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Unable to Move a Search Portlet in a Custom Page Template When Using Default Classic Theme

If you are using the Liferay platform's default classic theme when creating a page template, the search and navigation portlets are added by default. You cannot move or remove those portlets from the page template....

Exceptions when remote staging in a clustered environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a...

Broken Links Prevent Web Content from Publishing in DXP 7.0

legacy Troubleshooting

Starting with Liferay Digital Experience Platform (DXP) 7.0, a new validation process was added to check if linked text in a web content article links to a valid Liferay page. The way the validator works is...

Improved search results when using multiple Asset Publisher portlets

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Before LPS-34161, there was redundancy in the...

Elasticsearch 6 and X-Pack Common Problems

legacy Troubleshooting

This article addresses some of the common problems you may encounter when working with Elasticsearch 6, and serves as a troubleshooting guide to help you resolve them. Please notice that some of these problems apply...

Incorrect Language Locale Appended to URLs for Authenticated Users

legacy Troubleshooting

This article documents an issue where Liferay Digital Experience Platform (DXP) 7.0 stores the locale (e.g. /fr) of a guest session (that is, no one has signed in yet) and then keeps the same locale even after a user...

Upgrading from Portal 5.2.8 to Portal 6.1.10 with JNDI datasource in Weblogic fails

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Setting...

Known issue - NullPointerException is thrown with SoyTofuException for frontend.taglib.chart - spline chart

legacy Troubleshooting

Issue With dxp FP 15 in Liferay DXP 7.1, the chart functionality is not working. After deploying the module, the NullPointerException is getting thrown with the SoyTofuException as below. 2020-01-29 06:29:51.273...

Limit the script in Text field of Web Content Structure to avoid XSS vulnerabilities

legacy Troubleshooting

Issue The Text field of Web Content Structure can be injected by any script if ${textfield_name.getData()}is used in the template to display the text. Environment Liferay DXP 7.2 Liferay Portal EE 6.2 Resolution When...

Asset Publisher shows assets with categories missing in the filtering options

legacy Troubleshooting

Issue After setting the Asset Publisher to filter assets that only have certain categories, portal administrators may notice that even other assets with different categories (not present in the filtering...

RSS Feed won't display and will show "cannot be found" error

legacy Troubleshooting

Issue After adding a certain URL in the RSS Publisher widget, the feeds will not be displayed, showing a red error message on the widget's interface: "$RSS_FEED_URL cannot be found." Environment Liferay Portal...

What happened to the Liferay WYSIWYG portlet on 7.1+ ?

legacy Troubleshooting

Issue Looking for a 7.1 DXP or 7.2 DXP compatible version of the Liferay WYSIWYG portlet on the Marketplace, customers will not find any Environment Liferay DXP 7.1+ Resolution Liferay WYSIWYG portlet was...

I cannot change the site name of default site of an instance

legacy Troubleshooting

Issue In site configuration I cannot see any options to change the site's name for the default site of an instance. Environment Liferay DXP 7.0 - Liferay DXP 7.2 Resolution Site name of default instance can only...

Impact of Google Chrome 80 and changes in the default behavior of the SameSite cookie setting on SAML

legacy Troubleshooting

Issue Updated (May 31, 2021): The behavior is enabled by default since Chrome 84. Updated (April 3, 2020): Chrome is Temporarily rolling back SameSite Cookie Changes Updated (June 12, 2020): Added information about...

Known Issue: Liferay Commerce Downloads Go to Empty Page

legacy Troubleshooting

This article documents a known issue regarding Liferay Commerce downloads in Help Center. When Liferay Commerce customers and partners attempt to download one of the available releases, in most cases the user...

Byte is not localized to french language, it should be octet

legacy Troubleshooting

Issue The storage size is not localized in the TextFormatter class in the com.liferay.portal.kernel.util package. This values are hardcoded in the variable _STORAGE_SIZE_SUFFIX_B, _STORAGE_SIZE_SUFFIX_KB,...

With the search engine disabled on dxp-15-7110+ fix pack, no more Pages are shown in the Site Administration

legacy Troubleshooting

Issue In special environments where the search engine has been disabled and the fix pack dxp-15-7110 has been installed, both Public and Private layouts will not be shown Environment Liferay DXP 7.1 Resolution A...

PrimeFaces non-standard protocol within will result into _jsfBridgeRedirect=true in the DOM

legacy Troubleshooting

Issue In a Liferay Faces (PrimeFaces) portlet, when using a markup similar to the one below: <p:link href="d3://searchdefault&test_1=dummy==" value="Hover the mouse or inspect here to see the resulting...

Error in configuring/authorising data source

legacy Troubleshooting

Issue Facing following error while authorizing analytics data source for liferay instance. Redirect...

Unable to Reindex Elasticsearch due to missing analyzer plugins

legacy Troubleshooting

Issue Unable to reindex on a remote Elasticsearch server. Although it seemingly works in the UI, the following errors are thrown in the logs: 2019-12-10 12:15:45.183 ERROR...

How to create a custom Elasticsearch analyzer that is insensitive to accents

legacy Troubleshooting

There are some Elasticsearch analyzers that are sensitive to accents, for example, the Catalan analyzer returns no results if you search "diputacio", even if the indexed word is "diputació". This can be problematic, as...

Liferay DXP 7.1 SP3 Ships With Lower Version of LCS - v4.2

legacy Troubleshooting

Summary The 7.1 SP3 build contains LCS v4.2 by default instead of LCS v6.0. This oversight was discovered after the 7.1 SP3 bundle was released and will cause issues for Users upgrading their instance to 7.1 SP3....

As an Administrator, I cannot add or modify a Workflow in a non-default Virtual Instance

legacy Troubleshooting

Issue I go to: Control Panel → Configuration → Virtual Instances I create a new Virtual Instance I log in to the new instance I go to: Control Panel → Workflow I try to modify the Single Approver workflow or add a...

How to restrict Users to add certain portlets to page

legacy Troubleshooting

Issue You would like to restrict which application a user can add to the page. You have created a new Regular Role and assigned it to several users. Even though you do not have the option 'Add to Page'...

Why the error "Failed to bind to the LDAP server with userDN" is thrown in the logs

legacy Troubleshooting

Issue What is the reason behind the following error which is thrown in the logs? [LDAPAuth:198] Failed to bind to the LDAP server with userDN CN=VERMA BRIJESH KUMAR...

[$SITE_NAME$] associated with assets are not coming in the mail content

legacy Troubleshooting

Issue [$SITE_NAME$] associated with assets are not coming in Asset Publisher's Email Subscription mail content Environment Liferay DXP 7.0 Resolution It has been reported as a bug on this ticket...

The default display content "Choose an Option" in Form select drop-down list is not automatically localized

legacy Troubleshooting

Issue When creating a Form in Chinese(or any other language), add a "Select from List" filed, the default displayed content "Choose an Option" is not changed to Chinese. Environment Liferay DXP 7.1 Resolution The default...

Why is Liferay DXP publishing documents that were not selected for the Staging publication?

legacy Troubleshooting

Issue When a Staging publication is performed more documents are published than were modified or selected. Environment Liferay DXP 7.2, 7.3 environments using Asset Publishers set to dynamic selection style....

Why does Liferay inject redirectUrl to /web/guest/home in my website?

legacy Troubleshooting

Issue Opening the HTML source of the home page in a website made with Liferay DXP, customers may notice the following script injected: Liferay.Session = new Liferay.SessionBase({ autoExtend: !0, redirectOnExpire:...

Service Builder buildWSDD gradle task fails

legacy Troubleshooting

Issue I created a service builder and added the followings to the settings.gradle: import com.liferay.gradle.plugins.service.builder.ServiceBuilderPlugin import...

Unwanted columns in CSV/Excel exported form

legacy Troubleshooting

Issue After I export my form entries to CSV, I see a lot of unneeded, additional columns in the result, like previous labels of my form fields Environment DXP 7.2 Resolution Fields whose labels you have been modifying over...

Constraint (IX_228562AD) violated when LDAP import on startup is on

legacy Troubleshooting

Issue I get Unique constraint (IX_228562AD) violated on Server restart when LDAP's Import on startup is turned on. Environment Liferay DXP 7.2 Resolution Eliminate LDAP's Import on startup property in Control...

DataIntegrityViolationException on SocialActivitySet Table after Upgrading 6.2 to 7.0 or 7.1

legacy Troubleshooting

Issue After migrating from 6.2 to 7.0 or 7.1, the below stacktrace can be observed in the server when editing and saving migrated web content: ERROR L [liferay/async_service-1][ParallelDestination:55] Unable to...

7.2 DXP AlloyEditor toolbar button Proof of Concept module

legacy Troubleshooting

Issue When attempting to create a 7.2 DXP AlloyEditor toolbar button following the previous DXP 7.1 tutorial Creating the Button's JSX File, the error React.createClass is not a function will be encountered, OR...

java.io.IOException Unable to create directory

legacy Troubleshooting

Issue After upgrading the Liferay portal DB from 6.2 to 7.2 successfully, the server started successfully but But documents and pages are not visible in the upgraded environment. Below error occurs: [#Error1]...

JS and CSS modifications will be applied upon redeployment of React/Angular npm based portlets

legacy Troubleshooting

Issue While developing React or Angular based npm-portlets, you'll notice that, unless the browser's cache is cleared, JS and CSS modifications will not be applied upon redeployment. This is true also for DEV...

yo liferay-theme:import fails with error: "doesn't appear to be a theme in the SDK"

legacy Troubleshooting

Issue When running the task yo liferay-theme:import to import a 6.2 theme in order to convert it to a 7.1+ Theme Generator type of theme, the tool will print: doesn't appear to be a theme in the SDK Environment...

How to enable "Save as Draft" option in Document and Media portlet

legacy Troubleshooting

Issue Unable to see "Save as Draft" option in Document and Media portlet Environment Liferay DXP 7.2 Resolution "Save as draft" feature in Document and Media is disabled by default. # # Set this to true...

Volume of Web Content causing slow page loads

legacy Troubleshooting

Issue When navigating to Content & Data > Web Content there is a prolonged page loading time when there is a high volume of web content within a site. Environment Liferay DXP 7.2 Resolution The issue can be resolved by...

Disabling The Default Adaptive Media Images

legacy Troubleshooting

Issue We see below URLs in the page source code and want to know how to remove them. /o/adaptive-media/image/403687/Preview-1000x0/home.png?t=1567146932300...

How to Enable Delete Option for Document & Media Portlet

legacy Troubleshooting

Issue Unable to see the "delete" option not available for the documents and media portlet Environment Liferay DXP 7.2 Resolution It is possible to show the Delete option in Document and Media Portlet by following the...

If I use local data providers in my forms, they do not appear for Guest users

legacy Troubleshooting

Issue I go to Control Panel > Configuration > System Settings > Data Providers (under Content & Data), and enable Access Local Network I go to Forms and add a Data Provider according to this article: Data Providers I...

Elasticsearch fails to start with jna tmp dir configured (core dump)

legacy Troubleshooting

Issue Trying to start remote Elasticsearch crashes with a core dump. # A fatal error has been detected by the Java Runtime Environment: # # SIGSEGV (0xb) at pc=0x00007f424226f40a, pid=28216,...

Error cannot read JPEG2000 image

legacy Troubleshooting

Issue After uploading a (or a group of) .pdf file containing jp2 images or others such as JBIG2 or TIFF, the following error is thrown in the logs: ERROR [main][PDFStreamEngine:211] Cannot read JPEG2000...

Theme build fails with error: @keyframes missing name near line

legacy Troubleshooting

Issue When building a 7.2 theme created with the Liferay Theme Generator (or inside a Liferay Workspace), the gulp build task will fail with error: [15:04:04] Starting 'build:r2'... events.js:174 throw er; //...

Blog cover image is cut at the top and at the bottom

legacy Troubleshooting

Issue After uploading an image as the cover for a blog post, such image will appear cut both at the top and the bottom after publication. Similarly, the same image present at left Product Menu > Content > Blogs >...

I cannot upload .mpg/.ogg files for category images in Commerce

legacy Troubleshooting

Issue I go to Categorization > Categories I add a new category in a Vocabulary I edit the category I go to the Images tab It says: .gif, .jpeg, .jpg, .png, .mpg, .ogg file extensions are accepted I try to upload...

Security Vulnerability: Remote-Code-Execution (RCE) With ImageMagick

legacy Troubleshooting

Issue Symptom: CVE-2016-3714 - Insufficient shell characters filtering leads to potentially remote-code-execution vulnerability in ImageMagick. Environment ImageMagick before 6.9.3-10...

A warning message appears when installing LiferayDeveloperStudio.

legacy Troubleshooting

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...

Unable to remove /web/guest from a few selected pages.

legacy Troubleshooting

Issue By following the article: How to remove unnecessary parts from the URL / shorten URL / make URL friendlier, the /web/guest is removed from the URL. However, for a few pages, the /web/guest still...

Users are being logged in as some other user

legacy Troubleshooting

Issue When any user logs into the portal, they see the user profile of another user instead of seeing their own profile. Environment Liferay DXP 7.0 Resolution There are usually two root causes for the...

The forms will not get submitted if the webcontent is embedded in theme

legacy Troubleshooting

Issue When a Web Content Display(WCD) is embedded in the theme header and a web content article is added in that WCD from the existing portal. Due to this, the existing forms will not get submitted because...

Unable to add a document from Control Panel-> Document and Media.

legacy Troubleshooting

Issue Unable to upload any document from the Content and Data-> Document and Media-> Add (option). The Add option becomes unresponsive. This behavior is only observed whenever the server is started from...

Elasticsearch killed by Linux OOM Killer

legacy Troubleshooting

Issue Linux Out of Memory Killer stops the Elasticsearch Java process OOM Killer is killing ES Environment DXP 7.2 DXP 7.1 DXP 7.0 Resolution Set a limit on how much memory Elasticsearch can use outside...

Pagination and expand/collapse not working for 'Documents and Media' on Internet Explorer 11

legacy Troubleshooting

Issue In "Documents and Media" portlet the pagination and expand/collapse are not working while previewing documents in the Internet Explorer browser, whereas it works absolutely fine with other browsers ...

HTML editor is not displaying in Web Content

legacy Troubleshooting

Issue While creating a structure, when you select a field as HTML and create web content using the same structure, the field is not displaying as an HTML editor. Environment Liferay DXP 7.0 Resolution The reason behind...

Web Contents are not Displaying

legacy Troubleshooting

Issue If there is another Liferay server that is in sync with the other environment database. Now the Web Content is not displayed in the new server. Environment Liferay DXP 7.0 Resolution Reindexing is required to...

Primefaces: commandButton ajax="false" will not work with p:dataExporter and p:fileDownload

legacy Troubleshooting

Issue When using the Primefaces <p:commandButton ajax="false" /> with p:dataExporter and p:fileDownload, the page will not render properly, there will be visual issues. Environment Liferay DXP 7.0+ Resolution...

OrderID license validation failed deactivating my server

legacy Troubleshooting

Issue Previously it was possible to activate a Liferay Portal server using an OrderID, this activation method is now deprecated and the web address that the Portal will attempt to communicate with is no longer...

Script loading issue is occurring in the sub versions of Internet Explorer 11 browser

legacy Troubleshooting

Issue The script loading issue is occurring in some systems but using the same Internet Explorer 11 subversions, its working fine in other systems. Environment Liferay DXP 7.2 Resolution Removing some of the third...

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