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liferay-asset:asset-display doesn't show the items

Issue When changing from <liferay-ui:asset-display> taglib to <liferay-asset:asset-display> taglib using same parameters, the latter doesn't show any items. Environment Liferay DXP 7.4 Resolution You have to specify the template that the taglib needs to use, so instead of just use two...

Whitespace below document on an embedded page

legacy Troubleshooting

Issue While using an embedded page with single page PDF url, a big white-space gets added to the page affecting the look and feel of the page. Steps to reproduce the issue: Upload a PDF document of single page on Liferay portal using Document & Media. Copy the Latest version Url of this...

Widget title gets saved without clicking on '✓' icon

legacy Troubleshooting

Issue While editing the title of any widget on a widget page, it gets saved even without clicking the '✓' icon. Steps to reproduce: Create a widget page. Add a 'Document and Media' widget over the page. Double click on the Title of the widget, and change it to 'Document'. Click anywhere...

/web/guest cannot be removed from the site url if a virtual host is active

legacy Troubleshooting

Issue It is not feasible to remove /web/guest from the site URL when a virtual host is configured. When accessed without /web/guest, the page keeps loading and displays a 404 error in the logs. Environment Liferay DXP 7.3 Resolution This behavior can be observed when users set the...

Option to export multiple web content translations

legacy

Issue Is it possible to translate web content in bulk for multiple locales? Environment Liferay DXP 7.3 Resolution In DXP, users can translate web content in different locales by selecting them from the UI and publishing it. Once completed, they can export it by selecting a different...

No error is reported when the password does not follow the configured policy

legacy Troubleshooting

Issue When we enable a Password Policy and create a new user, no error appears indicating that the password does not follow the configured policy. Environment DXP 7.3 Resolution Please install DXP 7.3 Update 20. Or request a hotfix with LPS-165197. Additional Information Configuring a...

Existing users password encryption algorithm is not updated on password reset

legacy Troubleshooting

Issue The password encryption algorithm of existing users is not being updated after doing a password reset. Environment DXP 7.4 Resolution To resolve this behavior, open a help center ticket to request a hotfix containing LPS-165014, or update your installation to DXP 7.4 update 54 and...

Unable to set Assignment Type of User on a Workflow

legacy Troubleshooting

Issue The screen goes blank in the Workflow Builder if you have a user in your portal that has "Null" in either the first or last name (e.g. a user with the name "Nuller John"). Any searchable field containing "Null" should reproduce the above behavior. Environment DXP 7.4 U37 - U46...

Can I set the subject field of the Form submission email dynamically?

legacy

Issue We have a Form with a dropdown field where users can select from pre-defined values. An email notification is set up for the Form to alert about new form submissions. We would like to set up the notification email subject dynamically: whichever value the user chooses from the...

Button "-" doesn't work when creating a structure with repeatable field

legacy Troubleshooting

Issue After creating a structure with repeatable fields, when trying to delete a field by clicking the "-" button, the field is not deleted. Steps to reproduce Navigate to Content & Data > Web Content > Structures. Create a new structure as follows: Field 1 Type: Text Localizable: Yes...

Did you mean functionality in Suggestion widget is not working for custom Hindi words

legacy Troubleshooting

Issue Did you mean functionality in the Suggestion widget is not working for the custom Hindi dictionary. Environment Liferay DXP 7.4 Resolution 1). Create a folder spellchecker in the tomcat directory under <TOMCAT_HOME>/webapps/ROOT/WEB-INF/classes/ 2). Place hi_IN.txt(sample text file...

Browser icon is not visible on the page editor side bar when custom theme is used

legacy Troubleshooting

Issue When editing a page, on the side bar the browser icon is not visible, although the function works fine. This happens when a custom theme is applied. Environment Liferay DXP 7.4+ Liferay theme generator 10.2.1 Resolution In your theme_folder/src/images create two new folders: 'clay'...

Getting Portal version and Patch level

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article describes how to get the Portal version and Patch level in the UI. Environment Liferay DXP 7.0+ Liferay PaaS 7.0+...

Process Builder is unavailable

legacy Troubleshooting

Issue When I try to access workflows, the message Process Builder is temporarily unavailable. is displayed in the UI and a NoSuchResourcePermissionException error in the logs: ERROR [http-nio-8080-exec-1][KaleoDesignerWorkflowPortletTab] Unable to include JSP...

Cannot select a layout template in a widget page

legacy Troubleshooting

Issue Layout templates can be chosen in the configuration of widget pages to specify the columns and rows where widgets will be placed. When trying to select another layout template (deployed inside a custom theme or on its own) the previous layout template is still selected. There's no...

When trying to translate web content, multiple fields are absent

legacy Troubleshooting

Issue Web Content Translation Page does not display repeatable Fields Steps to reproduce: 1) Navigate to Content & Data> Web Content> Structures 2) Make a structure with different fields that are repeatable. 3) Now, create web content with this created structure 4) Use these fields more...

Remote staging: cannot set a form in a Form widget in staging - "This form is not available or it was not published."

legacy

Issue When we take a website with staging configured, and put the Forms widget on a webpage - we cannot configure the Forms widget by selecting a form for it, we get the message "This form is not available or it was not published." after doing this operation. Environment 7.4 (possibly...

Update packages and regenerate your custom theme with the latest available in order to solve accessibility or style related bugs

legacy How To

Issue Sometimes in order to solve user interface bugs (like accessibility or style related), our customers need to update their custom themes with the latest versions available of liferay-frontend-theme-unstyled , liferay-frontend-theme-styled and liferay-font-awesome This is needed...

Portlet on Private Pages does not save changes in Configuration

legacy Troubleshooting

Issue When adding a portlet to a private page and changing its configuration, the portal displays the success message, but the content returns to the previous value. Environment DXP 7.3 DXP 7.4 Resolution Please install DXP 7.3 Update 12, DXP 7.4 Update 41 or higher. Or request a Hotfix...

Liferay Frontend NPM Toolkit compatibility matrix for Node.js, NPM, Yeoman, Gulp and Generator Liferay Theme

legacy

Issue If a client wants to generate custom themes, they need to install: Node.js and NPM Yeoman Gulp generator-liferay-theme As a result, it is difficult to know which version to install depending on the portal version you use, and we don't have a specific compatibility matrix to cover...

Which tables in the database contain web content, documents and media information?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In which tables in the database are web content, document and media...

Export/import process fails if there are data links associated with earlier versions of the structure

legacy Troubleshooting

Issue Exporting a structure that contains previous versions can cause a unique constraint violation on import. The following stack trace is seen in the logs: 2022-12-19 21:24:49.032 ERROR [liferay/background_task-3][BatchingBatch:134] HHH000315: Exception executing batch...

Special characters which are used for XSS can be saved as an input without any warning

legacy

Issue Characters as <, >, /, (, ), ", ' which can be used to make scripts, used in HTML and JavaScript are valid to use in the portal as inputs and values, and it can raise security questions The use of these characters did not throw any warning or error messages, neither on the UI nor...

Unable to manage Document and Media type DDL on a localized DDL Display

legacy Troubleshooting

Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails with the following error (please note, the value after the 'field name' can...

Outdated or vulnerable components can sometimes be found in the .cp/ folder inside osgi/state/folder

legacy Troubleshooting

Issue We've run a security scan and it is picking up outdated components inside the .cp/lib/ subfolder of the osgi/state/ folder, and it is confusing our compliance efforts. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution This behavior is likely caused by an outdated plugin...

Upgrading from 6.2 to 7.3 changes the number of likes and dislikes

legacy Troubleshooting

Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the ratings change from 1 (before upgrade) to 0.2 (after the upgrade)....

Form Upload Input is missing when mapping to a custom Object's Upload Field

legacy Troubleshooting

Issue When creating a Form that maps to fields on a Liferay Object (and one of the fields is an Upload type field), the option to map the form's Upload input with the custom Object's Upload Field is not appearing. Environment Liferay DXP 7.0-7.4 Resolution Request a hotfix that includes...

Is there a limit to the number of IdPs registered?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Is there a limit to the number of IdPs registered? Environment DXP7.2+...

Search in Control Panel > Audit makes long URL

legacy

Issue A search in Control Panel > Security > Audit always sends empty search parameters in the GET URL. As a result, URLs are very long and can be blocked by firewall-infrastructure. Steps to reproduce: Navigate to Control Panel > Security > Audit Search for "test" Result: URL is very...

I cannot export Form entries if they have not been approved in a Workflow

legacy

Issue If a workflow is enabled for my Form and I make an export of the Form entries, only Approved entries can be exported. Those entries which have not gone through the Workflow yet, will not be included in the exported file. Environment Liferay 7.0+ Resolution The behavior of exporting...

Does Liferay Support Angular 13 +

legacy

Issue After updating an Angular portlet from v12 to v13 it can no longer be viewed and the browser console logs display a liferay-amd-loader error. Environment DXP 7.0, DXP 7.1, DXP 7.2, DXP 7.3, DXP 7.4 Resolution This is expected behavior, considering that Liferay JS toolkit is...

Detected vulnerabilities related to Jettison

legacy Troubleshooting

Issue A security scan has picked up the following vulnerabilities related to jettison-1.x.x jar: CVE-2022-40150 & CVE-2022-40149. This jar is found in marketplace\Liferay Foundation - Liferay Portal Remote - Impl.lpkg\com.liferay.portal.remote.rest.extender-6.0.12.jar\lib directory....

Error in plugin "sass" when migrating themes "... is deprecated and will be removed in Dart Sass 2.0.0."

legacy Troubleshooting

Issue When migrating themes to a newer version, you can get these types of errors: Deprecation Warning: Using / for division outside of calc() is deprecated and will be removed in Dart Sass 2.0.0. Recommendation: math.div($spacer, 2) or calc($spacer / 2) More info and automated migrator:...

Search Results Ignore Date Field with Empty or Null Value

legacy Troubleshooting

Issue When creating Journal Article Structures with Date Fields, cases may occur where these fields must not be marked as "mandatory" as per specific company requirements. However, despite these fields not being "mandatory", there may be cases where some of these date fields need to be...

Failure during import of site template.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue When importing a site template, the following message appears and the...

How to remove guest's view permission on documents in the Search result page.

legacy How To

Issue How to remove guest's view permission on documents in the Search result page. Environment Liferay DXP 7.3 Resolution To remove the guest's view permission on documents in the Search result page, user can remove view permission for the DM home folder for the Guest role. Steps: Open...

Text is not visible in phone mode

legacy

Issue In tablet and desktop mode, the text is visible. In phone mode, the text is not visible. Steps To Reproduce: 1. Start a server DXP 7.3 2. Access the portal 3. Click Edit > Fragments > Slider 4. Add an image. 5. Edit the title and subtitle. 6. Choose phone mode. Expected...

Unable to save the root category configuration under Commerce Categories Navigation widget

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Create a 'Content Page' and add the 'Commerce Categories Navigation widget' on the page. 4. Open the configurations of the widget and select the root category toggle. 5. Click...

Cancel button is saving the account entry

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site by using the 'minium site template'. 3. Navigate to the created site. 4. Click on the 'Account Selector' and create a new account. 5. Fill in the details. 6. Click on the 'Cancel' button. Expected Result: No account must...

Is it possible to view page usages for global Fragments

legacy

Issue Is it possible to see the page name as well as the site name and usage in this scenario? It would be useful to know which fragments are used on which pages. Steps to reproduce: 1. log in as an admin user 2. Select the Global Site 3. Go to Site Administration and for the selected...

Discount workflow is triggering as soon as user fill the discount

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications> Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate to Control Panel > Commerce > Pricing > Discount > Click on Add Button >...

Default payment method showing all the active and non active payments

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Create a new account. 4. Navigate to the default created channel. 5. Enable the 'Money order' payment method. 6. Navigate to Control Panel > Accounts. 7. Open the created...

Unable to preview web content after enabling repeatable of nested fields

legacy Troubleshooting

Issue Unable to preview web content after enabling repeatable nested fields when upgrading from 7.3-SP1 Steps to reproduce: 1) Start server DXP 7.3 sp1 2) Add a new site(required) 3) Navigate to Web Content 4) Add a structure with 2 nested Text fields 5) Add a template for the created...

Form changes the workflow definition

legacy Troubleshooting

Issue Draft of a form changes the workflow definition Steps to reproduce: Navigate to Content & Data > Forms Click to add a new form Add a text field to the form Go to its settings and change the workflow from 'No Workflow' to 'Single Approver' Publish the form; Enter the given URL and...

Orders are not visible for Assigned role

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 U23. 2. Create a site by using a minium site template. 3. Navigate to Catalog > Select Account > Add a product to the cart. 4. Create a new test user by navigating to Users & Organization. 5. Create a custom role and provide the view...

Unable to search properly in Quick Add-to-cart search bar

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'Minium site template'. 3. Create a new account. 4. Navigate to the 'Catalog' page and add an item to the cart. 5. Open the mini-cart and search for the product. Expected Result: SKU suggestions must be...

After redeploying the fragment collection, an unwanted image attribute persisted

legacy Troubleshooting

Issue The page editor StrcutreTree is populated based on the fragmentEntryLink content Steps to reproduce: 1. Start a DXP 7.3 server 2. Check Fragment propagation in System Settings > Page Fragments > Propagate Fragment Changes Automatically 3. Deploy the attached fragment collection by...

Collection Variations are not prioritized

legacy Troubleshooting

Issue Asset Publisher and Collection Display do not display the collections correctly. Steps to reproduce: 1. Create a Collection Navigate to Site Builder > Collections > + > Manual Collection > Set a name > Save Select "Item Type": "Web Content Article" > Select "Item Subtype": "All...

Search showing staging results in search facet

legacy Troubleshooting

Issue Steps to reproduce: Create a new blank site with a public page Enable local staging Create web content in the new site Staging: publish to live Go to the default Liferay site Configure the scope of the search bar: Let the User Choose (or Everything) Search for the new content in...

Search button is not properly aligned is search portlet

legacy Troubleshooting

Issue Steps to reproduce: 1) Control Panel-> System Settings-> Search-> Search Web 2) Check the box and update 3) Create Widget Page 4) Drag the Search portlet on that page. 5) Search button is not inside the search box. Expected Behavior: The search button should come inside the search...

Forked workflow task still pending after another user completes the other forked task

legacy Troubleshooting

Issue The forked workflow task is still pending after another user completes the other forked task Steps to reproduce Create two Administrator users(user1,user2) Control panel > Configuration > Kaleo Designer > Add New Definition Copy the contents from the attached XML to...

Needs to change friendly URL of web content

legacy

Issue When working with assets such as 'Web Content', the details always include the friendly URL. The concern now is that this friendly URL contains a hyphen (-) that requires to be removed. Environment Liferay DXP 7.4 Resolution The observed URL with a hyphen is the expected behavior...

Collect Digital Signature button appears even when the Digital Signature feature is not enabled

legacy Troubleshooting

Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control Panel -> Instance Settings -> Digital Signature and verify that it is not...

Unable to Deploy to environments or access the CI service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to start a build for an environment, the build fails to start. Also, when accessing Jenkins CI, the user runs into an...

Removing an image from a fragment not possible

legacy Troubleshooting

Issue When a user uploads an image to a fragment on DXP 7.3, there is no possibility of removing the image from it. Users can either replace it with another one or remove the whole fragment. This is true for fragments other than the 'Image' fragment, namely "Content Display", "Heading"...

The number of sites displayed on My Sites differs for Administrators and general users.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The number of sites displayed on My Sites differs between Administrator...

Screen reader doesn't read the full page upon page load

legacy Troubleshooting

Issue Screen reader does not read the full page upon new page load. Environment DXP 7.4, 7.3 Resolution There are technical limitations due to how Single Page Applications (SPA) work of screen readers not being able read the entire page content with new page loads. However, even if the...

Can a user upgrade from Liferay 6.1 to DXP 7.4.x?

legacy How To

Issue Do I need to follow the upgrade page mentioned in the below article for example: Liferay Portal 6.1.x → DXP/Portal 7.1 → DXP 7.4: Environment Portal 6.1 DXP 7.4.x Resolution Ensure parameter "feature.flag.LPS-157670=true" is in the portal-ext.properties file. Using the DBUpgrader...

Search doesn't return results after reindexing

legacy Troubleshooting

Issue After a full reindex the search doesn't return any results. The Webserver protocol is set to HTTPS (This is set by the web.server.protocol in portal-ext.properties) and the Tomcat server is not (Set by portal.instance.protocol in portal-ext.properties) If not set explicitly it will...

ratings-score tag could not be used when updating from 7.0 to newer versions.

legacy How To

Issue In 7.0 (or a previous version) a custom development is using <liferay-ui:ratings-score> tag. When this custom code is updated to be used in a newer version (for example, 7.4) this tag is not found and could not be used. Environment 7.1+ Resolution This tag was deprecated and...