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Primefaces: commandButton ajax="false" will not work with p:dataExporter and p:fileDownload

Issue When using the Primefaces <p:commandButton ajax="false" /> with p:dataExporter and p:fileDownload, the page will not render properly, there will be visual issues. Environment Liferay DXP 7.0+ Resolution...

Web Contents are not Displaying

legacy Troubleshooting

Issue If there is another Liferay server that is in sync with the other environment database. Now the Web Content is not displayed in the new server. Environment Liferay DXP 7.0 Resolution Reindexing is required to...

When searching, "sites that do not belong to the site" will also be displayed in the search results.

legacy Troubleshooting

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

LDAP users are unable to log in

legacy Troubleshooting

Issue Users who are present in LDAP are unable to perform login into Liferay and the below error was observed at the server console. ERROR [liferay/scheduler_dispatch-4][PortalLDAPImporterImpl:717] Unable...

Some content not visible in documents and media, but visible on DDL

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Liferay.Portlet.ready is no longer functional after 6.2 > 7.0+ DXP migration

legacy Troubleshooting

Issue After 6.2 > 7.0+ DXP migration, customer may notice that custom AJAX scripts called through Liferay.Portlet.ready are no longer functional Environment Liferay DXP 7.0+ Resolution Verify if the issue...

DXP 7.2 Service Pack 1 (SP1)/Fix Pack 2 (FP2) requires install of Solr 7 connector version 2.0.1 or higher

legacy Troubleshooting

Symptom When DXP 7.2 is configured with Solr 7 and your patch level is Service Pack 1 (SP1) or Fix Pack 2 (FP2) or higher, the following error is thrown in the console when starting DXP and the Solr 7 connector...

CmapSubtable warnings (PDFBox)

legacy Troubleshooting

Issue In Liferay logs, the following warnings occur: 2019-08-30 07:49:23.393 WARN [default-4][CmapSubtable:185] Format 14 cmap table is not supported and will be ignored Environment Liferay DXP 7.1 Resolution The...

Unable to create a Web Content with size more than 256KB.

legacy Troubleshooting

Issue If the web content article size is more than 256 KB. It shows "Please enter content with valid content size no longer than 256KB" on UI. Environment Portal 6.2 Liferay DXP 7.0 - 7.4 Resolution For Liferay 6.2-7.3...

Displaying in child site selected contents from parent site

legacy Troubleshooting

Issue Create a parent site with two child sites (Child1, Child2). Configure the parent site to share contents. Add some web contents in the parent site. Add an asset publisher in each child site. Cannot find a way...

Why can't I see my created Application Display Templates for widgets in a staged site?

legacy Troubleshooting

Issue In a staged site, after adding a new Application Display Template for a widget, the same will not be visible in the ADT's list for that widget itself Environment Liferay DXP 7.0+ Resolution Application...

Server is shutting down after deploying any sample plugin

legacy Troubleshooting

Issue When deploying the sample plugin, the server is shutting down with the following error. 2019-06-25 12:33:36.955 ERROR...

Issue: An option to select the Liferay version is not available in Liferay Developer Studio

legacy Troubleshooting

Issue While creating a workspace using LiferayDeveloperStudio-3.1.2, an option to select the Liferay version is not available in LDS. Environment LiferayDeveloperStudio-3.1.2-ga3-windows Liferay DXP 7.1 Resolution By...

aui_deprecated.css cannot be loaded when switching to RTL languages

legacy Troubleshooting

Issue When using DXP in RTL languages (e.g.: Arabic, Hebrew), customers may notice visual errors and inability of Liferay to load CSS files, like, for example, aui_deprecated.css and others: With messages similar...

Script loading issues in some of the Internet Explorer 11 sub versions

legacy Troubleshooting

Issue Script loading issues in some of the IE 11 subversions that is, scripts are consuming more time to load it on the pages. This issue has observed in some of the systems but using the same IE subversion its...

Forms are not set to be published by default

legacy Troubleshooting

Issue When enabling staging to remote live, Forms are not enabled to be published by default. Environment Liferay DXP 7.0 Resolution When setting up Remote Live Staging (or editing the Staging Configurations if it has...

"The email address you requested is reserved" error

legacy Troubleshooting

Issue Trying to create a new user with an email address that doesn't exist in the portal, raises an error. The error shown is "The email address you requested is reserved". The user cannot be created....

javax.portlet.PortletException: Error occurred during request processing: Bad return type

legacy Troubleshooting

Issue javax.portlet.PortletException: Error occurred during request processing: Bad return type exception throws with the custom spring module after updating the fix pack to dxp-11 and / or higher. When deploying...

/tmp directory is getting filled while bulk staging publish or lar export

legacy Troubleshooting

Issue When using JBoss as Application Server, /tmp directory is getting filled while bulk staging publishes or LAR export. If there is size limitation on /tmp directory, this may affect Staging publish or LAR export....

ModelListener for DDMFormInstanceRecord throws No form instance record versions found for form instance ID

legacy Troubleshooting

Issue When we create a onAfterCreate ModelListener on a DDMFormInstanceRecord, we're not able to get the form field values of the latest record. The method DDMFormInstanceRecord.getDDMFormValues() always returns the...

Page Order difference in Staging and Live Server

legacy Troubleshooting

Issue The page order in the staging server is different from the live server. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution In Publish configuration page, select all pages including child page and publish. ,...

Apply button in OAuth 2 Administration is not working

legacy Troubleshooting

Issue When making changes under OAuth 2 Administration, such as generating a new client secret or editing Client ID, the Apply button may not respond when clicked. When viewing the browser console, you will see:...

Error thrown while installing LDS

legacy Troubleshooting

Issue While installing Liferay Developer Studio, after providing the email address and password when we click on Next, an error related to the token generation is thrown as shown below. Problem running...

Guest user is unable to see the different locales after updating to SP17 or above

legacy Troubleshooting

Issue After updating the portal from SP17 or above, locales are not working for guest users Environment Liferay Portal 6.2 Resolution Set this to 0 if the locale is not automatically prepended to a URL....

I can't autodeploy in DeveloperStudio

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue On...

Unable to process SAML SSO request

legacy Troubleshooting

Issue After configuring SAML SSO successfully, the user is unable to perform login and getting the following error in UI and Server console. UI Error: "Unable to process SAML request" Server Console: ...

Screen name validation error

legacy Troubleshooting

Issue Unable to choose a specific Screename. It could be cause by the following reasons: This specific Screen name is already chosen This Screen Name is not validated because the characters are not according to the...

Long Web Content articles are not returned in search results

legacy Troubleshooting

Issue Very long web content articles are not being returned in search results Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution This is due to a limitation in Elasticsearch where the number of...

Known Issue: CSS Builder Versions Errors for War-style Projects

legacy Troubleshooting

This article documents a known issue in the CSS Builder-3.0.0. This issue affects developers who are still using existing war-style (war-mvc-portlet or spring-mvc-portlet) projects and an older version of the CSS...

Users who were able to view Site Pages in the Control Panel in 6.1 cannot see Site Pages in the Dockbar in 7.1

legacy Troubleshooting

Issue In 6.1, we had an Organization Role which provided Control Panel access for users to view Site Pages. Following the upgrade to 7.1, we noticed users with this role are unable to see Site Pages...

When web content is saved, the content is not updated.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

After upgrading to DXP 7.1+, items in Workflow can't be rejected

legacy Troubleshooting

Issue After upgrading from Liferay Portal 6.X to Liferay DXP 7.1+, we are no longer able to reject items in workflow using the default Single Approver workflow Items can still be approved, but if we...

Known Issue: Security Scan Shows Liferay as a Potential Sharepoint Vulnerability - False Positive

legacy Troubleshooting

Issue There may be some instances where a security scan shows Liferay having a potential Sharepoint endpoint vulnerability. Specifically, the security scan's warning may be related to the /_vti_inf.html file. This is...

Blank page with “No Group exists with the key {companyId=0, groupKey=Guest}” error in log

legacy Troubleshooting

Issue After restarting portal, the page turns into a blank page. The following error is reported in the log: 2019-04-03 04:27:28.258 ERROR [http-nio-8080-exec-5][PortalInstances:162]...

Dynamic content fetched by Web Content template stays the same after updates

legacy Troubleshooting

Issue User uses web content template to fetch dynamic content from the database. The value displayed on the page stays the same even if the data in the database has already changed. Environment Liferay DXP 7.0, Liferay DXP...

Sitemap include option per page is not published from staging to live

legacy Troubleshooting

Issue The Sitemap Include options (Edit page -> SEO) are different between staging and live environment even after publishing from staging to live. Environment Liferay 6.2 EE Resolution Check if Page Versioning is...

Password is visible as a plain text in LDAP request

legacy Troubleshooting

Issue When intercepting the LDAP request using any third party tool(ex. Wireshark) password is visible as a plain text Environment Liferay 7.0 Resolution Enabling LDAP over SSL will transmit the credentials...

Web Content Templates Using Liferay Taglibs Should Not Be Cached to Avoid Incorrect Display of Web Contents

legacy Troubleshooting

Web Content Templates allow the use of Liferay Taglibs for creating common front-end UI components in your web content. Please note that by default, Templates are cached to improve its performance, meaning that...

Favicons is working in Android devices but not in Apple devices

legacy Troubleshooting

Issue Adding the site to the home screen or a bookmark in IOS device, it is not taking a favicon rather it is taking the screenshot of the page from the site being bookmarked. Environment Liferay Portal 6.2...

Assignment of 'View' Permission for a folder having too many documents is taking longer time.

legacy Troubleshooting

Issue Unable to give 'view' permission to a folder that contains a huge number of files. That is, For a particular folder consisting of a very huge number of documents (nearly more than 50k docs), giving...

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