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Error: Unable to copy from file:/opt/liferay/osgi/modules/biz.aQute.remote.agent-6.4.0.jar

Issue When starting the server, the following exception is printed in the logs: 2024-09-25 17:50:18.363 ERROR [main][ModuleReadHookImpl:88] Unable to copy from file:/path/to/osgi/modules/biz.aQute.remote.agent-6.4.0.jar to /path/to/osgi/state/org.eclipse.osgi/1460/0/bundleFile...

Unable to see the 'SEO' icon in Quarterly Release 2024.Q2

legacy Troubleshooting

Issue According to Configuring XML Sitemaps documentation, users are unable to locate the 'SEO' icon in 2024.Q2 Environment Quarterly Release 2024.Q2 Resolution In order to see the 'SEO' icon, users need to enable XML Sitemap feature flag by navigating to Control Panel > Instance...

Forms API returns default Field Name instead of the Field Reference value

legacy

Issue When making a request using a forms API such as the getFormRecord endpoint, the response returns the default Field Name(e.g. “Text12345”) instead of the newly created field Reference value on a field. Environment DXP 7.3 DXP 7.4 Resolution This is the expected behavior as the Field...

After installing the Elasticsearch enterprise license I am not able to find where the JSON file is stored

legacy

Issue I installed the Elasticsearch license via API. After installation, I am not able to find where the JSON file is stored. Environment Liferay DXP 7.4 Resolution When you install the Elasticsearch license using the API, the license information is stored in the internal cluster state...

jgroups WARN in the Logs When Starting the Second Node in a Two Node Cluster

legacy Troubleshooting

Issue During restart of a node in a clustered environment, WARN logs are thrown due to jgroup jgroups receive failures are logged as warnings during cluster node startup WARN [jgroups-11,liferay-channel-control,node1-62578][JGroupsReceiver:78] Unable to deserialize message payload...

Certificate details of internal load balancer

legacy Troubleshooting

Issue There are few static IPs for private S2S connectivity, over different services like webserver and database. However, for webserver whose static IP is 172.xx.xx.xx, the certificate is updated at the external load balancer level and shared the same certificates with the integrated...

Error message: Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as "auto-extend"

legacy Troubleshooting

Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:138] Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as "auto-extend" Environment Quarterly Releases:...

Log Directory for Liferay

legacy Troubleshooting

Issue The log folder may become oversized, causing server hang-ups, so how do I configure the logging directory for Liferay? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The following are the steps that can be carried out to achieve this: NOTE: The following resolution...

Security scan detected a "Reference to Windows file path is present in HTML"

legacy Troubleshooting

Issue Our security scan detected a "Reference to Windows file path is present in HTML" in the following URL: https://localhost:8080/o/js/resolved-module/frontend-js-node-shims$path-browserify@0.0.0/index.js?languageId=en_US Can you please solve this security issue? Environment DXP 7.2...

Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0

legacy Troubleshooting

Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken = liferayOAuth2AccessTokenManager.getOAuth2AccessToken(clientRegistrationId); When we launch the Spring Boot application via...

Is it possible to use wildcards with virtual hosts?

legacy Troubleshooting

Issue We are using Azure and we set the virtual hosts in the portal-ext.properties with virtual.hosts.valid.hosts with oursite-xxxx.region.azurecontainerapps.io We receive a blank landing page like this because the URL's xxxx part is expected to change: Is it possible to use wildcards...

How to reference static assets by URL from a client extension on SaaS?

legacy Troubleshooting

Issue I am trying to use static assets (images) from the test-theme-css client extension that I deployed. When running the project locally, I am able to do this, but on SaaS, the URL does not work. Local URL: http://localhost:8080/o/test-theme-css/images/logo.jpg SaaS URL...

How to setup custom error page in Nginx webserver

legacy How To

Issue NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. The following...

Liferay logs Timezone

legacy How To

Issue How do change the timezone displayed in the Liferay log files without changing the JVM time zone? Environment Liferay DXP 7.4 [All updates] Liferay Quarterly Release Resolution Get a copy of the portal-log4j.xml file by extracting it from the portal-impl.jarfrom...

Error message: Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled"

legacy Troubleshooting

Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:220] Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled" Environment Quarterly Releases: 2024.Q3,2024.Q2,2024.Q1,2023.Q4,2023.Q3...

Unable to initialize bundle

legacy Troubleshooting

Issue Tomcat folder is missing after running blade gw initbundle command. Steps to reproduce: 1. blade init -v dxp-7.4-u102 liferay-workspace 2. echo >> liferay-workspace/gradle.properties 3. echo...

NullPointerException when evaluating AuthLoginGroupSettingsUtil.isPromptEnabled

legacy Troubleshooting

Issue The following error is thrown in the logs every once in a while: 2024-07-29 06:55:37.018 ERROR [http-nio-8080-exec-7][CTCollectionPreviewFilter:53] java.lang.NullPointerException java.lang.NullPointerException: null at...

How to implement Bar Chart in DXP?

legacy How To

Issue How to display dynamic data on bar and graph charts in Liferay DXP? Environment Liferay DXP 7.4 Resolution NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing...

Garbage Collection on Java 21

legacy

NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Issue Need the JVM...

Obsolete "module.framework.properties.dependency.manager.sync.timeout" Portal Property

legacy

Issue Migrating from Liferay 7.3 to 7.4, I noticed that the module.framework.properties.dependency.manager.sync.timeout property no longer works in 7.4. This is the error I'm getting: ERROR [main][VerifyProperties:172] Portal property...

Obsolete "dl.file.indexing.interval" Portal Property

legacy How To

Issue Migrating from Liferay 7.3 to 7.4, I noticed that the dl.file.indexing.interval property no longer works in 7.4. This is the error I'm getting: ERROR [main][VerifyProperties:172] Portal property "dl.file.indexing.interval" is obsolete Environment Liferay DXP 7.4 Resolution...

How to determine the master node?

legacy How To

Issue I am running a clustered environment, and I would like to know whether the node I am currently on is the master node. Environment DXP 7.0+ Resolution Liferay doesn't have a fixed “master” node in the traditional sense. Instead, it uses a distributed architecture where nodes...

Liferay Support for Spring 5.x

legacy

Issue Since, Spring 6.0.x supports JDK 17-21, while Liferay DXP 7.4 supports JDK 8 and JDK 11, hence upgrading to Spring 6.0.x for Liferay is currently not possible. Also, Spring 5.x's End of Support (from Spring) is by the end of Aug-2024, How will Liferay handle potential security...

Custom module fails to start with error "Stopping blacklisted bundle"

legacy Troubleshooting

Issue I have deployed a custom module, but it is failing to start and does not work. The logs show this message: Stopping blacklisted bundle my-custom-portlet_1.0.0 Environment Liferay DXP 7.4 Liferay PaaS Resolution Navigate to: Menu → Control Panel → System Settings → PLATFORM → Module...

Accessing the virtual instance over another machine without using the internet

legacy How To

Issue How to access the virtual instance (of Liferay Server running on Machine A) over Machine B without using the internet? Environment Liferay DXP 7.4 Resolution First, check the domain configured for your virtual instance by navigating to Control Panel > Configuration > Virtual...

Log4j warnings and error on startup after upgrading to Update 36

legacy Troubleshooting

Issue After upgrading Liferay DXP 7.3 to Update 36, the following warnings and error are printed in the logs on startup: log4j:WARN Continuable parsing error 3 and column 30 log4j:WARN Document root element "Configuration", must match DOCTYPE root "null". log4j:WARN Continuable parsing...

Obsolete "layout.comments.enabled" Portal Property

legacy

Issue Migrating from Liferay 7.3 to 7.4, I noticed that the layout.comments.enabled property no longer works in 7.4. This is the error I'm getting: ERROR [main][VerifyProperties:172] Portal property "layout.comments.enabled" is obsolete Environment Liferay DXP 7.4 Resolution...

Weblogic 14.1.1 + Liferay Installation

legacy How To

NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles will be at your team's discretion. Prerequisites:...

Is it possible to disable the /combo/ present when loading the sites?

legacy How To

Issue When loading the sites, we always notice a /combo/ component at the beginning. Is it possible to disable it? Environment All environments Resolution The combo requests will disappear if you use the property javascript.fast.load=false. However, this will be counterproductive, as it...

CDN caching of images and JSON files

legacy

Issue Are the images and JSON files served from Liferay cached at CDN in Liferay Cloud? Environment Liferay Cloud- PaaS Resolution According to Google's documentation, images (including JPEG and PNG) are cached and can be validated from the GCP logs. But, the JSON files are not cached by...

Identifying the license information for components used in Liferay DXP

legacy

Issue I need to know the license information for components used in Liferay DXP. My security scan tool is flagging Liferay components with license not found errors. Environment Liferay DXP Resolution Liferay can provide an SBOM (Software Bill of Materials) in SPDX JSON format that...

Errors when attempting to create/edit web content from the control panel

legacy Troubleshooting

Issue After to recently migrated from Liferay 7.3 to 2023.q3.7, an error occurs immediately upon entering the edit (or creation) of content (and it continues to reproduce in the JS console when switching languages in the contribution). This error makes content management impossible The...

Database level changes in Quarterly Releases

legacy

Issue What are the database-level changes from DXP 2023 Q4.0 to DXP 2024 Q2.0? Are there any additions of new tables, fields, and modifications to the existing tables? Environment Liferay DXP [all versions] Resolution The Liferay database is the product database. Liferay DXP needs the...

java.sql.SQLException: Illegal mix of collations for operation 'UNION'

legacy Troubleshooting

NOTE: Be sure to take a backup of your database prior to making any changes. Always test the changes in a lower environment before making changes in production. Making manual changes to the database is not recommended, and should be carefully assessed based on your own business needs and...

Unable to include JSP

legacy Troubleshooting

Issue The following errors are encountered when the user accesses the portal, which increases the log size. ERROR [https-jsse-nio-0.0.0.0-8443-exec-29][DynamicIncludeUtil:81] java.io.IOException: Unable to include JSP /html/portal/dynamic_include/view.jsp java.io.IOException: Unable to...

How can I check the progress of an upgrade?

legacy How To

Issue Is there a way to check the progress of an upgrade while it is still happening? Environment Quarterly Release 2024.Q1 2023.Q4 2023.Q3 DXP 7.4 DXP 7.3 DXP 7.2 DXP 7.1 Resolution The simplest way to do this would be to tail the upgrade log, which is typically located in...

Missing default Store

legacy Troubleshooting

Issue When trying to perform an upgrade, the following error appears in logs: ERROR [main][DBUpgrader:70] Missing default Store Environment Quarterly Release: 2023.Q3, 2023.Q4, 2024.Q1, 2024.Q2 Liferay DXP 7.4 Resolution Check that the path specified in your file...

java.lang.Error: factory already defined when starting up 2024.Q2 with JDK 17

legacy Troubleshooting

Issue Start up an environment with Liferay DXP 2024.Q2 and JDK 17. The following error message appears: ERROR [io.undertow.servlet.request] (ServerService Thread Pool -- 78) UT015005: Error invoking method contextDestroyed on listener class jdk.proxy10.$Proxy40:...

Logs rotation based on size in Liferay DXP 7.4

legacy How To

Issue Configuring log rotation for logs based on the size. Environment Liferay DXP 7.4 Resolution The logs can be rotated based on size by making a small adjustment in the portal-log4j.xml file. Extract portal-impl.jar from /tomcat-9.0.73/webapps/ROOT/WEB-INF/shielded-container-lib/ and...

"SAX Security Manager could not be setup" Warns

legacy Troubleshooting

Issue We are finding many Warns "SAX Security Manager could not be setup" in the Liferay logs. How can we resolve these messages? Environment Liferay Quarterly Release 2024 Resolution The observed behavior is a known issue addressed by LPD-20262. Please update to DXP 2024.Q2.0 Quarterly...

JBoss and JDK 21 compatibility

legacy

Issue JBoss EAP 7.4 is not compatible with Java 21 based on this Red Hat JBoss Enterprise Application Platform (EAP) 7 Supported , therefore, the customer is looking for an appropriate path for the upgrade, either they want to use Java 17 which is compatible with this or they require...

"Custom Field" data for Navigation Menu is not included, while fetching it from 'Navigation Menus Headless API'

legacy Troubleshooting

Issue When trying to fetch the details of the "Navigation Menus" via the 'getNavigationMenu' Headless API, the 'Custom Field' data is not included in it. Steps to reproduce: 1. Navigate to Control Panel > Configuration > Custom Fields > 'Site Navigation Menu Item' > Create a field using...

'Pages' option is not visible under the 'Site Builder', after the upgrade

legacy Troubleshooting

Issue The 'Pages' option is not visible under the 'Site Builder' Steps to Reproduce: Start any DXP 7.4 Update 42 with any Database Navigate to Site Builder> Pages> Create a few pages. After following the above steps, upgrade the DXP 7.4 Update 42 to DXP 7.4 Update 43 or below using the...

Libraries missing in DXP 7.3 update 36

legacy Troubleshooting

Issue We have observed a couple of errors, while building our project for DXP 7.3 u36, since there are libraries missing. Especially the library com.liferay.petra.string which is missing for u36. Are those libraries missing by accident or are they just not supported anymore? ...

Are The Layout Parallel Render Portal Properties Deprecated in Liferay 7.3?

legacy How To

Issue Migrating from Liferay 7.2 to Liferay 7.4, you may notice that the layout parallel rendering properties have been deprecated. The following logging during the upgrade can be seen noting that the properties are obsolete: ERROR [main][VerifyProperties:163] Portal property...

Compatibility of Spring 6.x with Quarterly Releases

legacy

Issue According to article https://github.com/spring-projects/spring-framework/wiki/Spring-Framework-Versions , Spring 6.x will have JDK from 17-23. Since Liferay DXP 2024 Q2 supports JDK 21 as the recommended runtime, is Spring 6.x compatible with DXP 2024 Q2? Which version of Spring...

DB Upgrade to a Q2 release using JDK 21 results in an error

legacy Troubleshooting

Issue The following error is being encountered when trying to upgrade to a Q2 release running ./db_upgrade_client.sh and using JDK 21 JVM arguments: [-Dfile.encoding=UTF8, -Duser.country=US, -Duser.language=en, -Duser.timezone=GMT, -Xmx2048m,...

Some redirects executed from a custom module are not performed in JBoss EAP/Wildfly

legacy Troubleshooting

Issue Given a custom module with a portlet component which includes the following code: ... @Override public void doView(RenderRequest renderRequest, RenderResponse renderResponse) throws IOException, PortletException { HttpServletResponse response=...

Integrity constraint violation: unique constraint or index violation: IX_

legacy Troubleshooting

Issue When trying to start a clean Liferay bundle with the Hypersonic database and no portal-ext.properties, the following exception is being encountered: 2024-07-22 18:47:13.741 ERROR [http-nio-8080-exec-6][BatchingBatch:134] HHH000315: Exception executing batch...

How to Enable Cookies Banner for Specific Sites

legacy

Issue Is it possible to enable cookies for a specific site? Environment Liferay DXP 7.4 Resolution The ability to configure cookies on a per-site basis in Liferay requires defining a virtual host. If a site does not have a virtual host specified, the cookie settings for that site will...

session.test.cookie.support portal property

legacy

Issue Can we disable session.test.cookie.support in the portal-ext.properties file as it enables the user authentication process when an iframe is used? Environment Liferay DXP Resolution This property is related to the cookie COOKIE_SUPPORT (How Cookies are Used in Liferay). Setting it...

Two locations to set up Password Reset Notification Templates

legacy

Issue There are 2 places in where the 'Password Reset Notification' template is present. One is in the Sign-In widget (Configuration > Set-up) and the other is in Control Panel > Instance Settings > Email. The Sign-In widget gets triggered when we click on the 'Forgot Password' link. How...

There was an error when loading the "text" field

legacy Troubleshooting

Issue 'There was an error when loading the "text" field' is showing if user clicks on any portlet inside System Settings and Instance Settings. Environment 2024.Q1 2024.Q2 Resolution This behavior is only observed in 'Brave Browser', though it's working fine in other browsers like Chrome...

I am getting "Someone may be trying to circumvent the permission checker" while accessing Password Policies

legacy Troubleshooting

Issue When I try to access Control Panel → Password Policies, I get "Password Policies is temporarily unavailable." I get the following error message: 2024-07-30 13:15:07.411 ERROR [http-nio-8080-exec-9][PortletRequestDispatcherImpl:295] Unable to dispatch request:...

Upgrading to a Quarterly Release fails due to Elasticsearch exceptions in the logs

legacy Troubleshooting

Issue When upgrading to a Quarterly Release, coming from an old DXP version, the upgrade fails because of some Elasticsearch errors that can be seen in the logs: ERROR [main][ROOT:47] bundle com.liferay.portal.search.elasticsearch7.impl:6.0.111...

No minification of clay files impacting page load response times

legacy

Issue We see more number of Clay UI related network calls in the browser network tab in clean instance of Liferay and they are not getting cached also. It has JS and CSS files which are not minified into fewer combo files. Environment 2023.q4.0 Resolution This is the expected behavior...

"Unable to persist buffered increment value" Error in Liferay Logs

legacy Troubleshooting

Issue I am seeing the following errors thrown regularly in my Liferay console logs. How can I resolve this? ERROR [BufferedIncrement-default-2][BufferedIncrementRunnable:54] Unable to persist buffered increment value:...

How to resolve "Attempting to upgrade table UserGroupGroupRole by adding a temporary column" DB2 database upgrade errors

legacy Troubleshooting

Issue When trying to upgrade Liferay DXP from a 7.4 U release to 2024.q1.3 using a DB2 11.5 database, we encountered the following errors relating to the UserGroupGroupRole table: INFO [ServerService Thread Pool -- 78][UpgradeProcess:119] Upgrading...

Unable to login without the sameSiteCookies="none"

legacy Troubleshooting

Issue Without the sameSiteCookies="none" setting up, some vital cookies (e.g., JSESSIONID) are not created at all, preventing portal access. Environment Liferay DXP Resolution This article: https://web.dev/samesite-cookies-explained/ explains the origin of the SameSite cookie and how it...

How to disable error messages?

legacy How To

Issue How to disable 'Your Request failed to complete' error messages? Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of Liferay Support. Please exercise appropriate discretion in...

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