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LDAP User Groups are not Importing in Liferay DXP 7.1

Issue When attempting to import Users with LDAP, sometimes User Groups do not import Environment Linux OS - Red Hat Enterprise 7.6 Liferay DXP 7.1 patched with dxp-10 LDAP Resolution This issue may occur if the...

Can't publish pages to live in staging

legacy Troubleshooting

Issue When I try to publish layouts to the Live site of Staging, it fails with an exception: java.sql.SQLException: Connection has already been closed. Environment Liferay DXP 7.0 Liferay DXP 7.1...

Delete Duplicate Site Templates resulting from Portal 6.1 to DXP 7.0 upgrade

legacy Troubleshooting

Issue After upgrading from Liferay Portal 6.1 to DXP 7.0, you may observe duplicate Community/Intranet Site Templates. I did not use the Liferay's default Community/Intranet templates Environment Liferay DXP 7.0 Liferay...

Unable to import more than 100MB

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Known Issue:

This article describes a known limitation visible in the Alloy Editor as documented in LPS-71067. When using the editor's source mode and entering a <form> tag, the editor will remove it upon switching back to...

Unable to Update User Records Using UserLocalServiceUtil Class

legacy Troubleshooting

Issue The root issue is that using user.persist(); more than once while attempting to update User data via the UserLocalServiceUtil class fails in DXP 7.1. Example of failed code: user =...

Troubleshooting SAML Single Log Out when SLO fails

legacy Troubleshooting

Issue User is not logged out from Liferay SAML when the instance has expired. Liferay Session Timeout is set to 30 minutes and SAML Session is to 90 minutes. When SLO is triggered, the user is still signed in....

The Command getPortletPath(PortletDataContext portletDataContext) does not return portlet's path

legacy Troubleshooting

Issue Using the command protected String getPortletPath(PortletDataContext portletDataContext) { return portletDataContext.getPortletPath("quizentry_WAR_aaaportlet"); } to retrieve a portlet's path does not work,...

Could not find the Sharepoint option when adding a new repository

legacy Troubleshooting

Issue After deploying the Sharepoint connector, the Sharepoint option does not show up when adding a new repository in Documents and Media. Environment Liferay DXP 7.1 Resolution There is an extra step after deploying the...

Existing users in Liferay can not login through SAML with "Screen name x must not be duplicate ..." error

legacy Troubleshooting

Issue If the user exists in Liferay (service provider), the user cannot log in through SAML due to duplicate screenname ERROR. 2019-04-23 04:29:45.758 ERROR [http-nio-18080-exec-7][BaseSamlStrutsAction:58] Screen name ccc...

How Can I Assign Roles to Users When Importing from LDAP?

legacy Troubleshooting

Issue When importing users to Liferay DXP from LDAP, they are not being assigned the roles I want them to have from my LDAP server. Environment Liferay DXP LDAP Resolution In Liferay DXP, Users are...

Total Number of Index Limit Error in Elasticsearch

legacy Troubleshooting

Issue When new contents are created or updated in Liferay, they are not being added to the Elasticsearch index (they will not be displayed on the search results) If you check the log Liferay log file you will get this...

HTMLアンカーを使う

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: HTMLアンカーを使う, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: HTMLアンカーを使う

Known Issue: Classic Theme Favicon Always Displayed When Using Microsoft IE11

legacy Troubleshooting

This article describes a known issue specific to Microsoft Internet Explorer 11 (IE11) as documented on LPS-88702. In IE11, after navigating to a website page, the favicon will always be shown as the classic...

Troubleshooting Service Builder Blob Compile Issues

legacy Troubleshooting

Issue Service builder with Blob and compound primary key throws compilation error. The console errors might look like this: [javac]...

Why are user accounts shared when I have multiple LDAP servers configured?

legacy Troubleshooting

Issue When a Liferay DXP bundle is configured to communicate with two or more LDAP servers there can be issues with user importing and users logging in. Example: If Liferay DXP is communicating with two LDAP...

Understanding WebDAV Upload Permissions

legacy Troubleshooting

Issue Are documents uploaded through WebDAV given more permissions than UI uploads? Why can one user who uploads a document through WebDAV update or delete the file while another user with the same level of...

Removing Older Elasticsearch Plugins Needed for Successful Upgrade to ES 6.1

legacy Troubleshooting

Issue It was discovered that older versions of the Elasticsearch plugin can interfere whenever administrators are deploying the latest version. The use case: Administrators are deploying the latest Elasticsearch 6.1...

Receiving email notifications for updated, added, or moved web content

legacy Troubleshooting

Issue Why can't I receive email notifications for Updated, Added, or Moved web content assets? My mail server is set up correctly and I am getting the Web Content Review notifications without issue. Environment DXP...

Resolving Static Asset Publisher Rendering Errors in Custom Layout Templates

legacy Troubleshooting

Issue There is a known issue (as documented in LPS-88239) encountered when using a custom Layout Template that implements a static Asset Publisher. Instead of rendering properly, a NoSuchPortletPreferencesException...

Patch Installation Slowdown Due to Windows Security

legacy Troubleshooting

Issue When Patching Tool is run on a Windows machine, Windows Security can slow down the patch installation drastically due to the large amount of file operations being performed. Resolution If you experience extreme...

How to resolve "Couldn't find the portal-impl.jar" errors when patching 7.0 SP 12

legacy Troubleshooting

Issue When attempting to use the patching tool with a 7.0 Service Pack 12 bundle, the following configuration error is encountered: Problem with the configuration: Couldn't find the portal-impl.jar. Please check the...

Heavy database queries involving DLFileEntry table

legacy Troubleshooting

Issue In some cases you could find that your database is spending a lot of time procesing this query: SELECT fileEntryId, groupId, companyId, userId, userName, createDate, modifiedDate, classNameId, classPK,...

How to quickly modify email log levels

legacy Troubleshooting

Issue The environment is facing issues related to email but there is not enough information in the logs about it. Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution Temporarily increase the log level for packages related...

Audience Targeting version 2.2.0 cannot be deployed to my Liferay DXP 7.0 environment

legacy Troubleshooting

Issue Deployment of Audience Targeting version 2.2.0 fails in my Liferay DXP 7.0 environment Environment Liferay DXP 7.0 with fix pack DE-59 or lower installed Resolution Audience Targeting version...

Cannot build a theme created with blade: Sass::SyntaxError: Invalid CSS after "...nput-margin-x: "

legacy Troubleshooting

Issue When creating a theme in the latest Developer Studio, the build fails with Sass::SyntaxError: Invalid CSS after "...nput-margin-x: ": expected expression (e.g. 1px, bold), was "!default;" Environment...

Not able to create workflow for two level Approver

legacy Troubleshooting

Issue While creating a Workflow from Kaleo Designer for two-level Approver and while saving the below error is thrown. "An error occurred in the workflow engine". Environment Liferay DXP 7.0 Resolution The observed...

Double quotes in CKEditor source view are converted to " upon publishing the content

legacy Troubleshooting

Issue In a web content having an HTML field, after inserting this HTML in the source view: <video id="vid1" class="video-js vjs-default-skin" controls width="100%" height="480" data-setup='{ "techOrder":...

The total number of search results per site does not match the total number of search results.

legacy Troubleshooting

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Upgrading from Portal 6.2 to DXP 7.1 may fail for the Knowledge Base plugin

legacy Troubleshooting

Issue When trying to upgrade the Knowledge Base plugin as part of upgrading from Liferay Portal 6.2 to Liferay DXP 7.1, an error like this may appear with: upgrade:execute...

The image should be downloaded with "Image Name" instead of the keyword "article" while saving by right clicking it on browser

legacy Troubleshooting

Issue The image should be saved with Image original name rather saving with "article" keyword by default. Steps to reproduce: Navigate to Content and create structure and template for the web content as below...

Search Tuning modules must be deactivated when DXP 7.2 Service Pack 1 (SP1)/Fix Pack 2 (FP2) is configured with Solr 7

legacy Troubleshooting

Issue When DXP 7.2 is configured with Solr 7 and your patch level is Service Pack 1 (SP1) or Fix Pack 2 (FP2) or higher, if you navigate to the Search Tuning category on the Control Panel "Portlet is temporarily...

While printing Wiki the background colour of the cells in tables not displayed.

legacy Troubleshooting

Issue The printout of the Wiki pages doesn't print the coloured cells of the tables. Whereas, on the portal, the coloured cells are visible. Environment Liferay DXP 7.0 Resolution The reported behaviour can...

DXP 7.2 Service Pack 1 (SP1)/Fix Pack 2 (FP2) requires Elastisearch 6.2 or higher due to InvalidTypeNameException error on startup

legacy Troubleshooting

Issue When DXP 7.2 SP1+/FP2+ is configured with Elasticsearch 6.0 or 6.1, the following error occurs on startup: Oct 22 13:42:10.417 build-14 [liferay-847b9fcf98-jmbds] [dxp] ERROR...

Unable to select required Display Page

legacy Troubleshooting

Issue How can I make a Public or Private Page a Display Page? I cannot select a specific Display Page for Web Content The Display Page I want to use is grayed out / ghosted Images to demonstrate from Web Content UI...

Unable to validate Social Office license due to failed server ID matching

legacy Troubleshooting

Issue After restarting one of the nodes in a Liferay 6.2 cluster set up, the following error stating the Social Office license could not be validated appeared. 13:28:51,947 ERROR...

Liferay Push - Receiving "Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $" when sending notifications

legacy Troubleshooting

Issue When sending json Liferay Push notifications in Liferay DXP from Control Panel -> Configuration -> Push notifications -> Test , portal administrators may see a failure of such operation with the following...

Custom portlet on DXP 7.2 triggers error 'TypeError: Liferay.Loader.addModule is not a function'

legacy Troubleshooting

Issue As a developer, I would like to use function addModule in my custom portlet on DXP 7.2 the same way I did in case of 7.1 as well. However, after deploy the following errors are shown in browser console:...

After installing Connector to Elasticsearch 6 from Marketplace, NullPointerExceptions are thrown

legacy Troubleshooting

Issue We installed Liferay Connector to Elasticsearch 6 from Liferay's Marketplace on fix pack 11 patch-level. Now that we moved to fix pack 12, we started to get the below exceptions: WARN...

Https Access Portal Problems

legacy Troubleshooting

Issue When users are trying to access to portal using https protocol, portal is redirecting to http protocol and pages are not showed right. Https protocol was configured in load balancers and application...

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