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How Do I Resolve "Page Not Found" Errors Thrown by Custom 404.jsp Pages in 7.3?

Issue When I navigate away from my custom 404.jsp page in 7.3, I see a "Page Not Found" error instead of the intended page. Environment Liferay DXP 7.3 Resolution A solution is described in LPS-127143, and will...

A Liferay Cloud hosted website won't redirect https://mydomain to https://www.mydomain

legacy Troubleshooting

Issue When opening a Liferay Cloud hosted website without the www part in the URL, the redirection to the site with the www part in it will not happen. Example: https://mydomain.com will not redirect to...

Unable to use the Action button under Sites

legacy Troubleshooting

Issue Steps to Reproduce: 1) Manually deploy Liferay on Wildfly 8.2. 2) Start up the portal and navigate to Control Panel > Sites > Add blank site. 3) Click on any Action button with to the Sites. Actual Result: The...

Unable to render forms in custom portlet anymore

legacy Troubleshooting

Issue You have some custom code (e.g. a portlet) which programmatically renders a form But after a patch level upgrade, this does not work anymore, the form is not rendered Environment DXP 7.2 Resolution It might be that...

Using data providers to populate states based on their country

legacy Troubleshooting

Issue Create data providers for the country list and state list by using the below Liferay provided 'Rest Web Services'. localhost:8080/api/jsonws/country/get-countries and...

Allow users to get accurate search results for public page content when using the common search functionality

legacy Troubleshooting

Issue After publishing to 'Live' and 'Re-indexing', when searching for the public page once again on the staging server, zero results displayed. After configuring 'Remote Staging', the search results which were...

Accurate search results for public page content after configuring 'Remote Staging'

legacy Troubleshooting

Issue No results found after publishing changes to live Steps to reproduce: Set up a clean instance Set up another (remote environment) instance. Create a new content page in the local environment. Add a basic...

Huawei devices and Liferay Push notifications

legacy Troubleshooting

Issue Liferay Push uses Firebase Cloud Messaging. Firebase Cloud Messaging will not send notifications to devices that don't have Google Services running on them. As of May 16, 2019, Google Services cannot run on...

New Virtual Instance cannot be created if "passwords.default.policy.check.syntax=" is set to true

legacy Troubleshooting

Issue If I set passwords.default.policy.check.syntax=true in my portal-ext.properties file, I cannot create a New Virtual Instance I get an error in the logs: ERROR...

Unable to preview images when selecting images in Web Content image field

legacy Troubleshooting

Issue Unable to preview images when selecting images in Web Content image field. Environment Liferay DXP 7.1 Resolution There is a possibility the issue is caused by the missing configuration on the Adaptive Media page....

How Do I Change Where Documents are Stored When Uploaded Through the Forms Upload Field?

legacy Troubleshooting

Issue As an administrator, I would like to make the files uploaded by one user through the forms upload field hidden from other users, but I don't see a way to restrict view permissions to the Document Library...

Uploading Images through Web Content disappear after upgrade

legacy Troubleshooting

Issue When uploading images using the image field in a web content structure, the images do not appear in the documents and media portlet. After running the upgrade to Liferay DXP 7.3 from a prior version of Liferay,...

Control Panel Menu is displaying for all users

legacy Troubleshooting

Issue All authenticated users are seeing the Control Panel displayed on the left-hand side of the screen Environment Liferay DXP Resolution Display of the control panel is controlled by the permission...

Unable to download files bigger than 1GB: "upstream prematurely closed connection while reading upstream"

legacy Troubleshooting

Issue You can not download big files from the Liferay DXP, in general you can have problems with files bigger than 1 GB, as commonly are some LAR files. There is an error in the webserver service's log file similar...

Unable to initialize Elasticsearch cluster, health status is in RED

legacy Troubleshooting

Issue When the search cluster is in RED, this results in the Liferay service (DXP) not starting or starting without search capability. A RED status usually means that the search cluster has an inconsistent status...

Users without Admin role cannot initiate SSO on the SP when using expando fields

legacy Troubleshooting

Issue When using expando field as "Name Identifier Attribute Name=expando:concurid", user without Administrator role can not initiate SSO. Steps to reproduce: On IdP end Add a custom field 'field1' for user. Go to SAML...

Additional JavaMail properties not being considered in mail server configuration

legacy Troubleshooting

Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should...

Service keeps on restarting

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The service running on Liferay SaaS keeps on...

Workflow is not getting triggered on a custom entity

legacy Troubleshooting

Issue The below errors are observed on the Liferay console whenever trying to apply a 'Single Approval Workflow' on a 'Custom Entity' ERROR...

Custom widget template for breadcrumbs doesn't get applied in control panel and breadcrumbs aren't shown

legacy Troubleshooting

Issue When a widget template is configured via system settings in system scope it doesn't show any breadcrumb. Environment Liferay DXP 7.2. Resolution Those configurations are made inside System Settings ->...

Cannot read property 'help' of undefined error when trying to upgrade a theme to Liferay DXP 7.2

legacy Troubleshooting

Issue While following this tutorial: https://help.liferay.com/hc/en-us/articles/360029005512-Upgrading-Your-Theme-from-Liferay-Portal-7-0-to-7-2, users may encounter the below error: $ gulp upgrade...

Solr Error when searching for Users or Organizations

legacy Troubleshooting

Issue When I perform a search for Users or Organizations, I see a blank screen and an error like the following in the logs: 2021-01-29 00:15:48.429 WARN [http-nio-8080-exec-5][ProxyMessageListener:86]...

Loss of CKEditor functionalities on Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0)

legacy Troubleshooting

Issue After upgrading to Fix Pack 9 (DXP 7.2), Fix Pack 20 (DXP 7.1) and Fix Pack 97 (DXP 7.0) several CKEditor functionalities will no longer be operating: LPS-125443 - The "Browse...

"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack

legacy Troubleshooting

Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...

Portlet drop-down menus don't collapse with a custom theme

legacy Troubleshooting

Issue When deploying a custom theme generated using the Theme Generator, the drop-down navigation menu of a portlet (in mobile view) does not close/collapse after the menu is expanded. This behavior does not occur when...

How to resolve "User 'x' must have 'y' permission" errors encountered while performing staging publication processes

legacy Troubleshooting

Issue Our team would like our staging managers to not be administrators, so we are only providing them with select permissions. However, publication attempts encounter errors such as: ERROR...

Text Area (text fields with multiple line) no working in IE

legacy Troubleshooting

Issue Steps to Reproduce: 1) Take Liferay-dxp-tomcat-7.2.10-ga1 and install fix-pack dxp-1. 2) Go to Content > Forms. 3) Add a new Form. 4) Add text field. 5) Set text field as multiple lines. 6) Publish Form. 7) Now...

Empty style selector in Page Fragments

legacy Troubleshooting

Issue Steps to reproduce the issue: Create a page fragment with any text and publish it Drag it on a content page Publish the page Open the developer tool and inspect the fragment source code, you will get an empty css...

SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster.

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately...

Unable to define user in a Workflow Definition by identifier other than user-id

legacy Troubleshooting

Issue When writing a Workflow Definition, I want to specify a user to receive a Workflow notification by an identifier such as screen-name or email-address. However, when I attempt to define the user by these...

Sensitive Information disclosed via Application Status 400 Error

legacy Troubleshooting

Issue Application Server errors at times may identify software, software versioning and hint at how user input is processed. This sample trace to demonstrate was triggered by having invalid characters (namely a set...

Commerce modules fail to deploy due following license expiration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to...

"JSON text did not start with array or object and option to allow fragments not set" error on Liferay Screens iOS-SDK

legacy Troubleshooting

Issue When trying to login on Liferay-iOS-SDK Screenlet on a DXP 7.0+ project, the operation will fail, throwing the below error: "LoginScreenlet | Failed to log in: Error Domain=com.liferay.mobile.sdk Code=1 \...

Receiving no 'View Usage' count with embedded web content after deploying a custom theme

legacy Troubleshooting

Issue The usage count in 'view usages' does not change when the web content is embedded through the theme Steps to reproduce Create 'Site' Create 'Content Pages' Create 'Web Content' Copy the friendly URL of the...

Elasticsearch 7.10 breaks Workflow Metrics in DXP 7.3 GA1

legacy Troubleshooting

Environment Liferay DXP 7.3 GA1 Elasticsearch 7.10+ Symptom When Liferay DXP 7.3 is configured to connect to Elasticsearch 7.10, navigating to Applications Menu > Workflow > Metrics and selecting a workflow entry...

Unable to display web content preview in Site Administration

legacy Troubleshooting

Issue When trying to display a web content preview through the web content admin portlet: Administrators may notice various issues: The preview does not load at all The preview loads, then disappears The preview...

Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException”

legacy Troubleshooting

Issue Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException” 2021-01-08 18:31:29.437 DEBUG [default task-193][SamlAdminPortlet:74]...

No content shown in Content Pages responsive mode

legacy Troubleshooting

Issue When trying to preview a Content Page in responsive mode on DXP 7.3 (Tablet, Landscape Phone, Portrait Phone), no content will be shown: Environment Liferay DXP 7.3 Resolution Warning! Being this issue...

Logs are flooded with errors of java.lang.IndexOutOfBoundsException

legacy Troubleshooting

Issue The following error shows constantly on the logs: ERROR [catalina-exec-54][LiferayMethodExceptionEventHandler:34] java.lang.IndexOutOfBoundsException: Index: 2, Size: 2 java.lang.IndexOutOfBoundsException:...

Validation on Forms

legacy Troubleshooting

Issue Enable validation on the field(like Mobile Number) as Number then the field should not accept character or it should give an error message. Environment Liferay DXP 7.0(fix-pack de-32) Resolution The observed...

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