zone. Navigate to Control Panel> Users and...

'Price Range Facet' is showing the product of the expired SKU

legacy Troubleshooting

Issue The price range facet filtering the expired SKU product as From 0.00 on the catalog page. Steps to reproduce: 1. Navigate to the product portlet. 2. Select any product. 3. Expire the SKU. 4. Now, navigate...

SAML Download Certificate button is broken, with Redirect URL errors seen

legacy Troubleshooting

Issue The Download Certificate button doesn't work in the SAML Admin. When I click on the Download Certificate button, nothing happens. Redirect URL errors are seen in Liferay logs, such as:...

How to Set HTTPOnly, Secure and SameSite Attribute for All Cookies

Troubleshooting

Issue In a security scan for our PaaS application, we see that some cookies do not have HTTPOnly, Secure and/or SameSite attributes. How can we apply these attributes to our PaaS NGINX instance? Environment Liferay DXP 7.4+...

Users aren’t able to login from Cloud console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay...

Workflow metrics not loading

legacy Troubleshooting

Issue When I go to Menu -> Workflow -> Metrics, I get error message "There was a problem retrieving the data. Please try reloading the page". (I might have done some operations about the environment before, like switching...

Invalid Analytics Cloud token

legacy Troubleshooting

Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171]...

Unable to edit web content in pending status of workflow

legacy Troubleshooting

Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create...

Developer license can not be registered with NullPointerException and UnknownHostException

legacy Troubleshooting

Issue When deploying a developer license, the DXP instance can not be activated with NullPointerException and UnknownHostException 2023-05-15 05:35:37.524 ERROR...

Unable to find web.xml file location in WebSphere application server

legacy Troubleshooting

Issue The web.xml file cannot be located in the Websphere application server. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution To modify the web.xml file, the location in the Websphere server is...

Users appear in the Export File but Not in the Liferay Control Panel

legacy Troubleshooting

Issue When using the Export Users functionality, we notice that the resulting file has more users than those listed in the Control Panel. Environment Liferay DXP 7.0+ Resolution To resolve the issue, re-index User...

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