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Web Content shows error on every publish with Featured Image

Issue Steps to Reproduce Create a `Basic Web Content` and give dummy data in source. Now, select any image under Featured Image Tab. Publish the Web Content. Re-edit the same web content and with/without any...

How to eliminate irrelevant characters from search results?

legacy Troubleshooting

Issue The Liferay out-of-the-box feature has been used to display search results on a page. Each record of the results displays the document title, the first few sentences in the document, and a few other metadata...

Unexpected error while installing Xuggler: Unable to install jar

legacy Troubleshooting

Issue Trying to install Xuggler as an external service results in an error similar to Error: An unexpected error occurred while installing Xuggler: Unable to install jar xuggle-xuggler-arch-x86_64-pc-linux-gnu.jar...

FriendlyURLMapper's Patterns and Matchers

legacy Troubleshooting

Issue My friendlyURL portlet is not parsing correctly some of my URLs. Sometimes it is not clear which kind of pattern we must define in routes.xml when implementing a module to make URLs friendly (see...

Synonym sets and Result Rankings entries are removed when the Elasticsearch index is removed

legacy Troubleshooting

Issue Synonym and Result Ranking entries are removed when the Elasticsearch index is removed. In the event that the index is removed Synonyms are missing even after performing a full reindex. Environment Liferay DXP 7.2...

Need to show more than 10000 users in users and organizations' search result

legacy Troubleshooting

Issue While searching in User and Organizations, search result count is limited to 10000 when using Elasticsearch 7 v3.0.1 and prior for DXP 7.2. Steps to reproduce- Create 15000 users in Liferay Portal. Go to...

CKEditor in Liferay 7.3

legacy Troubleshooting

Issue After adding the below properties in portal-ext.properties file, the changes are not getting reflected in Web Content and some of its features are missing, e.g. no video, file browse, color picker, etc....

Download entire folder in Document and Media Widget

legacy Troubleshooting

Issue After selecting the folder in Document and Media Widget, the download option is not coming. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Click on Options(action button). Select Configuration and...

Options are not getting saved in Product Image after publishing

legacy Troubleshooting

Issue After selecting the option in Product image, it is not saved even after publishing. Steps to reproduce 1. Navigate to Commerce Tab and select Product option. 2. Click on "+" button and add the product....

Error when importing a Site with Style Book due to DuplicateStyleBookEntryKeyException

legacy Troubleshooting

Issue When we import a Site with a Style Book for the first time, the import finishes successfully. But if we make any changes to the page, then export the same Site and try to import again, the import fails due...

Look and Feel settings are not updated on page publish

legacy Troubleshooting

Issue When editing a Content Page, we can access Look and Feel, change some settings, Save and Publish, then we notice that the changes are successfully updated on the page. Accessing Look and Feel again and...

When web content is reverted to a previous version in a staging environment, the update is not reflected when published to the production environment in "detailed publish mode".

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How Can I Sort Web Content Structures and Templates Newest to Oldest by Default?

legacy Troubleshooting

Issue Web content structures and templates are sorted oldest to newest by default, and I need to reverse the sort order to see the newest entries first. Environment DXP 7.3 Resolution This is resolved by...

Theme Is Not Displayed on Pages and Styling Is Missing

legacy Troubleshooting

Issue Liferay's pages do not display correctly when accessing Liferay directly (i.e. not though a web server, such as Apache HTTP server) Environment Liferay DXP 7.X Liferay Portal 6.X Resolution...

DXP 7.3 FP2+ requires Liferay Connector to Solr 8 v4.0.1 to fix "BundleException: Could not resolve module: com.liferay.portal.search.solr8.impl _ Unresolved requirement" error

legacy Troubleshooting

Environment Liferay DXP 7.3 FP2+ Liferay Connector to Solr 8 v4.0.0 Symptom After installing Fix Pack 2 or higher on DXP 7.3 where the v4.0.0 version of the Solr 8 connector has been installed previously, the...

Why is some text formatting not being replaced when I select a different format?

legacy Troubleshooting

Issue After formatting text to Computer Code (or Cited Work, Error Message, Alert Message, or Info Message) I am not able to change the text format when selecting one of the other options such as normal or one of...

Categorization of Assets are not working

legacy Troubleshooting

Issue Asset categorization is not working across the entire website. Steps to reproduce Click web content -> Add new web content -> Try to select Categories of web content There is no option to select the...

"Invalid attempt to spread non-iterable instance" error when saving Instance Settings

legacy Troubleshooting

Issue When working on a Liferay instance fronted by a web server, customers may experience the inability to save any changes in the Control Panel > Instance Settings sections. The attempt to save will fail with...

Folder option is not working for the link in selected text style toolbar on the page fragments

legacy Troubleshooting

Issue In the content page, while trying to add the link for the text in the paragraph component by editing it, the folder option is not working in the toolbar. Steps to reproduce the behavior: In [vanilla bundle DXP...

Where to find the add friend option in the summary portlet?

legacy Troubleshooting

Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior:...

Form embedded in web content template is disabled, not working

legacy Troubleshooting

Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure...

Admin is unable to Impersonate User with NoSuchGroupException

legacy Troubleshooting

Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2...

Cannot save identical content in localization of a field

legacy Troubleshooting

Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish Add a translation...

No administrative options can be accessed when an F5 load balancer is in front of Liferay forcing a secure protocol

legacy Troubleshooting

Issue When a F5 load balancer is in front of Liferay and is forcing a secure protocol, no administrative options can be selected and accessed. On Liferay the following options are configured on the...

Liferay sends email notification with port number next to website address

legacy Troubleshooting

Issue When receiving Liferay email notifications (for example: New account Created, Password reset link, etc ...), users may notice the app server's port number appended to the website domain, for example:...

Indexing is taking too long

legacy Troubleshooting

Issue Reindexing is taking or has taken too long to finish. Environment Liferay DXP 7.0+ Resolution If reindexing is deemed slow or is still ongoing (the 2-arrow icon can be seen at the top right), it may have...

Google PageSpeed Insights (Mobile) results for a Liferay DXP site have a low score

legacy Troubleshooting

Issue After submitting your Liferay site to the Google PageSpeed Insights tool, a low score for Mobile will be returned, flagging issues on aggregated resources as: - Eliminate render-blocking resources - Remove...

"Problem with the configuration: Unknown release in folder ..." when patching the source code

legacy Troubleshooting

Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file...

Importing a third-party JS package with liferay-npm-bundler will result into "Cannot use import statement outside a module"

legacy Troubleshooting

Issue When adding and importing a third-party package dependency to a Liferay NPM module made with the Liferay Bundler (for example, npm Angular Portlet Template, the following errors may be observed in the...

License files containing '-ext' will result in error

legacy Troubleshooting

Issue When deploying a license XML file which contains the string '-ext', an error will appear showing the following: 12:28:30,346 INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][BaseDeployer:863] Deploying...

Form data is not captured when using Liferay Form embedded in the external Website

legacy Troubleshooting

Issue After embedding Liferay form in the external website (for example, a plain HTML website), the form data is not captured after submitted successfully. Environment Liferay DXP 7.1 Resolution One possible reason for...

aui-io-request throws io ... is not a function

legacy Troubleshooting

Issue When using a code similar to the below: AUI().use('aui-io-request', function(A){} The browser's console will throw this error: Uncaught TypeError: "io.upload is not a function" Environment Liferay DXP 7.2...

Resolve the error "Load timeout for modules..."

legacy Troubleshooting

Issue I wanted to publish the comment to reply to a thread inside the category of the message board but it failed when my internet connection was slow. I also observed an error "Load timeout for modules..." in the...

Important pointers and configurations for the scheduled web content

legacy Troubleshooting

Issue The web content is not published based on the scheduled date and time. Concern about the behavior to check how it works Steps to reproduce: Started the DXP 7.0 vanilla bundle Create new web content by...

Resolving Inaccuracies and Discrepancies in Search Results

legacy Troubleshooting

Issue Search results are providing information that should not be made available to the user performing the search such as: The total count of search results is inconsistent with the actual number of results displayed...

Staging History deleted after a few days

legacy Troubleshooting

Issue After a few days, past Staging publication records disappear from the history list located in Site Administration > Publishing > Staging Environment DXP 7.2, DXP 7.1, DXP 7.0 Resolution By default, Liferay is...

After upgrading to Liferay DXP 7.X, Searches are not returning any results

legacy Troubleshooting

Issue After upgrading to Liferay DXP, we are not able to perform successful searches. For example, when searching for Web Content articles that exist, no results are returned Environment Liferay DXP...

Unable to Save Object Definition After Deleting a Fragment

legacy Troubleshooting

Issue Unable to save an Object definition after deleting a fragment from a Content Page. Reproducing Steps: 1. Create an object definition with one field. 2. Add an object entry for this object definition....

Unable to Create Module for Liferay DXP 2025.Q1.0+ using Liferay Developer Studio 3.10.2

legacy Troubleshooting

Issue Unable to create module for Liferay Product version 2025.Q1.0 or later using Liferay Developer Studio 3.10.2. Building the JAR file after copying the modules from a lower environment and pasting into...

Custom Pagination Override Not Working on WebLogic

legacy Troubleshooting

Issue Custom JSP (Custom JSP Bag) that overrides Liferay's pagination mechanism to display English numerals is not working as expected on WebLogic Server. The numerals are displayed in the regional...