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LAR files from export processes are exhausting disk space

Issue When trying to publish content (like staging or exporting pages) a message appears that there is no space left in the storage device Cleaning temporary app server files doesn't help Environment...

Regular pagination is not working for asset publisher

legacy Troubleshooting

Issue Steps to Reproduce Add the Asset Publisher widget to any page. Go to content & data and create more than 3 basic web contents Go to Asset Publisher configuration -> Display Settings Set "Number of Items to...

Exporting an empty package 'com.liferay.training.servicebuilder.gradebook.exception'

legacy Troubleshooting

Issue I have tried to follow this tutorial: Back-End Developer - DXP 7.1 → Exercises: Create the Gradebook Service Layer - Steps 8-10, When I try to deploy by dragging the project to the Liferay server, I get the...

Session logs out intermittently after being redirected by the payment link

legacy Troubleshooting

Issue After being redirected by the payment link, the session logs out. Steps to reproduce : 1. Login in Liferay. 2. Call the API in Postman. Request parameters are attached (SSL Commerz Request Parameters.txt)...

413 Request Entity Too Large

legacy Troubleshooting

Issue Whenever a user is trying to upload a file/document in Document & Media portlet, the error "HTTP response 413 and Request Entity Too Large message" is thrown. Environment Liferay DXP 7.2 Resolution This...

Duplicate Product is not taking the name provided by user

legacy Troubleshooting

Issue While duplicating the product, the name provided by the user is not saving instead it is taking the default one i.e. [Copy of +"Product Name"] Steps to reproduce 1. Navigate to Products under Product...

Asset Publisher view.jsp has potential XSS vulnerability

Troubleshooting

Issue When a user tries to retrieve the assetEntryId in asset-publisher-web/view.jsp, the content is not validated or escaped. This means XSS could occur. Reproduction Steps: 1. Add 3 journal articles. 2. Add an...

Liferay form security

legacy Troubleshooting

Issue The form can be submitted with an invalid captcha value Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Add a Form 3) Add a text field 4) Click on kebab on the top right and navigate to Settings...

A section's background image is not published to Live site when using Content Pages with Staging

legacy Troubleshooting

Issue A section's background image is not published to the Live site when using Content Pages with Staging Steps to Reproduce: 1) Enable Staging on the target site 2) Check the Group ID of the site in Site...

web content can not be displayed on the left pane with Elasticsearch NullPointerException in log

legacy Troubleshooting

Issue No web content is displayed either on the left pane or through the web content display widget with the following NullPointerException in log 29/12/2021 06:30:18,799 ERROR [default...

With Firefox, the UI publication process is not feasible

legacy Troubleshooting

Issue Users are experiencing issues on the UI with the latest version of Firefox (86.0.1). Steps to reproduce: 1) Start a clean instance of Liferay 7.0 2) Open the portal in Firefox version 86.0.1 3) Open a...

In Safari, wrong button press is read when SPA is enabled

legacy Troubleshooting

Issue In Safari (macOS and iOS versions) wrong button press is read when SPA is enabled Steps to reproduce: 1. Deploy testspaformmultiplesubmit1-1.0.0.jar 2. Open Safari browser, add a module to a page, and make...

Why is my site import failing with a Could not execute JDBC batch update error?

legacy Troubleshooting

Issue When I attempt to import a site with the Copy as New option selected under Update Data, the import throws a could not execute JDBC batch update error, which is caused by a duplicate entry exception: Unable...

I cannot set a Canonical URL longer than 75 characters

legacy Troubleshooting

Issue I configured a Custom Canonical URL longer than 75 characters in the SEO section of the page and saved the settings. When I check the Canonical URL, I notice that the URL is truncated to 75 characters....

Info button is not visible for searched documents with a preview

legacy Troubleshooting

Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay Go to Content & Data -> Documents and Media and upload a...

Configuration of a fragment that appears on the selection section scrolls up when selecting the fragment present at the bottom

legacy Troubleshooting

Issue The configuration of a fragment that appears on the selection section scrolls up when selecting the fragment present at the bottom. Steps to reproduce: 1) Add a container to the home page 2) Add a...

Fixes present in Fix Packs affecting themes are not directly applied to my custom theme

legacy Troubleshooting

Issue Part of the fixes included in a given Fix Pack can be located within the base themes Unstyled or Styled. Just applying that Fix Pack might not make those changes appear in the custom themes which inherits from...

New Analytics member's e-mail did not arrive

legacy Troubleshooting

Issue I added a new Analytics Cloud member but the e-mail to log in to the platform or activate the account did not arrive. Environment Analytics Cloud Resolution Make sure that the user has a Liferay account - if they...

SAML Authentication Issue: Message context was not authenticated when Azure AD as IDP

legacy Troubleshooting

Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59]...

MySQL client cannot export table into file with INTO OUTFILE directive

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL Client of Liferay Cloud and I want to export...

Non localized text in 'Select from list' field in Forms

legacy Troubleshooting

Issue Steps to reproduce 1. Create a new form. 2. Add a `select from list` field. 3. Fill, at least, 6 options for this new field. 4. Deploy Forms widget into a page. 5. Click on Select field and assert the text...

Alphabetical order is not working with accented words in Forms

legacy Troubleshooting

Issue Steps to reproduce 1. Create a new form. 2. Add `select from list` field. 3. Add some options. 1. A 2. Z 3. Á 4. Ó 4. In the advanced tab mark "order options alphabetically". 5. Publish...

Info button is not visible for searched documents with a preview

legacy Troubleshooting

Issue Unable to download the file from search results as it only displays a preview of the file Steps to reproduce Start a clean bundle of Liferay Go to Content & Data -> Documents and Media and upload a...

Workflow immediately trigger when duplicate product is created

legacy Troubleshooting

Issue When we create duplicate product with workflow enabled, the user gets notification without clicking on `Submit for Publication`. Steps to reproduce 1. Enable workflow for commerce products. 2. Go to any...

Group not found in the instance during a Remote Staging configuration or publishings

legacy Troubleshooting

Issue Remote Staging configuration or publishing fails with the next error: com.liferay.portal.kernel.exception.NoSuchGroupException: Group 39662 does not belong in company 20097 Environment All versions of Liferay...

Image Properties window is no longer available

legacy Troubleshooting

Issue After updating the portal, we noticed that the Image Properties window no longer appears when editing images in a Web Content. Environment Liferay DXP 7.2 with fix-pack-dxp-11-7210 or higher. Resolution...

Unable to move fragments in a page structure

legacy Troubleshooting

Issue When editing a Content Page, it's not possible to move fragments using the tree in the page structure sidebar panel. Environment Liferay DXP 7.3 Resolution Please contact support and request a hotfix with...

"Ready for Publication" slider does not work as expected.

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9 Go to Publishing -> Staging and enable staging for Local Live with page versioning enabled for public and private pages Create a new...

URL of "Link to URL" page not updated during publication.

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.2 installed with dxp-9. Create a new site and enable local staging with pages and documents being enabled to be staged Go to Content & Data -> Documents...

Site Administrator cannot add images of global site to current site's web content

legacy Troubleshooting

Issue Site Administrator cannot see global site and it's content listed when trying to add an image from global site to current site's web content. Steps to reproduce: Log in as admin. Go to the Global site's...

Structure item is not getting saved in Asset Publisher.

legacy Troubleshooting

Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate...

Logged in segment is not matched for false value.

legacy Troubleshooting

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page,...

Unable to show journal articles

legacy Troubleshooting

Issue We have some troubles when trying to show web contents. Scenario 1: Trying to show a web content in search results page. Some of the web contents in the search result show the error message "An error occurred...

Change the GUEST_LANGUAGE_ID cookie to expire Null

legacy Troubleshooting

Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment...

Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store

legacy Troubleshooting

Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate...

Repeatable Geolocation field cannot be moved properly

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the...

View permission for the "Guest" is not selected by default

legacy Troubleshooting

Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see...

Custom Layout Templates shows source code in Nested Application Portlet

legacy Troubleshooting

Issue Configure the Nested Application Portlet to appear with any of the custom layouts whenever it is used. Instead of the layout's rendering, the source code is shown. Steps to reproduce 1) Deploy the custom...

NoSuchUserException when setting email address in "To" field of Order Placed Notification Template

legacy Troubleshooting

Issue When placing an order and having an Order Placed Notification Template with an email address in the "To" field, a NoSuchUserException is shown and the order can't be placed. Steps to reproduce: 1. Start a...

Portlet Id changes from Staging to Production

legacy Troubleshooting

Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go...

Liferay as SAML SP fails after switching the URL of the virtual instance

legacy Troubleshooting

Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not...

Data Providers are not published to Live

legacy Troubleshooting

Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but...

Runtime CSS minifier creates invalid CSS animation action

legacy Troubleshooting

Issue transition: background-color 5000s ease-in-out 0s; becomes transition: background-color 5000s ease-in-out 0; when minification is used. At build time, the CSS gets compiled, but at the run time, when...

7.4 styled custom themes not working properly

legacy Troubleshooting

Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect...

Sort order in select file modal of Document & Media is not stored

legacy Troubleshooting

Issue Steps to reproduce: 1. Go to Content & Data > Document & Media and create atleast three folders( name as 2019,2020,2021). 2. In folder 2021, upload a file. 3. Go to Web Content > Structures and create a new...

After the publication of child page, summary tab refers to parent page

legacy Troubleshooting

Issue Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > System Settings > Infrastructure >Staging and enable the publication for child pages. 3. Create this...

Incorrect French translation of the site language change message

legacy Troubleshooting

Issue Steps to reproduce 1. Go to Configuration > Site Settings > Languages and select `Define a custom default language and additional available languages for this site.` and set the French Language as the...

CKEditor is not displaying full source code text

legacy Troubleshooting

Issue Steps to reproduce 1. Set CKEditor as an editor for WebContent. 2. Start Liferay DXP 7.3 3. Create a new basic WebContent. 4. Write a long text, with multiple lines so that scroll should be visible. 5. Go...

Saving the segment causes StackOverflowError in Elasticsearch

legacy Troubleshooting

Issue Selecting a condition as parent organization in Organization segment contributor is not working when there are more sub-organizations Steps to reproduce: Create an Organization Create 1800-2000...

After creating option in product details screen no successful message is appearing

legacy Troubleshooting

Issue No success/failure message is coming for adding a new option in product detail screen. Steps to reproduce 1. Create `Minium` site. 2. Go to any product. 3. Create option, after creating the option no...

Fragment editable values can create history entries without changing

legacy Troubleshooting

Issue When users drag a fragment onto the content page, it appears to be edited, even though they aren't editing anything about the fragment. Steps to Reproduce: Add a Content Page Place a Paragraph fragment on it...

I cannot add images in CKEditor

legacy Troubleshooting

Issue When I try to add an image in a basic web content, the image selection pop-up gets blocked and the Add and Cancel buttons do not work, and therefore the image cannot be added. Environment Liferay DXP 7.0 Fix...

Expand the available special characters for passwords

legacy Troubleshooting

Issue If you have a password policy enabled where the users must have special characters in their passwords certain characters that are not allowed such as "&" or "%". You will get the following error message when you...

While saving the SKU as a "draft" the base price becomes zero

legacy Troubleshooting

Issue Steps to reproduce 1. Create a `Minium` site. 2. Go to any product. 3. Navigate to SKU tab in product detail screen. 4. Change the base price of SKU. 5. Click on save as draft. Expected Behavior: The base...

DXP fails to send email notification after new form entry is added using headless API

legacy Troubleshooting

Issue Creating a new form entry using headless API fails to send a new email notification New entries are added but no email notification is sent Following logs are shown: 2021-09-16 17:15:35.377 ERROR...

I cannot create a Style Book with error Unknown column 'uuid_' in 'field list'

legacy Troubleshooting

Issue When I try to create a new Style Book, the portal displays the error "An unexpected error occurred with the publication process. Please check your portal and publishing configuration". The portal log shows...

Tags are not returned in search unless complete name is entered

legacy Troubleshooting

Issue While searching for multi-word tags, returns no result if only one word is entered. Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to categorization > Tags. 3. Create few tags(test, test1,...

Can I have different Fix Pack levels in a remote Staging environment?

legacy Troubleshooting

Issue We are in the process of upgrading our portal to a higher Fix Pack and I was wondering if there is any issue with having the Staging environment with the new Fix Pack and the Live environment with the current...

Site Template propagation fails with "MySQLIntegrityConstraintViolationException: Duplicate entry" error

legacy Troubleshooting

Issue When changes are done to a page in a site template, the changes are not applied to the derived pages on the actual sites, instead, an exception is thrown: ERROR...

How to prevent an AD user from logging into Liferay using the old password if LDAP authentication cannot set to be required

legacy Troubleshooting

Issue After the user changes the password in Microsoft Active Directory (AD), the user can still log into Liferay using the old password. If enabling "Required" option, the issue can be resolved. But users created manually...

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