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Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox...

Segments API taking more time

legacy Troubleshooting

Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[]...

Theme style is not minified

legacy Troubleshooting

Issue While building themes, user has noticed that theme's style files are not being minified. Environment Liferay DXP 7.4 Resolution Please change NODE_ENV=production by using the environment variable as per your...

Cannot sign in to marketplace

legacy Troubleshooting

Issue Steps to reproduce: Go to Control Panel > Marketplace Store Click the Sign In button Expected Behavior: Can sign in to the marketplace Observed Behavior: Clicking the Sign In button doesn’t do anything....

ServletException during Liferay startup caused by a NullPointerException

legacy Troubleshooting

Issue You might encounter an issue where you face an error when starting up Liferay which prevents proper functioning: javax.servlet.ServletException: java.lang.NullPointerException at...

LPS-200065 is in the 2023.Q4.1 Quarterly release notes but is missing from the bundle

legacy Troubleshooting

Issue LPS-200065 was included in the DXP 7.4 2023.Q4.1 release notes, but it was missing from the bundle Environment Liferay DXP 7.4 2023.Q4.1 bundles and docker images Resolution LPS-200065 has been included in the...

com.liferay.portal.servlet.filters.i18n.I18nFilter has been removed. What do I need to do?

legacy Troubleshooting

Issue During startup (or upgrade) we see this error in the logs ERROR [main][VerifyProperties:163] Portal property "com.liferay.portal.servlet.filters.i18n.I18nFilter" is obsolete Why was this removed, and what do we need...

Errors calling an external SOAP web service related to javax.xml.ws.spi.Provider or com.sun.xml.ws.spi.ProviderImpl after upgrading to Java 11

legacy Troubleshooting

Issue We have developed a custom login pre-action module where we want to call an external SOAP web service, this module was working on older Liferay versions. After upgrading to Java 11, if we try calling this external...

Service builder does not generate correct class package

legacy Troubleshooting

Issue Service Builder does not generate the correct class package when both "com" and "org" are included in the package path. Steps to Reproduce: 1. Create a service.xml with package-path com.liferay.org and a...

How to rollback to a previous version of Liferay?

legacy Troubleshooting

Issue We would like for some guidance on how to revert Liferay 7.3 to 7.1. Environment DXP 7.0+ Resolution If you have a backup copy of your 7.1 database and instance, you should be able to redeploy the pre-upgrade...

Suppressing an InvalidHost Warning

legacy Troubleshooting

Issue Is it possible to suppress InvalidHost warnings that are similar to the following: 2023-12-18 18:15:55.485 WARN [https-jsse-nio-8443-exec-5][code_jsp:161] {code="500", msg="", uri=/} java.lang.RuntimeException: Invalid...

"Constraint Violation in UpgradeListTypeType" error in upgrade

legacy Troubleshooting

Issue When attempting to upgrade, it has been observed an error when transitioning from a bundle prior to U100 to a bundle between U100 and U103. Any attempt to upgrade beyond U103 results in a failure with the...

Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release

legacy Troubleshooting

Issue After upgrading to Quarterly Release 2023.Q3, Liferay modules are now stored in osgi/modules directory. Is it possible to separate Liferay module jars and custom jars in osgi/modules directory in the Quarterly Release?...

Cache is not alive (STATUS_SHUTDOWN) errors

legacy Troubleshooting

Issue I see Cache is not alive (STATUS_SHUTDOWN) errors in the logs of my clustered environment. I have modules that override com.liferay.portal.kernel.dao.orm.EntityCache.com.liferay.portal.model.impl.GroupImpl...

BatchUpdateException when upgrading to Liferay Quarterly Release with SQL Server

legacy Troubleshooting

Issue We have received a recent report where a BatchUpdateException was identified while upgrading from an earlier Liferay DXP 7.4 update to Liferay Quarterly Release while using SQL Server You may see an error such as the...

JBoss Datasource Error Causing Production Outages

legacy Troubleshooting

Issue We had two production outages today and observed the following error: ERROR [liferay/search_writer/SYSTEM_ENGINE-7][ElasticsearchIndexWriter:143] java.lang.IllegalStateException: Future got interrupted Caused by:...

Audit OSGi Dependency Error Post Upgrade

legacy Troubleshooting

Issue We are observing the below error after upgrading: WARN [main][DependencyManagerSyncUtil:73] Declarative Service Unsatisfied Component Checker check result: _Bundle {id: 148, name:...

PortalUtil.getPortalURL() is returning http response

legacy Troubleshooting

Issue While trying to fetch some data using PortalUtil.getPortalURL(httpServletRequest) method, it returns http response even on a SSL enabled website. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution There...

Upgrade to 7.4 Error - DDMFormFieldValue

legacy Troubleshooting

Issue When attempting to upgrade to DXP 7.4, users encounter the following error: WARN [main][DDMFieldUpgradeProcess:616] null java.lang.NullPointerException: null at...

Context initialization failed errors on deploying custom layout template

legacy Troubleshooting

Issue Cannot deploy custom layout template to the portal Steps to reproduce: Startup Deploy the attached custom layout template Expected Behavior: It should be deployed successfully. Observed Behavior: The...

Cannot start a cluster with java.lang.IllegalAccessException: class javax.naming.spi.NamingManager

legacy Troubleshooting

Issue After configuring the cluster using DNS_PING we obtain below stacktrace and the cluster doesn't start: com.liferay.portal.kernel.exception.SystemException: Unable to create JGroupsClusterChannel at...

ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized]

legacy Troubleshooting

Issue After performing an upgrade between DXP versions and using an Oracle database, the following errors are observed: ERROR [main][UpgradeStepRegistratorTracker:185] Failed upgrade process for module...

Custom fragments containing drop-zone not getting duplicate properly

legacy Troubleshooting

Issue Not able to duplicate the custom fragments containing dropzone. Steps to reproduce: 1. Start Liferay DXP 7.4. (Between update 60 and 2023.Q3.2 Quarterly Release) 2. Import the custom fragments.zip...

GraphQL multipart requests in DXP 7.4

legacy Troubleshooting

Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...

We cannot see Global Widget Templates when logged in as Site Administrator

legacy Troubleshooting

Issue We are Site administrators and when trying to configure some components, as Language Selector, we cannot select some default widget templates that belongs to the module. Environment Liferay DXP 7.4...

Resolving ORA-01450

legacy Troubleshooting

Issue When starting a Liferay instance connected to an Oracle Database, the following error is encountered and Liferay does not start : Caused by: com.liferay.portal.kernel.log.LogSanitizerException: Error : 1450, Positi...

SQLSyntaxErrorException is Thrown When Liferay Starts up

legacy Troubleshooting

Issue We set up a new environment deploying Liferay 7.4 U92 on JBoss EAP 7.4. When Liferay starts up, we observe the following error in the log: Caused by: com.liferay.portal.kernel.log.LogSanitizerException:...

tcp.xml file path not mapped properly in clustering setup

legacy Troubleshooting

Issue The tcp.xml file path provided inside portal-ext.properties is unable to map it properly. The file is placed at ${Liferay_Home}/tomcat/webapps/ROOT/WEB-INF/classes/tcp.xml and the path provided inside...

The requested resource could not be found errors

legacy Troubleshooting

Issue The user dashboard and profile page are not accessible on the JBoss server Steps to reproduce: 1) Set up a clean instance of Liferay 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...

ExportImportServiceConfigurationUpgradeProcess hangs indefinitely

legacy Troubleshooting

Issue Upgrading to DXP 74U82+ hangs in ExportImportServiceConfigurationUpgradeProcess (v1.0.2) upgrade process: INFO [main][UpgradeProcess:127] Upgrading...

How to send notification based on site with groupid

legacy Troubleshooting

Issue When having two separate sites, we want to create different notification for each, but we can't set separate notifications for different sites with the condition: groupId==<groupId of your site>. If we create...

How to create GraphQL request to Filter Content Structures

legacy Troubleshooting

Issue When trying to filter Content Structure ( WebContent > Structures ), and using a wrong syntax, you might get any of the following errors: Exception while fetching data (/contentStructureStructuredContents) :...

"Someone may be trying to circumvent the permission checker" errors shown in the logs

legacy Troubleshooting

Issue The following message is identified in the logs: May 10 11:28:27.159 build-3348 liferay[liferay-64c4b97d99-nvp2x] [dxp] ERROR [http-nio2-8080-exec-18][IncludeTag:128] Current URL...

Firewall is blocking special characters

legacy Troubleshooting

Issue Particular variables or special characters, like "@" and "$," are present in the URLs that the security layer blocks. Some security rules do not allow special characters like "@" and "$" in the URLs used when...

OOB Category Filter widget configuration failed

legacy Troubleshooting

Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to...

Admin will not be allowed if they doesn't contain the domain @liferay.com

legacy Troubleshooting

Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...

Redirect is not going to expected site page after configuring friendly URL

legacy Troubleshooting

Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...

"No JSON web service action with path and method null for null" error when deploying service builder API

legacy Troubleshooting

Issue Service builder API appears to register but isn't accessible in some environments since it cannot be found. Logs show that the service successfully deploys but not able to find the service name in /api/jsonws page....

Strange sudden shutdown of the portal running on Apache Tomcat

legacy Troubleshooting

Issue Sudden shutdown with the following log snippet: INFO [http-nio-8080-exec-325][SidemenuController:88] Enter in sidemenu as connected=false and isFirstConnection=false screenname=XXXXX flag=false...

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