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After migrating from 7.2 to 7.4 users with "View" permission receive error message when attempting to access contents of folders in Media Gallery

legacy Troubleshooting

Issue When accessing the content of a folder in the Media Gallery portlet, users are getting an error related to permissions: "Error: You do not have the required permissions". This occurs after upgrading from...

Web Contents statuses are not changing to expired even after expired date is over

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Web Contents statuses are not changing to expired even after the...

The portal begins to hang after adding lengthy content with images

legacy Troubleshooting

Issue When lengthy web content with images has been uploaded, the portal starts to lag, and it takes a very long time for the cursor to appear. Users are struggling greatly with the lagging issue even when manually...

Reindex icon is visible to all users

legacy Troubleshooting

Issue Reindexing icon is available on top of every page while reindexing for all the users irrespective of roles Environment Liferay DXP 7.2 Resolution This can be disabled for all users by blacklisting the...

Contented Visited and Page Visited rules are missing from Behavior section in Audience Targeting after installing FP21 on DXP 7.1

legacy Troubleshooting

Issue Contented Visited and Page Visited rules are missing from the Behavior section in Audience Targeting after installing FP21 on DXP 7.1 When starting DXP 7.1 with FP21 + Audience Targetting, the following error is...

CKEditor Styles pull-down menu shifts position when hovering the mouse cursor over it

legacy Troubleshooting

Issue CKEditor Styles pull-down/drop-down menu shifts its position when hovering the mouse cursor over it: This only happens when setting up CKEditor using the following properties on...

Unable to open the notification of the deleted user

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users &...

Caused by: java.sql.SQLException: Protocol violation

legacy Troubleshooting

Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at...

A build to update the patching tool is stuck and failed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A build to install the patching tool in Liferay...

JAWS Screen Reader is announcing state and navigation of Menu items incorrectly

legacy Troubleshooting

Issue The JAWS screen reader does not announce whether a Menu item is expanded or collapsed Environment Liferay DXP 7.4 Resolution This resolution requires customization and should only be implemented at the...

Unable to publish the web content with huge data

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Web Content under Content & Data. 3. Go to structure and add three 'Rich Text' fields with repeatable. Click Save. 4. Create web content with the...

Wrong Apache Commons Lang3 library version added to module manifest

legacy Troubleshooting

Issue We have a service builder module that uses Apache Commons Lang3. Our Liferay version uses Apache Commons Lang3 version 3.11. In our module, we have defined the dependency as follows inside the build.gradle:...

Issue with Rating functionality

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to Configuration-> Settings-> Social-> Ratings and change the Web Content type to Like with the help of the dropdown and save it. 2. Navigate to Design-> Widget Templates-> Create...

Is Form fields and pages are limited?

legacy Troubleshooting

Issue We tried to create a Form with 50 fields and 9 pages but we could not save it. Environment Liferay DXP 7.4 Resolution This is limited but if this limit is not enough it can be raised even a higher...

AWS S3: does Liferay support the x-amz-server-side-encryption header with server side encryption?

legacy Troubleshooting

Issue I am using an S3 bucket as the store for our Documents and Media I have configured it with a Service Control Policy that requires encryption and the presence of the x-amz-server-side-encryption header, something like...

Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled

legacy Troubleshooting

Issue Xuggler is enabled to play video and audio files. When running on a Linux/Unix-based system, the audio and video files are displayed without any thumbnail and cannot be played. They do not start when...

'getRealUserId is not a function' when upgrading to 7.3 u6+

legacy Troubleshooting

Issue When upgrading to 7.3 update 6+, some undesired behaviors occur and the console log shows the following error: Uncaught TypeError: themeDisplay.getRealUserId is not a function Environment Liferay DXP 7.3 Update...

Getting error "Please enter valid content" when saving/updating a workflow

legacy Troubleshooting

Issue I cannot save a workflow, I get error "Please enter valid content", possibly because there is something wrong in the workflow xml syntax. How can I get more specific information about what could be wrong the workflow...

SSL Certification isn't provided by Let's Encrypt, even though it is set up correctly

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Let's encrypt isn't providing SSL certification to my...

SAML IDP is unable to initiate SLO

legacy Troubleshooting

Issue SAML Identity Provider is unable to initiate Single Log Out Notes 1. Set the different virtual hosts as below as an example 127.0.0.1www.bbb.com (For IDP) 127.0.0.1www.sp.com (For SP) 2. Using thetest...

Emojis are sanitized into Chinese characters

legacy Troubleshooting

Issue Emojis are being sanitized when AntiSamy is enabled. A warning is thrown in the logs where the character codes are matching the previously written emoji: Could not execute JDBC batch update The emoji is...

Guest users are not redirected to Private Pages after logging in

legacy Troubleshooting

Issue When navigating to a private page as a guest user, the user does not get redirected to the private page they were attempting to access after logging in. Environment DXP 7.4 Resolution Log in as an administrator and...

Content Page changes are propagated when created using a Template

legacy Troubleshooting

Issue Changes to Content Pages are automatically propagated when created using a Content Page Template. This conflicts with the intended behavior where edits made to Content Pages should not be propagated. Environment DXP 7.3...

Removing View Permission for Guest Users on a Newly Created Site Causes 404 Error

legacy Troubleshooting

Issue Removing View permission for guest users on a newly created site on DXP 7.4 U29 causes the page to thrown an error even if the following page on the list has this permission enabled. The expected...

LDAP y gestion de usuarios en idiomas con dos apellidos

legacy Troubleshooting

Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre...

addEventListener property is null when previewing page template

legacy Troubleshooting

Issue Steps to reproduce 1. Go to Site → Design → Page Templates and select the Masters tab. 2. Add a custom master. 3. Add an Asset Publisher to the master page template. 4. Click the Preview button. 5. Assert...

Web content translations get mixed up when quickly publishing just after saving as draft

legacy Troubleshooting

Issue Reproduction steps Start Liferay 7.2 Create a Basic Web Content (English as default language) Add a translation for Catalan and save the content. Access to edit the content and introduce some change in Catalan...

Elements in the DOM with class hide-accessible with null value inside

legacy Troubleshooting

Issue Steps: 1. Open a fresh bundle with DPX 7.2 FP11 2. Go the main page open add widgets control panel and inspect the DOM 3. Search for null, and you could find two times elements like this: <span...

Decimales in fields type ddm-number and ddm-decimal always displays the decimal separator as point

legacy Troubleshooting

Issue Decimal fields type ddm-number and ddm-decimal always displays the decimal separator as point when viewing with Web Content Display widget and Asset Publisher Steps: 1. Go to Content & Data > Web content >...

Group selector delta parameter causes pagination issue

legacy Troubleshooting

Issue Reproduction Steps 1) Start 7.2.x 2) Go to control panel -->sites -->sites and add more than 10 sites (or you can use the attached script for that) 2) Go to Web Content and add a new Basic Web Content 3) Click...

As a user, I want to have all fields translated

legacy Troubleshooting

Issue Steps to Reproduce: 1. Go to Control Panel > Instance Setting > Localization 2. Change Default Language to Spanish 3. Go to Content & Data > Forms 4. Create a Form > Publish 5. Go to created Form page Expected...

Non-admin owner of a User Group is unable to perform any actions on it

legacy Troubleshooting

Issue Steps to reproduce: Create a new role (name doesn't matter) Grant the following permissions to this role: Portal: Add User Group Portal: View Control Panel Menu User Groups: Access in Control Panel User Groups:...

Duplicated information for screen readers in Forms

legacy Troubleshooting

Issue Steps to reproduce Start Liferay Create a Form with a Text Field. Let's name it "Country field". Add your form to Home page Enable a screen reader and navigate to the Text Field's label Expected behavior You...

Search Bar is blocked and prevents visibility (Google Chrome)

legacy Troubleshooting

Issue When running Liferay on certain versions of Google Chrome, the search bar within the Liferay portal is blanked out, making it difficult to use the search bar for its intended purpose. Please see the following...

Unable to save after unchecking Enable propagation of changes from the site template

legacy Troubleshooting

Issue Reproduction steps: Startup the portal Set the following log levels: com.liferay.portlet.sites.util DEBUG com.liferay.exportimport.internal.controller INFO...

Cannot open action menu for users who have similar screen names

legacy Troubleshooting

Issue Steps to Reproduce 1. Go to Control Panel - Users and Organizations 2. Add a new user with the screen name "test-test" 3. Add another user with the screen name "test.test" 4. Go back to the list of...

Status not translated in vertical card view mode

legacy Troubleshooting

Issue Reproduction steps: In a clean bundle create a basic web content From journal article administration, change the display style to "Cards" from the management toolbar Change the user display language to spanish...

Segments, other roles than regular ones not selectable when creating segment with Role property

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 with the fix pack DXP 1 2. From Control Panel went to People --> Segments and started to add a new segment 3. Added a User Role Property from the right panel as a condition....

Literal is not localized in item selectors breadcrumb

legacy Troubleshooting

Issue Steps to reproduce 1. Navigate to blogs under Content & Data. 2. Create new blog entry. 3. In edit page, click select file. 4. Select Document & Media. 5. Check that the breadcrumb shows the literals: sites...

When configuring a Page it is not highlighted on the Page Tree

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 2. Go to Control Panel --> Site Builder --> Pages and add a couple of pages. 3. Go to Site Builder --> Pages so you can see the Page Hierarchy 4. Click on the Page Tree icon...

Default language in DDL is not following instance setting

legacy Troubleshooting

Issue Steps to reproduce: Go to Control Panel > Configuration > Instance Settings > Miscellaneous > Default Language (change it to Spanish (Spain)); Go to Content > Dynamic Data Lists > Click in the ellipses in the...

Permission option is missing from page configuration

legacy Troubleshooting

Issue Unable to access the delete or permissions options on a page. Steps to reproduce: 1) Start a clean instance of Liferay 7.2 2) Go to the Pages section 3) Click on the home page's context menu 4) You will see...

Error copying a page: An unexpected error occurred.

legacy Troubleshooting

Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132]...

Prevent Site Members from adding documents from the Asset Publisher

legacy Troubleshooting

Issue Site Member are able to add files from the Asset Publisher without adding explicit permissions Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

Web Content display style UI is changing when navigating to other assets

legacy Troubleshooting

Issue Steps to reproduce 1. Navigate to Web Content. 2. Create Basic Web Content (Note that display style of UI is "list"). 3. Change display style icon to table. (Display style changes correctly and UI indicator...

I cannot set a SVG file as a site logo

legacy Troubleshooting

Issue When I try to set a SVG image file as a site logo, the portal displays the error "Error: Please enter a file with a valid file type". Environment Liferay DXP 7.3 Resolution Unfortunately, uploading image...

InvalidReferenceException when rendering an article template

legacy Troubleshooting

Issue Adding a new field in an existing estructure produces an InvalidReferenceException in articles unless you update them if you try to render this field in a template: freemarker.core.InvalidReferenceException:...

java.sql.SQLSyntaxErrorException: In aggregated query without GROUP BY, expression #1 of SELECT list contains nonaggregated column 'lportal.this_.searchText'; this is incompatible with sql_mode=only_full_group_by

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a dynamic query that uses a group by clause....

Cannot access portal due to NoSuchResourcePermissionException exception

legacy Troubleshooting

Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...

Fatal error when using the Patching Tool in Windows

legacy Troubleshooting

Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...

Missing translation of aria-label attribute in Forms

legacy Troubleshooting

Issue Steps to reproduce 1. Create a new form. 2. Add a Grid field adding( at least 1 row and 1 column). 3. Save & Publish form. 4. Deploy the form on the content page. 5. Switch language to Spanish. 6. Now,...

What if Liferay 7.0 Page Templates are not visible after upgrade?

legacy Troubleshooting

Issue The Page Templates from Liferay 7.0 are no longer visible for the certain users after the Liferay upgrade. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution...

Saving Site Settings with thousands of pages takes a long time and stops with a time out error

legacy Troubleshooting

Issue We made a change in Configuration > Site Settings and then clicked on Save. After processing for for a long time the portal returns a time out message and the change is not saved. We currently have more than...

Why is the rich-text toolbar floating instead of permanent?

legacy Troubleshooting

Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start...

Configuration of Flag notification Email sender addresses and names

legacy Troubleshooting

Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...

Can we prevent editors from injecting executable code in Web Content fields?

legacy Troubleshooting

Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x...

Set Message Boards 'to email address' for notifications

legacy Troubleshooting

Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will...

Commerce Tab is not visible in Control Panel

legacy Troubleshooting

Issue After starting the 7.3 bundle, the commerce tab is not visible. And, besides that everything looks fine in the console log. 2020-09-18 15:39:51.975 INFO [fileinstall-directory-watcher][LicenseManager:?]...

Error signing via SAML: com.liferay.saml.runtime.exception.AudienceException: Unable verify audience

legacy Troubleshooting

Issue Liferay is configured as a SAML Service Provider. When trying to sign in to Liferay it is not possible and the following error is shown in the logs: 2022-01-20 11:50:38.554 ERROR [default...

Commerce Orders are not visible to users with view permissions

legacy Troubleshooting

Issue When view permissions are assigned to users to see the commerce orders with a custom role. But, when login users are unable to see the orders. Steps to reproduce. 1. Create Minium Site( With Admin User) 2....

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